Vonage API Status Status

USA SMS - Delivery receipts degradation affecting 10DLC numbers sending to AT&T

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 2024 - 09:17 UTC

Investigating - We have been notified by our 10 DLC numbers supplier about SMS delivery receipts degradation impacting messages to AT&T numbers.

As a result of this issue, delivery receipts via 10 DLC numbers may be missing or delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 26, 2024 - 23:33 UTC

Denmark SMS - Degradation of Inbound SMS towards a subset of Long Virtual Numbers sent by TDC MVNO

Investigating - We are currently observing Inbound SMS delivery degradation of messages towards a subset of Denmark Long Virtual Numbers sent by TDC MVNO users. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Nov 10, 2022 - 18:29 UTC

Uptime over the past 90 days. View historical uptime.

SMS & Messages Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

MMS Operational

90 days ago

100.0 % uptime

Today

SMPP Operational

90 days ago

100.0 % uptime

Today

Callbacks Operational

90 days ago

100.0 % uptime

Today

Shortcodes Operational

90 days ago

100.0 % uptime

Today

Phone Numbers Operational

90 days ago

100.0 % uptime

Today

10 DLC Platform Operational

90 days ago

100.0 % uptime

Today

Messages API Operational

90 days ago

100.0 % uptime

Today

Dispatch Operational

90 days ago

100.0 % uptime

Today

In-App Messaging Operational

90 days ago

100.0 % uptime

Today

Video Operational

90 days ago

100.0 % uptime

Today

Session Connection Operational

90 days ago

100.0 % uptime

Today

Archiving (Standard) Operational

90 days ago

100.0 % uptime

Today

Archiving (Enterprise) Operational

90 days ago

100.0 % uptime

Today

Broadcast (HLS/RTMP) Operational

90 days ago

100.0 % uptime

Today

Monitoring Callbacks Operational

90 days ago

100.0 % uptime

Today

SIP Interconnect Operational

90 days ago

100.0 % uptime

Today

Advanced Firewall Control (TURN) (Standard) Operational

90 days ago

100.0 % uptime

Today

Advanced Firewall Control (TURN) (Enterprise) Operational

90 days ago

100.0 % uptime

Today

China Relay Operational

90 days ago

100.0 % uptime

Today

Media Connection (Standard) Operational

90 days ago

100.0 % uptime

Today

Media Connection (Enterprise) Operational

90 days ago

100.0 % uptime

Today

Video Archive Inspector Operational

90 days ago

100.0 % uptime

Today

Insights & Advanced Insights Operational

90 days ago

100.0 % uptime

Today

Inspector Operational

90 days ago

100.0 % uptime

Today

Opentok Playground Operational

90 days ago

100.0 % uptime

Today

Pre-Call Test Operational

90 days ago

100.0 % uptime

Today

Account Portal Operational

90 days ago

100.0 % uptime

Today

Experience Composer Operational

90 days ago

100.0 % uptime

Today

RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational

90 days ago

100.0 % uptime

Today

Vonage Video Express Operational

90 days ago

100.0 % uptime

Today

Email Notifications Operational

90 days ago

100.0 % uptime

Today

Video SDK CDN Operational

90 days ago

100.0 % uptime

Today

Captions Operational

90 days ago

100.0 % uptime

Today

Signalling Operational

90 days ago

100.0 % uptime

Today

Voice Operational

90 days ago

99.99 % uptime

Today

Programmable SIP Operational

90 days ago

100.0 % uptime

Today

Voice API Operational

90 days ago

99.98 % uptime

Today

TTS Operational

90 days ago

100.0 % uptime

Today

SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Voice SDK Operational

90 days ago

100.0 % uptime

Today

Phone Numbers Operational

90 days ago

100.0 % uptime

Today

Websockets Operational

90 days ago

100.0 % uptime

Today

SIP Endpoints Operational

90 days ago

100.0 % uptime

Today

Advanced Machine Detection Operational

90 days ago

100.0 % uptime

Today

Voice Inspector Operational

90 days ago

100.0 % uptime

Today

Meetings Operational

90 days ago

100.0 % uptime

Today

Meetings Connection Operational

90 days ago

100.0 % uptime

Today

Recordings Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Dial In Operational

90 days ago

100.0 % uptime

Today

Auth & Identity Operational

90 days ago

100.0 % uptime

Today

Number Insight Operational

90 days ago

100.0 % uptime

Today

Number Insight V2 Operational

90 days ago

100.0 % uptime

Today

Verify Operational

90 days ago

100.0 % uptime

Today

Verify V2 Operational

90 days ago

100.0 % uptime

Today

Experiences Operational

90 days ago

100.0 % uptime

Today

Jumper.ai Operational

90 days ago

100.0 % uptime

Today

NLU API Operational

90 days ago

100.0 % uptime

Today

Automatic Speech To Text Operational

90 days ago

100.0 % uptime

Today

AI Studio Operational

90 days ago

100.0 % uptime

Today

AI Studio Authentication Operational

90 days ago

100.0 % uptime

Today

AI Studio Builder UX/UI Operational

90 days ago

100.0 % uptime

Today

Campaign Creation Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

100.0 % uptime

Today

Reports EU Operational

90 days ago

100.0 % uptime

Today

Reports US Operational

90 days ago

100.0 % uptime

Today

Studio Messaging Sessions Operational

90 days ago

100.0 % uptime

Today

Studio Telephony Sessions Operational

90 days ago

100.0 % uptime

Today

Network APIs Operational

90 days ago

100.0 % uptime

Today

Network Registry Operational

90 days ago

100.0 % uptime

Today

Conversations for Salesforce Operational

90 days ago

100.0 % uptime

Today

Conversations for Salesforce Operational

90 days ago

100.0 % uptime

Today

Vonage Cloud Runtime Operational

90 days ago

100.0 % uptime

Today

Deployment API Operational

90 days ago

100.0 % uptime

Today

Marketplace API Operational

90 days ago

100.0 % uptime

Today

Queue services Operational

90 days ago

100.0 % uptime

Today

Debug Operational

90 days ago

100.0 % uptime

Today

Workspaces Operational

90 days ago

100.0 % uptime

Today

Persistence API Operational

90 days ago

100.0 % uptime

Today

Scheduler Operational

90 days ago

100.0 % uptime

Today

Vonage Dashboard Operational

90 days ago

100.0 % uptime

Today

Account Access & Notifications Operational

90 days ago

100.0 % uptime

Today

Account Configuration & Feature Access Operational

90 days ago

100.0 % uptime

Today

Creating An Account Operational

90 days ago

100.0 % uptime

Today

Customer Portal Operational

90 days ago

100.0 % uptime

Today

Payments & Billing Operational

90 days ago

100.0 % uptime

Today

Reporting & Data Operational

90 days ago

100.0 % uptime

Today

Other Operational

90 days ago

100.0 % uptime

Today

Vonage Platform Management Operational

90 days ago

100.0 % uptime

Today

Account APIs Operational

90 days ago

100.0 % uptime

Today

Alerts API Operational

90 days ago

100.0 % uptime

Today

Applications Operational

90 days ago

100.0 % uptime

Today

Audit API Operational

90 days ago

100.0 % uptime

Today

Command Line Interface (CLI) Operational

90 days ago

100.0 % uptime

Today

Numbers API Operational

90 days ago

100.0 % uptime

Today

Number Pools API Operational

90 days ago

100.0 % uptime

Today

Pricing API Operational

90 days ago

100.0 % uptime

Today

Redact API Operational

90 days ago

100.0 % uptime

Today

Reports API Operational

90 days ago

100.0 % uptime

Today

SubAccount API Operational

90 days ago

100.0 % uptime

Today

Global Connectivity Degraded Performance

90 days ago

99.99 % uptime

Today

SMS North America Degraded Performance

90 days ago

100.0 % uptime

Today

MMS North America Operational

90 days ago

100.0 % uptime

Today

Voice North America Operational

90 days ago

100.0 % uptime

Today

SMS Europe Operational

90 days ago

100.0 % uptime

Today

Voice Europe Operational

90 days ago

100.0 % uptime

Today

SMS APAC Operational

90 days ago

100.0 % uptime

Today

Voice APAC Operational

90 days ago

100.0 % uptime

Today

SMS Latin America Operational

90 days ago

100.0 % uptime

Today

Voice Latin America Operational

90 days ago

100.0 % uptime

Today

SMS Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Voice Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Whatsapp Connectivity Operational

90 days ago

99.99 % uptime

Today

Viber Connectivity Operational

90 days ago

100.0 % uptime

Today

Facebook Messenger Connectivity Operational

90 days ago

100.0 % uptime

Today

RCS Connectivity Operational

90 days ago

100.0 % uptime

Today

Multiple Services Affected Operational

90 days ago

100.0 % uptime

Today

Multiple Services Affected Operational

90 days ago

100.0 % uptime

Today

Vonage API Support Platforms Operational

90 days ago

100.0 % uptime

Today

Email Support Operational

90 days ago

100.0 % uptime

Today

Live Chat Operational

90 days ago

100.0 % uptime

Today

Telephone Support Operational

90 days ago

100.0 % uptime

Today

Help Center/Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Japan SMS - Planned Maintenance affecting Softbank Mobile network Jul 28, 2024 14:00-20:00 UTC

On 28th August 2024 between 14:00 and 20:00 UTC, a planned maintenance will be performed on Softbank Mobile network.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 24, 2024 - 10:55 UTC

Indonesia SMS - Planned maintenance affecting XL network Jul 29, 2024 18:00-20:00 UTC

On 29-July-2024 between 18:00 UTC and 20:00 UTC, the operator XL will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 26, 2024 - 06:37 UTC

UK SMS - Planned Maintenance affecting 3UK Jul 29, 2024 19:00 - Jul 30, 2024 05:00 UTC

Between 29-07-2024 19:00 UTC and 30-07-2024 05:00 UTC, the operator 3UK will be performing maintenance on their SMS-MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 23, 2024 - 13:35 UTC

Russia SMS - Planned maintenance affecting Megafon Jul 29, 2024 20:00 - Jul 30, 2024 00:00 UTC

Between 29-Jul-2024 20:00 to 30-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 24, 2024 - 16:29 UTC

Russia SMS - Planned maintenance affecting Tele2 Jul 29, 2024 20:00 - Jul 30, 2024 00:00 UTC

On 29-07-2024 20:00 UTC and 30-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2024 - 12:37 UTC

Russia SMS - Planned maintenance affecting KTK-Telecom Jul 29, 2024 22:00 - Jul 30, 2024 01:00 UTC

Between 2024-07-29 22:00 to 2023-07-30 01:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards KTK-Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 12, 2024 - 15:06 UTC

Russia SMS - Planned maintenance affecting K-Telecom Jul 29, 2024 22:00 - Jul 30, 2024 01:00 UTC

Between 2024-07-29 22:00 to 2023-07-30 01:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards K-Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 15, 2024 - 05:59 UTC

Scheduled Maintenance for Video Databases System Jul 30, 2024 00:00-02:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 2024 - 09:14 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 2024 - 07:37 UTC

Scheduled - Our systems will be undergoing scheduled database maintenance from 00:00 (UTC) to 02:00 (UTC) on July 30, 2024. Our testing indicates that this maintenance should not impact the customer experience. The Vonage Video API platform is designed for continuous availability, even during software updates. We announce maintenance periods to ensure awareness and support for internal changes. In the unlikely event of an issue, some users may have trouble accessing the Video Account Portal, Tools, and API, but active video media will not be affected. This maintenance is necessary to ensure continued performance and reliability. Please contact support@api.vonage.com if you have any questions.
Jul 17, 2024 - 04:08 UTC

USA SMS - Emergency Maintenance affecting multiple US Regional Carriers Jul 30, 2024 04:00-08:00 UTC

Please be informed that multiple US carriers will be performing an emergency maintenance on their SMS platforms per the below schedule:

Start: 30-July-2024 04:00 UTC
End: 30-July-2024 08:00 UTC

Impacted Carriers: This will be affecting the list of carriers below:
Cellular South, Carolina West Wireless, Golden State, Cellcom, GCI Comms, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI, Flat Wireless, Union Wireless, Copper Valley, Southern LINC Wireless, SRT Wireless, Mid-Rivers Communications, ASTAC Wireless, Pine Belt Cellular, Standing Rock, Cross Wireless, IT&E, James Valley Cellular, Duet IP, UBET, Gold Star Communications, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Manti Tel, Pine Cellular, ACS Wireless, Inc., ClearSky Custer Telephone, Dish Wireless, Bristol Bay Cellular, Windy City Cellular, West Central Cellular, Bluegrass Cellular, Plateau Telecomm, Centennial Cellular Corp.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 23, 2024 - 15:55 UTC

Scheduled Maintenance for Video API Platform (Insights API) Jul 30, 2024 07:00-09:00 UTC

Our systems will be undergoing scheduled database maintenance from 07:00 (UTC) to 09:00 (UTC) on July 30, 2024. Our testing indicates that this maintenance should not impact the customer experience. The Vonage Video API platform is designed for continuous availability, even during software updates. We announce maintenance periods to ensure awareness and support for internal changes. In the unlikely event of an issue, some users may experience problems with Insights API and Usage reports from the Dashboard. This maintenance is necessary to ensure continued performance and reliability. If you have any questions, please contact support@api.vonage.com.
Posted on Jul 18, 2024 - 03:19 UTC

Russia SMS - Planned maintenance affecting Megafon Jul 30, 2024 20:00 - Jul 31, 2024 00:00 UTC

Between 30-Jul-2024 20:00 to 31-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 24, 2024 - 16:30 UTC

USA SMS - Maintenance affecting multiple US Regional Carriers Jul 31, 2024 04:00-08:00 UTC

Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 31-July-2024 04:00 UTC
End: 31-July-2024 08:00 UTC

Impacted Carriers: Cellular South, Carolina West Wireless, Golden State, Cellcom, GCI Comms, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI, Flat Wireless, Union Wireless, Copper Valley, Southern LINC Wireless, SRT Wireless, Mid-Rivers Communications, ASTAC Wireless, Pine Belt Cellular, Standing Rock, Cross Wireless, IT&E, James Valley Cellular, Duet IP, UBET, Gold Star Communications, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Manti Tel, Pine Cellular, ACS Wireless, Inc., ClearSky Custer Telephone, Dish Wireless, Bristol Bay Cellular, Windy City Cellular, West Central Cellular, Bluegrass Cellular, Plateau Telecomm, Centennial Cellular Corp.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 23, 2024 - 16:36 UTC

Belgium Voice - Planned maintenance affecting a subset of Belgium LVNs Jul 31, 2024 11:00-13:00 UTC

On 31-July-2024 between 11:00 UTC and 13:00 UTC, our voice supplier will be performing maintenance on their platform.

During this maintenance period, there may be disruptions and delays towards a subset of Belgium LVN voice traffic.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 25, 2024 - 15:45 UTC

UK SMS - Planned Maintenance affecting 3UK Jul 31, 2024 19:00 - Aug 1, 2024 05:00 UTC

Between 31-07-2024 19:00 UTC and 01-08-2024 05:00 UTC, the operator 3UK will be performing maintenance on their SMS-MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 24, 2024 - 12:50 UTC

Russia SMS - Planned maintenance affecting Tele2 & Megafon Jul 31, 2024 20:00 - Aug 1, 2024 00:00 UTC

On 31-07-2024 20:00 UTC and 01-08-2024 00:00 UTC, the operator Tele2 and Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2024 - 12:38 UTC

Russia SMS - Planned maintenance affecting Megafon Jul 31, 2024 20:00 - Aug 1, 2024 00:00 UTC

Between 31-Jul-2024 20:00 to 1-Aug-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 26, 2024 - 06:39 UTC

USA SMS - Planned maintenance affecting Verizon Wireless Aug 1, 2024 09:00-11:00 UTC

Between 09:00 UTC and 11:00 UTC on 01 Aug 2024, Verizon Wireless will be performing maintenance on their platform affecting SMS towards their network.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 23, 2024 - 18:04 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Aug 1, 2024 09:00-11:00 UTC

Between 09:00 and 11:00 (UTC) on the 1 Aug 2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 23, 2024 - 07:58 UTC

USA SMS - Planned Maintenance affecting 10DLC SMS messages Aug 1, 2024 09:00-11:00 UTC

On 1st August 2024 between 09:00 and 11:00 (UTC), there will be a maintenance affecting USA 10DLC SMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US 10DLC SMS.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 19, 2024 - 11:07 UTC

Nigeria SMS - Planned maintenance affecting Airtel Aug 1, 2024 18:30 - Aug 2, 2024 01:00 UTC

Between 2024-08-01 18:30 and 2024-08-02 01:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Airtel in Nigeria.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 26, 2024 - 18:28 UTC

Japan SMS - Planned maintenance affecting NTT docomo Aug 5, 2024 14:00-15:00 UTC

On 05 Aug 2024 between 14:00 UTC and 15:00 UTC, the operator NTT docomo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 25, 2024 - 01:01 UTC

USA SMS - Planned Maintenance affecting 10DLC SMS messages Aug 6, 2024 09:00-11:00 UTC

On 6th August 2024 between 09:00 and 11:00 (UTC), there will be a maintenance affecting USA 10DLC SMS.

During the maintenance window, you may experience MT, DLR and MO delays or failures for US 10DLC SMS.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 19, 2024 - 11:03 UTC

Japan SMS - Planned maintenance affecting NTT docomo Aug 6, 2024 14:00-15:00 UTC

On 06 Aug 2024 between 14:00 UTC and 15:00 UTC, the operator NTT docomo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 25, 2024 - 01:03 UTC

Japan SMS - Planned maintenance affecting NTT docomo Aug 7, 2024 12:00-13:00 UTC

On 07 Aug 2024 between 12:00 UTC and 13:00 UTC, the operator NTT docomo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 25, 2024 - 01:05 UTC

Japan SMS - Planned Maintenance affecting Softbank Mobile network Aug 7, 2024 14:00-22:00 UTC

On 7th August 2024 between 14:00 and 20:00 UTC, a planned maintenance will be performed on Softbank Mobile network.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 24, 2024 - 10:51 UTC

Past Incidents

Jul 27, 2024

Unresolved incident: USA SMS - Delivery receipts degradation affecting 10DLC numbers sending to AT&T.

Jul 26, 2024

Japan SMS - Planned Maintenance affecting Softbank Mobile network

Completed - The scheduled maintenance has been completed.
Jul 26, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 14:00 UTC

Scheduled - On 26th August 2024 between 14:00 and 20:00 UTC, a planned maintenance will be performed on Softbank Mobile network.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 10:53 UTC

Qatar SMS - Degradation affecting Ooredoo

Resolved - This incident has been resolved.
Jul 26, 14:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 14:24 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ooredoo, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 26, 00:14 UTC

Kenya Voice - Degradation of outbound and inbound calls towards a subset of Long Virtual Numbers

Resolved - This incident has been resolved.
Jul 26, 14:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 16:05 UTC

Investigating - We are currently observing inbound and outbound call degradation towards a subset of our Kenya Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Jul 20, 07:33 UTC

Mexico SMS - Planned Maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Jul 26, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:00 UTC

Scheduled - On 26-Jul-2024 between 06:00 UTC and 12:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 17:59 UTC

USA SMS - Emergency Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 26, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 UTC

Scheduled - On 26-July-2024 between 02:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 25, 00:29 UTC

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Jul 26, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 UTC

Scheduled - On 25-July-2024 between 18:00 UTC and 00:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 25, 09:19 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jul 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 UTC

Scheduled - Between 25-Jul-2024 20:00 to 26-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 22, 12:32 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jul 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 UTC

Scheduled - On 25-07-2024 20:00 UTC and 26-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 17:09 UTC

Jul 25, 2024

Malaysia SMS - Planned maintenance affecting U-Mobile network

Completed - The scheduled maintenance has been completed.
Jul 25, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:00 UTC

Scheduled - On 25-Jul-2024 between 16:00 UTC and 19:00 UTC, the operator U-Mobile Malaysia will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 25, 04:59 UTC

USA SMS - Emergency Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 25, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:00 UTC

Scheduled - On 25-July-2024 between 05:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 20:57 UTC

USA SMS - Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 04:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 25-July-2024 04:00 UTC
End: 25-July-2024 08:00 UTC

Impacted Carriers: Cellular South, Carolina West Wireless, Golden State, Cellcom, GCI Comms, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI, Flat Wireless, Union Wireless, Copper Valley, Southern LINC Wireless, SRT Wireless, Mid-Rivers Communications, ASTAC Wireless, Pine Belt Cellular, Standing Rock, Cross Wireless, IT&E, James Valley Cellular, Duet IP, UBET, Gold Star Communications, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Manti Tel, Pine Cellular, ACS Wireless, Inc., ClearSky Custer Telephone, Dish Wireless, Bristol Bay Cellular, Windy City Cellular, West Central Cellular, Bluegrass Cellular, Plateau Telecomm, Centennial Cellular Corp.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 20:13 UTC

Bangladesh SMS - Delivery degradation towards GrameenPhone

Resolved - This incident has been resolved.
Jul 25, 04:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 03:09 UTC

Investigating - Please be advised that we are observing message delivery degradation towards GrameenPhone.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 13:33 UTC

Uzbekistan SMS - Delivery Degradation towards UCell Network

Resolved - This incident has been resolved.
Jul 25, 00:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 00:21 UTC

Investigating - We are currently observing SMS delivery degradation towards Uzbekistan - UCell.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 21:41 UTC

Russia SMS - Planned maintenance affecting Megafon and Motiv

Completed - The scheduled maintenance has been completed.
Jul 25, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC

Scheduled - Between 24-Jul-2024 20:00 to 25-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon and Motiv in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 22, 12:19 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC

Scheduled - On 24-07-2024 20:00 UTC and 25-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 12:36 UTC

Jul 24, 2024

Russia SMS - Planned maintenance affecting Motive Network

Completed - The scheduled maintenance has been completed.
Jul 24, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:20 UTC

Scheduled - Between 24-07-2024 at 18:20 24-07-2024 21:00 (UTC), the operator will be performing maintenance on their platform affecting SMS towards Motive network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 23, 14:14 UTC

Voice Platform Service Issue in US-East datacenter

Resolved - Between 2024 Jul 24, 15:20:00 UTC and 15:26:00 UTC, approximately 22% of Voice API calls encountered missing HTTP callbacks. This issue only affected traffic within the US-East region.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 24, 16:59 UTC

Nigeria SMS - Delivery Degradation towards Glo Mobile (Globacom) network

Resolved - This incident has been resolved.
Jul 24, 13:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 12:38 UTC

Investigating - We are currently observing SMS delivery degradation towards Glo Mobile (Globacom) network in Nigeria.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 20, 13:48 UTC

Dominican Republic SMS - Delivery Degradation towards Altice network

Resolved - This incident has been resolved.
Jul 24, 09:57 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 09:37 UTC

Investigating - We have been notified by our supplier about an SMS delivery degradation towards Altice network in Dominican Republic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 01:21 UTC

Colombia SMS - Delivery Degradation towards Claro

Resolved - This incident has been resolved.
Jul 24, 09:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 08:07 UTC

Investigating - We have been notified by our supplier about an SMS delivery degradation towards Claro network in Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 24, 05:09 UTC

Bangladesh SMS - Delivery degradation towards all Bangladesh networks

Resolved - This incident has been resolved.
Jul 24, 09:42 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 08:14 UTC

Identified - Due to civil unrest in the country, local authorities have restricted some mobile services. SMS delivery degradation can be expected to all Bangladesh networks.

We will update again when new information becomes available.
Jul 20, 07:27 UTC

Update - This issue seems to be affecting multiple networks.
Jul 19, 12:37 UTC

Update - We are also observing degradation towards Robi network
Jul 18, 16:54 UTC

Germany SMS - Planned maintenance affecting Telefonica Germany Network

Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:00 UTC

Scheduled - On 23rd Jul 2024 between 23:00 and 24th Jul 2024 03:00(UTC), the supplier will be performing maintenance on their platform affecting SMS towards Telefonica Germany.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 10, 07:34 UTC

Venezuela SMS - Delivery Receipt Degradation towards Digitel Network

Resolved - This incident has been resolved.
Jul 24, 00:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 22:04 UTC

Investigating - We are currently observing SMS delivery receipt degradation towards Digitel Network in Venezuela.

You may observe missing or late delivery receipts for messages to Digitel Network subscribers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 23, 16:56 UTC

Jul 23, 2024

Mexico SMS - Planned Maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Jul 23, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 10:30 UTC

Scheduled - On 23-Jul-2024 between 10:30 UTC and 12:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 23, 01:58 UTC

USA SMS & MMS - Emergency Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 UTC

Scheduled - On 23-July-2024 between 03:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing emergency maintenance on their SMS and MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 21, 22:56 UTC

Pakistan SMS - Delivery receipt degradation affecting Jazz Pakistan Network

Resolved - This incident has been resolved.
Jul 23, 02:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 02:08 UTC

Investigating - We are observing delivery receipt degradation for messages sent towards Jazz Pakistan network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 23, 00:20 UTC

Russia SMS - Planned maintenance affecting KTK-Telecom

Completed - The scheduled maintenance has been completed.
Jul 23, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 UTC

Scheduled - Between 2024-07-22 22:00 to 2023-07-23 01:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards KTK-Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 12, 15:05 UTC

Russia SMS - Planned maintenance affecting K-Telecom

Completed - The scheduled maintenance has been completed.
Jul 23, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 UTC

Scheduled - Between 2024-07-22 22:00 to 2023-07-23 01:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards K-Telecom in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 15, 05:57 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 UTC

Scheduled - On 22-07-2024 20:00 UTC and 23-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 12:35 UTC

Jul 22, 2024

Morocco SMS - Degradation to Maroc Telecom

Resolved - This incident has been resolved.
Jul 22, 23:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 21:12 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards Maroc Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 22, 13:43 UTC

Whatsapp On-Premises upgrade

Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 UTC

Scheduled - Between 22-July-2024 10:00 UTC and 22-July-2024 17:00 UTC we will be performing the upgrade of the WhatsApp On-Premises clients running in our infrastructure.

During this time customers may see increased delivery latency, up to 5 minutes, for messages sent via the WhatsApp channel if sent from On-Premises numbers.

There is no impact expected for WhatsApp Cloud API numbers or any other messaging channel.
Jul 15, 18:06 UTC

USA SMS - Emergency Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 UTC

Scheduled - On 22-July-2024 between 03:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 19, 02:25 UTC

Canada SMS - Planned Maintenance affecting subset of Short Codes sending to Freedom Mobile

Completed - The scheduled maintenance has been completed.
Jul 22, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:30 UTC

Update - The maintenance activity has been postponed to the below mentioned timeframe.

New Start time: 2024-07-22 05:30 UTC
New End time: 2024-07-22 08:30 UTC

During the maintenance window, you may experience failures or delays for outbound SMS and DLRs sending towards some of your subscribed CA Short Codes.

Please contact support@api.vonage.com if you have any questions.
Jul 19, 03:14 UTC

Scheduled - Between 04:00 and 07:00 (UTC) on the 19-July-2024, a planned maintenance affecting subset of CA short codes sending to Freedom Mobile will be performed.

During the maintenance window, you may experience failures or delays for outbound SMS and DLRs sending towards some of your subscribed CA Short Codes.

Please contact support@api.vonage.com if you have any questions.
Jul 10, 18:58 UTC

Jul 21, 2024

Mexico SMS - Planned Maintenance affects Pre-Registered Brands

Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC

Scheduled - On 21 Jul 2024 between 06:00 UTC and 08:00 UTC, our Pre-Reg supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.
Jul 20, 22:04 UTC

Jul 20, 2024

Italy SMS - Delivery degradation towards multiple networks

Resolved - This incident has been resolved.
Jul 20, 19:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 14:53 UTC

Investigating - We are currently observing SMS delivery degradation towards multiple networks in Italy. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 20, 10:38 UTC

Mexico SMS - Emergency Maintenance affects Pre-Registered Brands

Completed - The scheduled maintenance has been completed.
Jul 20, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 UTC

Scheduled - On 20th Jul 2024 between 06:00 UTC and 08:30 UTC, our Pre-Reg supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.
Jul 19, 22:30 UTC

Vietnam SMS - Degradation affecting Pre-Registered International brands on Mobifone network

Resolved - This incident has been resolved.
Jul 20, 00:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 15:10 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 19, 10:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 08:55 UTC

Investigating - We would like to inform you that there is delay with SMS brandname on International Brands for Mobifone network.

Our partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible

Please contact support@api.vonage.com if you have any questions
Jul 19, 07:24 UTC

Jul 19, 2024

Mexico SMS - Planned Maintenance affecting AT&T Mexico

Completed - The scheduled maintenance has been completed.
Jul 19, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 UTC

Scheduled - On 19-Jul-2024 between 06:00 UTC and 12:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 17:59 UTC

USA SMS - Emergency Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 04:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing an emergency maintenance on their SMS platforms per the below schedule:

Start: 19-July-2024 04:00 UTC
End: 19-July-2024 08:00 UTC

Impacted Carriers: Cellular South, Carolina West Wireless, Golden State, Cellcom, GCI Comms, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI, Flat Wireless, Union Wireless, Copper Valley, Southern LINC Wireless, SRT Wireless, Mid-Rivers Communications, ASTAC Wireless, Pine Belt Cellular, Standing Rock, Cross Wireless, IT&E, James Valley Cellular, Duet IP, UBET, Gold Star Communications, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Manti Tel, Pine Cellular, ACS Wireless, Inc., ClearSky Custer Telephone, Dish Wireless, Bristol Bay Cellular, Windy City Cellular, West Central Cellular, Bluegrass Cellular, Plateau Telecomm, Centennial Cellular Corp.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 17:50 UTC

Jul 18, 2024

USA SMS - Delivery receipts degradation affecting 10DLC numbers sending to AT&T

Resolved - This incident has been resolved.
Jul 18, 21:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 20:39 UTC

Data Reporting Issue in Video API Platform

Resolved - The video service issue impacting incomplete records in Video Inspector has been resolved.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 18, 18:59 UTC

Monitoring - On 2024 July 18 17:42:00 UTC we were alerted to an issue for incomplete records in Video Inspector.
The services are currently restored.

We will continue to monitor the service during the next few hours and post updates should anything change.
Jul 18, 18:20 UTC

Service Issue in PSIP(Programmable SIP) Platform

Resolved - The incident has been resolved.

The following services were impacted from [18-07-2024 11:00] UTC until [18-07-2024 11:27] UTC.
Programmable SIP: Some customers may have experienced issues in creating and updating domains in the US regions.

Calls have not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 18, 13:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

The following services were impacted from [18-07-2024 11:00] UTC until [18-07-2024 11:27] UTC.
Programmable SIP: Some customers may have experienced issues creating or updating SIP domains in the US regions.

We will continue to monitor the service during the next few hours and post updates should anything change.
Jul 18, 11:44 UTC

Investigating - Our monitoring system has alerted us to a potential service issue with our Programmable SIP Platform in the US Region.

Customers may experience issues creating or updating SIP domains in the US regions. Calls are unaffected, we are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jul 18, 11:23 UTC

Mexico SMS - Planned maintenance affecting Movistar

Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:00 UTC

Scheduled - On 18-July-2024 between 05:00 UTC and 12:00 UTC, the operator Movistar will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 22:32 UTC

Italy SMS - Delivery degradation towards all Italy networks

Resolved - This incident has been resolved.
Jul 18, 11:15 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 10:57 UTC

Investigating - We are currently observing SMS delivery degradation towards all Italy networks. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 09:45 UTC

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Jul 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 UTC

Scheduled - On 18-July-2024 between 03:00 UTC and 11:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 2, 05:04 UTC

Japan SMS - Degradation towards Softbank network affecting International Non-Registered Brands

Resolved - This incident has been resolved.
Jul 18, 10:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 10:04 UTC

Investigating - We are currently observing delivery degradation towards Softbank network affecting International Non-Registered Brands.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 04:26 UTC

Bangladesh SMS - Delivery degradation towards GrameenPhone

Resolved - This incident has been resolved.
Jul 18, 08:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 08:26 UTC

France SMS - Delivery degradation towards Orange network

Resolved - This incident has been resolved.
Jul 18, 08:31 UTC

Investigating - We are currently observing SMS delivery degradation towards France Orange network.

We are working with our partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 18, 08:19 UTC

USA SMS - Emergency Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:01 UTC

Scheduled - Please be informed that multiple US carriers will be performing an emergency maintenance on their SMS platforms per the below schedule:

Start: 18-July-2024 03:00 UTC
End: 18-July-2024 04:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 17:24 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:01 UTC

Scheduled - Between 17-Jul-2024 22:00 to 18-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 12, 06:52 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 UTC

Scheduled - On 17-07-2024 20:00 UTC and 18-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 12:33 UTC

Jul 17, 2024

USA SMS - Delivery receipts degradation affecting 10DLC numbers sending to T-Mobile

Resolved - This incident has been resolved.
Jul 17, 23:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 23:21 UTC

Investigating - We have been notified by our 10 DLC numbers supplier about SMS delivery receipts degradation impacting messages to T-Mobile numbers.

As a result of this issue, delivery receipts via 10 DLC numbers may be missing or delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 19:45 UTC

Singapore SMS - Planned maintenance affecting M1 network

Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 UTC

Scheduled - On 17-Jul-2024, between 19:00 to 22:00 (UTC), the mobile operator M1 will be performing maintenance on their network infrastructure.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 15, 06:59 UTC

Japan Voice - Planned maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
Jul 17, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:00 UTC

Scheduled - We have been notified by our supplier that on 17-July-2024 between 13:00 and 14:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, you may experience call failure to/from our Japan long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jul 8, 07:44 UTC

Taiwan SMS - Planned Maintenance affecting some Registered brands to Taiwan networks

Completed - The scheduled maintenance has been completed.
Jul 17, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 UTC

Scheduled - On 17th Jul 2024 between 10:00 and 11:00 UTC, one of our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for some of the registered brands to deliver messages to Taiwan networks.

Please contact support@api.vonage.com if you have any questions.
Jul 11, 02:40 UTC

USA SMS - Planned Maintenance affecting AT&T USA

Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 UTC

Scheduled - On 17-July-2024 between 04:00 UTC and 11:00 UTC, the operator AT&T USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 2, 05:03 UTC

Malaysia SMS - Delivery degradation affecting U-mobile

Resolved - This incident has been resolved.
Jul 17, 08:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 08:00 UTC

Investigating - Please be advised that we have been notified of SMS delivery degradation towards Malaysia U-Mobile.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 05:37 UTC

Mexico SMS - Planned Maintenance affects Pre-Registered Brands

Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 UTC

Scheduled - On 17 Jul 2024 between 06:00 UTC and 07:00 UTC, our Pre-Reg supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.
Jul 17, 03:03 UTC

USA SMS - Delivery receipt degradation affecting messages sent using subset of short codes

Resolved - This incident has been resolved.
Jul 17, 02:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 00:27 UTC

Investigating - We are observing SMS delivery receipt degradation for messages sent to US numbers via a subset of Short Codes.

The carrier is aware of this issue and investigating the root cause. You may observe missing or delayed delivery receipts for outbound SMS messages to all US networks. We will issue an update as soon as more information becomes available

Please contact support@api.vonage.com if you have any questions.
Jul 16, 17:17 UTC

Jul 16, 2024

USA MMS - Latency affecting Toll Free numbers towards T-Mobile

Resolved - This incident has been resolved.
Jul 16, 22:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 22:10 UTC

Investigating - We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers

You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 16, 19:01 UTC

Malaysia SMS - Planned maintenance affecting XOX Network

Completed - The scheduled maintenance has been completed.
Jul 16, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:30 UTC

Scheduled - On 16-July-2024 between 16:30 UTC and 19:30 UTC, the operator XOX Mobile Malaysia will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS will not be available to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 16, 12:42 UTC

Nigeria SMS - Delivery Degradation towards MTN network

Resolved - This incident has been resolved.
Jul 16, 19:05 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 13:04 UTC

Investigating - We observed the delivery degradation again.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Jul 15, 05:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 03:12 UTC

Investigating - We have observed an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 14, 20:36 UTC

Service issue in Voice platform

Postmortem - Read details
Jul 19, 12:54 UTC

Resolved - This issue has been identified as a third-party provider issue. Some customers may have experienced outbound call failures using our Voice API and SIP trunking during the impacted period.

The following services were impacted from [16-07-2024 11:15] UTC until [16-07-2024 11:26] UTC.

Voice API
SIP Trunking

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jul 16, 13:55 UTC

Monitoring - Our monitoring has alerted us to a potential service issue with our Voice platform. We have implemented a fix for this issue and we are monitoring the results.

Customers using Voice API and SIP trunk may have observed outbound call failures in all regions.

The following services were impacted from [16-07-2024 11:15] UTC until [16-07-2024 11:26] UTC.

Voice API
SIP trunking

We will continue to monitor the service during the next few hours and post updates should anything change.
Jul 16, 11:55 UTC

USA SMS - Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 16-July-2024 03:00 UTC
End: 16-July-2024 11:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Jul 9, 23:09 UTC

USA SMS - Emergency Maintenance affecting US Cellular

Completed - The scheduled maintenance has been completed.
Jul 16, 08:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 UTC

Scheduled - On 16-July-2024 between 05:30 UTC and 08:30 UTC, the operator US Cellular will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 11, 06:29 UTC

Canada SMS - Planned Maintenance affecting subset of the LVNs

Completed - The scheduled maintenance has been completed.
Jul 16, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 UTC

Scheduled - Between 05:30 and 08:30 (UTC) on the 16-July-2024, a planned maintenance affecting subset of CA long virtual numbers will be performed.

During the maintenance window, you may experience failures or delays for outbound SMS sending towards some of your subscribed CA Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jul 5, 17:34 UTC

Brazil SMS - Degradation affecting CTBC Celular S.A.(Algar Telecom)

Resolved - This incident has been resolved.
Jul 16, 05:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 05:27 UTC

Investigating - Please be informed that we are currently observing SMS delivery degradation towards CTBC Celular S.A.(Algar Telecom).

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 12, 14:36 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
Jul 16, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC

Scheduled - Between 15-Jul-2024 20:00 to 16-Jul-2024 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 10, 14:03 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC

Scheduled - On 15-07-2024 20:00 UTC and 16-07-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 12:34 UTC

Jul 15, 2024

Russia SMS - Planned maintenance affecting MTT

Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:01 UTC

Scheduled - On the 15th July 2024 from 20:00(UTC) to 22:00(UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTT in Russia.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 11, 20:25 UTC

Italy SMS - Delivery Degradation towards FastWeb network

Resolved - This incident has been resolved.
Jul 15, 13:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 12:24 UTC

Investigating - We have observed an SMS delivery degradation towards Italy Fastweb network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 15, 08:01 UTC

USA SMS - Emergency Maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:00 UTC

Scheduled - On 15-July-2024 between 04:00 UTC and 12:00 UTC, the operator T-Mobile USA will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 11, 02:00 UTC

USA SMS - Planned Maintenance affecting a subset of LVNs

Completed - The scheduled maintenance has been completed.
Jul 15, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:30 UTC

Scheduled - Between 05:30 and 08:30 (UTC) on the 15-July-2024, a planned maintenance will be performed affecting a subset of US long virtual numbers.

During the maintenance window, You may experience failures or delays for outbound SMS sending from some of your subscribed US Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jul 5, 17:33 UTC

Video API Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 03:00 UTC

Scheduled - Between 03:00 (UTC) and 06:00 (UTC) on the 15th-July-2024, we will be performing planned maintenance on our platform. During the maintenance window some users may experience issues in accessing the Video Inspector, Archive Inspector and Voice Inspector tools.
Jul 11, 13:15 UTC

Jul 14, 2024

Jul 13, 2024

EU-Proxy Connectivity Issues

Resolved - Between 2024/07/13 00:00 UTC and Jul 13 08h19 UTC, customers would have experienced connectivity problems to our EU-Proxy. As a result, Users making use of the EU-Proxy would not have been able to connect. The issue has been resolved now. Please reach out to support@api.vonage.com if you have any further questions.
Jul 13, 09:16 UTC

Related