China SMS - Delivery Degradation of Pre-registered Brands

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Nov 16, 2025 - 03:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 16, 2025 - 02:35 UTC

Investigating

Please be advised that we are observing SMS delivery degradation for pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Posted Nov 15, 2025 - 04:37 UTC
This incident affected: Global Connectivity (SMS APAC).