Update - As part of the effort to help resolving the issue, MT (outbound) SMS traffic will be routed to an alternative supplier to deliver to subscribers, some customers may experience alpha Sender ID used instead of their numbers, this change is a workaround until the issue with the Number host is resolved. Similarly, MO (inbound) messages will still be impacted by this incident.
We advise our customers to add a number that they can receive the messages on, other than the sender number, in the message content.
May 14, 2025 - 14:19 UTC
We advise our customers to add a number that they can receive the messages on, other than the sender number, in the message content.
May 14, 2025 - 14:19 UTC
Update - Our carrier partner is still working on this issue.
May 10, 2025 - 08:41 UTC
May 10, 2025 - 08:41 UTC
Investigating - We have been notified by our supplier about an Inbound and outbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound and outbound SMS sending towards your subscribed Israel Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
May 05, 2025 - 09:47 UTC
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
May 05, 2025 - 09:47 UTC
SMS & Messages
Operational
SMS
Operational
MMS
Operational
SMPP
Operational
Callbacks
Operational
Shortcodes
Operational
Phone Numbers
Operational
10 DLC Platform
Operational
Messages API
Operational
Dispatch
Operational
In-App Messaging
Operational
Video
Operational
Session Connection
Operational
Archiving (Standard)
Operational
Archiving (Enterprise)
Operational
Broadcast (HLS/RTMP)
Operational
Monitoring Callbacks
Operational
SIP Interconnect
Operational
Advanced Firewall Control (TURN) (Standard)
Operational
Advanced Firewall Control (TURN) (Enterprise)
Operational
China Relay
Operational
Media Connection (Standard)
Operational
Media Connection (Enterprise)
Operational
Archive Inspector
Operational
Insights & Advanced Insights
Operational
Inspector
Operational
Playground
Operational
Pre-Call Test
Operational
Account Portal
Operational
Experience Composer
Operational
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Operational
Email Notifications
Operational
SDK CDN
Operational
Captions
Operational
Signalling
Operational
Payments & Billing
Operational
Developer Center
Operational
Login
Operational
Chat Embeds
Operational
EU Proxy Check
Operational
Voice
Operational
Programmable SIP & SIP Interconnect
Operational
Voice API
Operational
Legacy TTS
Operational
SIP Trunking
Operational
Voice WebRTC
Operational
SIP Endpoints
Operational
Advanced Machine Detection
Operational
Voice Inspector
Operational
Meetings
Operational
Meetings Connection
Operational
Recordings
Operational
Chat
Operational
Dial In
Operational
Auth & Identity
Operational
Number Insight
Operational
Number Insight V2
Operational
Verify
Operational
Verify V2
Operational
Experiences
Operational
Jumper.ai
Operational
NLU API
Operational
Automatic Speech To Text
Operational
AI Studio
Operational
AI Studio Authentication
Operational
AI Studio Builder UX/UI
Operational
Campaign Creation
Operational
Connectors
Operational
Knowledge AI
Operational
Reports EU
Operational
Reports US
Operational
Studio Messaging Sessions
Operational
Studio Telephony Sessions
Operational
Network APIs
Operational
Network Registry
Operational
Number Verification
Operational
SIM Swap
Operational
Identity Insights
Operational
Conversations for Salesforce
Operational
Conversations for Salesforce
Operational
Vonage Cloud Runtime
Operational
Deployment API
Operational
Marketplace API
Operational
Queue services
Operational
Debug
Operational
Workspaces
Operational
Persistence API
Operational
Scheduler
Operational
Vonage Dashboard
Operational
Account Access & Notifications
Operational
Account Configuration & Feature Access
Operational
Creating An Account
Operational
Customer Portal
Operational
Payments & Billing
Operational
Reporting & Data
Operational
Other
Operational
Vonage Platform Management
Operational
Account APIs
Operational
Alerts API
Operational
Applications
Operational
Audit API
Operational
Command Line Interface (CLI)
Operational
Numbers API
Operational
Number Pools API
Operational
Pricing API
Operational
Redact API
Operational
Reports API
Operational
SubAccount API
Operational
Global Connectivity
Under Maintenance
SMS North America
Operational
MMS North America
Under Maintenance
Voice North America
Operational
SMS Europe
Operational
Voice Europe
Operational
SMS APAC
Operational
Voice APAC
Operational
SMS Latin America
Operational
Voice Latin America
Operational
SMS Middle East & Africa
Operational
Voice Middle East & Africa
Operational
Whatsapp Connectivity
Operational
Viber Connectivity
Operational
Facebook Messenger Connectivity
Operational
RCS Connectivity
Operational
Multiple Services Affected
Operational
Multiple Services Affected
Operational
Vonage API Support Platforms
Operational
Email Support
Operational
Live Chat
Operational
Telephone Support
Operational
Help Center/Knowledge Base
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Motiv Network May 19, 2025 01:00-02:00 UTC
On 19-05-2025 01:00 UTC - 02:00 UTC , the operator Motiv will perform maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to this operator's subscribers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 15, 2025 - 10:00 UTC
During this maintenance period, there may be difficulties in delivering messages to this operator's subscribers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 15, 2025 - 10:00 UTC
USA MMS - Planned maintenance affecting 10DLC numbers May 19, 2025 06:00-13:00 UTC
Between 2025-05-19 06:00 UTC and 13:00 UTC, the supplier will be performing maintenance on their platform affecting MMS sent from/to 10DLC numbers in the US.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 12:53 UTC
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 12:53 UTC
Malaysia SMS - Planned maintenance affecting Digi May 19, 2025 16:00-22:00 UTC
Between 2025-05-19 16:00 and 22:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Digi in Malaysia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 11:09 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 11:09 UTC
Russia SMS - Planned maintenance affecting Megafon May 19, 2025 20:00 - May 20, 2025 00:00 UTC
Between 19-May-2025 20:00 (UTC) and 20-May-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 13:30 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 13:30 UTC
Ukraine SMS - Planned maintenance affecting Network Life May 19, 2025 23:00 - May 20, 2025 02:30 UTC
On 19-May-2025 between 23:00 GMT and 20-May-2025 02:30 GMT, the Ukraine operator Life will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 10:24 UTC
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 10:24 UTC
USA MMS - Planned Maintenance affecting Verizon May 20, 2025 04:00 - May 22, 2025 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 16, 2025 - 05:45 UTC
May 16, 2025 - 05:45 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 16, 2025 - 05:44 UTC
May 16, 2025 - 05:44 UTC
Scheduled -
Between 20-May-2025 04:00 (UTC) and 22-May-2025 10:00 (UTC), Verizon network will be performing a planned maintenance on their MMS platform.
During the maintenance window, you may potentially experience MMS latency to subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
May 16, 2025 - 05:41 UTC
During the maintenance window, you may potentially experience MMS latency to subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
May 16, 2025 - 05:41 UTC
USA MMS - Planned maintenance affecting 10DLC numbers May 20, 2025 06:00-13:00 UTC
Between 2025-05-20 06:00 UTC and 13:00 UTC, the supplier will be performing maintenance on their platform affecting MMS sent from/to 10DLC numbers in the US.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 12:48 UTC
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 12:48 UTC
Australia and New Zealand Voice - Maintenance affecting Long Virtual Numbers May 20, 2025 14:00-19:00 UTC
We have been notified by our supplier that on 20 May 2025 between 14:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.
Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on May 01, 2025 - 05:16 UTC
Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on May 01, 2025 - 05:16 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers May 21, 2025 04:30-10:00 UTC
Between 04:30 and 10:00 (UTC) on 21-May-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 2025 - 17:53 UTC
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 2025 - 17:53 UTC
Planned Maintenance on one of the EU Voice Servers May 21, 2025 10:00-11:00 UTC
We will be undergoing a scheduled maintenance on one of the EU RTC Server (EUW-1) handling the Voice traffic. Customer may see some minor impact to ongoing calls during this time.
Posted on May 08, 2025 - 09:21 UTC
Posted on May 08, 2025 - 09:21 UTC
Canada SMS - Maintenance affecting Canada Telus May 21, 2025 14:00-22:00 UTC
Between 21-May-2025 14:00 UTC and 21-May-2025 22:00 UTC, the Canada operator Canada Telus will be performing maintenance on their SMS platform.
During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 20:28 UTC
During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 20:28 UTC
Malaysia SMS - Planned maintenance affecting CelcomDigi network May 21, 2025 16:00-17:00 UTC
On 21-May-2025 between 16:00 and 17:00 UTC, the operator CelcomDigi Malaysia will be performing maintenance on their SMS platform.
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 2025 - 20:15 UTC
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 12, 2025 - 20:15 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers May 22, 2025 03:00-09:00 UTC
Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:
Start: 22-May-2025 03:00 UTC
End: 22-May-2025 09:00 UTC
Impacted Carriers:
ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 17:10 UTC
Start: 22-May-2025 03:00 UTC
End: 22-May-2025 09:00 UTC
Impacted Carriers:
ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)
During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.
Please contact support@api.vonage.com if you have any questions.
Posted on May 14, 2025 - 17:10 UTC
USA SMS - Planned Maintenance affecting AT&T May 22, 2025 05:30-08:00 UTC
Between 22-May-2025 05:30 and 08:00 (UTC), AT&T network will be performing a planned maintenance on their SMS platform.
During the maintenance window, you may potentially experience SMS latency to subscribers of AT&T network.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 10:40 UTC
During the maintenance window, you may potentially experience SMS latency to subscribers of AT&T network.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 10:40 UTC
Australia and New Zealand Voice - Maintenance affecting Long Virtual Numbers May 27, 2025 14:00-19:00 UTC
We have been notified by our supplier that on 27 May 2025 between 14:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.
Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on May 01, 2025 - 05:17 UTC
Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on May 01, 2025 - 05:17 UTC
Planned Maintenance on one of the APAC Voice Servers May 28, 2025 01:00-02:00 UTC
We will be undergoing a scheduled maintenance on one of the APAC RTC Servers (APSE2- AP-4) handling the Voice traffic. Customer may see some minor impact to ongoing calls during this time
Posted on May 08, 2025 - 09:26 UTC
Posted on May 08, 2025 - 09:26 UTC
Russia SMS - Planned maintenance affecting Megafon May 29, 2025 20:00-21:00 UTC
Between 29-May-2025 20:00 (UTC) and 29-May-2025 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 13, 2025 - 07:27 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on May 13, 2025 - 07:27 UTC
USA MMS - Planned maintenance affecting toll free numbers Jun 6, 2025 08:00-10:00 UTC
On 6th June 2025 between 08:00 and 10:00 (UTC), the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 05:24 UTC
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on May 16, 2025 - 05:24 UTC