Video Media Connection issue in Eurpoe West region

Incident Report for Vonage API Status

Resolved

Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in the Europe West region server from 2025-07-01T 21:45 UTC until 2025-07-01T22:56 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Jul 01, 2025 - 23:48 UTC

This incident affected: Video (Session Connection, Media Connection (Enterprise)).