Vonage services have been restored and this incident has been fully resolved.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any further questions, please contact api.support.vonage.com
Posted May 11, 2026 - 12:44 UTC
Monitoring
Thank you for your patience.
Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change.
Incident Start Time: 2026-05-07 15:00 UTC Incident End Time: 2026-05-11 9:15 UTC
If you have any questions, please contact api.support.vonage.com
Posted May 11, 2026 - 11:40 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our platform.
Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files.
If there is a customer impact, it is likely to be affecting the following products: Numbers Deactivation
We aim to provide an update on our investigation within 2h 30m.