In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 20:00 UTC
Scheduled - Between 17 Nov 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Nov 17, 202520:00 - Nov 18, 202500:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 04:00 UTC
Scheduled - Between 17-Nov-2025 04:00 and 19-Nov-2025 10:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic in the US and CA.
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Please contact support@api.vonage.com if you have any questions.
Nov 17, 202504:00 - Nov 19, 202510:00 UTC
Investigating - We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Nov 13, 2025 - 16:58 UTC
SMS & Messages
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
MMS
Operational
90 days ago
100.0
% uptime
Today
SMPP
Operational
90 days ago
100.0
% uptime
Today
Callbacks
Operational
90 days ago
100.0
% uptime
Today
Shortcodes
Operational
90 days ago
100.0
% uptime
Today
Phone Numbers
Operational
90 days ago
100.0
% uptime
Today
10 DLC Platform
Operational
90 days ago
100.0
% uptime
Today
Messages API
Operational
90 days ago
100.0
% uptime
Today
Dispatch
Operational
90 days ago
100.0
% uptime
Today
In-App Messaging
Operational
90 days ago
100.0
% uptime
Today
Number Deactivation
Operational
90 days ago
100.0
% uptime
Today
TFN Platform
Operational
90 days ago
100.0
% uptime
Today
Video
Operational
90 days ago
100.0
% uptime
Today
Session Connection
Operational
90 days ago
100.0
% uptime
Today
Archiving (Standard)
Operational
90 days ago
100.0
% uptime
Today
Archiving (Enterprise)
Operational
90 days ago
100.0
% uptime
Today
Broadcast (HLS/RTMP)
Operational
90 days ago
100.0
% uptime
Today
Monitoring Callbacks
Operational
90 days ago
100.0
% uptime
Today
SIP Interconnect
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Standard)
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Enterprise)
Operational
Between 04:00 UTC and 09:00 UTC on 18th November 2025, we will be performing planned maintenance on our platform. During this maintenance window, some users may experience performance degradation or intermittent disruptions in the Video Inspector, Archive Inspector, and Voice Inspector tools.
We appreciate your understanding and apologize for any inconvenience caused. Posted on
Nov 03, 2025 - 18:17 UTC
On 18 Nov 2025 between 10:00 UTC and 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.
Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 13, 2025 - 15:39 UTC
On 18 November 2025 between 09:00 UTC and 11:00 UTC, the supplier will be performing maintenance on their platform affecting SMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 14, 2025 - 15:41 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Cuba.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 13:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in the following list of countries.
El Salvador Peru
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:51 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Dominican Republic.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:59 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Peru.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:59 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Chile.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:59 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 16:00 UTC to 17:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Afghanistan.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:27 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19th November 2025, from 16:00 UTC to 17:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Vietnam.
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Nov 13, 2025 - 12:27 UTC
We have been notified that on 19-Nov-2024 between 18:00 UTC and 21:00 UTC, the network M1 will be performing maintenance on their platform affecting SMS towards Singapore M1.
During the maintenance window, you may experience Outbound/Inbound SMS delivery delays to M1.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 13, 2025 - 03:06 UTC
On 2025-11-20 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 03, 2025 - 23:56 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:37 UTC
Scheduled -
Between 24-NOV-25 15:00 UTC and 24-NOV-25 16:30 UTC we will be performing maintenance on our Cloud Runtime Services in APAC region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 24, 2025 - 15:00 UTC
Between 24-NOV-25 17:00 UTC and 24-NOV-25 18:30 UTC we will be performing maintenance on our Cloud Runtime Services in US region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes. Posted on
Nov 14, 2025 - 09:44 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:47 UTC
Scheduled -
Between 25-NOV-25 13:00 UTC and 25-NOV-25 14:30 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 25, 2025 - 13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:48 UTC
Scheduled -
Between 25-NOV-25 15:00 UTC and 25-NOV-25 16:30 UTC we will be performing maintenance on our Cloud Runtime Services in US region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 25, 2025 - 15:00 UTC
On 2025-11-26 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 06, 2025 - 18:48 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:49 UTC
Scheduled -
Between 26-NOV-25 13:00 UTC and 26-NOV-25 14:30 UTC we will be performing maintenance on our Cloud Runtime Services in APAC region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 26, 2025 - 13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:51 UTC
Scheduled -
Between 26-NOV-25 15:00 UTC and 26-NOV-25 16:30 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 26, 2025 - 15:00 UTC
On 2025-12-04 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 07, 2025 - 23:30 UTC
On 2025-12-11 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 07, 2025 - 23:33 UTC
On 2025-12-18 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Nov 07, 2025 - 23:36 UTC
Resolved -
We have resolved the issue that affected call recordings when using the /legs endpoint of the Conversation API. Most customers were not affected.
We will continue monitoring the system, but no further impact is expected.
Nov 17, 17:35 UTC
Identified -
Some customers are currently experiencing problems with Voice API Recordings not being uploaded. We are currently working to identify and resolve the issue.
You may experience issues with recordings being available to download.
We will update this status as soon as we have more information on this issue.
Nov 17, 15:15 UTC
Investigating -
Our monitoring system has alerted us to an issue with recordings being uploaded with our platform.
The following products are affected: Voice API
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Nov 17, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 UTC
Scheduled -
Between 16-Nov-2025 20:00 and 17-Nov-2025 02:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic in the US and CA.
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Nov 17, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 UTC
Scheduled -
On 16 November 2025 between 21:00 UTC and 23:00 UTC, the supplier will be performing maintenance on their platform affecting SMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.
Resolved -
We can confirm this problem has been resolved, and all services have been restored
Customers in AP-Southeast-1 region may have encountered intermittent failures with the following services starting from 2025-11-15 16:20 UTC.
Voice API Programmable SIP Verify API - Callbacks
Impact to Voice API and Programmable SIP was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.
Please let support@api.vonage.com know if you continue to experience problems with this.
Nov 16, 23:54 UTC
Monitoring -
Our teams have implemented a fix to mitigate the issue.
Customers in AP-Southeast-1 region may have experienced service degradation in voice call setup and Verify API callbacks starting as early as 16:20 UTC on November 15.
Impact to voice call setup was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.
The list of impacted services has been confirmed as follows: Voice API Programmable SIP Verify API
Customers utilizing the Legacy TTS platform were not impacted.
We will continue to monitor services during the next few hours and post updates should anything change.
Nov 16, 22:21 UTC
Investigating -
Our monitoring system has alerted us to a potential service issue with our platform.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products in the APAC region: Voice API Programmable SIP Text-to-Speech
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Nov 16, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:01 UTC
Scheduled -
Between 20:00 and 23:00 (UTC) on 16-Nov-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Resolved -
A server was in an unstable state in the eu-central region from 14/Nov/2025 14:13 UTC to 15:01 UTC. Some customers may have experienced dropped connections, failed archives and media streaming failures during this period if they run across this server. The faulty instance was detected and removed from rotation.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Nov 14, 15:50 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 11:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC
Scheduled -
Between 13-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting MMS sent from a subset of short code numbers in CA.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 13, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 UTC
Scheduled -
Between 2025-11-13 04:00 UTC and 2025-11-13 10:00 UTC, our 10 DLC supplier is performing maintenance on their SMS platform that will impact MO and MT traffic towards and from the operator Bell Canada.
During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.
Completed -
The scheduled maintenance has been completed.
Nov 13, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:01 UTC
Scheduled -
On 2025-11-13 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 13, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 UTC
Scheduled -
Between 12.11.2025 21:00 to 13.11.2025 03:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Vodafone network in Qatar.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Nov 13, 02:38 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 13, 01:20 UTC
Investigating -
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Nov 13, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 UTC
Scheduled -
Between 12 Nov 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Nov 12, 20:33 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 12, 14:04 UTC
Investigating -
We are currently observing inbound and outbound call degradation towards a subset of our Kenya Long Virtual Numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Nov 12, 18:52 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 12, 17:52 UTC
Investigating -
We are currently experiencing message delivery delays impacting traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Nov 12, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 UTC
Scheduled -
Between 12-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting MMS sent from a subset of short code numbers in CA.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 12, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:01 UTC
Scheduled -
Between 12-Nov-2025 03:00 and 07:00 UTC, our supplier will be performing maintenance on their platform affecting SMS, MMS sent from a subset of toll free numbers and short code numbers in Canada.
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Resolved -
This incident has been resolved.
Nov 11, 21:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 11, 17:00 UTC
Investigating -
We are observing SMS delivery degradation towards Vodafone Network in UK. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Nov 11, 14:59 UTC
Completed -
The scheduled maintenance has been completed.
Nov 11, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 UTC
Scheduled -
Between 10 Nov 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Nov 8, 15:23 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 8, 14:11 UTC
Investigating -
We are currently experiencing message delivery issues impacting traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Nov 8, 04:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 8, 04:03 UTC
Investigating -
We are currently observing SMS delivery degradation for pre-registered domestic traffic towards Indosat Ooreedoo and Hutchison networks in Indonesia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Nov 8, 03:18 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 8, 02:26 UTC
Investigating -
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled -
Between 07-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting MMS sent from a subset of toll free numbers and short code numbers in Canada.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 6, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:01 UTC
Scheduled -
Between 08:00 and 12:00 (UTC) on 6-Nov-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Completed -
The scheduled maintenance has been completed.
Nov 6, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 UTC
Scheduled -
Between 06-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting SMS, sent from a subset of toll free numbers and short code numbers in Canada.
During the maintenance window, you may experience SMS, Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 6, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 UTC
Scheduled -
Please be informed that a subset of small networks in the US will be performing maintenance on their SMS platforms per the below schedule:
Start: 2025-11-06 05:00 UTC End: 2025-11-06 09:00 UTC
Impacted Carriers: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Long Code, North America, SMS Toll-Free, North America).
During the maintenance window there may be times of messaging being periodically unavailable or facing delays towards small carriers.
Resolved -
Vonage services are fully restored following the billing issue which impacted service for some Voice and SMS API customers. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Nov 6, 08:17 UTC
Monitoring -
Vonage services are fully restored following the billing issue which impacted service for some Voice and SMS API customers. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Nov 6, 00:33 UTC
Identified -
Our engineering team has identified that a billing issue impacted service for some Voice and SMS API customers. We have applied initial mitigations and service is restored for affected customers. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 5, 18:13 UTC
Investigating -
Our monitoring system has alerted us to a service issue with our platform.
While we determine the specific impact and begin corrective measures, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the multiple services.
We aim to provide an update on our investigation within 1 hour
Completed -
The scheduled maintenance has been completed.
Nov 6, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 UTC
Scheduled -
On 2025-11-06 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Nov 5, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 UTC
Scheduled -
On 05-Nov-2025 between 16:00 UTC and 20:00 UTC, the operator CelcomDigi will be performing maintenance on their SMS platform for local/domestic & International traffic. Impact: You may experience temporary intermittent delivery for CelcomDigi local/domestic & International traffic during this period.
Completed -
The scheduled maintenance has been completed.
Nov 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:45 UTC
Scheduled -
Between 05-Nov-2025 08:30 and 12:30 UTC, AT&T network will be performing a planned maintenance on their SMS platform.
During the maintenance window, you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Resolved -
This incident has been resolved.
Nov 5, 08:54 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 5, 08:09 UTC
Investigating -
We are currently observing SMS delivery degradation towards Philippines Smart Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Nov 5, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:01 UTC
Scheduled -
We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUW1 (EU-3 / eu-west) region. During this time, API requests and calls may be routed to the EUC1 (EU-4 / eu-central) region. Customers may experience a minor impact on ongoing calls during this period.
Oct 29, 03:22 UTC
Completed -
The scheduled maintenance has been completed.
Nov 5, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 UTC
Scheduled -
We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUC1 (EU-4 / eu-central) region. During this time, API requests and calls may be routed to the EUW1 (EU-3 / eu-west) region. Customers may experience a minor impact on ongoing calls during this period.
Oct 29, 03:16 UTC
Completed -
The scheduled maintenance has been completed.
Nov 4, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:30 UTC
Scheduled -
Between 04-Nov-2025 15:30 and 19:00 UTC, AT&T network will be performing a planned maintenance on their MMS platform.
During the maintenance window you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Nov 4, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 UTC
Scheduled -
We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USW2 (US-4 / us-west) region. During this time, API requests and calls may be routed to the USE1 (US-3 / us-east) region. Customers may experience a minor impact on ongoing calls during this period.
Oct 23, 12:14 UTC
Completed -
The scheduled maintenance has been completed.
Nov 4, 08:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:01 UTC
Scheduled -
Between 04-Nov-2025 05:00 and 08:30 UTC, AT&T network will be performing a planned maintenance on their SMS and MMS platform.
During the maintenance window you may potentially experience SMS and MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Nov 4, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 UTC
Scheduled -
We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USE1 (US-3 / us-east) region. During this time, API requests and calls may be routed to the USW2 (US-4 / us-west) region. Customers may experience a minor impact on ongoing calls during this period.
Oct 23, 12:09 UTC
Completed -
The scheduled maintenance has been completed.
Nov 4, 06:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 UTC
Scheduled -
Between 03/11/2025 21:00 and 04/11/2025 06:00 UTC, the operator will be performing maintenance on their platform affecting SMS towards Virgin Media O2 (Telefonica UK Ltd) Network.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Nov 3, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 22:00 UTC
Scheduled -
To ensure the highest standards and availability of their services, Tele2 is scheduling an emergency maintenance on their SMS termination platform on the 2 Nov 2025 between 22:00 UTC to 3 Nov 2025 03:00 UTC, towards Altel/Tele2 network in Kazakhstan.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Kazakhstan.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Oct 31, 12:47 UTC