Investigating - Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations.
The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift.
Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected.
Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases.
What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers.
What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately.
Customer support Customers with questions should contact the Support Team https://www.vonage.com/support/
Sep 05, 2025 - 21:30 UTC
SMS & Messages
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
MMS
Operational
90 days ago
100.0
% uptime
Today
SMPP
Operational
90 days ago
100.0
% uptime
Today
Callbacks
Operational
90 days ago
100.0
% uptime
Today
Shortcodes
Operational
90 days ago
100.0
% uptime
Today
Phone Numbers
Operational
90 days ago
100.0
% uptime
Today
10 DLC Platform
Operational
90 days ago
100.0
% uptime
Today
Messages API
Operational
90 days ago
100.0
% uptime
Today
Dispatch
Operational
90 days ago
100.0
% uptime
Today
In-App Messaging
Operational
90 days ago
100.0
% uptime
Today
Number Deactivation
Operational
90 days ago
100.0
% uptime
Today
Video
Operational
90 days ago
100.0
% uptime
Today
Session Connection
Operational
90 days ago
100.0
% uptime
Today
Archiving (Standard)
Operational
90 days ago
100.0
% uptime
Today
Archiving (Enterprise)
Operational
90 days ago
100.0
% uptime
Today
Broadcast (HLS/RTMP)
Operational
90 days ago
100.0
% uptime
Today
Monitoring Callbacks
Operational
90 days ago
100.0
% uptime
Today
SIP Interconnect
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Standard)
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Enterprise)
Operational
In order to keep improving our platform and services, we will be performing some maintenance activities on Monday, October 13 2025 from 11:00 am to 12:00pm UTC. During this time, signups, buying numbers, assigning numbers and other areas of Dashboard will be impacted.
We appreciate your patience during this time, and if you encounter any issues, please contact our support team through the usual channels.
Between 13 Oct 2025 at 20:00 (UTC) and 14 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 29, 2025 - 18:44 UTC
Between 14-Oct-2025 03:00 and 11:00 UTC, AT&T's network will be performing planned maintenance on its MMS platform.
During the maintenance window, you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 09, 2025 - 13:03 UTC
Between 14-Oct-2025 03:00 and 11:00 UTC, AT&T network will be performing a planned maintenance on their MMS platform.
During the maintenance window you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 09, 2025 - 19:15 UTC
Between 14-Oct-2025 03:00 UTC and 14-Oct-2025 07:00 UTC, Video Session Inspector, Video Archive Inspector, and Voice Inspector tools will be affected by planned maintenance.
During this maintenance window, some users may experience performance degradation or intermittent disruptions in those tools.
If you have any questions or concerns, please contact our support team at support@api.vonage.com Posted on
Oct 07, 2025 - 14:59 UTC
On October 14 2025 between 09:00 UTC and 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.
Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 02, 2025 - 16:04 UTC
We will be undergoing scheduled maintenance on the APAC RTC Servers handling Voice traffic in the APSE2 (AP-4 / apac-syd) region. During this time, API requests and calls may be routed to the APSE1 (AP-3 / apac-sng) region. Customers may experience a minor impact on ongoing calls during this period. Posted on
Oct 06, 2025 - 20:51 UTC
We will be undergoing scheduled maintenance on the APAC RTC Servers handling Voice traffic in the APSE1 (AP-3 / apac-sng) region. During this time, API requests and calls may be routed to the APSE2 (AP-4 / apac-syd) region. Customers may experience a minor impact on ongoing calls during this period. Posted on
Oct 06, 2025 - 21:12 UTC
Between 14 Oct 2025 at 20:00 (UTC) and 15 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 10, 2025 - 14:14 UTC
Between 15-Oct-2025 03:00 and 11:00 UTC, AT&T network will be performing a planned maintenance on their MMS platform.
During the maintenance window you may potentially experience SMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 09, 2025 - 19:17 UTC
Between 15-Oct-2025 03:00 and 11:00 UTC, AT&T's network will be performing planned maintenance on its MMS platform.
During the maintenance window, you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 09, 2025 - 13:09 UTC
On 2025-10-16 between 02:00 UTC and 05:00 UTC, the supplier will be performing maintenance on their platform affecting SMS sent from 10DLC numbers in the US and CA.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 10, 2025 - 16:22 UTC
On 2025-10-16 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers and Short Codes in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 05, 2025 - 22:43 UTC
Between 16 Oct 2025 at 20:00 (UTC) and 17 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 10, 2025 - 14:15 UTC
On 2025-10-20 between 06:00 UTC and 11:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 06, 2025 - 14:31 UTC
Between 20-Oct-2025 08:00 and 09:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic toward AT&T.
During the maintenance window you may potentially experience 10DLC MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 09, 2025 - 20:12 UTC
Between 20 Oct 2025 at 20:00 (UTC) and 21 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 29, 2025 - 18:46 UTC
Between 22 Oct 2025 at 20:00 (UTC) and 23 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 29, 2025 - 18:47 UTC
On 2025-10-23 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 05, 2025 - 22:47 UTC
Between 23-10-2025 03:00 and 10:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 25, 2025 - 20:53 UTC
Between 24-10-2025 03:00 and 10:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 25, 2025 - 20:15 UTC
Between 27 Oct 2025 at 20:00 (UTC) and 28 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 29, 2025 - 18:48 UTC
Between 29 Oct 2025 at 20:00 (UTC) and 30 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 29, 2025 - 18:49 UTC
On 2025-10-30 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Sep 05, 2025 - 22:49 UTC
On 2025-11-06 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 03, 2025 - 23:55 UTC
On 2025-11-13 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 03, 2025 - 23:57 UTC
On 2025-11-20 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 03, 2025 - 23:56 UTC
On 2025-11-26 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions. Posted on
Oct 06, 2025 - 18:48 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 UTC
Scheduled -
Between 11.10.2025 21:00 to 12.10.2025 03:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Vodafone in Qatar.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 10, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:00 UTC
Scheduled -
Between 10 Oct 2025 at 16:00 (UTC) and 10 Oct 2025 17:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 10, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:01 UTC
Scheduled -
On 09 Oct 2025 between 21:00 (UTC) and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 9, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 UTC
Scheduled -
Between 09 Oct 2025 at 18:00 (UTC) and 09 Oct 2025 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 9, 12:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:01 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 8, 00:10 UTC
Scheduled -
On October 9th, 2025, between 04:00 (UTC) and 12:00 (UTC), T-Mobile will be performing a maintenance affecting SMS and MMS towards T-Mobile.
During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.
Completed -
The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 UTC
Scheduled -
On 2025-10-09 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers and Short Codes in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Oct 9, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 UTC
Scheduled -
Between 08 Oct 2025 at 20:00 (UTC) and 09 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 8, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC
Scheduled -
AT&T network has scheduled maintenance on their MMS platform on 08-Oct-2025 between 03:00 UTC and 11:00 UTC. During the maintenance window, you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC
Scheduled -
Between 08-10-2025 04:00 and 11:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States.
Completed -
The scheduled maintenance has been completed.
Oct 7, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:02 UTC
Scheduled -
Between 07-Oct-2025 03:00 and 11:00 UTC, AT&T's network will be performing planned maintenance on its MMS platform.
During the maintenance window, you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Oct 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:01 UTC
Scheduled -
Between 07-10-2025 03:00 and 10:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada.
Completed -
The scheduled maintenance has been completed.
Oct 7, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 23:52 UTC
Scheduled -
Between 07-Oct-2025 03:00 and 09:00 UTC, AT&T network will be performing a planned maintenance on their SMS and MMS platform.
During the maintenance window, you may potentially experience SMS or MMS failure or latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Completed -
The scheduled maintenance has been completed.
Oct 7, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 UTC
Scheduled -
On 06 Oct 2025 between 21:00 (UTC) and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 7, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 UTC
Scheduled -
Between 06 Oct 2025 at 20:00 (UTC) and 07 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 7, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:01 UTC
Scheduled -
Between 06 Oct 2025 at 20:00 (UTC) and 07 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Oct 6, 20:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 6, 19:04 UTC
Investigating -
We are currently observing inbound and outbound call degradation towards a subset of our Kenya Long Virtual Numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Oct 3, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 03:01 UTC
Scheduled -
On 2025-10-03 between 03:00 UTC and 10:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers and Short Codes in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Oct 3, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 03:00 UTC
Scheduled -
On 2025-10-03 between 03:00 UTC and 10:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Resolved -
This incident has been resolved.
Oct 3, 09:49 UTC
Investigating -
Please be advised that we are observing message delivery degradation towards Xfera Moviles SA Spain.
You may experience missing or delayed inbound, outbound messages and delivery receipts when sending to this operator. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Oct 3, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 01:00 UTC
Scheduled -
We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the USE1 (US-3 / na-east) region. During this time, API requests and calls will be routed to the USW2 (US-4 / na-west) region. Customers may experience a minor impact on ongoing calls during this period.
Sep 23, 19:40 UTC
Completed -
The scheduled maintenance has been completed.
Oct 2, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 14:00 UTC
Scheduled -
Between 02-OCT-2025 14:00 UTC and 02-OCT-2025 15:00 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 18, 11:39 UTC
Completed -
The scheduled maintenance has been completed.
Oct 2, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 12:00 UTC
Scheduled -
Between 02-OCT-2025 12:00 UTC and 02-OCT-2025 13:00 UTC we will be performing maintenance on our Cloud Runtime Services in APAC region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 18, 11:36 UTC
Completed -
The scheduled maintenance has been completed.
Oct 2, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC
Scheduled -
On 2025-10-02 between 03:00 UTC and 10:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Oct 2, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC
Scheduled -
On 2025-10-02 between 03:00 UTC and 10:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers and Short Codes in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Oct 2, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 UTC
Scheduled -
Between 01 Oct 2025 at 20:00 (UTC) and 02 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 1, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 18:00 UTC
Scheduled -
Between 1 Oct 2025 at 18:00 (UTC) and 1 Oct 2025 23:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Oct 1, 15:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:00 UTC
Scheduled -
We have been notified by our supplier that on 01-Oct-2025 between 12:00 UTC and 03:00 UTC, the supplier will be performing maintenance on their platform.
In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers from TPG QLD (TPG Telecom's operations in Queensland, Australia) might be affected during the maintenance period.
Completed -
The scheduled maintenance has been completed.
Oct 1, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:00 UTC
Scheduled -
Between 01-OCT-2025 14:00 UTC and 01-OCT-2025 15:00 UTC we will be performing maintenance on our Cloud Runtime Services in US region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 18, 11:31 UTC
Completed -
The scheduled maintenance has been completed.
Oct 1, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:01 UTC
Scheduled -
Between 01-OCT-2025 12:00 UTC and 01-OCT-2025 13:00 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 18, 11:13 UTC
Completed -
The scheduled maintenance has been completed.
Oct 1, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:00 UTC
Scheduled -
Between October 1, 2025, 09:00 AM to 11:00 AM UTC, the Video Archive Inspector and Playground tools will be affected by planned maintenance.
We will be performing updates to our authentication systems as part of ongoing security and infrastructure improvements.
During the maintenance window, access to Video Archive Inspector and Playground tools for a specific applicationId may be temporarily unavailable or experience degraded performance.
If you have any questions or concerns, please contact our support team at support@api.vonage.com
Sep 24, 21:47 UTC
Completed -
The scheduled maintenance has been completed.
Oct 1, 09:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 UTC
Scheduled -
Between 04:00 and 09:00 (UTC) on the 1st October 2025, the supplier will be performing maintenance on their platform affecting SMS towards Toll-Free numbers in the US.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Oct 1, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:01 UTC
Scheduled -
Between 04:00 and 07:00 (UTC) on 01-Ot-2025, a planned maintenance will be performed affecting a subset of USA long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA long virtual numbers.
Completed -
The scheduled maintenance has been completed.
Oct 1, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 UTC
Scheduled -
Between 30 Sep 2025 at 20:00 (UTC) and 1 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
From September 30th at 20:18 UTC to September 30th at 20:23 UTC we have experienced a server connectivity issue in US West region impacting Video API Archiving and Broadcasts. During the impact window, customers may have encountered errors with archives or broadcasts. All the services are now functioning correctly. For any additional questions, please contact support at support@api.vonage.com.
Sep 30, 20:52 UTC
Completed -
The scheduled maintenance has been completed.
Sep 30, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:00 UTC
Scheduled -
Between 30-09-2025 16:00 UTC and 31-09-2025 17:00 UTC we will be performing maintenance on our Cloud Runtime Services in US region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 18, 11:07 UTC
Completed -
The scheduled maintenance has been completed.
Sep 30, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:00 UTC
Scheduled -
Between 30-09-2025 14:00 UTC and 30-09-2025 15:00 UTC we will be performing maintenance on our Cloud Runtime Services in APAC region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Sep 30, 14:00 UTC
Completed -
The scheduled maintenance has been completed.
Sep 30, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:01 UTC
Scheduled -
Between 30-Sep-2025 03:00 and 11:00 UTC, AT&T network will be performing a planned maintenance on their MMS platform.
During the maintenance window, you may potentially experience MMS latency for messages sent to and from subscribers of the AT&T network, including delivery receipts.
Resolved -
This incident has been resolved.
Sep 30, 04:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 30, 04:36 UTC
Investigating -
Please be advised that we have been notified of SMS delivery degradation affecting International brands towards Malaysia Celcom and Digi networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Sep 30, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:02 UTC
Scheduled -
Between 15 Oct 2025 at 20:00 (UTC) and 16 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Sep 30, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:02 UTC
Scheduled -
Between 29 Sep 2025 at 20:00 (UTC) and 30 Sep 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Sep 30, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:00 UTC
Scheduled -
Between 29 Sep 2025 at 20:00 (UTC) and 30 Sep 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Sep 29, 23:27 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 29, 23:04 UTC
Investigating -
We are observing SMS delivery degradation towards all networks in Colombia.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Sep 29, 20:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 UTC
Scheduled -
We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUW1 (EU-3 / eu-west) region. During this time, API requests and calls will be routed to the EUC1 (EU-4 / eu-east) region. Customers may experience a minor impact on ongoing calls during this period.
Sep 23, 19:35 UTC
Resolved -
This incident has been resolved.
Sep 29, 17:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 29, 16:55 UTC
Investigating -
We are currently experiencing message delivery issues impacting traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
Resolved -
Media server was in an unstable state in EU West region from 29/Sep/2025 8:39 AM UTC to 29/Sep/2025 8:40 AM UTC. Some customers may have experienced failures in Connection and Archiving during this period if they run across this server. The faulty instance was detected and removed from rotation.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Sep 29, 09:28 UTC
Resolved -
This incident has been resolved.
Sep 29, 07:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 21:20 UTC
Investigating -
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers. You might experience delayed MTs, Delayed MOs, Missing delivery receipts or late delivery receipts.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Sep 29, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:00 UTC
Scheduled -
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of US Short Codes.
Date - 29th September 2025 Maintenance Window: 5.00 - 5.30 am UTC
During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.
We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with support@api.vonage.com.
Sep 23, 09:23 UTC
Completed -
The scheduled maintenance has been completed.
Sep 28, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:00 UTC
Scheduled -
On 28-Sep-2025 between 20:00 (UTC) and 22:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Sep 28, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:00 UTC
Scheduled -
Between 27-Sep-2025, 07:00 UTC and 28-Sep-2025, 10:00 UTC Rogers Wireless will be performing maintenance on their SMS platform.
During the maintenance window, you may experience missing or delayed SMS Inbound / Outbound messages and Delivery Receipts. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.