In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 11:00 UTC
Scheduled - On 25 April 2024 between 11:00 UTC and 21:00 UTC, the operator KDDI Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 25, 2024 11:00-21:00 UTC
Investigating - We are currently observing SMS delivery degradation towards MPT network in Myanmar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 25, 2024 - 04:08 UTC
Update - We are continuing to investigate this issue.
Apr 06, 2024 - 00:29 UTC
Update - Please be informed that we are observing SMS delivery degradation towards Ooredoo and Vodafone, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Feb 23, 2024 - 05:13 UTC
Update - We are continuing to investigate this issue.
Feb 21, 2024 - 04:06 UTC
Investigating - Please be informed that we are still observing SMS delivery degradation towards Ooredoo, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Feb 20, 2024 - 05:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2024 - 02:56 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ooredoo, Qatar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Feb 19, 2024 - 23:05 UTC
Investigating - We are currently observing Inbound SMS delivery degradation of messages towards a subset of Denmark Long Virtual Numbers sent by TDC MVNO users. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Nov 10, 2022 - 18:29 UTC
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Video Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Opentok Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Vonage Video Express Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Video SDK CDN Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Programmable SIP Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.97 % uptime
Today
TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice SDK Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Degraded Performance
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Under Maintenance
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Degraded Performance
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Russia SMS - Planned maintenance affecting Megafon Apr 25, 2024 20:00 - Apr 26, 2024 00:00 UTC
Between 2024-04-25 20:00 to 2024-04-26 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Apr 23, 2024 - 13:04 UTC
Russia SMS - Planned maintenance affecting Megafon Apr 26, 2024 20:00 - Apr 27, 2024 00:00 UTC
Between 2024-04-26 20:00 to 2024-04-27 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Apr 23, 2024 - 13:05 UTC
Russia SMS - Planned maintenance affecting Tele2 Apr 29, 2024 20:00 - Apr 30, 2024 00:00 UTC
Between 29 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 28, 2024 - 11:02 UTC
Russia SMS - Planned maintenance affecting Megafon May 3, 2024 20:00 - May 4, 2024 00:00 UTC
Between 2024-05-03 20:00 to 2024-05-04 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Mar 29, 2024 - 16:14 UTC
Russia SMS - Planned maintenance affecting Beeline May 6, 2024 21:00 - May 7, 2024 00:00 UTC
Between 6 May 2024 21:00 and 7 May 2024 00:00 (UTC), the network operator will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Apr 25, 2024 - 09:37 UTC
France SMS - Planned maintenance affecting Bouygues May 6, 2024 22:00 - May 7, 2024 05:00 UTC
From 2023/05/06 22:00 UTC and 2023/05/07 05:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Apr 24, 2024 - 14:00 UTC
On 08-May-2024 between 08:30 UTC and 09:30 UTC, Indosat Ooredoo Hutchison will be performing maintenance on their platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Apr 25, 2024 - 06:56 UTC
Past Incidents
Apr 25, 2024
Resolved - At 2024/04/25 12h:50 UTC, a transient connectivity problem in our South East APAC region could have caused a degradation on the capacity to operate our services through API and to establish new connections to our services. The issue was fully resolved at 2024/04/25 13h:08 UTC

For any additional questions, please contact support at support@api.vonage.com

Apr 25, 14:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 25th April 2024, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Mar 29, 04:43 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 UTC
Scheduled - Between 2024-04-24 20:00 to 2024-04-25 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 23, 10:58 UTC
Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:00 UTC
Scheduled - On 24 April 2024 between 11:00 UTC and 21:00 UTC, the operator KDDI Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 13:16 UTC
Resolved - This incident has been resolved.
Apr 24, 20:09 UTC
Update - We are continuing to monitor for any further issues.
Apr 24, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 18:51 UTC
Investigating - We are observing delivery receipt delays for messages sent via Subset of Short Codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 24, 17:12 UTC
Resolved - This incident has been resolved.
Apr 24, 19:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 17:53 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 24, 15:51 UTC
Resolved - The Dashboard problem has been resolved.

The following services were impacted from 2024-04-24 12:42 UTC until 2024-04-24 13:10 UTC:
Vonage Dashboard

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Apr 24, 15:42 UTC
Monitoring - Customers might have experienced problems impacting the login service of our Dashboard and 500 errors when calling our Account API.

The following service has been impacted from 2024-04-24 12:42 UTC until 2024-04-24 13:10 UTC:
Vonage Dashboard


We will continue monitoring the issue and provide you with updates in the next few hours.

Apr 24, 13:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:01 UTC
Scheduled - Between 24 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 28, 11:02 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 UTC
Scheduled - On 23-April-2024 between 22:00 UTC until 24-April-2024 06:00 UTC, the operator Three UK will be performing maintenance on their SMS, Voice and MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS, MMS & Voice delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 23, 08:42 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 UTC
Scheduled - Between 04:00 (UTC) and 06:00 (UTC) on the 24th-April-2024, we will be performing planned maintenance on our platform. During the maintenance window some users may experience issues in accessing the Video Inspector, Archive Inspector and Voice Inspector tools.
Apr 22, 21:43 UTC
Resolved - This incident has been resolved.
Apr 24, 00:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 23:59 UTC
Investigating - Please be advised that we are observing message delivery degradation towards GrameenPhone.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

Apr 23, 19:26 UTC
Resolved - This incident has been resolved.
Apr 24, 00:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 23:15 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Myanmar Posts and Telecommunications network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 23, 15:40 UTC
Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 23:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 13:30 UTC
Investigating - We are currently observing SMS delivery degradation towards Glo Mobile (Globacom) network in Nigeria.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 22, 22:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - Between 2024-04-23 16:00 and 22:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Digi in Malaysia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 19, 09:39 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 UTC
Scheduled - On 23 April 2024 between 11:00 UTC and 21:00 UTC, the operator KDDI Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Scheduled - We have been notified that on 23-Apr-2024 between 08:00 UTC and 16:00 UTC, our supplier will be performing maintenance on their platform.

Inbound/outbound calls between Spark New Zealand network and New Zealand Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.

Apr 23, 03:17 UTC
Resolved - This incident has been resolved.
Apr 23, 15:18 UTC
Update - We are continuing to monitor for any further issues.
Apr 23, 15:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 13:27 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Bangladesh Banglalink network .

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

Apr 23, 07:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 UTC
Scheduled - On 23-Apr-2024 between 05:00 UTC and 12:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 19, 18:49 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:30 UTC
Scheduled - Between 2024-04-23 04:30 and 06:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 19, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 UTC
Scheduled - On 22-April-2024 between 22:00 UTC until 23-April-2024 06:00 UTC, the operator 3UK will be performing maintenance on their SMS, Voice and MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS, MMS & Voice delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 15:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 UTC
Scheduled - From 2023/04/22 22:00 UTC and 2023/04/23 05:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 11, 10:09 UTC
Resolved - This incident has been resolved.
Apr 23, 01:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 01:02 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Myanmar Posts and Telecommunications network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 22, 04:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 UTC
Scheduled - Between 22 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 28, 11:01 UTC
Apr 22, 2024
Resolved - The issue impacting In-App Voice calls in the Virginia Data Center (US-3) is resolved. There has been no customer impact identified.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Apr 22, 16:25 UTC
Update - Customers are currently experiencing problems impacting In-App Voice calls in the Virginia Data Center (US-3).

You may see 503 HTTP errors when trying to create In-App Voice calls.

The following services have been impacted from 2024-04-22 14:05 UTC:
In-App Voice Calls

Other Voice API calls and SIP Trunking have not been impacted.

We will update this status as soon as we have more information on this issue.

Apr 22, 16:09 UTC
Investigating - Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US API endpoints. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Apr 22, 14:32 UTC
Resolved - This incident has been resolved.
Apr 22, 11:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 10:59 UTC
Investigating - We observed delivery receipt delay when sending via Subset of Short Codes

You may observe degradation or delays for outbound SMS messages We are working to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 22, 04:55 UTC
Apr 21, 2024
Resolved - This incident has been resolved.
Apr 21, 07:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 06:59 UTC
Investigating - We have been notified by our 10 DLC numbers supplier about delivery degradation towards USA & Canada which may affect all numbers traffic.

You may observe degradation or delays for outbound and inbound SMS messages sent to / from all numbers in the US and CA. We are working to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 21, 05:16 UTC
Apr 20, 2024
Resolved - This incident has been resolved.
Apr 20, 23:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 07:40 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ecuador Otecel S.A.
(Movistar) network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 19, 19:46 UTC
Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - On 19-April-2024 between 05:00 UTC and 11:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 19:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 2024-04-19 05:00 UTC
End: 2024-04-19 09:00 UTC

Impacted Carrier(s):
ACS Wireless Inc, ASTAC, Bluegrass Cellular, BreakAway Wireless, Carolina West Wireless Inc., Chat Mobility, Copper Valley, Cordova Wireless, Cricket Wireless, CTC Telecom, Custer Tel, Duet, Eagle Tel, Flat Wireless, LLC, GCI Communications, Illinois Valley Cellular; IVC, Inland Cellular, Limitless Mobile, Mid-Rivers Communications, MTPCS LLC Cellular One, Nex-Tech Wireless, Northwest Missouri Cellular, Nucla-Naturita Tel, Pine Belt Cellular, PTCI, Silver Star Communications, SouthernLINC Wireless, SRT Wireless, Strata Networks, Thumb Cellular, Union Wireless, Viaero Wireless and West Central Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Apr 17, 01:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:30 UTC
Scheduled - On 19 Apr 2024 between 06:30 UTC and 08:00 UTC, our Pre-Reg supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 03:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 UTC
Scheduled - On 18th-April-2024 between 18:00 UTC to 19th-April-2024 00:00 UTC, the operator Maxis will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 12:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 UTC
Scheduled - Between 2024-04-18 20:00 to 2024-04-19 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 17:15 UTC
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 UTC
Scheduled - We have been notified that on 18-April-2024 between 17:00 UTC and 21:00 UTC, the network SingTel will be performing maintenance on their platform affecting SMS towards Singapore SIngTel.

During the maintenance window, you may experience SMS delivery delays.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 11:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 UTC
Scheduled - We will be performing maintenance on Messages API from Wednesday, Apr 17th 2024 09:00 (UTC) to Thursday, Apr 18th 2024 16:00 (UTC). During this time, we'll upgrade whatsapp on-premise numbers. There is no expected impact to customers but some customers may experience a minor (<5 mins) delays to callbacks.
Apr 12, 09:32 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled - Between 04:00 and 08:00 (UTC) on the 18th April 2024, one of our suppliers will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Mar 29, 04:42 UTC
Resolved - This incident has been resolved.
Apr 18, 07:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 06:30 UTC
Investigating - Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 18, 04:39 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:30 UTC
Scheduled - Between 2024-04-18 04:30 and 06:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 15, 17:33 UTC
Resolved - This incident has been resolved.
Apr 18, 04:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 13:27 UTC
Update - We are continuing to investigate this issue.
Apr 17, 11:57 UTC
Investigating - We are currently observing SMS delivery degradation towards MPT network in Myanmar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 16, 06:58 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 UTC
Scheduled - Between 17 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 28, 11:00 UTC
Apr 17, 2024
Resolved - This incident has been resolved.
Apr 17, 22:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 21:39 UTC
Investigating - We are currently observing SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 17, 16:22 UTC
Resolved - This incident has been resolved.
Apr 17, 21:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 21:25 UTC
Investigating - We are currently observing SMS delivery degradation towards MTN Uganda, Uganda.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

Please contact support@api.vonage.com if you have any questions.

Apr 17, 16:49 UTC
Resolved - This incident has been resolved.
Apr 17, 20:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 19:19 UTC
Investigating - We are have been notified about delivery reports latency for messages using a subset of Short Codes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 17, 18:52 UTC
Resolved - Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.

Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.

Our normal procedure in these circumstances is:
Refine our monitoring to minimise alerts for behaviour with no customer impact.
Identify any possible improvements for the resilience of internal systems.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Apr 17, 14:26 UTC
Investigating - Our monitoring has alerted us to a potential outbound service issue with our Messages API platform. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Apr 17, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 17:27 UTC
Scheduled - Between 17th April 05:00 UTC and 05:59 UTC we will be performing essential maintenance at our Oregon Data Center (US-4) for the API platform.

During this time, calls sent to sip-us.vonage.com will be routed through our Virginia Data Center (US-3).

There is no impact expected to voice traffic.

The products under maintenance are:
• Voice API
• SIP Trunking
• Programmable SIP and SIP Connect

Apr 3, 17:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC
Scheduled - Between 2024-04-17 04:00 to 05:00 (UTC), the operator Vodafone GmbH will be performing maintenance on their SMS platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 15:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 UTC
Scheduled - Between 2024-04-16 20:00 to 2024-04-17 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 13:46 UTC
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 03:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 01:57 UTC
Investigating - We have been notified by our Toll-Free numbers supplier about SMS degradation impacting delivery receipts for messages to T-Mobile numbers.

As a result of this issue, delivery receipts via toll free numbers may be missing or delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 16, 00:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 UTC
Scheduled - Between 15 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 28, 10:59 UTC
Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 02:29 UTC
Investigating - Since 2024-04-14 00:06 (UTC), we have noticed delays with our Push Notifications services in the EU and AP regions. We are currently investigating.
Apr 15, 00:54 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 15:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 14:49 UTC
Investigating - Please be informed that we have been notified by our supplier about SMS delivery degradation towards the network Tigo, Paraguay.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 12:57 UTC
Resolved - This incident has been resolved.
Apr 12, 13:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 11:26 UTC
Investigating - We are currently observing SMS delivery degradation towards MPT network in Myanmar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 03:46 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled - On April 12th 2024, between 03:00 (UTC) and 11:00 (UTC), T-Mobile will be performing an emergency maintenance.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Apr 12, 00:20 UTC
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 UTC
Scheduled - Between 2024-04-11 19:00 to 2024-04-11 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 10, 20:04 UTC
Resolved - Customers may have experienced errors with video API requests in the region US-EAST-1 between 16:00 and 16:08 UTC. The issue is now resolved, and there should not be any further impact.

Please let support@api.vonage.com know if you continue to experience problems with this.

Apr 11, 20:33 UTC
Resolved - This incident has been resolved.
Apr 11, 18:38 UTC
Monitoring - We have implemented a fix for the outage in our Sydney Data Center

The list of services that were impacted have been confirmed as:
In-App Voice calls in the Sydney Data Center (api-ap-4.vonage.com)
GET requests in the Sydney Data Center (api-ap-4.vonage.com)

We will continue to monitor the service during the next few hours and post updates should anything change.

Apr 11, 14:35 UTC
Investigating - We have observed a reoccurrence of the issue affecting the outage in our Sydney Data Center.
We are currently investigating the reason for the reoccurrence.

Apr 11, 14:06 UTC
Monitoring - We have implemented a fix for the outage in our Sydney Data Center

The list of services that were impacted have been confirmed as:
In-App Voice calls in the Sydney Data Center (api-ap-4.vonage.com)
GET requests in the Sydney Data Center (api-ap-4.vonage.com)

We will continue to monitor the service during the next few hours and post updates should anything change.

Apr 11, 13:40 UTC
Identified - We have identified the root cause of the outage in our APAC Data Center.

The outage is limited to In-App Voice calls and GET requests in the Sydney Data Center (api-ap-4.vonage.com). Customers using the Sydney Data Center should move all traffic to the Singapore Data Center (api-ap-3.vonage.com) to avoid the issue. This does not affect In-App Voice calls, or GET requests, in other Data Centers; and Voice API PSTN calls, WebSocket calls, and SIP Trunking is not affected.

We are currently working on getting the issue fixed and will post further updates here.

Apr 11, 13:07 UTC
Investigating - Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to APAC Voice API endpoints. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Apr 11, 12:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:30 UTC
Scheduled - Between 2024-04-11 04:30 and 06:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Apr 8, 19:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 UTC
Scheduled - Between 10 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Mar 28, 10:58 UTC