In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 05:02 UTC
Scheduled - On November 21st 2024, between 05:00 (UTC) and 08:00 (UTC), Verizon will be performing maintenance on their network.

During the maintenance window, you may experience SMS & MMS Inbound, Outbound, and Delivery Receipt delays and failures for messages to and from Verizon numbers.

Please contact support@api.vonage.com if you have any questions.

Nov 21, 2024 05:00-08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 05:01 UTC
Scheduled - Between 05:00 UTC on 21 November, 2024 and 08:00 UTC on 21 November, 2024, Verizon Wireless will be performing maintenance on their platform affecting SMS & MMS towards their network.

During the maintenance window, you may experience SMS & MMS Inbound, Outbound, and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Nov 21, 2024 05:00-08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 05:00 UTC
Scheduled - On November 21st 2024, between 05:00 (UTC) and 08:00 (UTC), Verizon will be performing maintenance on their network.

During the maintenance window, you may experience SMS and MMS Inbound/Outbound and Delivery Receipt delays.

Please contact support@api.vonage.com if you have any questions.

Nov 21, 2024 05:00-08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 03:00 UTC
Scheduled - Between 2024-11-21 03:00 UTC and 2024-11-21 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Nov 21, 2024 03:00-07:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 2024 - 02:28 UTC
Update - This incident is now affecting MMS from all US numbers to AT&T.
Nov 20, 2024 - 21:25 UTC
Update - This incident is also affecting MMS from US Toll Free numbers to AT&T.
Nov 20, 2024 - 17:59 UTC
Investigating - We have been notified by our suppliers about MMS latency to the AT&T network for a subset of US shortcodes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 2024 - 17:51 UTC
Update - We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 2024 - 10:25 UTC
Update - We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 11, 2024 - 13:48 UTC
Update - We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 08, 2024 - 09:24 UTC
Update - We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 06, 2024 - 02:03 UTC
Update - We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Oct 30, 2024 - 10:15 UTC
Update - We continue to work with our carrier partner to resolve the issue.
Oct 28, 2024 - 02:20 UTC
Update - We continue to work with our carrier partner to resolve the issue.
Oct 23, 2024 - 03:15 UTC
Update - Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards all China networks.
Oct 18, 2024 - 12:55 UTC
Investigating - Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards China Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Oct 18, 2024 - 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2024 - 00:00 UTC
Scheduled - Between 18-Nov-2024 00:00 UTC and 22-Nov-2024 04:00 UTC, the operator O2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com

Nov 18, 2024 00:00 - Nov 22, 2024 00:00 UTC
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Video Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Opentok Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Vonage Video Express Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Video SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Programmable SIP Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice SDK Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Degraded Performance
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Degraded Performance
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Under Maintenance
90 days ago
99.99 % uptime
Today
SMS North America Under Maintenance
90 days ago
100.0 % uptime
Today
MMS North America Under Maintenance
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
99.98 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On November 21st 2024, between 08:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an emergency maintenance.

During the maintenance window, you may potentially experience sms and mms latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 02:56 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 10 minutes.

China
Singapore
Vietnam
Hong Kong
Malaysia
Taiwan
Philippines
Indonesia
Nepal
South Korea
Brunei

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:03 UTC
We have been notified by our supplier that on 21-Nov-2024 between 09:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 12, 2024 - 06:40 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Belgium. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Belgium.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:02 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Germany. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Germany.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:03 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Bahrain. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Bahrain.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:03 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Iraq. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Iraq.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:03 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 21st November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in France. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in France.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:03 UTC
Russia SMS - Planned maintenance affecting Tele2 Nov 21, 2024 20:00 - Nov 22, 2024 00:00 UTC
On 21-11-2024 20:00 UTC and 22-11-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 17:20 UTC
Russia SMS - Planned maintenance affecting Megafon and Yota Nov 21, 2024 20:00 - Nov 22, 2024 00:00 UTC
On 21-11-2024 20:00 UTC and 22-11-2024 00:00 UTC, the operator Megafon and Yota will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 16:32 UTC
Between 2024-11-22 04:00 UTC and 2024-11-22 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS towards Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 14, 2024 - 21:42 UTC
On Nov 22nd 2024, between 05:00 (UTC) and 08:00 (UTC), Verizon will be performing a planned maintenance.

SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US.
MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 13, 2024 - 09:05 UTC
Between 05:00 UTC on 22 November, 2024 and 08:00 UTC on 22 November, 2024, Verizon Wireless will be performing maintenance on their platform affecting SMS & MMS towards their network.

During the maintenance window, you may experience SMS & MMS Inbound, Outbound, and Delivery receipt delays for messages to and from Verizon numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 14, 2024 - 20:48 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 22nd November 2024 between 09:00 UTC to 14:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 10 minutes.

Bangladesh
Hong Kong
India
Indonesia
Japan
Malaysia
Myanmar
Pakistan
Philippines
Taiwan
Thailand

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:11 UTC
We have been notified by our supplier that on 23-Nov-2024 between 15:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, you may experience call failure to/from our Japan long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Oct 21, 2024 - 09:02 UTC
Russia SMS - Planned maintenance affecting Megafon Nov 23, 2024 20:00 - Nov 24, 2024 00:00 UTC
On 23-11-2024 20:00 UTC and 24-11-2024 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 15, 2024 - 12:41 UTC
Between 24 Nov 2024 20:00 UTC and 25 Nov 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 09:56 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 25th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 10 minutes.

Bangladesh
Cambodia
India
Indonesia
Malaysia
Sri Lanka
Laos


During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:16 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 25th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 10 minutes.

Egypt
Tunisia
Madagascar
Eswatini (formerly Swaziland)

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Posted on Nov 12, 2024 - 14:19 UTC
Russia SMS - Planned maintenance affecting Tele2 Nov 25, 2024 20:00 - Nov 26, 2024 00:00 UTC
On 25-11-2024 20:00 UTC and 26-11-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Oct 30, 2024 - 09:03 UTC
Between 03:00 (UTC) and 07:00 (UTC) on the 26nd-Nov-2024, we will be performing planned maintenance on our platform. During the maintenance window some users may experience issues in accessing the Video Inspector, Archive Inspector and Voice Inspector tools.
Posted on Nov 19, 2024 - 23:48 UTC
Between 26-11-2024 05:00:00 UTC and 07:30 UTC, the operator Movistar will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 20, 2024 - 13:32 UTC
We have been notified by our supplier that on 26-Nov-2024 between 09:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 12, 2024 - 06:41 UTC
Between 26 Nov 2024 20:00 UTC and 27 Nov 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 09:58 UTC
Between 27 Nov 2024 20:10 UTC and 28 Nov 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:29 UTC
Russia SMS - Planned maintenance affecting Tele2 Nov 27, 2024 20:00 - Nov 28, 2024 00:00 UTC
On 27-11-2024 20:00 UTC and 28-11-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Oct 30, 2024 - 09:03 UTC
Between 27 Nov 2024 20:00 UTC and 28 Nov 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 10:00 UTC
We have been notified by our supplier that on 28-Nov-2024 between 09:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 12, 2024 - 06:41 UTC
Between 01 Dic 2024 20:10 UTC and 02 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:30 UTC
Between 03 Dic 2024 20:10 UTC and 04 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:26 UTC
On December 4th, 2024, between 03:00 (UTC) and 13:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience sms and mms latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 22:04 UTC
On December 4th 2024, between 03:00 (UTC) and 13:00 (UTC), T-Mobile will be performing maintenance on their network.

During the maintenance window, you may potentially experience sms latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 19, 2024 - 20:04 UTC
We will be undergoing a scheduled maintenance on one of the EU RTC Server (EU-4) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Nov 20, 2024 - 18:53 UTC
Between 04 Dic 2024 20:10 UTC and 05 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:31 UTC
We will be undergoing a scheduled maintenance on one of the US RTC Server (US-4) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Nov 20, 2024 - 18:58 UTC
We have been notified by our supplier that on 7-Dec-2024 between 15:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, you may experience call failure to/from our Japan long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Oct 21, 2024 - 09:04 UTC
We will be undergoing a scheduled maintenance on one of the APAC RTC Server (AP-3) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Nov 20, 2024 - 18:50 UTC
Between 09 Dic 2024 20:10 UTC and 10 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:35 UTC
We will be undergoing a scheduled maintenance on one of the EU RTC Server (EU-3) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Nov 20, 2024 - 19:00 UTC
We will be undergoing a scheduled maintenance on one of the US RTC Server (US-3) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Nov 20, 2024 - 18:46 UTC
Between 11 Dic 2024 20:10 UTC and 12 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:36 UTC
We have been notified by our supplier that on 21-Dec-2024 between 15:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, you may experience call failure to/from our Japan long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Oct 21, 2024 - 09:07 UTC
We have been notified by our supplier that on 21-Dec-2024 between 17:20 and 18:20 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, you may experience call failure to/from our Japan long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 09, 2024 - 17:58 UTC
Between 24 Dic 2024 20:10 UTC and 25 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:28 UTC
Between 26 Dic 2024 20:10 UTC and 27 Dic 2024 05:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Nov 18, 2024 - 17:34 UTC
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 UTC
Scheduled - Between 20 Nov 2024 21:00 UTC and 21 Nov 2024 04:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 6, 12:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 UTC
Scheduled - Between 20-November 2024 20:00 UTC to 21-November 02:00 UTC, the operator Etisalat will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to this operator's subscribers.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 12:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:02 UTC
Scheduled - On 20-Nov-2024 between 21:00 UTC and 21-Nov-2024 at 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Nov 19, 08:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 UTC
Scheduled - On 20-11-2024 20:00 UTC and 21-11-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Oct 30, 09:01 UTC
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:30 UTC
Scheduled - On 20-Nov-2024 between 17:30 UTC and 22:15 UTC the Digi Operator will be performing maintenance on their sms platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 08:49 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 UTC
Scheduled - On 20-Nov-2024 between 18:00 UTC and 21:00 UTC, Russian Mobile operator Motiv will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 19, 09:03 UTC
Resolved - This incident has been resolved.
Nov 20, 21:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 20:39 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Digitel Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 18:38 UTC
Resolved - At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 17:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:00 UTC
Scheduled - On 20-Nov-2024 between 16:00 UTC and 16:15 UTC, the operator U-Mobile will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS brand name will be affected for 15 min for U-Mobile will Networks in Malaysia.

Please contact support@api.vonage.com if you have any questions.

Nov 4, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 UTC
Scheduled - On 20 Nov 2024 between 14:00 UTC and 15:00 UTC, the operator NTT docomo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 12, 12:13 UTC
Resolved - This incident has been resolved.
Nov 20, 13:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 12:54 UTC
Investigating - Please be advised that we are observing SMS degradation towards Odido (T-Mobile) network in Netherlands.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 20, 01:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:05 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in China. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in China.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Philippines. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Philippines.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:04 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Pakistan. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Pakistan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Senegal. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Senegal.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:04 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Australia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Australia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Zambia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Zambia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Hong Kong. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Hong Kong.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Russia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Russia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Japan. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Japan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 20th November 2024 between 09:00 UTC to 13:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in South Korea. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in South Korea.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:02 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 20-November-2024, a planned maintenance will be performed affecting a subset of US long virtual numbers.

During the maintenance window, uou may experience failures or delays for outbound SMS sending from some of your subscribed US Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Nov 18, 21:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:01 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 20th of November 2024, one of our suppliers will be performing maintenance on their SMS platform affecting messages sent using a subset of Long Virtual Numbers.

During the maintenance window, you may experience missing or delayed SMS Outbound, Inbound and Delivery receipt. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Nov 18, 21:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 UTC
Scheduled - On 20 November 2024 between 08:00 UTC 11:00 UTC,Airtel & Tele2 Kazakhstan will be performing a technical maintenance on thier sms platform.

During the maintenance window, you may potentially experience message delivery degradation and latency on both Inbound and Outbound SMS for Airtel & Tele2 subscribers.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 08:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC
Scheduled - On November 20th 2024, between 07:00 (UTC) and 10:00 (UTC), T-Mobile will be performing an emergency maintenance.

During the maintenance window, you may potentially experience sms and mms latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Nov 19, 02:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 20-Nov-2024 05:00 UTC
End: 20-Nov-2024 10:00 UTC

Impacted Carriers: Cellular South, Carolina West Wireless, Golden State, Cellcom, GCI Comms, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless, AIO Jasper, PTCI, Flat Wireless, Union Wireless, Copper Valley, Southern LINC Wireless, SRT Wireless, Mid-Rivers Communications, ASTAC Wireless, Pine Belt Cellular, Standing Rock, Cross Wireless, IT&E, James Valley Cellular, Duet IP, UBET, Gold Star Communications, CTC Telecom, Eagle Telephone System, Nucla-Naturita Tel, Manti Tel, Pine Cellular, ACS Wireless, Inc., ClearSky Custer Telephone, Dish Wireless, Bristol Bay Cellular, Windy City Cellular, West Central Cellular, Bluegrass Cellular, Plateau Telecomm, Centennial Cellular Corp.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 17:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 UTC
Scheduled - Between 19 Nov 2024 22:00 UTC and 20 Nov 2024 01:00 UTC, Airtel & Tele2 Kazakhstan will be performing a technical maintenance on thier sms platform.

During the maintenance window, you may potentially experience message delivery degradation and latency on both Inbound and Outbound SMS for Airtel & Tele2 subscribers.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 08:43 UTC
Resolved - This incident has been resolved.
Nov 20, 00:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 23:28 UTC
Update - We are continuing to investigate this issue.
Nov 19, 21:21 UTC
Investigating - We have been notified by our supplier about delivery degradation for messages sent towards Telenor Sweden.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 19, 21:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 UTC
Scheduled - Between 19.11.2024 20:00 UTC and 20.11.2024 00:00 UTC, the operators Megafon and Yota will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 14:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 UTC
Scheduled - On November 19th 2024 between 20:00 UTC and November 20th 00:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.

Impacted Carriers: Altice Mobile, Appalachian Wireless, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, Epic Touch, Farmers Mutual Telephone, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Limitless/Immix, Mobi PCS, Mobile Nation SI Wireless, Mosaic, MTA, Nemont/Sagebrush PCS, Peoples Wireless, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Republic Wireless, Sagebrush Cellular, South Central Utah, Syringa Wireless, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 8, 16:55 UTC
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:01 UTC
Scheduled - Between 19.11.2024 16:00 UTC and 19.11.2024 16:45 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 18, 12:39 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 16:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 19th November 2024 between 14:00 UTC to 16:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Saudi Arabia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Saudi Arabia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 11, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 16:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 19th November 2024 between 14:00 UTC to 16:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries.

China
Nepal
Sri Lanka
Hongkong
Indonesia
India
Vietnam
Myanmar
Afghanistan
Bangladesh

The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 11, 16:40 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 19th November 2024 between 14:00 UTC to 16:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in India. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in India.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 11, 16:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 19th November 2024 between 14:00 UTC to 16:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Peru. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Peru.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 11, 16:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:01 UTC
Scheduled - On 19 Nov 2024 between 14:00 UTC and 15:00 UTC, the operator NTT docomo will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 12, 12:12 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:14 UTC
Scheduled - Between 19 Nov 2024 21:00 UTC and 20 Nov 2024 04:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 6, 12:15 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:02 UTC
Scheduled - We have been notified by our supplier that on 19-Nov-2024 between 09:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.

Nov 12, 06:40 UTC
Resolved - The Voice API problem has been resolved.

The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC:
Voice API
Programmable SIP
Conversation API
Verify API Calls

SIP Trunking has not been impacted.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Nov 19, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 11:02 UTC
Investigating - We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).

You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.

The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC:
Voice API
Programmable SIP
Conversation API
Verify API Calls

SIP Trunking has not been impacted.

We will update this status as soon as we have more information on this issue.

Nov 19, 11:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 19-November-2024, a planned maintenance will be performed affecting a subset of US long virtual numbers.

During the maintenance window, You may experience failures or delays for outbound SMS sending from some of your subscribed US Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Nov 10, 21:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:01 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on the 19th of November 2024, one of our suppliers will be performing maintenance on their SMS platform affecting messages sent using a subset of Long Virtual Numbers and Shortcodes.

During the maintenance window, you may experience missing or delayed SMS Outbound, Inbound and Delivery receipt. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Nov 10, 21:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:01 UTC
Scheduled - Between 05:00 UTC on 19 November, 2024 and 09:00 UTC on 19 November, 2024, Verizon Wireless will be performing maintenance on their platform affecting SMS & MMS towards their network.

During the maintenance window, you may experience SMS & MMS Inbound, Outbound, and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Nov 13, 00:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 18:42 UTC
Scheduled - On November 19th 2024, between 05:00 (UTC) and 09:00 (UTC), Verizon will be performing maintenance on their network.

During the maintenance window, you may experience SMS / MMS Inbound, Outbound, and Delivery Receipt delays and failures for messages to and from Verizon numbers.

Please contact support@api.vonage.com if you have any questions.

Nov 12, 17:52 UTC
Resolved - This incident has been resolved.
Nov 19, 09:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 08:45 UTC
Investigating - Please be advised that we are observing sms degradation affecting traffic towards all New Zealand networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 19, 02:07 UTC
Resolved - This incident has been resolved around 6:00 UTC on 19th Nov 2024.
Nov 19, 08:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 00:46 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 23:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 20:52 UTC
Investigating - We were alerted of an issue that values shown in Customer Dashboard for some analytics data have not being updated since today 16:00 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Nov 18, 19:45 UTC
Resolved - This incident has been resolved.
Nov 19, 00:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 00:40 UTC
Investigating - We are currently observing SMS delivery degradation towards France NRJ Mobile which is impacting SMS traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 18, 07:30 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 UTC
Scheduled - On 18-November-2024 between 21:00 UTC and 19-November-2024 at 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 11:32 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 UTC
Scheduled - Between 18 Nov 2024 21:00 and 19 Nov 2024 00:00 (UTC), the network operator will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 11:09 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 UTC
Scheduled - On 18-11-2024 20:00 UTC and 19-11-2024 00:00 UTC, the operator Tele2 will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Oct 30, 09:00 UTC
Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 20:32 UTC
Investigating - We have been notified by our suppliers about MMS degradation to the AT&T network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 18, 17:40 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:01 UTC
Scheduled - On 18-Nov-2024 between 04:00 UTC and 12:00 UTC, T-Mobile Operator will be performing technical maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS/MMS delays and delivery receipt delays to subscribers of T-Mobile.

Nov 15, 06:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:07 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Zimbabwe. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Zimbabwe.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:09 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Moldova. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Moldova.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:07 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Slovenia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Slovenia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Saudi Arabia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Saudi Arabia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 8, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:04 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Panama. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Panama.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:04 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Uruguay. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Uruguay.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 17:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:05 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Israel. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Israel.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 17:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:05 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Honduras. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Honduras.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Czech Republic. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Czech Republic.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Tanzania. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Tanzania.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 17:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:06 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Greece. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Greece.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 8, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:06 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Lithuania. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Lithuania.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:08 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Qatar. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Qatar.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:04 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Russia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Russia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below African Countries.

Nigeria
Ghana
South Africa
Côte d'Ivoire (Ivory Coast)
Benin
Cameroon
Rwanda
Uganda
Zambia
Sudan
Liberia
South Sudan
Republic of the Congo
Guinea
Eswatini (Swaziland)
Guinea-Bissau
Ethiopia
Gambia

The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 8, 19:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:05 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Philippines. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Philippines.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 17:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Burkina Faso. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Burkina Faso.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Zimbabwe. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Zimbabwe.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Chad. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Chad.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Colombia. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Colombia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:08 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Afghanistan. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Afghanistan.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 8, 19:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Sweden. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Sweden.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 18:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Morocco. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Morocco.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Guatemala. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Guatemala.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 18th November 2024 between 08:00 UTC to 12:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the UAE. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the UAE.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 7, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:30 UTC
Scheduled - On 18-Nov-2024 between 06:30 UTC and 10:30 UTC, the operator AT&T USA will be performing maintenance on their SMS and MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 11, 11:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:30 UTC
Scheduled - Between 18th Nov 2024 at 01:30 and 18th Nov 2024 09:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Spain Movistar.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 12, 12:49 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 UTC
Scheduled - Between 17 Nov 2024 21:00 UTC and 18 Nov 2024 04:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 6, 12:13 UTC
Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 UTC
Scheduled - On 17 Nov 2024 between 18:00 and 20:00 UTC, the network Far EasTone will be performing a planned maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this network.

Please contact support@api.vonage.com if you have any questions.

Nov 8, 07:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:00 UTC
Scheduled - On 17 Nov 2024 between 16:00 and 17:00 UTC, one of our supplier will perform a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties delivering messages from pre-registered brands to Vietnam subscribers.

Please contact support@api.vonage.com if you have any questions.

Nov 14, 08:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 17-Nov-2024 10:00 UTC
End: 17-Nov-2024 12:00 UTC

Impacted Carriers: Appalachian Wireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNation SI Wireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Nov 8, 23:03 UTC
Resolved - This incident has been resolved.
Nov 17, 08:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 08:39 UTC
Investigating - We are currently observing SMS delivery degradation towards MTN Nigeria network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the network operator's side.

Please contact support@api.vonage.com if you have any questions.

Nov 16, 23:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 UTC
Scheduled - On 16th November 2024, from 21:00 UTC to 17th November 2024, 05:00 UTC, our operator will be conducting scheduled maintenance on their Number Verification and SIM Swap platforms.
During this maintenance window, there will be disruptions to the Number Verification and SIM Swap services.
We apologise in advance for any inconvenience this may cause. If you have any questions, please don’t hesitate to contact support@api.vonage.com.

Nov 5, 12:42 UTC
Nov 16, 2024
Resolved - This incident has been resolved.
Nov 16, 07:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 04:25 UTC
Investigating - We have been informed by our suppliers about an issue affecting AT&T Mexico.

As a result of this issue, inbound/outbound messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 16, 00:37 UTC
Resolved - This incident has been resolved.
Nov 16, 00:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 00:03 UTC
Investigating - We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 15, 20:12 UTC
Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 00:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 00:37 UTC
Investigating - We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Nov 14, 22:48 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 UTC
Scheduled - On 14-11-2024 20:00 UTC and 15-11-2024 00:00 UTC, the operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 11, 20:48 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 UTC
Scheduled - Between 14.11.2024 21:00 UTC and 15.11.2024 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Nov 11, 14:41 UTC
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 UTC
Scheduled - Between 09:00 and 11:00 (UTC) on the 14th of November 2024, one of our suppliers will be performing maintenance on their SMS platform affecting messages sent using a subset of Short Codes to CA networks.

During the maintenance window, you may experience missing or delayed SMS Outbound and Delivery receipt. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.

Please contact support@api.vonage.com if you have any questions.

Oct 31, 16:06 UTC
Resolved - This incident has been resolved.
Nov 14, 21:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 20:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 19:57 UTC
Investigating - We have identified an issue where customers are experiencing problems receiving the payment/invoice via email with delays.
Nov 14, 19:15 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 16:48 UTC
Scheduled - Between 12:00 UTC and 02:00 UTC on 2024-11-14, we will be performing planned maintenance on our 10DLC service. During the maintenance window some customers may experience any issues making a request to the 10DLC service to write (Registering, Making a new request, Updating, Cancelling, Linking / Unlinking numbers)
Nov 7, 15:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 11:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 14th November 2024 between 08:00 UTC to 11:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Kuwait. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Kuwait.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 1, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 11:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:03 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an emergency maintenance window on our SMS termination platform on the 14th November 2024 between 08:00 UTC to 11:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Palestinian. The service outage will last no longer than 10 minutes.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Palestinian.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Nov 1, 14:41 UTC
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.