Kenya SMS - Delivery degradation towards Safaricom network

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 05, 2025 - 17:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 05, 2025 - 16:47 UTC

Investigating

Please be advised that we are observing message delivery degradation towards Kenya Safaricom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

Posted Nov 05, 2025 - 11:22 UTC

This incident affected: Global Connectivity (SMS Middle East & Africa).