USA MMS - Planned Maintenance affecting T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2025 - 00:15 UTC
Scheduled - Between 14:00 (UTC) on 1-July-2025 and 12:00 (UTC) on 2-July-2025, T-Mobile will be performing a maintenance affecting MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jul 2, 2025 00:15-12:00 UTC
Uptime over the past 90 days. View historical uptime.
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Number Deactivation Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Developer Center Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Chat Embeds Operational
90 days ago
100.0 % uptime
Today
EU Proxy Check Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Programmable SIP & SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
Legacy TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice WebRTC Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Silent Authentication Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Number Verification Operational
90 days ago
100.0 % uptime
Today
SIM Swap Operational
90 days ago
100.0 % uptime
Today
Identity Insights Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Under Maintenance
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Under Maintenance
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UAE (United Arab Emirates) SMS - Planned Maintenance affecting multiple networks Jul 2, 2025 04:00-10:00 UTC

Between 04:00 and 10:00 (UTC) on the 2nd July 2025, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, there could be intermittent delays delivering SMS to handsets.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 2025 - 21:06 UTC

Mexico SMS - Planned Maintenance affecting Pre-Registered Brands Jul 2, 2025 06:00-07:00 UTC

On 02nd July 2025 between 06:00 UTC and 07:00 UTC, our Pre-Registered brand supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 27, 2025 - 23:28 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Jul 2, 2025 06:00-10:00 UTC

Between 06:00 and 10:00 (UTC) on 2-July-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 26, 2025 - 22:33 UTC

USA MMS - Planned Maintenance affecting T-Mobile Jul 3, 2025 02:00-12:00 UTC

Between 02:00 (UTC) on 3-July-2025 and 12:00 (UTC) on 3-July-2025, T-Mobile will be performing a maintenance affecting MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 02, 2025 - 02:26 UTC

USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers Jul 3, 2025 03:00-08:00 UTC

Between 2025-07-03 03:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 22:24 UTC

UAE (United Arab Emirates) SMS - Planned Maintenance affecting multiple networks Jul 3, 2025 04:00-10:00 UTC

Between 04:00 and 10:00 (UTC) on the 3rd July 2025, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, there could be intermittent delays delivering SMS to handsets.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 2025 - 21:09 UTC

Russia SMS - Planned maintenance affecting MTS Jul 3, 2025 04:30-06:30 UTC

Between 03-July-2025 04:30 (UTC) and 03-July-2025 06:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 2025 - 09:47 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Jul 3, 2025 06:00-10:00 UTC

Between 06:00 and 10:00 (UTC) on 3-July-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 26, 2025 - 22:35 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers Jul 3, 2025 14:00-19:00 UTC

We have been notified by our supplier that on 03-July-2025 between 14:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 2025 - 12:58 UTC

UAE (United Arab Emirates) SMS - Planned Maintenance affecting multiple networks Jul 4, 2025 04:00-10:00 UTC

Between 04:00 and 10:00 (UTC) on the 4th July 2025, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, there could be intermittent delays delivering SMS to handsets.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 30, 2025 - 21:11 UTC

Russia SMS - Planned maintenance affecting Megafon Jul 7, 2025 19:00 - Jul 8, 2025 05:00 UTC

Between 07-July-2025 19:00 (UTC) and 08-July-2025 05:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 24, 2025 - 14:38 UTC

Video API Maintenance Jul 8, 2025 00:00-02:00 UTC

We will be conducting planned maintenance on our Database between 00:00 (UTC) and 02:00 (UTC) on the 8th of July, 2025. Our preparation testing indicates that there should be no impact on the customer experience during the maintenance window. However, in the event of an unexpected situation, some users may experience issues with accessing the Video Account Portal, Tools, and API.
Posted on Jun 30, 2025 - 21:23 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers Jul 8, 2025 12:00-14:00 UTC

We have been notified by our supplier that on 08-July-2025 between 12:00 UTC and 14:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 13:05 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jul 10, 2025 03:00-07:00 UTC

Between 2025-07-10 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 22:29 UTC

USA & Canada MMS - Planned maintenance affecting toll free numbers Jul 14, 2025 05:00-13:00 UTC

Between 05:00 and 13:00 (UTC) on the 14-Jul-2025, the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA and Canada.

During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 26, 2025 - 07:43 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jul 17, 2025 03:00-07:00 UTC

Between 2025-07-17 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 22:30 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jul 24, 2025 03:00-07:00 UTC

Between 2025-07-24 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 22:31 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jul 31, 2025 03:00-07:00 UTC

Between 2025-07-31 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Jul 01, 2025 - 22:32 UTC
Jul 2, 2025
Kazakhstan SMS - planned maintenance impacting Altel/Tele2 network
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 UTC
Scheduled - To ensure the highest standards and availability of their services, Tele2 is scheduling an emergency maintenance on their SMS termination platform on the 1 July 2025 between 21:00 UTC to 2 July 2025 02:00 UTC, towards Altel/Tele2 network in Kazakhstan.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Kazakhstan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Jul 1, 12:58 UTC
Jul 1, 2025
Video Media Connection issue in Eurpoe West region
Resolved - Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in the Europe West region server from 2025-07-01T 21:45 UTC until 2025-07-01T22:56 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 1, 23:48 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 1, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 UTC
Scheduled - On 01-July-2025, between 20:00 (UTC) and 22:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 17:37 UTC
Malaysia SMS - Planned maintenance affecting YES Malaysia
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - On 1-Jul-2025 between 18:00 UTC and 22:00 UTC, the operator partner YES Malaysia will be performing maintenance on their SMS platform.

During this maintenance period, SMS will be affected with intermittent delivery for this Network in Malaysia.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 02:14 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jul 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 14:00 UTC
Scheduled - We have been notified by our supplier that on 01-July-2025 between 14:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 12:56 UTC
Service Issue in Voice API platform
Resolved - We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from [2025-06-24 15:15] UTC until [2025-07-01 13:19] UTC:

In-App Voice: Outbound calls to In-App voice users


Please let support@api.vonage.com know if you continue to experience problems with this.
Jul 1, 16:23 UTC
Monitoring - We identified an issue causing call timeouts when connecting to In-App voice users. The issue has now been resolved.

Calls to In-App voice users have been fully restored, and services are operating normally.

The list of impacted services has been confirmed as follows:

In-App Voice
Voice API

We will continue to monitor services during the next few hours and post updates should anything change.
Jul 1, 14:40 UTC
USA SMS - Planned maintenance affecting Clearsky
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 UTC
Scheduled - On July 1st, 2025 between 09:00 UTC and 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 22:09 UTC
USA SMS - Planned maintenance affecting Clearsky
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 UTC
Scheduled - On 1 July 2025 between 09:00 UTC and 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 23, 04:33 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jul 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 UTC
Scheduled - Between 06:00 and 10:00 (UTC) on 1-July-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jun 26, 22:30 UTC
USA SMS - Planned Maintenance affecting a subset of Shortcodes
Completed - The scheduled maintenance has been completed.
Jul 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:00 UTC
Scheduled - On 01-Jul-2025 between 04:00 and 08:00 UTC, a planned maintenance will be performed that could affect a subset of USA shortcodes.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed USA shortcodes.

Please contact support@api.vonage.com if you have any questions.
Jun 28, 05:48 UTC
Iraq SMS - Delivery degradation towards Zain network
Resolved - This incident has been resolved.
Jul 1, 06:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 06:12 UTC
Investigating - We are currently observing SMS delivery degradation towards Iraq Zain network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jul 1, 04:18 UTC
Pakistan SMS - Planned maintenance affecting Pakistan Telenor
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 UTC
Scheduled - On 30-Jun-2025 between 22:00 UTC and 01:00 UTC, the operator Pakistan Telenor will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 26, 08:56 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 UTC
Scheduled - Between 30-Jun-2025 21:00 (UTC) and 1-Jul-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 10:37 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 UTC
Scheduled - Between 30-June-2025 20:00 (UTC) and 01-July-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 14:40 UTC
Jun 30, 2025
India SMS - Delivery Degradation towards multiple Vodafone Networks
Resolved - This incident has been resolved.
Jun 30, 15:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 15:03 UTC
Investigating - We are currently observing SMS degradation towards India multiple Vodafone Networks

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 09:33 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 30, 15:21 UTC
Scheduled - Between 02-July-2025 20:00 (UTC) and 03-July-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 15:05 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 UTC
Scheduled - We have been notified by our supplier that on 30-June-2025 between 10:00 UTC and 13:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 12:52 UTC
Ecuador SMS - Degradation affecting Claro
Resolved - This incident has been resolved.
Jun 30, 12:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:07 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ecuador Claro network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 30, 08:27 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 30, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - Between 05:00 and 10:00 (UTC) on 30-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 21:41 UTC
Jun 29, 2025
Video Media Connection issue in US-EAST-1 region server
Resolved - Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in the US-EAST-1 region server from 2025-06-28T23:16 UTC until 2025-06-28T23:25 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 29, 01:31 UTC
Jun 28, 2025
Mexico SMS - Degradation to Telefonica network affecting pre-registered Domestic brands
Resolved - This incident has been resolved.
Jun 28, 20:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 16:44 UTC
Investigating - We are currently observing degradation of outbound SMS from pre-registered Domestic brands to Telefonica network in Mexico. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 28, 06:03 UTC
Egypt SMS - Planned maintenance affecting Etisalat Egypt network
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:00 UTC
Scheduled - Between 27 Jun 2025 23:00 UTC and 28 Jun 2025 03:00 UTC, the operator Etisalat Egypt network will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 16:16 UTC
Nigeria SMS - Delivery Degradation towards Glo Mobile (Globacom) network
Resolved - This incident has been resolved.
Jun 28, 00:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 23:52 UTC
Investigating - We are currently observing SMS delivery degradation towards Glo Mobile (Globacom) network in Nigeria.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 27, 19:20 UTC
Jun 27, 2025
Service Issue in Voice TTS Platform
Resolved - We can confirm this problem has been resolved, and all services have been restored.

The following services were impacted from [2025-06-01 12:00] UTC until [2025-06-27 08:30] UTC:

Voice API -Custom TTS pricing not being picked up

Only TTS was impacted, and other Voice API products were not impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 27, 15:17 UTC
Update - The fix is still being implemented.
Jun 26, 19:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 26, 17:24 UTC
Update - We are continuing to investigate this issue.
Jun 26, 16:15 UTC
Investigating - Our monitoring system has alerted us to a potential service issue related to the standard TTS pricing.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products:

Voice API: TTS

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 26, 15:46 UTC
USA SMS & MMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 03:00 UTC
Scheduled - On June 27, 2025, between 03:00 (UTC) and 11:00 (UTC), T-Mobile will be performing a maintenance affecting SMS and MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 23:10 UTC
Video Service Outage in US region
Resolved - Video Media server was in an unstable state in US-WEST-2 region from June 27th 02:28:00 UTC to June 27th 02:29:00 UTC. Some customers may have experienced failures in media connection during this period if they run across this server. The faulty instance was detected and removed from rotation.
Jun 27, 04:09 UTC
Jun 26, 2025
Libya SMS - Delivery Degradation towards Madar network
Resolved - This incident has been resolved.
Jun 26, 23:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 22:01 UTC
Investigating - We are currently observing SMS degradation towards Madar network in Libya.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 26, 03:18 UTC
Nigeria SMS - Delivery Degradation towards MTN network
Resolved - This incident has been resolved.
Jun 26, 23:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 22:03 UTC
Investigating - We are seeing an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 26, 12:41 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 12:00 UTC
Scheduled - We have been notified by our supplier that on 26-Jun-2025 between 12:00 and 16:00 UTC, the supplier will be performing maintenance on their platform.

Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Jun 16, 02:08 UTC
USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 03:00 UTC
Scheduled - Between 2025-06-26 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 30, 23:43 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 03:01 UTC
Scheduled - Please be informed that a subset of small networks in the US will be performing maintenance on their SMS platforms per the below schedule:

Start: 2025-06-26 03:00 UTC
End: 2025-06-26 06:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays towards small carriers.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 17:44 UTC
China Voice - Degradation affecting China Long Virtual Numbers
Resolved - This incident has been resolved.
Jun 26, 05:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 04:16 UTC
Investigating - We have observed voice call degradation affecting Outbound calls from China Long Virtual Numbers.

We are working with our carrier partner to resolve the issue and will update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 25, 06:15 UTC
Russia SMS - Planned maintenance affecting Gazprom-Mobile
Completed - The scheduled maintenance has been completed.
Jun 26, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:02 UTC
Scheduled - Between 25-Jun-2025 20:00 and 26-Jun-2025 00:00 (UTC), the operator Gazprom-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 25, 17:19 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 26, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 UTC
Scheduled - Between 25-Jun-2025 20:00 (UTC) and 26-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 11:06 UTC
Russia SMS - Planned maintenance affecting t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 UTC
Scheduled - Between 25-Jun-2025 20:00 and 26-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 08:03 UTC
Jun 25, 2025
Video - Session Connection degradation in eu-central-1 region
Resolved - We experienced a brief connectivity issue for certain clients from eu-central-1 region, between June 25, 2025 15:01 UTC to June 25, 2025 16:23 UTC, which may have caused session connection failures.

The connectivity has been restored now.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 25, 17:01 UTC
Netherlands SMS - Delivery Degradation towards T-Mobile Netherlands
Resolved - This incident has been resolved.
Jun 25, 14:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 14:02 UTC
Investigating - Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 25, 11:42 UTC
Video Insights API maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 UTC
Scheduled - Between June 25, 2025 09:00AM to 13:00 UTC the Video Insights API Explorer (https://tools.vonage.com/video/insights-api) and Video Analytics at Unified API Dashboard services will be affected by planned maintenance.

We will be performing updates to our authentication systems as part of ongoing security and infrastructure improvements.

During the maintenance window access to Video Insights API Explorer and Video Analytics per a specific applicationId may be temporarily unavailable or experience degraded performance.

If you have any questions or concerns, please contact our support team at support@api.vonage.com
Jun 17, 07:24 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 25, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Scheduled - Between 24-Jun-2025 20:00 (UTC) and 25-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 11:05 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 UTC
Scheduled - Between 24-Jun-2025 21:00 (UTC) and 25-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 23, 10:06 UTC
Jun 24, 2025
Libya SMS - Delivery Degradation towards Madar
Resolved - This incident has been resolved.
Jun 24, 23:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 23:16 UTC
Investigating - We are currently observing SMS degradation towards Libya Madar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 19:36 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - Please be informed that a subset of small networks in the US will be performing maintenance on their SMS platforms per the below schedule:

Start: 2025-06-24 02:00 UTC
End: 2025-06-24 04:00 UTC

During the maintenance window there may be times of messaging being periodically unavailable or facing delays towards small carriers.

Please contact support@api.vonage.com if you have any questions.
Jun 24, 00:30 UTC
Belarus SMS - Planned Maintenance affecting Life Belarus
Completed - The scheduled maintenance has been completed.
Jun 24, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 UTC
Scheduled - Between 23-June-2025 22:00 UTC and 24-June-2025 02:00 UTC, the operator Life Belarus will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 23, 13:31 UTC
Russia SMS - Planned maintenance affecting t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 UTC
Scheduled - Between 23-Jun-2025 20:00 and 24-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 08:03 UTC
Jun 23, 2025
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 UTC
Scheduled - Between 05:00 and 10:00 (UTC) on 23-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 22:03 UTC
USA SMS & MMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 21:47 UTC
Scheduled - On June 23, 2025, between 04:00 (UTC) and 10:00 (UTC), T-Mobile will be performing a maintenance affecting SMS and MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 02:28 UTC
Vietnam SMS - Degradation affecting Pre-Registered Domestic brands on Vietnamobile
Resolved - This incident has been resolved.
Jun 23, 01:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 01:27 UTC
Investigating - We would like to inform you that there is a degradation for Domestic Brands for Vietnamobile in Vietnam.

Our Partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible.

Please contact support@api.vonage.com if you have any questions.
Jun 22, 23:44 UTC
Jun 22, 2025
Mexico SMS - Delivery degradation towards MOVISTAR
Resolved - This incident has been resolved.
Jun 22, 05:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 05:21 UTC
Investigating - Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 21, 23:40 UTC
Jun 21, 2025
Delays in sending emails through Verify V2 API (21st June)
Resolved - Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.

Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.

All services have since been fully restored, and email delivery is functioning normally.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling
for an explanation of our approach to publishing incidents.
Jun 21, 02:00 UTC
Lithuania SMS - Delivery Degradation affecting Tele2
Resolved - This incident has been resolved.
Jun 21, 00:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 00:22 UTC
Investigating - Please be informed that we have been notified of SMS delivery degradation towards Tele2 network in Lithuania.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 20, 19:50 UTC
Jun 20, 2025
USA SMS/MMS - Planned Maintenance affecting Verizon
Completed - The scheduled maintenance has been completed.
Jun 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 16:00 UTC
Scheduled - Between 19-June-2025 16:00 (UTC) and 20-June-2025 10:00 (UTC), Verizon network will be performing a planned maintenance on their SMS/MMS platform.

During the maintenance window, you may potentially experience SMS/MMS latency to subscribers of Verizon network.

Please contact support@api.vonage.com if you have any questions.
Jun 12, 07:50 UTC
Belarus SMS - Planned Maintenance affecting Life
Completed - The scheduled maintenance has been completed.
Jun 20, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:01 UTC
Scheduled - Between 19-June-2025 22:00 UTC and 20-June-2025 02:30 UTC, the operator Life will perform maintenance on its SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 19, 11:09 UTC
Pakistan SMS - Planned maintenance affecting Pakistan Telenor
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 UTC
Scheduled - On 19-Jun-2025 between 22:00 UTC and 02:00 UTC, the operator Pakistan Telenor will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 17, 10:12 UTC
Russia SMS - Planned maintenance affecting Motive Network
Completed - The scheduled maintenance has been completed.
Jun 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 UTC
Scheduled - Between 19 June 2025 at 20:00 and 20 June 2025 at 1:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Motive network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 19, 11:55 UTC
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Postmortem - Read details
Jun 26, 00:51 UTC
Resolved - This incident has been resolved.
Jun 20, 00:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 00:12 UTC
Investigating - We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 19, 22:44 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 UTC
Scheduled - Between 19-Jun-2025 21:00 (UTC) and 20-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 17, 11:04 UTC
Jun 19, 2025
Email Timeout Issue on Verify API V2
Resolved - This incident has been resolved.

The email channel of the Verify API v2 service was impacted from [2025-06-19 12:57] UTC until [2025-06-19 15:10] UTC.

Please contact our support team (support@api.vonage.com) if you continue to experience problems related to this incident.
Jun 19, 17:09 UTC
Monitoring - Our email provider has implemented a fix, and we are monitoring the results.
Jun 19, 15:14 UTC
Investigating - Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.

The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 19, 13:26 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:00 UTC
Scheduled - Between 06:00 and 11:00 (UTC) on 19-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jun 13, 19:46 UTC
USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 UTC
Scheduled - Between 2025-06-19 03:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 30, 23:43 UTC
Planned Maintenance for Cloud Runtime EUW Region
Completed - The scheduled maintenance has been completed.
Jun 19, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:02 UTC
Scheduled - Between 19-06-2025 06:00 UTC and 19-06-2025 07:30 UTC we will be performing maintenance on our Cloud Runtime Services in EUW region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Jun 17, 12:27 UTC
Planned Maintenance for Cloud Runtime US Region
Completed - The scheduled maintenance has been completed.
Jun 19, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:01 UTC
Scheduled - Between 19-06-2025 06:00 UTC and 19-06-2025 07:30 UTC we will be performing maintenance on our Cloud Runtime Services in US region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Jun 17, 12:30 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 07:21 UTC
Scheduled - Please be informed that a subset of small networks in the US will be performing maintenance on their SMS platforms per the below schedule:

Start: 2025-06-19 03:00 UTC
End: 2025-06-19 05:00 UTC

Impacted Carriers: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Long Code, North America, SMS Toll-Free, North America).

During the maintenance window there may be times of messaging being periodically unavailable or facing delays towards small carriers.

Please contact support@api.vonage.com if you have any questions.
Jun 13, 07:20 UTC
Mexico SMS - Delivery Degradation towards Altan Redes Mexico
Resolved - This incident has been resolved.
Jun 19, 03:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 02:22 UTC
Investigating - We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 18, 19:22 UTC
Taiwan SMS - Planned Maintenance affecting some Registered brands to Taiwan networks
Completed - The scheduled maintenance has been completed.
Jun 19, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 16:00 UTC
Scheduled - On 18 June 2025 between 16:00 and 24:00 UTC, one of our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for some of the registered brands to deliver messages to Taiwan networks.

Please contact support@api.vonage.com if you have any questions.
Jun 10, 07:56 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:01 UTC
Scheduled - Between 18-Jun-2025 20:00 (UTC) and 19-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 17, 11:01 UTC
Russia SMS - Planned maintenance affecting t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 UTC
Scheduled - Between 18-Jun-2025 20:00 and 19-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 08:03 UTC
Jun 18, 2025
Nigeria SMS - Delivery degradation towards 9mobile (Etisalat)
Resolved - This incident has been resolved.
Jun 18, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 22:57 UTC
Update - We are continuing to investigate this issue.
Jun 16, 16:03 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat).

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 15, 20:29 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 UTC
Scheduled - Between 06:00 and 11:00 (UTC) on 18-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Jun 13, 19:44 UTC
USA SMS, MMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 18, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 00:19 UTC
Scheduled - On June 18, 2025, between 04:30 (UTC) and 10:30 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS and MMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jun 13, 21:30 UTC
Israel SMS - Delivery degradation towards Cellcom network
Resolved - This incident has been resolved.
Jun 18, 04:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 02:39 UTC
Investigating - Please be advised that we have been notified of a message delivery degradation towards Israel Cellcom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.

Please contact support@api.vonage.com if you have any questions.
Jun 17, 22:00 UTC
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