In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 00:00 UTC
Scheduled - On 19-March-2024 between 00:00 UTC and 19-March-2024 04:00 UTC, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Mar 19, 202400:00-04:00 UTC
Update - Please be informed that we are observing SMS delivery degradation towards Ooredoo and Vodafone, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Feb 23, 2024 - 05:13 UTC
Update - We are continuing to investigate this issue.
Feb 21, 2024 - 04:06 UTC
Investigating - Please be informed that we are still observing SMS delivery degradation towards Ooredoo, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Feb 20, 2024 - 05:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2024 - 02:56 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ooredoo, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Feb 19, 2024 - 23:05 UTC
Investigating - We are currently observing Inbound SMS delivery degradation of messages towards a subset of Denmark Long Virtual Numbers sent by TDC MVNO users. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Nov 10, 2022 - 18:29 UTC
SMS & Messages
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
MMS
Operational
90 days ago
100.0
% uptime
Today
SMPP
Operational
90 days ago
100.0
% uptime
Today
Callbacks
Operational
90 days ago
100.0
% uptime
Today
Shortcodes
Operational
90 days ago
100.0
% uptime
Today
Phone Numbers
Operational
90 days ago
100.0
% uptime
Today
10 DLC Platform
Operational
90 days ago
100.0
% uptime
Today
Messages API
Operational
90 days ago
100.0
% uptime
Today
Dispatch
Operational
90 days ago
100.0
% uptime
Today
In-App Messaging
Operational
90 days ago
100.0
% uptime
Today
Video
Operational
90 days ago
100.0
% uptime
Today
Session Connection
Operational
90 days ago
100.0
% uptime
Today
Archiving (Standard)
Operational
90 days ago
100.0
% uptime
Today
Archiving (Enterprise)
Operational
90 days ago
100.0
% uptime
Today
Broadcast (HLS/RTMP)
Operational
90 days ago
100.0
% uptime
Today
Monitoring Callbacks
Operational
90 days ago
100.0
% uptime
Today
SIP Interconnect
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Standard)
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Enterprise)
Operational
Update -
We will be undergoing scheduled maintenance during this time.
Mar 07, 2024 - 19:34 UTC
Scheduled -
Between 20th March 12:00 UTC and 13:00 UTC we will be performing essential maintenance at our Sydney (AP-4) Data Center for the API platform.
During this time, calls sent to sip-ap.vonage.com will be routed through our Singapore Data Center (AP-3).
There is no impact expected to voice traffic.
The products under maintenance are: • Voice API • SIP Trunking • Programmable SIP and SIP Connect
Mar 07, 2024 - 18:34 UTC
We have been notified that on 20-MAR-2024 between 18:00 UTC and 21:00 UTC, the network Mobileone will be performing maintenance on their platform affecting SMS towards Singapore Mobileone.
During the maintenance window, you may experience SMS delivery delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 18, 2024 - 13:00 UTC
Between 04:00 and 08:00 (UTC) on the 21st-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 02, 2024 - 00:21 UTC
Between 26 March 2024 9:00 UTC and 26 March 2024 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.
Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 15, 2024 - 14:34 UTC
Between 04:00 and 08:00 (UTC) on the 28th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 02, 2024 - 00:21 UTC
Completed -
The scheduled maintenance has been completed.
Mar 18, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 16:00 UTC
Scheduled -
Between 2024-03-18 16:00 and 18:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Digi in Malaysia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
The following services were impacted from [18-03-2024 08:29] UTC until [18-03-2024 09:54] UTC. In-App voice: WebRTC
All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Mar 18, 12:02 UTC
Monitoring -
We have implemented a fix for this issue.
Some customers may have experienced failures on WebRTC calls between 2024-03-18 08:29 UTC and 2024-03-18 09:54 UTC.
The list of services that were impacted have been confirmed as: In-App voice: WebRTC
We will continue to monitor the service during the next few hours and post updates should anything change.
Mar 18, 11:02 UTC
Investigating -
Our monitoring has alerted us to a potential service issue impacting In-App Voice: Web-RTC calls, We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Mar 18, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 UTC
Scheduled -
On 19-March-2024 between 00:00 GMT and 19-March-2024 04:00 GMT, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Resolved -
This incident has been resolved.
Mar 18, 03:41 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 18, 03:00 UTC
Investigating -
We have been informed by our suppliers about delivery degradation affecting AT&T Mexico.
As a result of this issue, inbound/outbounds messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Mar 16, 03:31 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 16, 00:02 UTC
Investigating -
Please be advised that we are observing message delivery degradation towards Mozambique Movitel.
This appears to be an issue on the network operator side. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 15, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled -
Between 14 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 14, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:00 UTC
Scheduled -
On 14 March 2024 between 05:00 UTC and 09:00 UTC, the operator C Spire Wireless (Cellular South) will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 14, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 04:00 UTC
Scheduled -
Between 04:00 and 08:00 (UTC) on the 14th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Resolved -
This incident has been resolved.
Mar 14, 02:36 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 14, 00:47 UTC
Investigating -
We have observed SMS delivery receipt degradation impacting 10DLC traffic towards T-mobile. You may expect missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 13, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 UTC
Scheduled -
We have been notified that on 13-Mar-2024 between 18:00 UTC and 21:00 UTC, the network M1 will be performing maintenance on their platform affecting SMS towards Singapore M1.
During the maintenance window, you may experience SMS delivery delays.
Completed -
The scheduled maintenance has been completed.
Mar 13, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 12:00 UTC
Scheduled -
Between March 13, 2024 12:00PM - March 13, 2024 3:00PM UTC our third party service provider for email notification will be performing a planned maintenance on their platform. During the maintenance window some users may experience a delay in processing time of transactional emails such as notification related to payment information, forgot password, Account creation etc. from the Account Portal.
Mar 13, 03:31 UTC
Completed -
The scheduled maintenance has been completed.
Mar 13, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:00 UTC
Scheduled -
Between 07:00 and 09:00 (UTC) on the 13th March 2024, one of our suppliers will be performing maintenance on their SMS platform, affecting messages sent using a subset of Short Codes to Bell Telecom.
During the maintenance window, you may experience SMS Outbound delays or missing delivery reports for a subset of messages using Short Codes.
Resolved -
This incident has been resolved.
Mar 13, 07:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 13, 05:04 UTC
Investigating -
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. The delivery is unaffected but delivery reports are being delayed. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Mar 13, 03:59 UTC
Resolved -
This incident has been resolved.
Mar 13, 05:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 13, 03:53 UTC
Investigating -
Please be advised that currently we have been notified by our supplier about message delivery degradation towards Yemen Mobile.
You may experience missing or delayed messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 13, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:01 UTC
Scheduled -
Between 2024-03-12 21:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 13, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 18:30 UTC
Scheduled -
Between 2024-03-12 17:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
The issue causing some inbound Programmable SIP calls to fail has been resolved.
The following services were impacted from [12-03-2024 14:33] UTC until [12-03-2024 16:36] UTC. Programmable SIP: Some customers may have experienced inbound call rejections for the calls processed in US regions.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Mar 12, 17:45 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
The following services were impacted from [12-03-2024 14:33] UTC until [12-03-2024 16:36] UTC. Programmable SIP: Some customers may have experienced inbound call rejections for the calls processed in US regions.
We will continue to monitor the service during the next few hours and post updates should anything change.
Mar 12, 17:14 UTC
Investigating -
Our monitoring has alerted us to a potential service issue with our inbound Programmable SIP Calls. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Resolved -
This incident has been resolved.
Mar 12, 15:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 12, 15:12 UTC
Investigating -
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 12, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 UTC
Scheduled -
On 12 March 2024 between 10:00 UTC and 12:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.
Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 12, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 UTC
Scheduled -
Between 05:00 and 09:00 (UTC) on the 12th of March 2024, one of our suppliers will be performing maintenance on their SMS platform.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Completed -
The scheduled maintenance has been completed.
Mar 12, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 UTC
Scheduled -
Between 2024-03-11 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 11, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 18:00 UTC
Scheduled -
We have been notified that on 11-Mar-2024 between 18:00 UTC and 21:00 UTC, the network M1 will be performing maintenance on their platform affecting SMS towards Singapore M1.
During the maintenance window, you may experience SMS delivery delays.
Resolved -
This incident has been resolved.
Mar 9, 08:48 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 9, 07:56 UTC
Investigating -
Please be advised that we are observing delivery degradation and delays for inbound / outbound messages and delivery receipts on the Vodafone network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 8, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 05:00 UTC
Scheduled -
On 8th March 2024 between 05:00 UTC and 10:00 UTC, the operator Tigo (Comcel Guatemala) will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 8, 04:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 UTC
Scheduled -
We have been notified by our partners that between 2024-03-07 22:00 and 2024-03-08, 04:00:00 UTC, a planned maintenance will be performed affecting Philippines Globe Telecom network. During the maintenance window, you may experience delivery degradation towards the Globe subscribers.
Resolved -
This incident has been resolved.
Mar 8, 02:01 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 8, 01:45 UTC
Investigating -
We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Germany Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Germany Long Virtual numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Mar 8, 00:47 UTC
Completed -
The scheduled maintenance has been completed.
Mar 7, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:00 UTC
Scheduled -
Between 04:00 and 08:00 (UTC) on the 7th-March-2024, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 7, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:00 UTC
Scheduled -
Between 6 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 7, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:00 UTC
Scheduled -
Between 6 March 2024 21:00 and 6 March 2024 24:00 (UTC), the network operator will be performing maintenance on their platform affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 7, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:01 UTC
Scheduled -
Between 2024-03-06 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
On March 6, between 14:51 UTC to 15:35 UTC, in the CANADA-CENTRAL-1 and EU-WEST-1 regions, some customers may have incurred into a slight degradation of our SIP INTERCONNECT Dial API with some calls being rejected. The issue has been addressed and resolved. Please reach out to support@api.vonage.com if you have any further questions.
Mar 6, 18:29 UTC
Resolved -
This incident has been resolved.
Mar 6, 14:54 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 6, 14:53 UTC
Investigating -
We are currently observing SMS delivery degradation towards UK Lycamobile network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Mar 5, 20:19 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 5, 18:04 UTC
Identified -
We are continuing to monitor this issue and await updates from Meta.
Starting 2024-03-05 at 15:25 UTC, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.
Also, customers may experience issues with Facebook Messenger.
We will update this incident once we have more information.
Mar 5, 17:14 UTC
Investigating -
Our monitoring has alerted us to a downstream service issue on Meta’s platform that may impact WhatsApp and Facebook Messenger. As a result, customers may experience outbound and inbound message delivery issues, delays in sending outbound messages and receiving delivery callbacks, and Inbound callbacks via both WhatsApp cloud API and On-premise API.
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Mar 5, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:00 UTC
Scheduled -
Between 05:00 and 09:00 (UTC) on the 5th of March 2024, one of our suppliers will be performing maintenance on their SMS platform.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Resolved -
This incident has been resolved.
Mar 5, 00:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 4, 19:34 UTC
Investigating -
We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed Israel Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 5, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 UTC
Scheduled -
Between 4 March 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.