Video API - Media Router failure in EU Central

Incident Report for Vonage API Status

Resolved

A server was in an unstable state in the eu-central region from 14/Nov/2025 14:13 UTC to 15:01 UTC. Some customers may have experienced dropped connections, failed archives and media streaming failures during this period if they run across this server. The faulty instance was detected and removed from rotation.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Nov 14, 2025 - 15:50 UTC

This incident affected: Video (Session Connection, Archiving (Enterprise), Media Connection (Enterprise)).