Incident Statement - Canada SMS - Delivery Degradation Affecting a Subset of Long Virtual Numbers
Date/Time Impacted
Start: Jun 19, 2025 21:20
End: Jun 19, 2025 23:00
Services Impacted
SMS for Long Virtual Numbers in Canada.
Summary
On 2025/06/19 at 22:05 UTC, our Routing team was alerted to an issue with LVNs in Canada. Routing quickly worked to determine the severity of the issue by collecting more data and running tests to confirm the scope of the issue.
Root Cause
Our supplier identified an issue on their systems causing messaging to queue resulting in a delivery degradation.
Restoration Actions
The supplier has taken corrective action to address the root cause.
Next Steps
Waiting for Supplier RFO.