Mexico SMS - Degradation to Telefonica network affecting pre-registered Domestic brands

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jun 28, 2025 - 20:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 28, 2025 - 16:44 UTC

Investigating

We are currently observing degradation of outbound SMS from pre-registered Domestic brands to Telefonica network in Mexico. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jun 28, 2025 - 06:03 UTC

This incident affected: Global Connectivity (SMS North America).