In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 02:00 UTC
Scheduled - On 19-Mar-2024 between 02:00 UTC and 12:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 19, 2024 02:00-12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 00:00 UTC
Scheduled - On 19-March-2024 between 00:00 UTC and 19-March-2024 04:00 UTC, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 19, 2024 00:00-04:00 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Orange, Ivory Coast.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 18, 2024 - 17:11 UTC
Update - Please be informed that we are observing SMS delivery degradation towards Ooredoo and Vodafone, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Feb 23, 2024 - 05:13 UTC
Update - We are continuing to investigate this issue.
Feb 21, 2024 - 04:06 UTC
Investigating - Please be informed that we are still observing SMS delivery degradation towards Ooredoo, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Feb 20, 2024 - 05:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2024 - 02:56 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ooredoo, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Feb 19, 2024 - 23:05 UTC
Investigating - We are currently observing Inbound SMS delivery degradation of messages towards a subset of Denmark Long Virtual Numbers sent by TDC MVNO users. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Nov 10, 2022 - 18:29 UTC
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Video Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Opentok Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Vonage Video Express Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Programmable SIP Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice SDK Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Under Maintenance
90 days ago
100.0 % uptime
Today
SMS North America Under Maintenance
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Between 19 March 2024 at 22:00 and 23:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTT in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 18, 2024 - 10:05 UTC
Voice Sydney Data Center Maintenance Mar 20, 2024 12:00-13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 07, 2024 - 19:34 UTC
Scheduled - Between 20th March 12:00 UTC and 13:00 UTC we will be performing essential maintenance at our Sydney (AP-4) Data Center for the API platform.

During this time, calls sent to sip-ap.vonage.com will be routed through our Singapore Data Center (AP-3).

There is no impact expected to voice traffic.

The products under maintenance are:
• Voice API
• SIP Trunking
• Programmable SIP and SIP Connect

Mar 07, 2024 - 18:34 UTC
We have been notified that on 20-MAR-2024 between 18:00 UTC and 21:00 UTC, the network Mobileone will be performing maintenance on their platform affecting SMS towards Singapore Mobileone.

During the maintenance window, you may experience SMS delivery delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 18, 2024 - 13:00 UTC
Russia SMS - Planned maintenance affecting Megafon Mar 20, 2024 20:00 - Mar 21, 2024 00:00 UTC
Between 2024-03-20 20:00 and 24:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 18, 2024 - 13:47 UTC
Between 04:00 and 08:00 (UTC) on the 21st-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 02, 2024 - 00:21 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 21-March-2023 05:00 UTC
End: 21-March-2023 09:30 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 15, 2024 - 15:54 UTC
Russia SMS - Planned maintenance affecting Tele2 Mar 21, 2024 20:00 - Mar 22, 2024 00:00 UTC
Between 21 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 29, 2024 - 12:26 UTC
On 22-Mar-2024 between 04:00 UTC to 01:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 26, 2024 - 12:16 UTC
On 25-Mar-2024 between 06:00 UTC and 07:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 16, 2024 - 20:57 UTC
Russia SMS - Planned maintenance affecting Tele2 Mar 25, 2024 20:00 - Mar 26, 2024 00:00 UTC
Between 25 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 28, 2024 - 13:23 UTC
Between 26 March 2024 9:00 UTC and 26 March 2024 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 15, 2024 - 14:34 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-03-26 10:00 UTC
End: 2024-03-26 12:00 UTC

Impacted Carrier(s):
AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 27, 2024 - 23:46 UTC
Russia SMS - Planned maintenance affecting Tele2 Mar 27, 2024 20:00 - Mar 28, 2024 00:00 UTC
Between 27 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 28, 2024 - 13:24 UTC
Between 04:00 and 08:00 (UTC) on the 28th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 02, 2024 - 00:21 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-03-28 10:00 UTC
End: 2024-03-28 12:00 UTC

Impacted Carrier(s):
AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 27, 2024 - 23:47 UTC
Russia SMS - Planned maintenance affecting Tele2 Mar 28, 2024 20:00 - Mar 29, 2024 00:00 UTC
Between 28 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 29, 2024 - 12:27 UTC
On 8-Apr-2024 between 06:00 UTC and 07:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Feb 16, 2024 - 20:56 UTC
Past Incidents
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 01:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 00:15 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Ghana Vodafone.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 18, 10:40 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 16:00 UTC
Scheduled - Between 2024-03-18 16:00 and 18:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Digi in Malaysia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 15:50 UTC
Resolved - This incident has been resolved.
Mar 18, 13:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 13:17 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 11:36 UTC
Resolved - This issue has been resolved.

The following services were impacted from [18-03-2024 08:29] UTC until [18-03-2024 09:54] UTC.
In-App voice: WebRTC

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Mar 18, 12:02 UTC
Monitoring - We have implemented a fix for this issue.

Some customers may have experienced failures on WebRTC calls between 2024-03-18 08:29 UTC and 2024-03-18 09:54 UTC.

The list of services that were impacted have been confirmed as:
In-App voice: WebRTC

We will continue to monitor the service during the next few hours and post updates should anything change.

Mar 18, 11:02 UTC
Investigating - Our monitoring has alerted us to a potential service issue impacting In-App Voice: Web-RTC calls, We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Mar 18, 09:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:30 UTC
Scheduled - On March 18th 2024, between 01:30 (UTC) and 11:30 (UTC), T-Mobile will be performing an emergency maintenance.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Mar 15, 20:38 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 UTC
Scheduled - On 18-Mar-2024 between 05:00 UTC and 10:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 15, 21:24 UTC
Resolved - This incident has been resolved.
Mar 18, 09:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 14:53 UTC
Investigating - We are observing SMS delivery degradation towards Ghana MTN

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 15, 12:01 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 UTC
Scheduled - On 19-March-2024 between 00:00 GMT and 19-March-2024 04:00 GMT, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 15, 12:56 UTC
Resolved - This incident has been resolved.
Mar 18, 03:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 03:00 UTC
Investigating - We have been informed by our suppliers about delivery degradation affecting AT&T Mexico.

As a result of this issue, inbound/outbounds messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 17, 21:23 UTC
Resolved - This incident has been resolved.
Mar 18, 02:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 02:06 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards MIC Tanzania network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 17, 07:33 UTC
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:01 UTC
Scheduled - On 17 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 02:51 UTC
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 UTC
Scheduled - On 16 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 02:50 UTC
Resolved - This incident has been resolved.
Mar 16, 03:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 00:02 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Mozambique Movitel.

This appears to be an issue on the network operator side. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

Mar 15, 19:06 UTC
Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 14:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 14:06 UTC
Investigating - We observed delivery degradation towards Italy Iliad network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 15, 08:00 UTC
Resolved - This incident has been resolved.
Mar 15, 13:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 15:46 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Orange, Ivory Coast.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 13:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC
Scheduled - On 15 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 02:48 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 UTC
Scheduled - On 15-March-2024 between 02:00 UTC and 12:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 20:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 UTC
Scheduled - On 15-Mar-2024 between 06:00 UTC and 14-Mar-2024 11:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 UTC
Scheduled - On 15-Mar-2024 between 03:00 UTC to 11:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 09:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:01 UTC
Scheduled - On 15th March 2024 between 00:00 and 01:00 (UTC), there will be a maintenance affecting USA 10DLC MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US 10DLC MMS.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 21:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled - Between 14 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 29, 12:24 UTC
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:01 UTC
Scheduled - On 14 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 14, 02:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-03-14 10:00 UTC
End: 2024-03-14 12:00 UTC

Impacted Carrier(s):
AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Feb 27, 23:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 UTC
Scheduled - On 14-Mar-2024 between 06:00 UTC and 14-Mar-2024 11:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 13, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:00 UTC
Scheduled - On 14 March 2024 between 05:00 UTC and 09:00 UTC, the operator C Spire Wireless (Cellular South) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 14:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 14th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Mar 2, 00:22 UTC
Resolved - This incident has been resolved.
Mar 14, 02:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 00:47 UTC
Investigating - We have observed SMS delivery receipt degradation impacting 10DLC traffic towards T-mobile. You may expect missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 13, 18:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:01 UTC
Scheduled - On 13-Mar-2024 between 18:00 UTC and 14-Mar-2024 00:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 12, 17:25 UTC
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 UTC
Scheduled - We have been notified that on 13-Mar-2024 between 18:00 UTC and 21:00 UTC, the network M1 will be performing maintenance on their platform affecting SMS towards Singapore M1.

During the maintenance window, you may experience SMS delivery delays.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 12:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 12:00 UTC
Scheduled - Between March 13, 2024 12:00PM - March 13, 2024 3:00PM UTC our third party service provider for email notification will be performing a planned maintenance on their platform. During the maintenance window some users may experience a delay in processing time of transactional emails such as notification related to payment information, forgot password, Account creation etc. from the Account Portal.
Mar 13, 03:31 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:01 UTC
Scheduled - On 13 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 11, 08:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:01 UTC
Scheduled - On 13th March 2024 between 08:00 and 9:00 (UTC), there will be a maintenance affecting USA 10DLC MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US 10DLC MMS.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 21:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:00 UTC
Scheduled - Between 07:00 and 09:00 (UTC) on the 13th March 2024, one of our suppliers will be performing maintenance on their SMS platform, affecting messages sent using a subset of Short Codes to Bell Telecom.

During the maintenance window, you may experience SMS Outbound delays or missing delivery reports for a subset of messages using Short Codes.

Please contact support@api.vonage.com if you have any questions.

Feb 28, 20:33 UTC
Resolved - This incident has been resolved.
Mar 13, 07:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 05:04 UTC
Investigating - We are currently observing SMS delivery degradation towards Philippines Globe Telecom. The delivery is unaffected but delivery reports are being delayed. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Mar 13, 03:59 UTC
Resolved - This incident has been resolved.
Mar 13, 05:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 03:53 UTC
Investigating - Please be advised that currently we have been notified by our supplier about message delivery degradation towards Yemen Mobile.

You may experience missing or delayed messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 12, 23:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 UTC
Scheduled - Between 12-03-2024 at 21:00 UTC and 13-03-2024 03:00 UTC, the operator LEGOS will be performing maintenance on their Voice platform.

During this maintenance period, there may be a cut of calls made from Legos numbers to Orange and Bouygues numbers with possibility to call back.

Please contact support@api.vonage.com if you have any questions.

Feb 21, 15:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:01 UTC
Scheduled - Between 2024-03-12 21:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 11, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 18:30 UTC
Scheduled - Between 2024-03-12 17:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 7, 13:21 UTC
Mar 12, 2024
Postmortem - Read details
Mar 15, 16:20 UTC
Resolved - The issue causing some inbound Programmable SIP calls to fail has been resolved.

The following services were impacted from [12-03-2024 14:33] UTC until [12-03-2024 16:36] UTC.
Programmable SIP: Some customers may have experienced inbound call rejections for the calls processed in US regions.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Mar 12, 17:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

The following services were impacted from [12-03-2024 14:33] UTC until [12-03-2024 16:36] UTC.
Programmable SIP: Some customers may have experienced inbound call rejections for the calls processed in US regions.



We will continue to monitor the service during the next few hours and post updates should anything change.

Mar 12, 17:14 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our inbound Programmable SIP Calls. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Mar 12, 16:34 UTC
Resolved - This incident has been resolved.
Mar 12, 15:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 15:12 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 12, 13:23 UTC
Resolved - This incident has been resolved.
Mar 12, 13:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 12:57 UTC
Investigating - Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 12, 08:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 09:01 UTC
Scheduled - On 12 March 2024 between 09:00 to 13:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 11, 08:26 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-03-12 10:00 UTC
End: 2024-03-12 12:00 UTC

Impacted Carrier(s):
AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Feb 27, 23:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 UTC
Scheduled - On 12 March 2024 between 10:00 UTC and 12:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 27, 22:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 UTC
Scheduled - On 12-Mar-2024 between 03:00 UTC to 11:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 09:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 UTC
Scheduled - Between 05:00 and 09:00 (UTC) on the 12th of March 2024, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 UTC
Scheduled - On 12-March-2024 between 00:00 UTC and 04:00 UTC, the Ukraine operator Astelit will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 9, 19:25 UTC
Resolved - This incident has been resolved.
Mar 12, 02:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 00:22 UTC
Investigating - Please be advised that we are observing SMS degradation towards 2degrees network in New Zealand.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 11, 08:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 UTC
Scheduled - Between 2024-03-11 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 7, 13:20 UTC
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 18:00 UTC
Scheduled - We have been notified that on 11-Mar-2024 between 18:00 UTC and 21:00 UTC, the network M1 will be performing maintenance on their platform affecting SMS towards Singapore M1.

During the maintenance window, you may experience SMS delivery delays.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 01:00 UTC
Scheduled - On 11-March-2024 between 01:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 11, 00:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 06:00 UTC
Scheduled - On 11-Mar-2024 between 06:00 UTC and 07:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 16, 20:54 UTC
Mar 10, 2024
Resolved - This incident has been resolved.
Mar 10, 18:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 16:56 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Airtel Tigo Ghana.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 10, 09:50 UTC
Mar 9, 2024
Resolved - This incident has been resolved.
Mar 9, 08:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 07:56 UTC
Investigating - Please be advised that we are observing delivery degradation and delays for inbound / outbound messages and delivery receipts on the Vodafone network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 9, 05:06 UTC
Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 21:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 20:16 UTC
Investigating - We have been notified by our suppliers about MMS degradation towards Verizon network

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 18:39 UTC
Resolved - This incident has been resolved.
Mar 8, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 16:15 UTC
Investigating - Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 8, 15:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:00 UTC
Scheduled - On 08-Mar-2024 between 03:00 UTC to 12:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 03:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 05:00 UTC
Scheduled - On 8th March 2024 between 05:00 UTC and 10:00 UTC, the operator Tigo (Comcel Guatemala) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 6, 19:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-03-08 04:00:00 UTC
End: 2024-03-08 09:00:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC).

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Feb 28, 15:38 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 UTC
Scheduled - We have been notified by our partners that between 2024-03-07 22:00 and 2024-03-08, 04:00:00 UTC, a planned maintenance will be performed affecting Philippines Globe Telecom network.
During the maintenance window, you may experience delivery degradation towards the Globe subscribers.

Please contact support@api.vonage.com if you have any questions.

Mar 5, 15:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:01 UTC
Scheduled - On 07-Mar-2024 between 18:00 UTC to 08-March-2024 02:00 UTC, the operator AT&T USA will be performing a maintenance.

During this maintenance period, there may be Inbound and Outbound SMS & MMS delays or failures to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 18:23 UTC
Resolved - This incident has been resolved.
Mar 8, 02:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 01:45 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Germany Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Germany Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Mar 8, 00:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 UTC
Scheduled - Between 7th March 2024, 18:00 (UTC) and 8th March 2024, 02:00 (UTC), there will be maintenance affecting USA 10 DLC SMS & MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US SMS 10DLC & MMS 10DLC.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 17:26 UTC
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 02:01 UTC
Scheduled - On 7-March-2024 between 02:00 UTC and 12:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 6, 00:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 03:00 UTC
Scheduled - On 07-Mar-2024 between 03:00 UTC to 12:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 03:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 7th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Mar 2, 00:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 22:00 UTC
Scheduled - On 06-Mar-2024 between 22:00 UTC until 07-Mar-2024 06:00 UTC, the operator 3UK will be performing maintenance on their SMS-MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 27, 16:25 UTC
Resolved - This incident has been resolved.
Mar 7, 02:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 09:25 UTC
Identified - As per feedback from the operator there is currently an issue with returning DLR. Messages are delivered successfully.
Feb 1, 22:22 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Comcel Guatemala.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Feb 1, 06:42 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:00 UTC
Scheduled - Between 6th March 2024, 18:00 (UTC) and 7th March 2024, 02:00 (UTC), there will be maintenance affecting USA 10 DLC SMS & MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US SMS 10DLC & MMS 10DLC.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:01 UTC
Scheduled - On 06-Mar-2024 between 18:00 UTC to 07-March-2024 02:00 UTC, the operator AT&T USA will be performing a maintenance.

During this maintenance period, there may be Inbound and Outbound SMS & MMS delays or failures to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:00 UTC
Scheduled - Between 6 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 28, 13:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:00 UTC
Scheduled - Between 6 March 2024 21:00 and 6 March 2024 24:00 (UTC), the network operator will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 14:42 UTC
Completed - The scheduled maintenance has been completed.
Mar 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:01 UTC
Scheduled - Between 2024-03-06 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 12:18 UTC
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:01 UTC
Scheduled - On 06-03-2024 between 18:00 UTC and 21:00 UTC, the operator M1 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 18:52 UTC
Resolved - On March 6, between 14:51 UTC to 15:35 UTC, in the CANADA-CENTRAL-1 and EU-WEST-1 regions, some customers may have incurred into a slight degradation of our SIP INTERCONNECT Dial API with some calls being rejected. The issue has been addressed and resolved. Please reach out to support@api.vonage.com if you have any further questions.
Mar 6, 18:29 UTC
Resolved - This incident has been resolved.
Mar 6, 14:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 14:53 UTC
Investigating - We are currently observing SMS delivery degradation towards UK Lycamobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 6, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:00 UTC
Scheduled - On 06-Mar-2024 between 03:00 UTC to 12:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 03:33 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:30 UTC
Scheduled - On 06 March 2024 between 09:30 to 11:30 UTC, our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of Australia Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 02:01 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:30 UTC
Scheduled - On 6th March 2024 between 08:30 and 9:30 (UTC), there will be a maintenance affecting USA 10DLC MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US 10DLC MMS.

Please contact support@api.vonage.com if you have any questions.

Feb 21, 22:13 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:01 UTC
Scheduled - On 06-03-2024 between 03:00 UTC and 09:00 UTC, the operator Vivo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 20:41 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:01 UTC
Scheduled - On 05-Mar-2024 between 18:00 UTC to 06-Mar-2024 02:00 UTC, the operator AT&T USA will be performing a maintenance.

During this maintenance period, there may be Inbound and Outbound SMS & MMS delays or failures to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 18:26 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 18:09 UTC
Scheduled - Between 5th March 2023, 18:00 (UTC) and 21:00 (UTC), there will be maintenance affecting USA 10 DLC SMS & MMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US SMS 10DLC & MMS 10DLC.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 17:22 UTC
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 20:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 18:04 UTC
Identified - We are continuing to monitor this issue and await updates from Meta.

Starting 2024-03-05 at 15:25 UTC, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.

Also, customers may experience issues with Facebook Messenger.

We will update this incident once we have more information.

Mar 5, 17:14 UTC
Investigating - Our monitoring has alerted us to a downstream service issue on Meta’s platform that may impact WhatsApp and Facebook Messenger. As a result, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Mar 5, 16:00 UTC
Resolved - This incident has been resolved.
Mar 5, 12:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 09:41 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 5, 04:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 03:00 UTC
Scheduled - On 05-Mar-2024 between 03:00 UTC to 12:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 03:31 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:00 UTC
Scheduled - Between 05:00 and 09:00 (UTC) on the 5th of March 2024, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 03:01 UTC
Scheduled - On 05-March-2024 between 03:00 and 06:00 UTC, the operator Entel Chile will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 15:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Scheduled - Between 05.03.2024 02:00 UTC and 05:00 UTC, the operator M1 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 1, 12:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 18:14 UTC
Scheduled - On 04-Mar-2024 between 18:00 UTC to 05-March-2024 02:00 UTC, the operator AT&T USA will be performing a maintenance.

During this maintenance period, there may be Inbound and Outbound SMS & MMS delays or failures to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 18:00 UTC
Resolved - This incident has been resolved.
Mar 5, 00:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 19:34 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed Israel Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Mar 4, 18:26 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 UTC
Scheduled - Between 4 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Feb 28, 13:21 UTC