Delays in sending emails through Verify V2 API (21st June)

Incident Report for Vonage API Status

Resolved

Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.

Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.

All services have since been fully restored, and email delivery is functioning normally.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling
for an explanation of our approach to publishing incidents.

Posted Jun 21, 2025 - 02:00 UTC

This incident affected: Auth & Identity (Verify V2).