Mexico SMS - Delivery Degradation towards Altan Redes Mexico

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jun 19, 2025 - 03:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 19, 2025 - 02:22 UTC

Investigating

We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jun 18, 2025 - 19:22 UTC

This incident affected: Global Connectivity (SMS Latin America).