Vonage API Status Status

China SMS - Delivery degradation of Pre-Registered brands

Investigating - Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Sep 24, 2026 - 10:53 UTC

Uptime over the past 90 days. View historical uptime.

SMS & Messages Operational

SMS Operational

MMS Operational

SMPP Operational

Callbacks Operational

Shortcodes Operational

Phone Numbers Operational

10 DLC Platform Operational

Messages API Operational

Dispatch Operational

In-App Messaging Operational

Number Deactivation Operational

TFN Platform Operational

Video Operational

Session Connection Operational

Archiving (Standard) Operational

Archiving (Enterprise) Operational

Broadcast (HLS/RTMP) Operational

Monitoring Callbacks Operational

SIP Interconnect Operational

Advanced Firewall Control (TURN) (Standard) Operational

Advanced Firewall Control (TURN) (Enterprise) Operational

China Relay Operational

Media Connection (Standard) Operational

Media Connection (Enterprise) Operational

Archive Inspector Operational

Insights & Advanced Insights Operational

Inspector Operational

Playground Operational

Pre-Call Test Operational

Account Portal Operational

Experience Composer Operational

RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational

Email Notifications Operational

SDK CDN Operational

Captions Operational

Signalling Operational

Payments & Billing Operational

Developer Center Operational

Chat Embeds Operational

EU Proxy Check Operational

Voice Operational

Programmable SIP & SIP Interconnect Operational

Voice API Operational

Legacy TTS Operational

SIP Trunking Operational

Voice WebRTC Operational

SIP Endpoints Operational

Advanced Machine Detection Operational

Voice Inspector Operational

Meetings Operational

Meetings Connection Operational

Recordings Operational

Chat Operational

Dial In Operational

Auth & Identity Operational

Number Insight Operational

Verify Operational

Verify V2 Operational

Experiences Operational

Vonage Conversational Connect Operational

NLU API Operational

Automatic Speech To Text Operational

AI Studio Operational

AI Studio Authentication Operational

AI Studio Builder UX/UI Operational

Campaign Creation Operational

Connectors Operational

Knowledge AI Operational

Reports EU Operational

Reports US Operational

Studio Messaging Sessions Operational

Studio Telephony Sessions Operational

Network APIs Operational

Network Registry Operational

Identity Insights Operational

Conversations for Salesforce Operational

Vonage Cloud Runtime Operational

Deployment API Operational

Marketplace API Operational

Queue services Operational

Debug Operational

Workspaces Operational

Persistence API Operational

Scheduler Operational

Vonage Dashboard Operational

Account Access & Notifications Operational

Account Configuration & Feature Access Operational

Creating An Account Operational

Customer Portal Operational

Payments & Billing Operational

Reporting & Data Operational

Other Operational

Vonage Platform Management Operational

Account APIs Operational

Alerts API Operational

Applications Operational

Audit API Operational

Command Line Interface (CLI) Operational

Numbers API Operational

Number Pools API Operational

Pricing API Operational

Redact API Operational

Reports API Operational

SubAccount API Operational

Global Connectivity Operational

SMS North America Operational

MMS North America Operational

Voice North America Operational

SMS Europe Operational

Voice Europe Operational

SMS APAC Operational

Voice APAC Operational

SMS Latin America Operational

Voice Latin America Operational

SMS Middle East & Africa Operational

Voice Middle East & Africa Operational

Whatsapp Connectivity Operational

Viber Connectivity Operational

Facebook Messenger Connectivity Operational

RCS Connectivity Operational

Verify SilentAuth North America Operational

Verify SilentAuth Europe Operational

Verify SilentAuth APAC Operational

Verify SilentAuth Latin America Operational

Verify SilentAuth Middle East & Africa Operational

Multiple Services Affected Operational

Vonage API Support Platforms Operational

Email Support Operational

Live Chat Operational

Telephone Support Operational

Help Center/Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct `16`, `2026` `17:30`-`18:30` UTC

On 16-Oct-2026 between 17:30 UTC and 19:45 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic.

Impact:
You may experience temporary intermittent delivery for CelcomDigi local/domestic & International traffic during this period.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 14, 2026 - 11:06 UTC

Russian SMS - Planned maintenance affecting Sber operator Oct `16`, `2026` `20:00`-`23:30` UTC

Between 16-Oct-2026 20:00 to 16-Oct-2026 23:30 UTC, Operator Sber will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards Sber Russian subscribers.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 13:34 UTC

United Kingdom Silent Authentication - Planned maintenance affecting Vodafone UK Oct `16`, `2026` `21:45` - Oct `17`, `2026` `04:15` UTC

To ensure platform stability, our upstream partner will conduct maintenance on 09:45 PM UTC on Friday, 16 Oct 2026 until 04:15 AM UTC on Saturday, 17 Oct 2026

During this window, users may experience intermittent latency for Silent Authentication requests on the UK Vodafone network.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 07:15 UTC

Taiwan SMS - Planned Maintenance affecting Taiwan networks Oct `17`, `2026` `16:00`-`20:00` UTC

On 17 October 2026 between 16:00 and 20:00 UTC, one of our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for domestic Traffic to deliver messages towards Taiwan networks.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 08, 2026 - 08:35 UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain Oct `17`, `2026` `21:00` - Oct `18`, `2026` `03:00` UTC

To ensure platform stability, our upstream partner will conduct maintenance from 17-10-2026 at 21:00 UTC to 18-10-2026 at 09:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators: Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Posted on Oct 09, 2026 - 10:35 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct `18`, `2026` `19:00`-`21:00` UTC

Between 18th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 12, 2026 - 00:05 UTC

USA SMS and MMS - Planned Maintenance affecting T-Mobile operator Oct `19`, `2026` `07:00`-`12:00` UTC

Between 2026-10-19 07:00 UTC to 2026-10-19 12:00 UTC, supplier will be performing maintenance towards T-Mobile.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS towards T-Mobile operator for Short Codes and 10dlc.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 19:52 UTC

Malaysia SMS - Planned maintenance impacting U Mobile network Oct `19`, `2026` `16:00`-`16:15` UTC

On 19-October-2026 between 16:00 UTC and 19-October-2026 16:15 UTC, U Mobile operator will behaving planned downtime on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of U Mobile.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 05, 2026 - 07:22 UTC

Vietnam SMS - Planned Maintenance affecting SMS for Viettel Oct `19`, `2026` `17:00`-`21:00` UTC

On 19 Sept 2026 between 17:00 and 21:00 UTC, Viettel will perform a planned maintenance on their sms platform.

During the maintenance period, there may be difficulties delivering messages to and from Vietnam Viettel subscribers.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 09:45 UTC

Russia SMS - Planned maintenance affecting T2 Oct `19`, `2026` `20:00` - Oct `20`, `2026` `00:00` UTC

Between 19-Oct-2026 20:00 UTC and 20-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Posted on Oct 02, 2026 - 15:06 UTC

UK SMS - Planned maintenance affecting Telefonica O2 network Oct `19`, `2026` `21:30` - Oct `20`, `2026` `05:00` UTC

On 19th Oct 2026 between 21:30 UTC and 05:00 UTC, the operator Telefonica o2 UK will be performing a maintenance on their SMS platform.

During this time, there may be potential delay in SMS delivery from and towards Telefonica o2 UK subscribers.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 14, 2026 - 08:26 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network Oct `20`, `2026` `01:00` - Oct `23`, `2026` `01:00` UTC

To ensure platform stability, our upstream partner will conduct maintenance between 20-October-2026 01:00 UTC and 23-October-2026 01:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the AT&T network.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 13, 2026 - 20:05 UTC

USA SMS/MMS - Maintenance affecting Small US Carriers Oct `20`, `2026` `09:00`-`11:00` UTC

Please be informed that a subset of small carriers in the US will be performing maintenance on their SMS/MMS platforms per the below schedule:

Start : 2026-10-20 09:00 UTC
End : 2026-10-20 11:00 UTC

During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 08, 2026 - 22:44 UTC

USA SMS & MMS - Planned maintenance affecting ClearSky Oct `20`, `2026` `09:00`-`11:00` UTC

On 20-Oct-2026 between 09:00 UTC and 11:00 UTC, ClearSky operator will be performing technical maintenance on their SMS & MMS platform.

During this maintenance period, the connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 08, 2026 - 15:09 UTC

Singapore SMS - Planned maintenance affecting multiple networks Oct `20`, `2026` `16:00`-`21:00` UTC

Between 20 October 2026 16:00 UTC to 21:00 UTC, multiple Singapore operators will conduct technical maintenance on its platform, affecting SMS traffic.

During this maintenance period, there may be difficulties in delivering messages to subscribers of multiple operators in Singapore.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 16, 2026 - 01:31 UTC

Poland SMS - Planned maintenance affecting Orange Oct `20`, `2026` `22:00`-`23:00` UTC

Between 20-Oct-2026, 22:00 (UTC) and 22-Oct-2026 04:00 (UTC), the operator will be performing maintenance on their platform affecting SMS from and towards Orange in Poland.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 14, 2026 - 09:24 UTC

Status update for Video Inspector, Archive Inspector and Voice Inspector (10/21/2026) Oct `21`, `2026` `04:00`-`08:00` UTC

Between 04:00 UTC and 08:00 UTC on 21st October 2026, we will be performing planned maintenance on our platform. During this maintenance window, some users may experience performance degradation or intermittent disruptions in the Video Inspector, Archive Inspector and Voice Inspector tools. We appreciate your understanding and apologise for any inconvenience caused.
Posted on Oct 08, 2026 - 15:40 UTC

Japan SMS - Planned Maintenance affecting NTT DOCOMO network Oct `21`, `2026` `14:00`-`15:00` UTC

On 21st October 2026 between 14:00 UTC to 15:00 UTC, the operator NTT DOCOMO, Japan will be performing a maintenance on their SMS platform.

During this time, we are not expecting any impact on the service.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 13, 2026 - 08:14 UTC

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct `21`, `2026` `18:00`-`22:00` UTC

On 21-Oct-2026 between 18:00 UTC and 22:00 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic.

Impact:
You may experience temporary intermittent delivery to and from CelcomDigi local/domestic & International traffic during this period.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 16, 2026 - 10:44 UTC

Russia SMS - Planned maintenance affecting T2 Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` UTC

Between 21-Oct-2026 20:00 UTC and 22-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Posted on Oct 02, 2026 - 15:07 UTC

USA SMS - Maintenance affecting 10DLC numbers Oct `22`, `2026` `02:00`-`03:00` UTC

Please be informed that 10DLC carriers will be performing maintenance on their SMS platforms on 22nd October 2026 02:00 AM UTC to 06:00 AM UTC.

During this maintenance period, there may be difficulties delivering messages from and towards subscribers of the USA.

Impacted Carriers: Connection to 10DLC messaging
Posted on Sep 04, 2026 - 14:23 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct `22`, `2026` `03:00`-`07:00` UTC

On 22 Oct 2026, between 03:00 and 07:00 (UTC), a supplier will be performing maintenance on their platform.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

If you have any questions, please contact api.support.vonage.com
Posted on Sep 04, 2026 - 07:39 UTC

Greece Voice - Planned Internal Maintenance Oct `22`, `2026` `08:00`-`08:30` UTC

To ensure the continued reliability of our services, we are performing internal maintenance on our Voice termination platform on 22nd October 2026, 08:00 - 08:30 UTC

Impact: No customer impact is expected. During the maintenance window, a brief/transient disruption to outbound Voice traffic to multiple networks in Greece may occur.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact api.support.vonage.com.
Posted on Oct 08, 2026 - 13:36 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct `25`, `2026` `19:00`-`21:00` UTC

Between 25th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 12, 2026 - 00:07 UTC

Russia SMS - Planned maintenance affecting T2 Oct `26`, `2026` `20:00` - Oct `27`, `2026` `00:00` UTC

Between 26-Oct-2026 20:00 UTC and 27-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Posted on Oct 02, 2026 - 15:08 UTC

Russia SMS - Planned maintenance affecting T2 Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` UTC

Between 28-Oct-2026 20:00 UTC and 29-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Posted on Oct 02, 2026 - 15:10 UTC

USA SMS - Planned Maintenance affecting 10DLC numbers Oct `29`, `2026` `02:00`-`03:00` UTC

Please be informed that 10DLC carriers will be performing maintenance on their SMS platforms on 29th October 2026 02:00 AM UTC to 06:00 AM UTC.

During this maintenance period, there may be difficulties delivering messages from and towards subscribers of the USA.

Impacted Carriers: Connection to 10DLC messaging
Posted on Sep 04, 2026 - 14:30 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct `29`, `2026` `07:39`-`11:39` UTC

On 29 Oct 2026, between 03:00 and 07:00 (UTC), a supplier will be performing maintenance on their platform.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

If you have any questions, please contact api.support.vonage.com
Posted on Sep 04, 2026 - 07:40 UTC

USA MMS - Planned Maintenance affecting MMS messages Oct `29`, `2026` `09:00`-`10:00` UTC

On 29th October 2026 between 09:00 and 12:00 (UTC), there will be a maintenance affecting USA MMS.

During the maintenance window, you may potentially experience message delivery degradation and latency on both Inbound and Outbound MMS.

may potentially experience message delivery degradation and latency on both Inbound and Outbound

Please contact support@api.vonage.com if you have any questions.
Posted on Oct 14, 2026 - 16:11 UTC

Japan SMS - Planned Maintenance affecting NTT Japan Oct `29`, `2026` `19:00`-`20:00` UTC

On 29th Oct 2026 between 19:00 UTC and 20:00 UTC, the operator NTT Japan will be performing a maintenance on their SMS platform.

During this time, SMS delivery to and from NTT Docomo subscribers may occasionally experience a delay.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 10:19 UTC

Qatar SMS - Planned maintenance impacting Vodafone network Nov `2`, `2026` `21:00` - Nov `3`, `2026` `03:00` UTC

Between 02 Nov 2026 21:00 PM to 03 Nov 2026 03:00 AM UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards Vodafone Qatar subscribers.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 15, 2026 - 00:23 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov `12`, `2026` `08:00`-`11:00` UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of Toll-Free numbers.

Date - 12th November 2026
Maintenance Window: 8:00 - 11:00 UTC

During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.

We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with api.support.vonage.com.
Posted on Feb 21, 2026 - 01:02 UTC

USA & Canada SMS and MMS - Planned Maintenance affecting 10DLC traffic Nov `19`, `2026` `05:00`-`11:00` UTC

Between 19th November 2026, 05:00 UTC and 11:00 UTC, Operator will be performing maintenance towards the United States and Canada.

During the maintenance window, Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.

If you have any questions, please contact api.support.vonage.com
Posted on Oct 01, 2026 - 05:34 UTC

Past Incidents

Oct `16`, `2026`

Nigeria SMS - Delivery Degradation affecting MTN Nigeria Network

Resolved - This incident has been resolved.
Oct 16, 09:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 08:39 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 16, 07:23 UTC

Canada Silent Authentication - Planned maintenance impacting multiple operators

Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance on 16 October 2026 from 04:00 UTC to 08:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on Canada networks.

If you have any questions, please contact api.support.vonage.com
Oct 8, 04:19 UTC

Service Issue — Payments & Billing

Resolved - Vonage services have been fully restored following a service degradation affecting your ability to create payments via the Vonage Customer Dashboard, which occurred between 2026-10-16 12:28:00 AM UTC and 2026-10-16 6:03:05 AM UTC. This issue is no longer active and full service has been confirmed restored.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Oct 16, 06:46 UTC

Russia SMS - Planned maintenance affecting K-Telecom

Completed - The scheduled maintenance has been completed.
Oct 16, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:01 UTC

Scheduled - Between 2026-10-15 20:00 and 2026-10-16 02:00 (UTC), the operator will be performing maintenance on their platform affecting SMS towards K-Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 15, 18:08 UTC

UAE SMS - Planned Maintenance affecting Etisalat network

Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 UTC

Scheduled - Between 15th Oct 2026, 20:00 UTC and 16th Oct 2026, 02:00 UTC , the supplier will be performing maintenance on their SMS platform which will affect the SMS services towards the operator Etisalat UAE.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 2, 12:13 UTC

Russia SMS - Planned maintenance affecting SberMobile and MTT

Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:02 UTC

Scheduled - Between 15-Oct-2026 21:00 and 16-Oct-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards SberMobile and MTT in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 15, 19:33 UTC

Oct `15`, `2026`

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:01 UTC

Scheduled - Between 15-Oct-2026 21:00 UTC and 16-Oct-2026 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this Beeline operator.

Please contact api.support.vonage.com if you have any questions.
Oct 13, 09:19 UTC

Russia SMS - Planned maintenance affecting CTK

Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:02 UTC

Scheduled - Between 15-Oct-2026 20:00 UTC and 16-Oct-2026 02:00 UTC, the operator CTK will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this CTK operator.

Please contact api.support.vonage.com if you have any questions.
Oct 14, 12:31 UTC

Vietnam SMS - Planned maintenance affecting Viettel

Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 UTC

Scheduled - Between 15-Oct-2026 17:00 UTC and 15-Oct-2026 21:00 UTC, the operator Viettel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this Viettel operator.

Please contact api.support.vonage.com if you have any questions.
Oct 13, 09:07 UTC

Voice API - Intermittent call failures in US-East-1

Resolved - Vonage services have been fully restored following today’s Voice API service interruption in US East 1 region, which began at 2026-10-15 15:51 UTC. Full resolution has been confirmed effective 2026-10-15 15:56 UTC. During the impact window, customers in the region may have experienced intermittent call failures.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
Oct 15, 17:05 UTC

Planned Maintenance for Cloud Runtime APAC Region

Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 UTC

Scheduled - Between 15-OCT-26 14:00 UTC and 15-OCT-26 16:00 UTC, we will be performing maintenance on our Cloud Runtime Services in the APAC region.

During this time, it may cause some minor issues with the service.
Oct 6, 07:14 UTC

Italy SMS - Planned Maintenance affecting subset of Italy LVNs

Completed - The scheduled maintenance has been completed.
Oct 15, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:30 UTC

Scheduled - On 15th Oct 2026 between 06:30 UTC to 14:30 UTC, the operator will be performing maintenance on their SMS platform towards subset of Italy LVNs.

During this maintenance period, we are not expecting any SMS delivery issue towards subset of Italy LVNs.

If you have any questions, please contact api.support.vonage.com
Oct 6, 14:17 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks

Completed - The scheduled maintenance has been completed.
Oct 15, 11:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:36 UTC

Scheduled - On 15 Oct 2026, between 03:00 and 07:00 (UTC), a supplier will be performing maintenance on their platform.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

If you have any questions, please contact api.support.vonage.com
Sep 4, 07:37 UTC

USA & Canada - Planned Maintenance affecting 10DLC SMS/MMS

Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 UTC

Scheduled - Supplier has announced a maintenance on 15th Oct 2026 between 04:00 and 10:00 (UTC), affecting USA and Canada 10DLC SMS and USA 10DLC MMS.

During the maintenance window, you may experience MT and MO delays or failures for US and Canada 10DLC SMS traffic, as well as US 10DLC MMS traffic.

If you have any questions, please contact api.support.vonage.com
Sep 4, 17:29 UTC

Mexico SMS - Delivery degradation towards Altan MX Network

Resolved - This incident has been resolved.
Oct 15, 08:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 08:15 UTC

Investigating - Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 14, 13:24 UTC

Canada SMS/MMS - Planned Maintenance affecting subset of SC's.

Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC

Scheduled - On 15 Oct 2026, between 06:00 to 08:00 (UTC), a supplier will be performing maintenance on their platform.

During the maintenance window, there could be intermittent delays or failures delivering to Canada handsets while sending via short codes.

If you have any questions, please contact api.support.vonage.com
Oct 12, 19:19 UTC

USA/Canada SMS and MMS - Planned Maintenance affecting SMS & MMS messages

Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:01 UTC

Scheduled - Between 2026-10-15 03:00 UTC and 07:00 UTC, supplier will be performing maintenance towards United States and Canada.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes.

If you have any questions, please contact api.support.vonage.com
Oct 15, 02:13 UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain

Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance from 14-10-2026 at 21:00 UTC to 14-10-2026 at 05:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators:
Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Sep 30, 17:36 UTC

UAE SMS - Planned Maintenance affecting Etisalat network

Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 UTC

Scheduled - Between 14th Oct 2026, 20:00 UTC and 15h Oct 2026, 02:00 UTC , the supplier will be performing maintenance on their SMS platform which will affect the SMS services towards the operator Etisalat UAE.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 2, 12:12 UTC

Belarus SMS - Planned Maintenance affecting Life

Completed - The scheduled maintenance has been completed.
Oct 15, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 UTC

Scheduled - Between 14-Oct-2026 22:00 UTC and 15-Oct-2026 01:30 UTC, the operator Life will perform maintenance on its SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 13, 20:50 UTC

South Africa SMS - Planned maintenance affecting Vodacom network

Completed - The scheduled maintenance has been completed.
Oct 15, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:01 UTC

Scheduled - Between 14th Oct 2026 20:00 UTC to 15th Oct 2026 01:00 UTC, the operator Vodacom will be performing maintenance on their SMS platform.

During this time, there may be intermittent delay in SMS delivery from and towards Vodacom subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 6, 17:48 UTC

Russia SMS - Planned maintenance affecting SberMobile

Completed - The scheduled maintenance has been completed.
Oct 15, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 UTC

Scheduled - Between 14-Oct-2026 20:00 UTC and 15-Oct-2026 00:00 UTC, the operator SberMobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this SberMobile operator.

Please contact api.support.vonage.com if you have any questions.
Oct 13, 12:57 UTC

Russia SMS - Planned maintenance affecting T2

Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:02 UTC

Scheduled - Between 14-Oct-2026 20:00 UTC and 15-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Oct 2, 15:03 UTC

Oct `14`, `2026`

Planned Maintenance on one of the EU West [EUW1] Voice Servers

Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 UTC

Scheduled - We will be undergoing scheduled maintenance on the EU traffic in the EUW1 region.
During this time customers may see requests and calls routed to our EUC1 data center. We do not anticipate any other impact to their calls.
Oct 6, 19:33 UTC

UK SMS - Delivery Degradation affecting 3uk Network

Resolved - This incident has been resolved.
Oct 14, 16:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 09:57 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 14, 08:49 UTC

Planned Maintenance for Cloud Runtime EU Region

Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 12:00 UTC

Scheduled - Between 14-OCT-26 12:00 UTC and 14-OCT-26 14:00 UTC, we will be performing maintenance on our Cloud Runtime Services in the EU region.

During this time, it may cause some minor issues with the service.
Oct 6, 07:11 UTC

Planned Maintenance for Cloud Runtime US Region

Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 UTC

Scheduled - Between 14-OCT-26 09:00 UTC and 14-OCT-26 11:00 UTC, we will be performing maintenance on our Cloud Runtime Services in the US region.

During this time, it may cause some minor issues with the service.
Oct 6, 07:09 UTC

USA/Canada SMS and MMS - Planned Maintenance affecting SMS & MMS messages

Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC

Scheduled - Between 2026-10-14 03:00 UTC and 10:00 UTC, supplier will be performing maintenance towards United States and Canada.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets.

If you have any questions, please contact api.support.vonage.com
Oct 14, 03:00 UTC

USA SMS - Planned Maintenance affecting AT&T network

Completed - The scheduled maintenance has been completed.
Oct 14, 09:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:01 UTC

Scheduled - Between 14-Oct-2026 03:00 and 09:00 UTC, AT&T network will be performing a planned maintenance on their SMS platform affecting 10DLC and TF numbers.

During the maintenance window you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.

If you have any questions, please contact api.support.vonage.com
Oct 13, 06:15 UTC

USA SMS - Maintenance affecting Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 14, 07:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:30 UTC

Scheduled - Please be informed that a subset of small carriers in the US will be performing maintenance on their SMS platforms per the below schedule:

Start : 2026-10-14 03:30 UTC
End : 2026-10-14 07:30 UTC

During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

If you have any questions, please contact api.support.vonage.com
Oct 7, 23:31 UTC

USA SMS - Maintenance affecting US Regional Interop Carriers

Completed - The scheduled maintenance has been completed.
Oct 14, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:30 UTC

Scheduled - Please be informed that multiple US interop carriers will be performing maintenance on their SMS platforms on 14 Oct 2026 03:30 AM UTC to 07:30 AM UTC.

During this maintenance period, there may be difficulties delivering messages from and towards subscribers of the below operator.

Impacted Carriers: ACS/Alaska, Carolina West, Cellcom, Cellsouth/cSpire, Copper Valley LRA, Cross Wireless, DISH Wireless, GCI, Inland Cellular, James Valley, Nex-Tech Wireless, Panhandle Telecommunications, Pine Belt Cellular, Pine Cellular, SouthernLINC, Union Wireless, Viaero Wireless

If you have any questions, please contact api.support.vonage.com
Oct 8, 17:59 UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain

Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance from 14-10-2026 at 05:00 UTC to 14-10-2026 at 07:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators: Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Oct 5, 04:17 UTC

Germany Silent Authentication - Service degradation affecting Telekom Deutschland GmbH

Resolved - This incident has been resolved.
Oct 14, 03:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 00:30 UTC

Investigating - We are currently experiencing degradation of the Silent Authentication service, which is affecting Telekom Deutschland GmbH Germany.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Oct 13, 22:19 UTC

Oct `13`, `2026`

Vonage Voice Product Issues

Resolved - This incident has been resolved.
Oct 13, 20:01 UTC

Monitoring - We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration.

We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
Oct 13, 18:34 UTC

Update - We are continuing to investigate this issue.
Oct 13, 16:40 UTC

Update - At this time, we suggest moving voice traffic to the US West Data Center.
Oct 13, 16:36 UTC

Investigating - We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
Oct 13, 16:35 UTC

Planned Maintenance for Cloud Runtime APAC Region

Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 04:24 UTC

Scheduled - Between 13-OCT-26 14:00 UTC and 13-OCT-26 16:00 UTC, we will be performing maintenance on our Cloud Runtime Services in the APAC region.

During this time, it may cause some minor issues with the service.
Oct 6, 04:11 UTC

Voice API - Service Degradation

Resolved - Vonage services have been fully restored following today’s service interruption, which began at 2026-10-12 21:51:24 UTC. Full resolution has been confirmed effective 2026-10-13 14:28 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Oct 13, 15:43 UTC

Update - We have identified the issue with no ongoing impact.

We will continue to provide further updates within 24 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Oct 13, 04:06 UTC

Identified - We have identified the issue that may be impacting your Voice API - TTS (Text-to-speech) service and is seeing early signs of recovery with no ongoing impact. We will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Oct 13, 02:01 UTC

Investigating - We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
Oct 13, 01:26 UTC

UK SMS - Delivery Degradation affecting 3uk Network

Resolved - This incident has been resolved.
Oct 13, 10:42 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:38 UTC

USA & Canada - Planned Maintenance affecting 10DLC SMS/MMS

Completed - The scheduled maintenance has been completed.
Oct 13, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:00 UTC

Scheduled - Supplier has announced a maintenance on 13th Oct 2026 between 04:00 and 10:00 (UTC), affecting USA and Canada 10DLC SMS and USA 10DLC MMS.

During the maintenance window, you may experience MT and MO delays or failures for US and Canada 10DLC SMS traffic, as well as US 10DLC MMS traffic.

If you have any questions, please contact api.support.vonage.com
Sep 4, 17:38 UTC

USA & Canada - Planned Maintenance affecting 10DLC SMS/MMS

Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC

Scheduled - Supplier has announced a maintenance on 13th Oct 2026 between 03:00 and 10:00 (UTC), affecting USA and Canada 10DLC SMS and USA 10DLC MMS.

During the maintenance window, clients may experience delayed or failed MT and MO traffic for USA and Canada 10DLC SMS, as well as USA 10DLC MMS traffic.

If you have any questions, please contact api.support.vonage.com
Sep 18, 22:01 UTC

Russia SMS - Planned maintenance affecting K-Telecom, KTK-Telecom, Rostelecom and Vainakh Telecom

Completed - The scheduled maintenance has been completed.
Oct 13, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:03 UTC

Scheduled - Between 2026-10-12 20:00 and 2026-03-13 02:00 (UTC), the operator will be performing maintenance on their platform affecting SMS towards K-Telecom, KTK-Telecom, Rostelecom and Vainakh Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 7, 12:18 UTC

UAE SMS - Planned Maintenance affecting Etisalat network

Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:01 UTC

Scheduled - Between 12th Oct 2026, 20:00 UTC and 13th Oct 2026, 02:00 UTC , the supplier will be performing maintenance on their SMS platform which will affect the SMS services towards the operator Etisalat UAE.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 2, 06:59 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Oct 13, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:01 UTC

Scheduled - Between 12.10.2026 20:00 UTC and 13.10.2026 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this Beeline operator.

If you have any questions, please contact api.support.vonage.com
Oct 12, 15:02 UTC

Russia SMS - Planned maintenance affecting T2

Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 UTC

Scheduled - Between 12-Oct-2026 20:00 UTC and 13-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Oct 2, 15:01 UTC

Oct `12`, `2026`

Bangladesh SMS - Planned maintenance affecting multiple networks

Completed - The scheduled maintenance has been completed.
Oct 12, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:00 UTC

Scheduled - Between 12-10-2026 20:00 UTC to 12-10-2026 22:00 UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards subscribers of multiple networks in Bangladesh.

If you have any questions, please contact api.support.vonage.com
Sep 24, 14:13 UTC

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi

Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 UTC

Scheduled - On 12-October-2026 between 18:00 UTC and 22:00 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic.

Impact:
During this period, all MT/MO services may be impacted.

If you have any questions, please contact api.support.vonage.com
Oct 10, 04:32 UTC

Russia SMS - Planned maintenance affecting Gazprombank

Completed - The scheduled maintenance has been completed.
Oct 12, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:03 UTC

Scheduled - Between 12-10-2026 20:00 PM to 12-10-2026 21:00 PM UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards Gazprombank Russian subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 12, 16:47 UTC

UK SMS - Delivery Degradation affecting 3uk Network

Resolved - This incident has been resolved.
Oct 12, 12:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 11:45 UTC

Update - We are noticing an early recovery signs, will monitor further and provide an update as soon as more information becomes available.
Oct 12, 10:54 UTC

Italy SMS - Delivery degradation towards Telekom Italia Network

Resolved - This incident has been resolved.
Oct 12, 11:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 11:26 UTC

Investigating - Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 12, 09:24 UTC

Israel SMS - Delivery degradation towards Pelephone Network

Resolved - This incident has been resolved.
Oct 12, 09:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 08:58 UTC

Investigating - We are currently observing SMS delivery degradation towards Pelephone Network. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Oct 12, 07:21 UTC

Belgium SMS - Delivery Degradation affecting Proximus (20601)

Resolved - This incident has been resolved.
Oct 12, 09:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 06:48 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 12, 02:28 UTC

Oct `11`, `2026`

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain

Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance from 10-10-2026 at 23:00 UTC to 11-10-2026 at 05:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators: Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Oct 8, 04:14 UTC

Oct `10`, `2026`

Malaysia SMS - Planned maintenance impacting U Mobile network

Completed - The scheduled maintenance has been completed.
Oct 10, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:00 UTC

Scheduled - On 10-October-2026 between 15:00 UTC and 10-October-2026 20:30 UTC, U Mobile operator will behaving planned downtime on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of U Mobile.

If you have any questions, please contact api.support.vonage.com
Oct 5, 07:17 UTC

Uzbekistan SMS - Delivery degradation towards Beeline Network

Resolved - This incident has been resolved.
Oct 10, 19:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 18:14 UTC

Investigating - Please be advised that we are observing SMS delivery degradation towards network Beeline in Uzbekistan.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 10, 12:58 UTC

Video API - Connectivity Service Degradation

Resolved - Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Oct 10, 10:15 UTC

Verify API Service restored

Resolved - Vonage Verify API services have been fully restored following today's service degradation, which began at [2026-10-09 22:10:00] UTC. Full resolution has been confirmed effective [2026-10-09 22:51:00] UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact support@api.vonage.com
Oct 10, 01:17 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network

Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance between 7-October-2026 00:00 UTC and 10-October-2026 00:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the AT&T network.

If you have any questions, please contact api.support.vonage.com
Sep 30, 22:57 UTC

Oct `9`, `2026`

Italy SMS - Delivery degradation towards Telekom Italia Network

Resolved - This incident has been resolved.
Oct 9, 13:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:04 UTC

Investigating - Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 9, 09:49 UTC

Video: Issues impacting Media Connection

Resolved - Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at support@api.vonage.com
Oct 9, 11:36 UTC

France Silent Authentication - Service degradation affecting Bouygues Telecom

Resolved - This incident has been resolved.
Oct 9, 10:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 21:06 UTC

Investigating - We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Oct 8, 08:46 UTC

Puerto Rico SMS - Planned Maintenance affecting Liberty operator

Completed - The scheduled maintenance has been completed.
Oct 9, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:45 UTC

Scheduled - The Liberty network in Puerto Rico is conducting a planned maintenance from 09 Oct 2026 at 02:45 UTC until 09 Oct 2026 at 06:30 UTC.

During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico network.

If you have any questions, please contact api.support.vonage.com
Oct 7, 23:42 UTC

USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network

Resolved - This incident has been resolved.
Oct 9, 02:47 UTC

Update - We are continuing to monitor for any further issues.
Oct 9, 00:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 00:30 UTC

Investigating - We have been notified by our suppliers about SMS degradation to the Verizon network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 8, 20:07 UTC

Egypt- Planned maintenance affecting Vodafone

Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 UTC

Scheduled - Between 08-10-2026 23:00 to 09-10-2026 04:00 AM UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery towards Vodafone Egypt subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 5, 12:42 UTC

Russia SMS - Planned maintenance affecting Megafone

Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 UTC

Scheduled - Between 08-Oct-2026 20:00 UTC to 09-Oct-2026 00:00 UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards MegaFon Russian subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 5, 19:21 UTC

Oct `8`, `2026`

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi

Completed - The scheduled maintenance has been completed.
Oct 8, 19:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:48 UTC

Scheduled - On 8th-October-2026 between 17:30 UTC and 19:45 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic.

Impact:
You may experience temporary intermittent delivery for CelcomDigi local/domestic & International traffic during this period.

If you have any questions, please contact api.support.vonage.com
Oct 7, 05:23 UTC

United States SMS & MMS - Planned Maintenance affecting 10DLC SMS/MMS

Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 09:34 UTC

Scheduled - Supplier has announced a maintenance on 8th Oct 2026 between 03:00 and 13:00 (UTC), affecting United States 10DLC SMS and USA 10DLC MMS.

During the maintenance window, you may experience MT and MO delays or failures for United States 10DLC SMS traffic and 10DLC MMS traffic.

If you have any questions, please contact api.support.vonage.com
Oct 6, 09:27 UTC

Mexico SMS - Planned Maintenance affecting ATT Mexico network

Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 01:53 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 01:52 UTC

Scheduled - Between 8th October 2026 06:00 UTC to 12:00 UTC, the operator ATT Mexico will be performing maintenance on their SMS platform.

Impact:
During this maintenance period, there may be potential delay in SMS delivery from and towards ATT Mexico subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 8, 01:43 UTC

USA & Canada - Planned Maintenance affecting 10DLC SMS/MMS

Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC

Scheduled - Supplier has announced a maintenance on 8th Oct 2026 between 04:00 and 10:00 (UTC), affecting USA and Canada 10DLC SMS and USA 10DLC MMS.

During the maintenance window, you may experience MT and MO delays or failures for US and Canada 10DLC SMS traffic, as well as US 10DLC MMS traffic.

If you have any questions, please contact api.support.vonage.com
Sep 4, 16:48 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks

Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC

Scheduled - On 08 Oct 2026, between 03:00 and 07:00 (UTC), a supplier will be performing maintenance on their platform.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

If you have any questions, please contact api.support.vonage.com
Sep 4, 07:35 UTC

Video API - Media Session Service Degradation in EU West-1 Region

Resolved - Vonage services have been fully restored following today's service degradation on Video API Media Session, which began at Oct 8th, 02:17:38 UTC. Full resolution has been confirmed effective 02:20:38 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Oct 8, 02:17 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network

Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:30 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance between 6-October-2026 02:00 UTC and 08-October-2026 02:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the AT&T network.

If you have any questions, please contact api.support.vonage.com
Oct 6, 09:11 UTC

Russia SMS - Planned maintenance affecting T2

Completed - The scheduled maintenance has been completed.
Oct 8, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 UTC

Scheduled - Between 07-Oct-2026 20:00 UTC and 08-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Oct 2, 14:58 UTC

Russia SMS - Planned maintenance affecting Megafone

Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:02 UTC

Scheduled - Between 07-Oct-2026 20:00 UTC to 08-Oct-2026 00:00 UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards MegaFon Russian subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 5, 19:14 UTC

Oct `7`, `2026`

[CANCELED]-Platform/Service Wide Maintenance Communication

Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 UTC

Update - This scheduled maintenance is canceled.
Oct 6, 18:48 UTC

USA MMS - Delivery degradation affecting MMS traffic towards AT&T operator

Resolved - This incident has been resolved.
Oct 7, 22:48 UTC

Update - We are continuing to monitor for any further issues.
Oct 7, 19:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 19:18 UTC

Investigating - Please be advised that we are observing MMS delivery degradation towards AT&T operator in USA..

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 7, 16:31 UTC

Romania SMS - Planned Maintenance affecting Orange Romania

Completed - The scheduled maintenance has been completed.
Oct 7, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:30 UTC

Scheduled - On 07-Oct-2026 between 20:30 UTC and 21:30 UTC, the operator Orange Romania will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to and from the subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Oct 6, 14:04 UTC

Russia SMS - Planned maintenance affecting Motive Network

Completed - The scheduled maintenance has been completed.
Oct 7, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:20 UTC

Scheduled - On 07-Oct-2026 18:20 UTC to 07-Oct-2026 21:00 UTC , the operator MOTIV will perform maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to this operator's subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 7, 17:14 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
Oct 7, 21:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:01 UTC

Scheduled - Between 07-Oct-2026 20:00 UTC and 08-Oct-2026 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this Beeline operator.

Please contact api.support.vonage.com if you have any questions.
Oct 5, 14:47 UTC

Russian SMS - Planned maintenance affecting Sber operator

Completed - The scheduled maintenance has been completed.
Oct 7, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 19:00 UTC

Scheduled - Between 07-Oct-2026 19:00 to 07-Oct-2026 21:00 UTC, Operator Sber will be performing maintenance on their SMS platform.

During this maintenance period, there may be potential delay in SMS delivery from and towards Sber Russian subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 7, 15:30 UTC

Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers

Resolved - We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden and Lithuania Long Virtual Numbers (LVNs), and we are working with each impacted customer on next steps.

Please note that you can use an international number as an alternative to place calls to these destinations.

SMS services have remained fully functional and unaffected throughout this incident.

If you have any questions or require further assistance, please do not hesitate to contact api.support@vonage.com.

We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Oct 7, 17:08 UTC

Update - Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.

We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
Oct 1, 14:46 UTC

Update - Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.

We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
Sep 30, 19:53 UTC

Update - We are continuing to work on a fix for this issue.
Sep 30, 08:33 UTC

Update - Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
Sep 29, 15:20 UTC

Update - We are continuing to work on a fix for this issue.
Sep 29, 13:55 UTC

Identified - We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
Sep 28, 22:24 UTC

Investigating - Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Sep 28, 16:06 UTC

USA SMS & MMS - Delivery degradation affecting TFN & 10DLC traffic towards AT&T operator

Resolved - This incident has been resolved.
Oct 7, 10:53 UTC

Update - We are continuing to monitor for any further issues.
Oct 7, 07:53 UTC

Update - We are continuing to monitor for any further issues.
Oct 7, 07:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 06:22 UTC

Investigating - Please be advised that we are observing SMS delivery degradation for TFN, SC & 10DLC towards AT&T operator in USA..

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 7, 05:59 UTC

Germany SMS - Delivery degradation towards 1&1 Germany

Resolved - This incident has been resolved.
Oct 7, 01:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 00:26 UTC

Investigating - We are currently observing SMS delivery degradation towards 1&1 in Germany.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 6, 23:00 UTC

Nigeria SMS - Delivery Degradation affecting MTN Nigeria Network

Resolved - This incident has been resolved.
Oct 7, 01:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 00:24 UTC

Identified - Please be informed that we are observing reoccurring degradation related to SMS delivery.
Oct 6, 19:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 17:07 UTC

UK SMS - Emergency maintenance affecting Telefonica O2 network

Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 UTC

Scheduled - On 06th Oct 2026 between 22:00 UTC and 07th Oct 2026 01:00 UTC, the operator Telefonica o2 UK will be performing a emergency maintenance on their SMS platform.

During this time, there may be potential delay in SMS delivery from and towards Telefonica o2 UK subscribers.

If you have any questions, please contact api.support.vonage.com
Oct 6, 15:55 UTC

Kazakhstan SMS - Planned maintenance affecting Altel and Tele2

Completed - The scheduled maintenance has been completed.
Oct 7, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 UTC

Scheduled - Between 06-Oct-2026 21:00 UTC to 07-Oct-2026 00:00 UTC, Operator will be performing maintenance on their SMS platform.

During this maintenance period, there may be interruptions to the service for sending SMS messages to short numbers.

If you have any questions, please contact api.support.vonage.com
Oct 6, 08:36 UTC

Oct `6`, `2026`

Russia SMS - Planned maintenance affecting MegaFon

Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 UTC

Scheduled - Between 06-Oct-2026 19:00 UTC and 07-Oct-2026 01:00 UTC, the operator MegaFon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this MegaFon operator.

Please contact api.support.vonage.com if you have any questions.
Oct 5, 15:09 UTC

Taiwan SMS - Delivery degradation of Domestic Pre-Registered Brands

Resolved - This incident has been resolved.
Oct 6, 13:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 13:05 UTC

Investigating - Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards Taiwan.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 6, 08:42 UTC

USA SMS - Planned maintenance affecting ClearSky

Completed - The scheduled maintenance has been completed.
Oct 6, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:01 UTC

Scheduled - On 06-Oct-2026 between 09:00 UTC and 11:00 UTC, ClearSky operator will be performing technical maintenance on their SMS platform.

During this maintenance period, the connection to the Clearsky network will be periodically unavailable. Message delivery and processing times may be impacted.

If you have any questions, please contact api.support.vonage.com
Sep 25, 19:56 UTC

USA SMS - Maintenance affecting Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 UTC

Scheduled - Please be informed that a subset of small carriers in the US will be performing maintenance on their SMS platforms per the below schedule:

Start : 2026-10-06 09:00 UTC
End : 2026-10-06 11:00 UTC

During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

If you have any questions, please contact api.support.vonage.com
Sep 25, 22:21 UTC

Puerto Rico SMS - Planned Maintenance affecting Liberty operator

Completed - The scheduled maintenance has been completed.
Oct 6, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:45 UTC

Scheduled - The Liberty network in Puerto Rico is conducting a planned maintenance from 06 Oct 2026 at 02:45 UTC until 06 Oct 2026 at 06:30 UTC.

During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico network.

If you have any questions, please contact api.support.vonage.com
Oct 2, 22:01 UTC

USA/Canada SMS and MMS - Planned Maintenance affecting SMS & MMS messages

Completed - The scheduled maintenance has been completed.
Oct 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC

Scheduled - Between 2026-10-06 04:00 UTC and 10:00 UTC, supplier will be performing maintenance towards United States and Canada.

During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes.

If you have any questions, please contact api.support.vonage.com
Sep 4, 16:17 UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain

Completed - The scheduled maintenance has been completed.
Oct 6, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 23:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance from 05-10-2026 at 23:00 UTC to 06-10-2026 at 04:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators:
Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Sep 23, 12:15 UTC

Russia SMS - Planned maintenance affecting T2

Completed - The scheduled maintenance has been completed.
Oct 6, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 UTC

Scheduled - Between 05-Oct-2026 20:00 UTC and 06-Oct-2026 00:00 UTC, the operator T2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from the subscribers of this T2 operator.

Please contact api.support.vonage.com if you have any questions.
Oct 2, 14:34 UTC

Oct `5`, `2026`

Platform/Service Wide Maintenance Communication

Completed - The scheduled maintenance has been completed.
Oct 5, 23:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 UTC

Scheduled - We will be undergoing scheduled maintenance on the EU traffic in the EUC1 region.
During this time customers may see requests and calls routed to our EUW1 data center. We do not anticipate any other impact to their calls.
Sep 23, 23:07 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network

Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 11:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance between 5-October-2026 11:00 UTC and 5-October-2026 19:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the AT&T network.

If you have any questions, please contact api.support.vonage.com
Oct 1, 23:52 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network

Completed - The scheduled maintenance has been completed.
Oct 5, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance between 2-October-2026 12:00 UTC and 4-October-2026 04:00 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the AT&T network.

If you have any questions, please contact api.support.vonage.com
Sep 15, 20:39 UTC

Oct `4`, `2026`

Spain SMS - Planned maintenance affecting Orange Network

Completed - The scheduled maintenance has been completed.
Oct 4, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 UTC

Scheduled - On 03-10-2026 20:00 UTC to 04-10-2026 05:00 UTC, Spain Mobile operator Orange will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Sep 16, 12:51 UTC

Oct `3`, `2026`

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain

Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance from 02-10-2026 at 22:00 UTC to 03-10-2026 at 06:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators:
Telefonica Spain

If you have any questions, please contact api.support.vonage.com
Oct 2, 22:00 UTC

Video API Service Issue — US West Region

Resolved - Video API server was in an unstable state in the US West (us-west-2) region from 2026-10-03 at 02:52 UTC to 2026-10-03 at 02:58 UTC. Some customers may have experienced Video API request failures during this period if they ran across this server. All services have been restored. The faulty instance was detected and removed from rotation. If you have any questions, please contact api.support.vonage.com.
Oct 3, 04:56 UTC

Oct `2`, `2026`

United Kingdom Silent Authentication - Planned maintenance affecting Vodafone UK

Completed - The scheduled maintenance has been completed.
Oct 2, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance on 02-10-2026 starting at 20:00 UTC until 02-10-2026 at 21:30 UTC.

During this window, users may experience intermittent latency for Silent Authentication requests on the UK Vodafone network.

If you have any questions, please contact api.support.vonage.com
Sep 29, 10:34 UTC

USA SMS - Planned Maintenance affecting AT&T network

Completed - The scheduled maintenance has been completed.
Oct 2, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC

Scheduled - Between 02-Oct-2026 03:00 and 07:00 UTC, AT&T network will be performing a planned maintenance on their SMS platform affecting 10DLC and TF numbers.

During the maintenance window you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.

If you have any questions, please contact api.support.vonage.com
Sep 30, 09:09 UTC

Related

Scheduled Maintenance

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct 16, 2026 17:30-18:30 UTC

Russian SMS - Planned maintenance affecting Sber operator Oct 16, 2026 20:00-23:30 UTC

United Kingdom Silent Authentication - Planned maintenance affecting Vodafone UK Oct 16, 2026 21:45 - Oct 17, 2026 04:15 UTC

Taiwan SMS - Planned Maintenance affecting Taiwan networks Oct 17, 2026 16:00-20:00 UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain Oct 17, 2026 21:00 - Oct 18, 2026 03:00 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct 18, 2026 19:00-21:00 UTC

USA SMS and MMS - Planned Maintenance affecting T-Mobile operator Oct 19, 2026 07:00-12:00 UTC

Malaysia SMS - Planned maintenance impacting U Mobile network Oct 19, 2026 16:00-16:15 UTC

Vietnam SMS - Planned Maintenance affecting SMS for Viettel Oct 19, 2026 17:00-21:00 UTC

Russia SMS - Planned maintenance affecting T2 Oct 19, 2026 20:00 - Oct 20, 2026 00:00 UTC

UK SMS - Planned maintenance affecting Telefonica O2 network Oct 19, 2026 21:30 - Oct 20, 2026 05:00 UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network Oct 20, 2026 01:00 - Oct 23, 2026 01:00 UTC

USA SMS/MMS - Maintenance affecting Small US Carriers Oct 20, 2026 09:00-11:00 UTC

USA SMS & MMS - Planned maintenance affecting ClearSky Oct 20, 2026 09:00-11:00 UTC

Singapore SMS - Planned maintenance affecting multiple networks Oct 20, 2026 16:00-21:00 UTC

Poland SMS - Planned maintenance affecting Orange Oct 20, 2026 22:00-23:00 UTC

Status update for Video Inspector, Archive Inspector and Voice Inspector (10/21/2026) Oct 21, 2026 04:00-08:00 UTC

Japan SMS - Planned Maintenance affecting NTT DOCOMO network Oct 21, 2026 14:00-15:00 UTC

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct 21, 2026 18:00-22:00 UTC

Russia SMS - Planned maintenance affecting T2 Oct 21, 2026 20:00 - Oct 22, 2026 00:00 UTC

USA SMS - Maintenance affecting 10DLC numbers Oct 22, 2026 02:00-03:00 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct 22, 2026 03:00-07:00 UTC

Greece Voice - Planned Internal Maintenance Oct 22, 2026 08:00-08:30 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct 25, 2026 19:00-21:00 UTC

Russia SMS - Planned maintenance affecting T2 Oct 26, 2026 20:00 - Oct 27, 2026 00:00 UTC

Russia SMS - Planned maintenance affecting T2 Oct 28, 2026 20:00 - Oct 29, 2026 00:00 UTC

USA SMS - Planned Maintenance affecting 10DLC numbers Oct 29, 2026 02:00-03:00 UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct 29, 2026 07:39-11:39 UTC

USA MMS - Planned Maintenance affecting MMS messages Oct 29, 2026 09:00-10:00 UTC

Japan SMS - Planned Maintenance affecting NTT Japan Oct 29, 2026 19:00-20:00 UTC

Qatar SMS - Planned maintenance impacting Vodafone network Nov 2, 2026 21:00 - Nov 3, 2026 03:00 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov 12, 2026 08:00-11:00 UTC

USA & Canada SMS and MMS - Planned Maintenance affecting 10DLC traffic Nov 19, 2026 05:00-11:00 UTC

Past Incidents

Oct 16, 2026

Oct 15, 2026

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Oct 2, 2026

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct `16`, `2026` `17:30`-`18:30` UTC

Russian SMS - Planned maintenance affecting Sber operator Oct `16`, `2026` `20:00`-`23:30` UTC

United Kingdom Silent Authentication - Planned maintenance affecting Vodafone UK Oct `16`, `2026` `21:45` - Oct `17`, `2026` `04:15` UTC

Taiwan SMS - Planned Maintenance affecting Taiwan networks Oct `17`, `2026` `16:00`-`20:00` UTC

Spain Silent Authentication - Planned maintenance impacting Telefonica Spain Oct `17`, `2026` `21:00` - Oct `18`, `2026` `03:00` UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct `18`, `2026` `19:00`-`21:00` UTC

USA SMS and MMS - Planned Maintenance affecting T-Mobile operator Oct `19`, `2026` `07:00`-`12:00` UTC

Malaysia SMS - Planned maintenance impacting U Mobile network Oct `19`, `2026` `16:00`-`16:15` UTC

Vietnam SMS - Planned Maintenance affecting SMS for Viettel Oct `19`, `2026` `17:00`-`21:00` UTC

Russia SMS - Planned maintenance affecting T2 Oct `19`, `2026` `20:00` - Oct `20`, `2026` `00:00` UTC

UK SMS - Planned maintenance affecting Telefonica O2 network Oct `19`, `2026` `21:30` - Oct `20`, `2026` `05:00` UTC

USA Silent Authentication - Planned maintenance affecting the AT&T network Oct `20`, `2026` `01:00` - Oct `23`, `2026` `01:00` UTC

USA SMS/MMS - Maintenance affecting Small US Carriers Oct `20`, `2026` `09:00`-`11:00` UTC

USA SMS & MMS - Planned maintenance affecting ClearSky Oct `20`, `2026` `09:00`-`11:00` UTC

Singapore SMS - Planned maintenance affecting multiple networks Oct `20`, `2026` `16:00`-`21:00` UTC

Poland SMS - Planned maintenance affecting Orange Oct `20`, `2026` `22:00`-`23:00` UTC

Status update for Video Inspector, Archive Inspector and Voice Inspector (10/21/2026) Oct `21`, `2026` `04:00`-`08:00` UTC

Japan SMS - Planned Maintenance affecting NTT DOCOMO network Oct `21`, `2026` `14:00`-`15:00` UTC

Malaysia SMS - Planned maintenance affecting SMS for CelcomDigi Oct `21`, `2026` `18:00`-`22:00` UTC

Russia SMS - Planned maintenance affecting T2 Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` UTC

USA SMS - Maintenance affecting 10DLC numbers Oct `22`, `2026` `02:00`-`03:00` UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct `22`, `2026` `03:00`-`07:00` UTC

Greece Voice - Planned Internal Maintenance Oct `22`, `2026` `08:00`-`08:30` UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct `25`, `2026` `19:00`-`21:00` UTC

Russia SMS - Planned maintenance affecting T2 Oct `26`, `2026` `20:00` - Oct `27`, `2026` `00:00` UTC

Russia SMS - Planned maintenance affecting T2 Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` UTC

USA SMS - Planned Maintenance affecting 10DLC numbers Oct `29`, `2026` `02:00`-`03:00` UTC

USA & Canada SMS/MMS - Planned Maintenance affecting USA & Canada networks Oct `29`, `2026` `07:39`-`11:39` UTC

USA MMS - Planned Maintenance affecting MMS messages Oct `29`, `2026` `09:00`-`10:00` UTC

Japan SMS - Planned Maintenance affecting NTT Japan Oct `29`, `2026` `19:00`-`20:00` UTC

Qatar SMS - Planned maintenance impacting Vodafone network Nov `2`, `2026` `21:00` - Nov `3`, `2026` `03:00` UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov `12`, `2026` `08:00`-`11:00` UTC

USA & Canada SMS and MMS - Planned Maintenance affecting 10DLC traffic Nov `19`, `2026` `05:00`-`11:00` UTC

Oct `16`, `2026`

Oct `15`, `2026`

Oct `14`, `2026`

Oct `13`, `2026`

Oct `12`, `2026`

Oct `11`, `2026`

Oct `10`, `2026`

Oct `9`, `2026`

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Oct `5`, `2026`

Oct `4`, `2026`

Oct `3`, `2026`

Oct `2`, `2026`