Vonage services are fully restored following the billing issue which impacted service for some Voice and SMS API customers. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Posted Nov 06, 2025 - 08:17 UTC
Monitoring
Vonage services are fully restored following the billing issue which impacted service for some Voice and SMS API customers. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Posted Nov 06, 2025 - 00:33 UTC
Identified
Our engineering team has identified that a billing issue impacted service for some Voice and SMS API customers. We have applied initial mitigations and service is restored for affected customers. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 05, 2025 - 18:13 UTC
Investigating
Our monitoring system has alerted us to a service issue with our platform.
While we determine the specific impact and begin corrective measures, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the multiple services.
We aim to provide an update on our investigation within 1 hour