Vonage API Status Status

Kazakhstan SMS - planned maintenance impacting Altel/Tele2 network

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 2026 - 22:00 UTC

Scheduled - To ensure the highest standards and availability of their services, Altel/Tele2 is scheduling an emergency maintenance on their SMS termination platform on the 19 May 2026 between 22:00 UTC to 20 May 2026 04:00 UTC, towards Altel/Tele2 network in Kazakhstan.

During this maintenance period, there may be delays in delivering messages to subscribers of Altel/Tele2 networks in Kazakhstan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
May 19, 2026 22:00 - May 20, 2026 04:00 UTC

United Kingdom SMS - Planned maintenance affecting Virgin

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 2026 - 20:30 UTC

Scheduled - Between 19-May-2026 20:30 UTC and 20-May-2026 05:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
May 19, 2026 20:30 - May 20, 2026 05:00 UTC

Uptime over the past 90 days. View historical uptime.

SMS & Messages Operational

90 days ago

99.99 % uptime

Today

SMS Operational

90 days ago

99.98 % uptime

Today

MMS Operational

90 days ago

100.0 % uptime

Today

SMPP Operational

90 days ago

100.0 % uptime

Today

Callbacks Operational

90 days ago

100.0 % uptime

Today

Shortcodes Operational

90 days ago

100.0 % uptime

Today

Phone Numbers Operational

90 days ago

100.0 % uptime

Today

10 DLC Platform Operational

90 days ago

100.0 % uptime

Today

Messages API Operational

90 days ago

99.98 % uptime

Today

Dispatch Operational

90 days ago

100.0 % uptime

Today

In-App Messaging Operational

90 days ago

100.0 % uptime

Today

Number Deactivation Operational

90 days ago

100.0 % uptime

Today

TFN Platform Operational

90 days ago

100.0 % uptime

Today

Video Operational

90 days ago

100.0 % uptime

Today

Session Connection Operational

90 days ago

100.0 % uptime

Today

Archiving (Standard) Operational

90 days ago

100.0 % uptime

Today

Archiving (Enterprise) Operational

90 days ago

100.0 % uptime

Today

Broadcast (HLS/RTMP) Operational

90 days ago

100.0 % uptime

Today

Monitoring Callbacks Operational

90 days ago

100.0 % uptime

Today

SIP Interconnect Operational

90 days ago

100.0 % uptime

Today

Advanced Firewall Control (TURN) (Standard) Operational

90 days ago

100.0 % uptime

Today

Advanced Firewall Control (TURN) (Enterprise) Operational

90 days ago

100.0 % uptime

Today

China Relay Operational

90 days ago

100.0 % uptime

Today

Media Connection (Standard) Operational

90 days ago

100.0 % uptime

Today

Media Connection (Enterprise) Operational

90 days ago

100.0 % uptime

Today

Archive Inspector Operational

90 days ago

100.0 % uptime

Today

Insights & Advanced Insights Operational

90 days ago

100.0 % uptime

Today

Inspector Operational

90 days ago

100.0 % uptime

Today

Playground Operational

90 days ago

100.0 % uptime

Today

Pre-Call Test Operational

90 days ago

100.0 % uptime

Today

Account Portal Operational

90 days ago

100.0 % uptime

Today

Experience Composer Operational

90 days ago

100.0 % uptime

Today

RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational

90 days ago

100.0 % uptime

Today

Email Notifications Operational

90 days ago

100.0 % uptime

Today

SDK CDN Operational

90 days ago

100.0 % uptime

Today

Captions Operational

90 days ago

100.0 % uptime

Today

Signalling Operational

90 days ago

100.0 % uptime

Today

Payments & Billing Operational

90 days ago

100.0 % uptime

Today

Developer Center Operational

90 days ago

100.0 % uptime

Today

90 days ago

100.0 % uptime

Today

Chat Embeds Operational

90 days ago

100.0 % uptime

Today

EU Proxy Check Operational

90 days ago

100.0 % uptime

Today

Voice Operational

90 days ago

99.99 % uptime

Today

Programmable SIP & SIP Interconnect Operational

90 days ago

99.99 % uptime

Today

Voice API Operational

90 days ago

99.99 % uptime

Today

Legacy TTS Operational

90 days ago

100.0 % uptime

Today

SIP Trunking Operational

90 days ago

100.0 % uptime

Today

Voice WebRTC Operational

90 days ago

99.99 % uptime

Today

SIP Endpoints Operational

90 days ago

100.0 % uptime

Today

Advanced Machine Detection Operational

90 days ago

100.0 % uptime

Today

Voice Inspector Operational

90 days ago

100.0 % uptime

Today

Meetings Operational

90 days ago

100.0 % uptime

Today

Meetings Connection Operational

90 days ago

100.0 % uptime

Today

Recordings Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Dial In Operational

90 days ago

100.0 % uptime

Today

Auth & Identity Operational

90 days ago

100.0 % uptime

Today

Number Insight Operational

90 days ago

100.0 % uptime

Today

Verify Operational

90 days ago

100.0 % uptime

Today

Verify V2 Operational

90 days ago

100.0 % uptime

Today

Experiences Operational

90 days ago

100.0 % uptime

Today

Vonage Conversational Connect Operational

90 days ago

100.0 % uptime

Today

NLU API Operational

90 days ago

100.0 % uptime

Today

Automatic Speech To Text Operational

90 days ago

100.0 % uptime

Today

AI Studio Operational

90 days ago

100.0 % uptime

Today

AI Studio Authentication Operational

90 days ago

100.0 % uptime

Today

AI Studio Builder UX/UI Operational

90 days ago

100.0 % uptime

Today

Campaign Creation Operational

90 days ago

100.0 % uptime

Today

Connectors Operational

90 days ago

100.0 % uptime

Today

Knowledge AI Operational

90 days ago

100.0 % uptime

Today

Reports EU Operational

90 days ago

100.0 % uptime

Today

Reports US Operational

90 days ago

100.0 % uptime

Today

Studio Messaging Sessions Operational

90 days ago

100.0 % uptime

Today

Studio Telephony Sessions Operational

90 days ago

100.0 % uptime

Today

Network APIs Operational

90 days ago

100.0 % uptime

Today

Network Registry Operational

90 days ago

100.0 % uptime

Today

Identity Insights Operational

90 days ago

100.0 % uptime

Today

Conversations for Salesforce Operational

90 days ago

100.0 % uptime

Today

Conversations for Salesforce Operational

90 days ago

100.0 % uptime

Today

Vonage Cloud Runtime Operational

90 days ago

100.0 % uptime

Today

Deployment API Operational

90 days ago

100.0 % uptime

Today

Marketplace API Operational

90 days ago

100.0 % uptime

Today

Queue services Operational

90 days ago

100.0 % uptime

Today

Debug Operational

90 days ago

100.0 % uptime

Today

Workspaces Operational

90 days ago

100.0 % uptime

Today

Persistence API Operational

90 days ago

100.0 % uptime

Today

Scheduler Operational

90 days ago

100.0 % uptime

Today

Vonage Dashboard Operational

90 days ago

99.99 % uptime

Today

Account Access & Notifications Operational

90 days ago

100.0 % uptime

Today

Account Configuration & Feature Access Operational

90 days ago

100.0 % uptime

Today

Creating An Account Operational

90 days ago

100.0 % uptime

Today

Customer Portal Operational

90 days ago

99.99 % uptime

Today

Payments & Billing Operational

90 days ago

100.0 % uptime

Today

Reporting & Data Operational

90 days ago

100.0 % uptime

Today

Other Operational

90 days ago

100.0 % uptime

Today

Vonage Platform Management Operational

90 days ago

100.0 % uptime

Today

Account APIs Operational

90 days ago

100.0 % uptime

Today

Alerts API Operational

90 days ago

100.0 % uptime

Today

Applications Operational

90 days ago

100.0 % uptime

Today

Audit API Operational

90 days ago

100.0 % uptime

Today

Command Line Interface (CLI) Operational

90 days ago

100.0 % uptime

Today

Numbers API Operational

90 days ago

100.0 % uptime

Today

Number Pools API Operational

90 days ago

100.0 % uptime

Today

Pricing API Operational

90 days ago

100.0 % uptime

Today

Redact API Operational

90 days ago

100.0 % uptime

Today

Reports API Operational

90 days ago

100.0 % uptime

Today

SubAccount API Operational

90 days ago

100.0 % uptime

Today

Global Connectivity Operational

90 days ago

100.0 % uptime

Today

SMS North America Operational

90 days ago

100.0 % uptime

Today

MMS North America Operational

90 days ago

100.0 % uptime

Today

Voice North America Operational

90 days ago

100.0 % uptime

Today

SMS Europe Operational

90 days ago

100.0 % uptime

Today

Voice Europe Operational

90 days ago

100.0 % uptime

Today

SMS APAC Operational

90 days ago

100.0 % uptime

Today

Voice APAC Operational

90 days ago

100.0 % uptime

Today

SMS Latin America Operational

90 days ago

100.0 % uptime

Today

Voice Latin America Operational

90 days ago

100.0 % uptime

Today

SMS Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Voice Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Whatsapp Connectivity Operational

90 days ago

100.0 % uptime

Today

Viber Connectivity Operational

90 days ago

100.0 % uptime

Today

Facebook Messenger Connectivity Operational

90 days ago

100.0 % uptime

Today

RCS Connectivity Operational

90 days ago

100.0 % uptime

Today

Verify SilentAuth North America Operational

90 days ago

100.0 % uptime

Today

Verify SilentAuth Europe Operational

90 days ago

100.0 % uptime

Today

Verify SilentAuth APAC Operational

90 days ago

100.0 % uptime

Today

Verify SilentAuth Latin America Operational

90 days ago

100.0 % uptime

Today

Verify SilentAuth Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Multiple Services Affected Operational

90 days ago

100.0 % uptime

Today

Multiple Services Affected Operational

90 days ago

100.0 % uptime

Today

Vonage API Support Platforms Operational

90 days ago

100.0 % uptime

Today

Email Support Operational

90 days ago

100.0 % uptime

Today

Live Chat Operational

90 days ago

100.0 % uptime

Today

Telephone Support Operational

90 days ago

100.0 % uptime

Today

Help Center/Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

USA & CA SMS, MMS - Planned Maintenance affecting 10DLC messages May `20`, `2026` `05:00`-`11:00` UTC

Between 20-05-2026 05:00 and 11:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada networks.
There may also be Inbound and Outbound MMS delays and delivery receipt delays for 10DLC traffic towards the United States.

If you have any questions, please contact api.support.vonage.com
Posted on May 18, 2026 - 17:07 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance May `20`, `2026` `06:00`-`10:00` UTC

Between 06:00 and 10:00 (UTC) on 20-May-2026, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

If you have any questions, please contact api.support.vonage.com
Posted on May 14, 2026 - 21:13 UTC

Japan SMS - Planned Maintenance affecting Softbank May `20`, `2026` `14:00`-`23:00` UTC

On 20th May 2026 between 14:00 UTC and 23:00 UTC, the operator Softbank Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on Apr 30, 2026 - 06:48 UTC

Hong Kong Voice - Maintenance affecting Long Virtual Numbers May `20`, `2026` `20:00` - May `21`, `2026` `00:00` UTC

We have been notified by our supplier that on 20-May-2026 between 20:00 UTC and 23:59 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, Inbound and outbound calls to/from a subset of Hong Kong Long Virtual Numbers might get affected.

If you have any questions, please contact api.support.vonage.com
Posted on May 13, 2026 - 02:53 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `20`, `2026` `20:00` - May `21`, `2026` `00:00` UTC

Between 20-May-2026 20:00 and 21-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Posted on Apr 30, 2026 - 07:16 UTC

Italy SMS - Planned maintenance affecting Vodafone network May `20`, `2026` `21:00` - May `21`, `2026` `00:00` UTC

On 20-May-2026, from 21:00 to 00:00 UTC, the operator Vodafone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering and receiving messages to and from subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on May 14, 2026 - 22:52 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May `21`, `2026` `03:00`-`07:00` UTC

On May 21st between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
Posted on Apr 14, 2026 - 07:46 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network May `22`, `2026` `03:00`-`11:00` UTC

On 22-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
Posted on May 20, 2026 - 01:58 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `22`, `2026` `20:00` - May `23`, `2026` `00:00` UTC

Between 22-May-2026 20:00 and 23-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Posted on May 18, 2026 - 09:30 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom May `24`, `2026` `19:00`-`21:00` UTC

We have been notified by our partners that between 19:00 and 21:00 (UTC) on 24-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.

During the maintenance window, you may experience delivery degradation towards the Globe subscribers.

If you have any questions, please contact api.support.vonage.com
Posted on May 19, 2026 - 06:55 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `25`, `2026` `20:00` - May `26`, `2026` `00:00` UTC

Between 25-May-2026 20:00 and 26-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Posted on Apr 30, 2026 - 07:17 UTC

Italy SMS - Planned maintenance affecting Vodafone network May `26`, `2026` `21:00` - May `27`, `2026` `00:00` UTC

On 26-May-2026, from 21:00 to 00:00 UTC, the operator Vodafone will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering and receiving messages to and from subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Posted on May 14, 2026 - 22:54 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `27`, `2026` `20:00` - May `28`, `2026` `00:00` UTC

Between 27-May-2026 20:00 and 28-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Posted on Apr 30, 2026 - 07:18 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May `28`, `2026` `03:00`-`07:00` UTC

On May 28th between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
Posted on Apr 14, 2026 - 07:47 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance Jun `2`, `2026` `05:30`-`09:30` UTC

Between 05:30 and 09:30 (UTC) on 2-June-2026, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

If you have any questions, please contact api.support.vonage.com
Posted on May 14, 2026 - 20:43 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `4`, `2026` `03:00`-`07:00` UTC

On 2026-Jun-4 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact api.support.vonage.com
Posted on May 01, 2026 - 08:01 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `11`, `2026` `03:00`-`07:00` UTC

On 2026-Jun-11 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact api.support.vonage.com
Posted on May 01, 2026 - 08:05 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `18`, `2026` `03:00`-`07:00` UTC

On 2026-Jun-18 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact api.support.vonage.com
Posted on May 01, 2026 - 08:04 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `25`, `2026` `03:00`-`07:00` UTC

On 2026-Jun-25 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact api.support.vonage.com
Posted on May 01, 2026 - 08:06 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Jul `9`, `2026` `08:00`-`11:00` UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of Toll-Free numbers.

Date - 9th July 2026
Maintenance Window: 8:00 - 11:00 UTC

During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.

We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with support@api.vonage.com.
Posted on Feb 21, 2026 - 00:55 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Sep `10`, `2026` `08:00`-`11:00` UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of Toll-Free numbers.

Date - 10h September 2026
Maintenance Window: 8:00 - 11:00 UTC

During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.

We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with support@api.vonage.com.
Posted on Feb 21, 2026 - 00:59 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov `12`, `2026` `08:00`-`11:00` UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of Toll-Free numbers.

Date - 12th November 2026
Maintenance Window: 8:00 - 11:00 UTC

During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.

We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with support@api.vonage.com.
Posted on Feb 21, 2026 - 01:02 UTC

Past Incidents

May 20, 2026

France SMS - Delivery degradation towards Orange network

Resolved - This incident has been resolved.
May 20, 02:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 01:56 UTC

Investigating - We are currently observing SMS delivery degradation towards France Orange.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 20, 00:09 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 20, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 UTC

Scheduled - Between 21-May-2026 20:00 UTC and 22-May-2026 00:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 19, 17:46 UTC

Bangladesh SMS - Planned Maintenance affecting GrameenPhone Network

Completed - The scheduled maintenance has been completed.
May 20, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 UTC

Scheduled - Between 19.05.2026 20:00 and 24:00 (UTC) the operator GrameenPhone will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 18, 08:13 UTC

May 19, 2026

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 19, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 UTC

Scheduled - Between 19-May-2026 17:00 UTC and 19-May-2026 20:00 UTC, Russian Mobile operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 14, 09:14 UTC

Emergency Address Provisioning

Resolved - Vonage services are fully restored following today's interruption in Emergency Address Provisioning.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 18:33 UTC

Identified - Our engineering team has identified the issue that may be impacting your Emergency Address Provisioning service and has applied initial mitigations.

We will continue to provide further updates within 2 hours and once full service is restored.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 17:50 UTC

Investigating - We are aware of issues that may be impacting your ability to provision emergency addresses.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 16:46 UTC

Voice API issue in the US Region

Resolved - Vonage services are fully restored following today's interruption in Voice API services in the US region from 2026-05-19 15:01:30
UTC until 2026-05-19 15:15:30 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 16:56 UTC

Monitoring - Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.

We'll continue to provide further updates here within 8 hours and once full service is restored.

Thank you for your patience and understanding as we work to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 16:00 UTC

Update - Our engineering team is working to resolve the issue that may be impacting your Voice API calls.

We'll continue to provide further updates here within 2 hours.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 15:54 UTC

Investigating - We are aware of issues that may be impacting your Voice API calls in the US region.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 30 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 15:24 UTC

Voice API transcribe issues in the US Region.

Resolved - Vonage services are fully restored following today's interruption due to Voice API transcription issues from 2026-05-19 23:28:00 UTC to 2026-05-20 00:49:00 UTC.

Calls should still be connected and recorded
But post-call transcripts would be missing for analysis, compliance, or training.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 15:00 UTC

Planned Maintenance on one of the APAC Voice Servers

Completed - The scheduled maintenance has been completed.
May 19, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:00 UTC

Scheduled - We will be undergoing scheduled maintenance on the APAC RTC Servers handling Voice traffic in the APSE2 (AP-4 / apac-syd) region. During this time, API requests and calls may be routed to the APSE1 (AP-3 / apac-sng) region. Customers may experience a minor impact on ongoing calls during this period.
May 12, 02:46 UTC

Denmark SMS - Delivery receipt degradation affecting Hi3G Denmark

Resolved - This incident has been resolved.
May 19, 11:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 10:50 UTC

Investigating - We have been notified by our supplier about delivery receipt degradation for messages sent towards Hi3G Denmark.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 19, 06:08 UTC

USA SMS - Planned maintenance affecting Clearsky

Completed - The scheduled maintenance has been completed.
May 19, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC

Scheduled - Between 19 May 2026 9:00 UTC and 19 May 2026 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 9, 08:11 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network

Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC

Scheduled - On 19-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 15, 19:43 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:01 UTC

Scheduled - Between 06:00 and 10:00 (UTC) on 19-May-2026, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

If you have any questions, please contact api.support.vonage.com
May 14, 21:11 UTC

Planned Maintenance for Video Inspector, Archive Inspector and Voice Inspector

Completed - The scheduled maintenance has been completed.
May 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC

Scheduled - Between 04:00 UTC and 08:00 UTC on May 19th, 2026, we will be performing planned maintenance on our API Tools. During this maintenance window, users may experience performance degradation or intermittent disruptions in Video Inspector, Archive Inspector and Voice Inspector tools.

We appreciate your understanding and apologize for any inconvenience caused.
May 12, 10:50 UTC

Delayed Status Callback Delivery and Inbound Traffic Issues in the WhatsApp Channel

Resolved - Vonage services are fully restored following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel from 2026-05-19 04:13:00 UTC until 2026-05-19 06:45:00 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 07:15 UTC

Monitoring - Vonage services continue to show signs of recovery following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel.

We'll continue to provide further updates here within 60 minutes and once full service is restored.

Thank you for your patience and understanding as we work to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 19, 06:22 UTC

Update - We have identified an issue with a third-party supplier that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.

We also observed that the incident is impacting inbound WhatsApp traffic for the Messages API, resulting in inbound message delivery failures.

We’ll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 05:58 UTC

Identified - Our engineering team has identified the issue that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.

We will continue to provide further updates within 60 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 05:20 UTC

Update - Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 05:04 UTC

Investigating - We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 19, 04:41 UTC

France SMS - Planned maintenance affecting Bouygues Telecom

Completed - The scheduled maintenance has been completed.
May 19, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 UTC

Scheduled - On 18/05/2026 Between 23:00 UTC to 19/05/2026 06:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 30, 07:51 UTC

USA MMS - Delivery degradation affecting MMS messages sent towards AT&T network

Resolved - This incident has been resolved.
May 19, 02:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 01:37 UTC

Investigating - We have been notified by our suppliers about MMS degradation to the AT&T network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 19, 01:03 UTC

South Africa SMS - Planned maintenance affecting MTN network

Completed - The scheduled maintenance has been completed.
May 19, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 UTC

Scheduled - Between 18 May 2026 22:00 and 18 May 2026 02:00 UTC, the operator will be performing maintenance on their platform affecting SMS towards MTN network in South Africa.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 9, 08:28 UTC

Kazakhstan SMS - planned maintenance impacting Altel/Tele2 network

Completed - The scheduled maintenance has been completed.
May 19, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:30 UTC

Scheduled - To ensure the highest standards and availability of their services, Tele2 is scheduling an emergency maintenance on their SMS termination platform on the 18 May 2026 between 21:30 UTC to 19 May 2026 01:00 UTC, towards Altel/Tele2 network in Kazakhstan.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Kazakhstan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
May 18, 17:51 UTC

Delayed call detail reports

Resolved - The issue has been fixed now.
May 19, 00:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 00:01 UTC

Update - We are continuing to work on a fix for this issue.
May 18, 22:47 UTC

Update - We are continuing to work on a fix for this issue.
May 18, 22:46 UTC

Identified - We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
May 18, 22:25 UTC

Finland SMS - Planned maintenance affecting Telia network

Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC

Scheduled - Please be informed that between 18 May 2026, 19:00 and 19 May 2026, 00:00 UTC, the operator Telia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact support@api.vonage.com.
May 18, 18:43 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network

Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC

Scheduled - Between 18-May-2026 20:00 and 19-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Apr 30, 07:16 UTC

May 18, 2026

Japan SMS - Planned Maintenance affecting Softbank

Completed - The scheduled maintenance has been completed.
May 18, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 UTC

Scheduled - On 18th May 2026 between 14:00 UTC and 23:00 UTC, the operator Softbank Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 30, 06:47 UTC

United Kingdom SMS - Degradation for inbound SMS towards a subset of United Kingdom long virtual numbers

Resolved - This incident has been resolved.
May 18, 15:03 UTC

Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network.

You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Apr 30, 17:16 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network

Completed - The scheduled maintenance has been completed.
May 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 UTC

Scheduled - On 18-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 14, 20:39 UTC

USA MMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 18, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:01 UTC

Scheduled - On 18th May 2026 between 04:00 and 08:00 (UTC), the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA.

During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
May 12, 04:14 UTC

Video API - Planned Maintenance for Video API Developer Tools

Completed - The scheduled maintenance has been completed.
May 18, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:00 UTC

Scheduled - Between 04:00 UTC and 08:00 UTC on May 18th, 2026, we will be performing planned maintenance on our Video API Developer Tools.

During this maintenance window, users may experience temporary performance degradation when accessing the following tools:

- Account Portal
- Video Inspector
- Archive Inspector
- Playground
- Pre-call Tool
- Insights API

In some cases, requests may fail and require retrying.

We appreciate your understanding and apologize for any inconvenience this may cause.
May 11, 15:51 UTC

May 17, 2026

Philippines SMS- Planned maintenance affecting Globe Telecom

Completed - The scheduled maintenance has been completed.
May 17, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 UTC

Scheduled - We have been notified by our partners that between 19:00 and 21:00 (UTC) on 17-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.

During the maintenance window, you may experience delivery degradation towards the Globe subscribers.

If you have any questions, please contact api.support.vonage.com
May 11, 10:17 UTC

Russia SMS - Planned maintenance affecting Tele2

Completed - The scheduled maintenance has been completed.
May 17, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 UTC

Scheduled - Between 16-May-2026 21:00 and 17-May-2026 04:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
May 12, 10:32 UTC

May 16, 2026

Canada Silent Authentication - Planned maintenance impacting multiple operators

Completed - The scheduled maintenance has been completed.
May 16, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:00 UTC

Scheduled - To ensure platform stability, our upstream partner will conduct maintenance on 15-May-2026 from 05:00 to 16-May-2026 09:00 UTC.

During this maintenance period, there may be intermittent service interruptions affecting Silent Authentication for the following operators:

Bell Canada
Rogers Canada
TELUS Canada

If you have any questions, please contact api.support.vonage.com
May 8, 04:29 UTC

May 15, 2026

Egypt SMS - Maintenance affecting Egypt Vodafone

Completed - The scheduled maintenance has been completed.
May 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 UTC

Scheduled - Please be informed that due to maintenance on SMS platforms per the below schedule, both Inbound and Outbound SMS traffic and delivery receipts will be impacted towards Egypt Vodafone.

Start: 14-May-2026 22:00 UTC
End: 15-May-2026 02:00 UTC

Please contact support@api.vonage.com if you have any questions.
May 12, 12:14 UTC

Mexico SMS - Delivery degradation towards Mexico AT&T network

Resolved - This incident has been resolved.
May 15, 00:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 00:22 UTC

Investigating - We have been notified of delivery degradation for SMS traffic towards Mexico AT&T network.

We are working with our partners to resolve the issue.

If you have any questions, please contact api.support.vonage.com
May 14, 21:22 UTC

Belarus SMS - Planned Maintenance affecting Life Belarus

Completed - The scheduled maintenance has been completed.
May 15, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:30 UTC

Scheduled - Between 14-May-2026 22:30 UTC and 15-May-2026 00:30 UTC, the operator Life Belarus will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 11, 18:21 UTC

USA MMS - degradation affecting 10DLC MMS messages to AT&T network

Resolved - This incident has been resolved.
May 15, 00:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 23:47 UTC

Investigating - We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to AT&T network. You might experience missing or delayed MTs, MOs, or delivery receipts.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 14, 17:45 UTC

May 14, 2026

USA & CA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 14, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 UTC

Scheduled - On May 14th between 03:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 07:48 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 14, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 UTC

Scheduled - Between 13-May-2026 19:00 UTC and 14-May-2026 02:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 8, 13:00 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network

Completed - The scheduled maintenance has been completed.
May 14, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:01 UTC

Scheduled - Between 13-May-2026 20:00 and 14-May-2026 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards T2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Apr 30, 07:14 UTC

May 13, 2026

Russia SMS - Planned maintenance affecting Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
May 13, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 UTC

Scheduled - On 13-May-2026 between 20:00 UTC and 21:00 UTC, Russian Mobile operator Gazprombank Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 12, 17:47 UTC

USA SMS - Planned Maintenance affecting AT&T network

Completed - The scheduled maintenance has been completed.
May 13, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:01 UTC

Scheduled - Between 13-May-2026 3:00 and 01:00 UTC, AT&T network will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may potentially experience SMS Inbound, Outbound, and Delivery receipt delays for messages sent to and from subscribers of the AT&T network.

Please contact support@api.vonage.com if you have any questions.
May 8, 10:49 UTC

USA SMS - Emergency Maintenance affecting multiple US Regional Carriers

Completed - The scheduled maintenance has been completed.
May 13, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC

Scheduled - Please be informed that multiple US carriers will be performing an emergency maintenance on their SMS platforms per the below schedule:

Start: 13-May-2026 03:00 UTC
End: 13-May-2026 06:00 UTC

Impacted Carriers: ACS/Alaska, Carolina West, Cellcom, Cellsouth/cSpire, Copper Valley LRA, Cross Wireless, DISH Wireless, GCI, Inland Cellular, James Valley, Nex-Tech Wireless, Panhandle Telecommunications, Pine Belt Cellular, Pine Cellular, SouthernLINC, Union Wireless, Viaero Wireless

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
May 5, 19:40 UTC

UK SMS - Planned maintenance affecting Virgin Media O2

Completed - The scheduled maintenance has been completed.
May 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:30 UTC

Scheduled - Between 12-05-2026 21:30 UTC and 13-05-2026 05:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 12, 16:41 UTC

Germany SMS - Planned Maintenance affecting Vodafone GmbH

Completed - The scheduled maintenance has been completed.
May 13, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 UTC

Scheduled - Between 2026-05-12 23:00 to 04:00 (UTC), the operator Vodafone GmbH will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 11, 11:02 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 13, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC

Scheduled - Between 12-May-2026 20:00 UTC and 12-May-2026 00:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 9, 14:40 UTC

France SMS - Planned maintenance affecting Legos network

Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 UTC

Scheduled - On 12-May-2026, from 21:00 to 00:00 UTC, the operator Legos will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering and receiving messages to and from subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 23, 22:59 UTC

May 12, 2026

USA MMS - degradation affecting 10DLC MMS messages to multiple networks

Resolved - This incident has been resolved.
May 12, 23:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 19:56 UTC

Investigating - We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 12, 18:24 UTC

Australia Voice - Maintenance affecting Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 12, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC

Scheduled - We have been notified by our supplier that on 12-May-2026 between 14:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.

Inbound/outbound calls to/from Australia Long Virtual Numbers might get affected during the maintenance period.

If you have any questions, please contact api.support.vonage.com
May 6, 07:05 UTC

Malaysia SMS - Planned maintenance affecting XOX Network

Completed - The scheduled maintenance has been completed.
May 12, 17:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:15 UTC

Scheduled - On 12th May 2026 between 16:15 UTC and 17:15 UTC, the operator XOX Mobile Malaysia will perform maintenance on their SMS platform.

During this maintenance period, Inbound and Outbound SMS may not be available to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 12, 03:10 UTC

United Kingdom SMS - Planned maintenance affecting 3UK

Completed - The scheduled maintenance has been completed.
May 12, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC

Scheduled - etween 11-May-2026 21:00 UTC and 12-May-2026 17:00 UTC, the operator 3UK will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
May 9, 08:15 UTC

Hungary SMS - Delivery Degradation towards T-Mobile

Resolved - This incident has been resolved.
May 12, 13:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 13:09 UTC

Investigating - Please be advised that we are observing SMS degradation towards T-Mobile Hungary network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 12, 11:47 UTC

USA SMS - Planned Maintenance affecting AT&T network

Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 UTC

Scheduled - Between 12-May-2026 07:00 and 11:00 UTC, AT&T network will be performing a planned maintenance on their SMS platform.

During the maintenance window you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.

If you have any questions, please contact api.support.vonage.com
May 12, 05:38 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network

Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC

Scheduled - On 12-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 8, 03:27 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 UTC

Scheduled - On May 12th between 08:00 UTC and 10:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
May 12, 02:49 UTC

France SMS - Planned maintenance affecting Bouygues Telecom

Completed - The scheduled maintenance has been completed.
May 12, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 UTC

Scheduled - On 11/05/2026 Between 23:00 UTC to 12/05/2026 06:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 30, 07:49 UTC

Germany SMS - Delivery Degradation towards Vodafone network

Resolved - This incident has been resolved.
May 12, 05:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 03:49 UTC

Investigating - Please be advised that we have been notified by our supplier about SMS delivery degradation towards Germany Vodafone network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 12, 02:30 UTC

UK SMS - Planned maintenance affecting Virgin Media O2 (Telefonica UK Ltd)

Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:30 UTC

Scheduled - Between 11-05-2026 21:30 UTC and 12-05-2026 05:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 5, 06:35 UTC

Bangladesh SMS - Planned Maintenance affecting GrameenPhone Network

Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 18:00 UTC

Scheduled - Between 11th May 2026, 18:00 UTC and 12th May 2026, 00:00 UTC, the operator GrameenPhone will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 8, 07:16 UTC

May 11, 2026

Malaysia SMS - Planned maintenance affecting CelcomDigi network

Completed - The scheduled maintenance has been completed.
May 11, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 16:00 UTC

Scheduled - On 11-May-2026 between 16:00 UTC and 17:00 UTC, the operator partner CelcomDigi will be performing maintenance on their SMS platform.

During this maintenance period, SMS will be affected with intermittent delivery for this Network in Malaysia.

If you have any questions, please contact api.support.vonage.com
May 9, 08:32 UTC

Service Issue With Our Platform - Numbers Deactivation

Resolved - Vonage services have been restored and this incident has been fully resolved.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any further questions, please contact api.support.vonage.com
May 11, 12:44 UTC

Monitoring - Thank you for your patience.

Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change.

Incident Start Time: 2026-05-07 15:00 UTC
Incident End Time: 2026-05-11 9:15 UTC

If you have any questions, please contact api.support.vonage.com
May 11, 11:40 UTC

Investigating - Our monitoring system has alerted us to a potential service issue with our platform.

Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files.

If there is a customer impact, it is likely to be affecting the following products:
Numbers Deactivation

We aim to provide an update on our investigation within 2h 30m.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
May 11, 09:51 UTC

USA SMS&MMS - Planned maintenance affecting T-Mobile

Completed - The scheduled maintenance has been completed.
May 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 UTC

Scheduled - On 11-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 8, 03:23 UTC

Spain SMS - Planned maintenance affecting Movistar

Completed - The scheduled maintenance has been completed.
May 11, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 UTC

Scheduled - Between 10.05.2026. 23:00 UTC and 11.05.2026. 04:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Spain Movistar.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
May 7, 14:02 UTC

May 10, 2026

Philippines SMS- Planned maintenance affecting Globe Telecom

Completed - The scheduled maintenance has been completed.
May 10, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:00 UTC

Scheduled - We have been notified by our partners that between 18:00 and 23:00 (UTC) on 10-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.

During the maintenance window, you may experience delivery degradation towards the Globe subscribers.

If you have any questions, please contact api.support.vonage.com
May 5, 11:04 UTC

Spain SMS - Planned maintenance affecting Movistar

Completed - The scheduled maintenance has been completed.
May 10, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:30 UTC

Scheduled - Between 09.05.2026. 20:30 UTC and 10.05.2026. 05:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Spain Movistar.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
May 7, 14:00 UTC

Mexico SMS - Planned maintenance affecting Telcel

Completed - The scheduled maintenance has been completed.
May 10, 05:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:45 UTC

Scheduled - On 10-May-2026 between 04:45 UTC and 05:45 UTC, the operator Telcel will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
May 8, 23:27 UTC

May 9, 2026

May 8, 2026

Service Issue with Email Verification: Verify V2

Resolved - Vonage services are fully restored following today's interruption with Verify V2 via Email Channel from 2026-05-08 17:35:00 UTC until 2026-05-08 21:30:00 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 8, 21:45 UTC

Investigating - We are aware of issues that may be impacting your Verify V2 via Email Channel.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 8, 21:07 UTC

SMS Channel Degradation

Resolved - The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.
May 8, 21:00 UTC

Update - The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.
May 8, 19:56 UTC

Monitoring - The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.
May 8, 19:56 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We are actively progressing the migration of the affected infrastructure to an alternative environment. As a result of the mitigations applied so far, the majority of impacted traffic has been restored

Please be aware that any messages that were queued during this incident will not be processed and should be considered dropped.

We will provide an update within the next 4 hours.

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com
May 8, 16:05 UTC

Update - We are continuing to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We have seen significant recovery across a number of affected regions for newly submitted messages, with the majority of impacted traffic now restored.

Previously queued messages will be delivered once service is fully restored.

Our teams remain closely engaged with our third-party provider as they continue to work toward full resolution. We will provide a further update in next 4 hours

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.
May 8, 10:56 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

As a result of mitigations applied, we have seen significant recovery across previously affected regions, with the majority of impacted traffic now restored.

We remain closely engaged with our third-party provider as they work toward full resolution. We will provide further updates tomorrow. Should there be any significant developments overnight, we will post an update sooner.

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.
May 8, 00:02 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 21:30 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 20:30 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 19:30 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 18:18 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 17:14 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 16:10 UTC

Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.
May 7, 14:54 UTC

Update - Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing.

Previously queued messages will be delivered once full service is restored.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
May 7, 13:34 UTC

Update - Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
May 7, 12:05 UTC

Update - Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
May 7, 11:54 UTC

Identified - We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider.

The following services are currently impacted with degraded performance:

SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)

We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored.

We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes and once full service is restored.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
May 7, 09:53 UTC

Update - Update | Investigating

We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions.

The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)

We are actively working to restore full service. We will provide a further update within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
May 7, 08:47 UTC

Update - Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 7, 08:06 UTC

Investigating - We are aware of issues that may be impacting your Verify API V2 SMS channel.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 7, 07:29 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network

Completed - The scheduled maintenance has been completed.
May 8, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 03:00 UTC

Scheduled - On 8-May-2026 between 03:00 UTC and 13:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 6, 01:15 UTC

Video SIP Interconnect Issue in US-EAST-1

Resolved - Vonage services are fully restored following today's interruption in the US-EAST-1 region and some customers may have experienced SIP call failures during this period from [2026-05-07 23:42:00] UTC until [2026-05-07 23:52:00] UTC

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 8, 01:57 UTC

Video Api - Media connection issue

Resolved - Vonage services are fully restored following today's interruption in Video media connections in the us-east region from 2026-05-07 23:42:00 UTC until 2026-05-07 23:52:00 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 8, 01:17 UTC

Russia SMS - Planned maintenance affecting Megafon

Completed - The scheduled maintenance has been completed.
May 8, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC

Scheduled - Between 7-May-2026 20:00 UTC and 8-May-2026 00:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 6, 18:39 UTC

May 7, 2026

Disruption - Number Deactivation Feed Unavailability

Resolved - Vonage services are fully restored following the interruption in Number Deactivation from 2026-04-30 at 2:30 UTC until 2026-05-07 at 04:00:00 UTC.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 7, 10:54 UTC

Update - Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Number Deactivation feed.

We are closely engaged with our third party as they work to resolve the issue.

We'll continue to provide further updates here within 2 hours.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 6, 18:41 UTC

Identified - Following a service interruption reported by our third party, the issue has been identified. We remain closely engaged with them as they work to fully resolve the issue.

We'll provide further updates once the service is fully restored

Thank you for your patience and understanding

If you have any questions, please contact api.support.vonage.com
May 6, 12:06 UTC

Investigating - We are aware of issues that may be impacting some Vonage customer's number deactivation services due to a third party interruption that is affecting multiple providers.

We are working closely with our third party as they work to resolve the issue.

We'll provide further updates within next one hour

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 6, 11:15 UTC

Verify V2 Email Channel Degradation

Resolved - Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-05-07 06:20 UTC today. Full resolution of the incident has been confirmed by third party effective 2026-05-07 07:00 UTC.

Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com
May 7, 08:42 UTC

Monitoring - Thank you for your patience following our third party's reported outage earlier today which may have impacted your Verify V2 email services.

Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates every 2h and once full service is restored.

If you have any questions, please contact api.support.vonage.com
May 7, 08:01 UTC

Update - We are continuing to investigate this issue.
May 7, 06:54 UTC

Update - We are continuing to investigate this issue.
May 7, 06:48 UTC

Update - We are continuing to investigate this issue.
May 7, 06:47 UTC

Investigating - We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers.

We'll provide further updates within 2h.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com
May 7, 06:45 UTC

Pakistan SMS - Planned Maintenance affecting Pakistan Telenor

Completed - The scheduled maintenance has been completed.
May 7, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:30 UTC

Scheduled - Between 2026-05-07 02:30 UTC and 2026-05-07 07:00 UTC, Pakistan Telenor network will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 28, 06:23 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers

Completed - The scheduled maintenance has been completed.
May 7, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 UTC

Scheduled - On May 7 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS Inbound, Outbound, and Delivery receipt delays.

If you have any questions, please contact https://www.vonage.com/support/
Apr 14, 07:43 UTC

Spain SMS - Planned maintenance affecting Movistar

Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 UTC

Scheduled - Between 06.05.2026. 23:00 UTC and 07.05.2026. 05:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Spain Movistar.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 07:26 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers

Completed - The scheduled maintenance has been completed.
May 7, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:30 UTC

Scheduled - Between 12:30 and 16:00 (UTC) on 7-May-2026, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

If you have any questions, please contact api.support.vonage.com
May 7, 00:28 UTC

Russia SMS - Planned maintenance affecting Beeline

Completed - The scheduled maintenance has been completed.
May 7, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC

Scheduled - Between 06-May-2026 20:00 UTC and 07-May-2026 00:00 UTC, Russian Mobile operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 30, 19:21 UTC

May 6, 2026

Guatemala SMS - Delivery Degradation towards Tigo

Resolved - This incident has been resolved.
May 6, 12:42 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 12:22 UTC

Investigating - Please be advised that we are observing message delivery degradation towards Tigo.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
May 6, 11:32 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network

Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 UTC

Scheduled - On 6-May-2026 between 03:00 UTC and 11:00 UTC, T-Mobile operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

If you have any questions, please contact api.support.vonage.com
May 1, 20:09 UTC

UK SMS - Planned maintenance affecting Virgin Media O2

Completed - The scheduled maintenance has been completed.
May 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:30 UTC

Scheduled - Between 05.05.2026 21:30 UTC and 06.05.2026. 05:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 30, 19:14 UTC

Guatemala SMS - Delivery Degradation towards Tigo

Resolved - This incident has been resolved.
May 6, 01:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 00:29 UTC

Spain RCS - Planned Maintenance affecting RCS for all Spain networks

Completed - The scheduled maintenance has been completed.
May 6, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 UTC

Scheduled - Between 2026-05-05 22:00 to 24:00 (UTC), the RCS provider will be performing maintenance on their platform affecting all Spain networks.

During the maintenance window, you may experience RCS Inbound and Outbound degradation and delays to subscribers of this operator.

If you have any questions, please contact api.support.vonage.com
Apr 22, 04:37 UTC

Related

Scheduled Maintenance

USA & CA SMS, MMS - Planned Maintenance affecting 10DLC messages May 20, 2026 05:00-11:00 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance May 20, 2026 06:00-10:00 UTC

Japan SMS - Planned Maintenance affecting Softbank May 20, 2026 14:00-23:00 UTC

Hong Kong Voice - Maintenance affecting Long Virtual Numbers May 20, 2026 20:00 - May 21, 2026 00:00 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May 20, 2026 20:00 - May 21, 2026 00:00 UTC

Italy SMS - Planned maintenance affecting Vodafone network May 20, 2026 21:00 - May 21, 2026 00:00 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May 21, 2026 03:00-07:00 UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network May 22, 2026 03:00-11:00 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May 22, 2026 20:00 - May 23, 2026 00:00 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom May 24, 2026 19:00-21:00 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May 25, 2026 20:00 - May 26, 2026 00:00 UTC

Italy SMS - Planned maintenance affecting Vodafone network May 26, 2026 21:00 - May 27, 2026 00:00 UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May 27, 2026 20:00 - May 28, 2026 00:00 UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May 28, 2026 03:00-07:00 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance Jun 2, 2026 05:30-09:30 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun 4, 2026 03:00-07:00 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun 11, 2026 03:00-07:00 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun 18, 2026 03:00-07:00 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun 25, 2026 03:00-07:00 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Jul 9, 2026 08:00-11:00 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Sep 10, 2026 08:00-11:00 UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov 12, 2026 08:00-11:00 UTC

Past Incidents

USA & CA SMS, MMS - Planned Maintenance affecting 10DLC messages May `20`, `2026` `05:00`-`11:00` UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance May `20`, `2026` `06:00`-`10:00` UTC

Japan SMS - Planned Maintenance affecting Softbank May `20`, `2026` `14:00`-`23:00` UTC

Hong Kong Voice - Maintenance affecting Long Virtual Numbers May `20`, `2026` `20:00` - May `21`, `2026` `00:00` UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `20`, `2026` `20:00` - May `21`, `2026` `00:00` UTC

Italy SMS - Planned maintenance affecting Vodafone network May `20`, `2026` `21:00` - May `21`, `2026` `00:00` UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May `21`, `2026` `03:00`-`07:00` UTC

USA SMS & MMS - Planned Maintenance affecting T-Mobile network May `22`, `2026` `03:00`-`11:00` UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `22`, `2026` `20:00` - May `23`, `2026` `00:00` UTC

Philippines SMS - Planned maintenance affecting Globe Telecom May `24`, `2026` `19:00`-`21:00` UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `25`, `2026` `20:00` - May `26`, `2026` `00:00` UTC

Italy SMS - Planned maintenance affecting Vodafone network May `26`, `2026` `21:00` - May `27`, `2026` `00:00` UTC

Russia SMS - Planned maintenance affecting T2 (Tele2) network May `27`, `2026` `20:00` - May `28`, `2026` `00:00` UTC

USA & CA SMS - Planned maintenance affecting toll free numbers May `28`, `2026` `03:00`-`07:00` UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Maintenance Jun `2`, `2026` `05:30`-`09:30` UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `4`, `2026` `03:00`-`07:00` UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `11`, `2026` `03:00`-`07:00` UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `18`, `2026` `03:00`-`07:00` UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jun `25`, `2026` `03:00`-`07:00` UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Jul `9`, `2026` `08:00`-`11:00` UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Sep `10`, `2026` `08:00`-`11:00` UTC

USA SMS - Planned Internal Maintenance affecting Toll-Free Numbers Nov `12`, `2026` `08:00`-`11:00` UTC