Between 7-Apr-2025 20:00 and 8-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:43 UTC
Between 06:00 and 10:00 (UTC) on 8-April-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 21:43 UTC
We have been notified by our supplier that on 08-April-2025 between 11:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.
In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 10, 2025 - 07:21 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 8th April between 11:30 UTC to 13:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 30 minutes.
South Korea Indonesia Japan Hong Kong Vietnam China
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:28 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 8th April between 11:30 UTC to 13:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Mozambique. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Mozambique
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:39 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 8th April between 11:30 UTC to 13:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Australia. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Australia
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:32 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 8th April between 11:30 UTC to 13:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Paraguay. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Paraguay
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:39 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 9th April between 10:30 UTC to 12:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Paraguay. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Paraguay
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:39 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 9th April between 10:30 UTC to 12:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in the below countries. The service outage will last no longer than 30 minutes.
South Korea Indonesia Japan Hong Kong China Vietnam
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in the above countries.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:28 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 9th April between 10:30 UTC to 12:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Australia. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Australia
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:32 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform on the 9th April between 10:30 UTC to 12:30 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Mozambique. The service outage will last no longer than 30 minutes.
During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Mozambique.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com. Posted on
Mar 13, 2025 - 15:39 UTC
Between 9-Apr-2025 20:00 and 10-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:45 UTC
Between 14-Apr-2025 20:00 and 15-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:47 UTC
We will be undergoing a scheduled maintenance on one of the APAC RTC Server (AP-3) handling the Voice traffic. Customer should not see any service impact during this time. Posted on
Mar 03, 2025 - 20:25 UTC
We will be undergoing a scheduled maintenance on one of the EMEA RTC Server (EU-3) handling the Voice traffic. Customer should not see any service impact during this time. Posted on
Mar 03, 2025 - 21:08 UTC
Between 16-Apr-2025 20:00 and 17-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:44 UTC
Between 21-Apr-2025 20:00 and 22-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:49 UTC
We will be undergoing a scheduled maintenance on one of the US RTC Server (US-3) handling the Voice traffic. Customer should not see any service impact during this time. Posted on
Mar 03, 2025 - 21:10 UTC
Between 23-Apr-2025 20:00 and 24-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:50 UTC
Between 28-Apr-2025 20:00 and 29-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 01, 2025 - 16:52 UTC
We will be undergoing a scheduled maintenance on one of the APAC RTC Server (AP-4) handling the Voice traffic. Customer should not see any service impact during this time. Posted on
Apr 02, 2025 - 18:04 UTC
We will be undergoing a scheduled maintenance on one of the EMEA RTC Server (EU-4) handling the Voice traffic. Customer should not see any service impact during this time. Posted on
Apr 02, 2025 - 18:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 3, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:01 UTC
Scheduled -
Between 2-Apr-2025 20:00 and 3-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 2, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 UTC
Scheduled -
We will be undergoing a scheduled maintenance on one of the US RTC Server (US-4) handling the Voice traffic. Customer should not see any service impact during this time.
Mar 3, 19:43 UTC
Resolved -
This incident has been resolved.
Apr 2, 20:01 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 2, 20:01 UTC
Investigating -
We are currently observing SMS delivery degradation towards Sweden Hi3G. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Resolved -
A server that hosted Media Connection (Enterprise), Video Archiving (Enterprise) and Video Session Connection was in an unstable state in South America region from 2025-04-01 at 21:01:00 UTC to 2025-04-01 at 21:02:00 UTC. Some customers may have experienced session and connection failures during this period if they run across this server. The faulty instance was detected and removed from rotation.
Apr 2, 12:57 UTC
Completed -
The scheduled maintenance has been completed.
Apr 1, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 UTC
Scheduled -
On 1-April-2025, between 20:00(UTC) and 23:00(UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Resolved -
This incident has been resolved.
Apr 1, 20:04 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 1, 16:16 UTC
Investigating -
We have observed MMS delivery degradation impacting subset of short code traffic towards Verizon network. You may expect delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Apr 1, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 UTC
Scheduled -
We have been notified by our supplier that on 1-April-2025 between 13:00 UTC and 18:00 UTC, the supplier will be performing maintenance on their platform.
Inbound/outbound calls to/from Australia Long Virtual Numbers might get affected during the maintenance period.
Resolved -
After further investigation, it is found that there was no impact and hence, the incident it marked resolved.
Apr 1, 17:00 UTC
Investigating -
Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Voice API Programmable SIP
We aim to provide an update on our investigation within 1 hour.
Resolved -
The Video API connectivity problem to US West region has been resolved. The following services were impacted from 2025-04-01T16:16:57 UTC until 2025-04-01T16:34:57 UTC. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Apr 1, 16:56 UTC
Investigating -
We are currently investigating an issue impacting Video API. You may have seen the following behaviour - 500 errors for some api calls The following services were impacted starting on 2025-04-01T16:16:57UTC. We will update this status as soon as we have more information on this issue.
Apr 1, 16:36 UTC
Completed -
The scheduled maintenance has been completed.
Apr 1, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:00 UTC
Scheduled -
We will be undergoing a scheduled maintenance on one of the EMEA RTC Server (EU-4) handling the Voice traffic. Customer should not see any service impact during this time.
Mar 3, 19:41 UTC
Completed -
The scheduled maintenance has been completed.
Apr 1, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 UTC
Scheduled -
Between 06:00 and 10:00 (UTC) on 1-April-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Completed -
The scheduled maintenance has been completed.
Apr 1, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 UTC
Scheduled -
Between 08:00 and 10:00 (UTC) on 1-Apr-2025, the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA and Canada.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Resolved -
This incident has been resolved.
Apr 1, 03:28 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 31, 23:45 UTC
Investigating -
Please be informed that we have been notified of a DLR delivery delay towards Claro Brazil. This is due to an issue on the network operator's side.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Apr 1, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 28, 15:31 UTC
Scheduled -
On March 31-March-2025, from 20:00(UTC) to 1 April 2025, 00:00(UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 1, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 UTC
Scheduled -
Between 31-Mar-2025 20:00 to 23:59 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 31, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 11:00 UTC
Scheduled -
We have been notified by our supplier that on 31-Mar-2025 between 11:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.
In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Resolved -
We have identified an issue where some customers may have experienced delivery problems with SMS MTs. The issue lasted for less than 10 minutes, from 2025-03-31 8:02 UTC to 2025-03-31 8:12 UTC. The impact was limited to customers sending outbound SMS via the SMS API.
Our Engineering team has identified the root cause and implemented a fix. The incident is now resolved.
Mar 31, 09:52 UTC
Resolved -
This incident has been resolved.
Mar 29, 15:59 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 29, 15:13 UTC
Investigating -
We are currently observing SMS delivery degradation towards Azerbaijan Azercell. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 29, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 UTC
Scheduled -
Between 28-March-2025 22:00 UTC and 29-March-2025 01:00 UTC, the operator MPT (Myanmar Posts and Telecommunications) will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 27, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 UTC
Scheduled -
Between 27-03-2025 21:00 UTC and 27-03-2025 22:00 UTC we will be performing maintenance on our Cloud Runtime Services in EU West region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You might also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than a few minutes.
Mar 26, 14:44 UTC
Resolved -
This incident has been resolved.
Mar 27, 20:13 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 27, 16:00 UTC
Investigating -
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 27, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 14:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 26, 17:24 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 26, 16:53 UTC
Scheduled -
Between 27-Mar-2025 14:00 UTC to 27-Mar-2025 15:00 UTC we will perform some maintenance activity on WhatsApp clusters.
During this time customers may see increased delivery latency, up to 5 minutes, for messages sent via the WhatsApp channel if sent from On-Premises numbers.
There is no impact expected for WhatsApp Cloud API numbers or any other messaging channel
Mar 26, 16:48 UTC
Completed -
The scheduled maintenance has been completed.
Mar 27, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 UTC
Scheduled -
Between 27-03-2025 09:00 UTC and 27-03-2025 10:00 UTC we will be performing maintenance on our Cloud Runtime Services in US East region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You might also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than a few minutes.
Mar 26, 14:41 UTC
Completed -
The scheduled maintenance has been completed.
Mar 27, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 UTC
Scheduled -
Between 2025-03-27 04:00 UTC and 2025-03-27 11:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 27, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 UTC
Scheduled -
Between 03:00 (UTC) and 07:00 (UTC) on the 27th-March-2025, we will be performing planned maintenance on our platform. During the maintenance window some users may experience issues in accessing the Video Inspector, Archive Inspector and Voice Inspector tools.
Mar 19, 16:45 UTC
Completed -
The scheduled maintenance has been completed.
Mar 27, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:30 UTC
Scheduled -
On the 27.03.2025 between 04:30 UTC and 06:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 27, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 UTC
Scheduled -
Between 26-Mar-2025 20:00 to 23:59 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 26, 20:59 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:20 UTC
Scheduled -
Between 26-03-2025 18:20 and 20:59 UTC, the operator MOTIV will perform maintenance on their SMS platform. During this maintenance period, there may be difficulties in delivering messages to this operator's subscribers. Please contact support@api.vonage.com if you have any questions.
Mar 24, 06:37 UTC
Completed -
The scheduled maintenance has been completed.
Mar 26, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:00 UTC
Scheduled -
We have been notified by our supplier that on 26-Mar-2025 between 11:00 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.
In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.
Resolved -
This incident has been resolved.
Mar 26, 16:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 26, 15:41 UTC
Investigating -
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 26, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 UTC
Scheduled -
Between 26-03-2025 12:00 UTC and 26-03-2025 13:00 UTC we will be performing maintenance on our Cloud Runtime Services in APAC Sydney region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You might also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than a few minutes.
Mar 25, 15:35 UTC
Completed -
The scheduled maintenance has been completed.
Mar 26, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled -
Between 04:00 and 11:00 (UTC) on the 26-Mar-2025, the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA and Canada.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 26, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 UTC
Scheduled -
Between 07:00 and 11:00 (UTC) on 26-March-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Completed -
The scheduled maintenance has been completed.
Mar 26, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:30 UTC
Scheduled -
On the 26.03.2025 between 04:30 UTC and 06:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 25, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 UTC
Scheduled -
Between 25.03.2025 20:00 UTC and 25.03.2025 22:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Megafon and Yota in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 25, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 UTC
Scheduled -
Between 04:00 and 11:00 (UTC) on the 25-Mar-2025, the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA and Canada.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC
Scheduled -
Between 25-03-2025 09:00 UTC and 25-03-2025 10:00 UTC we will be performing maintenance on our Cloud Runtime Services in US East region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You may also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than several minutes.
Mar 24, 17:37 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 04:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:02 UTC
Scheduled -
Between 24 March 2025 21:00 UTC and 25 March 2025 04:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.
Resolved -
This incident has been resolved.
Mar 25, 02:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 25, 00:16 UTC
Investigating -
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil. This is due to an issue on the network operator's side.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Mar 25, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC
Scheduled -
Between 24-Mar-2025 20:00 to 23:59 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 25, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:01 UTC
Scheduled -
Between 24.03.2025 20:00 UTC and 25.03.2025 00:00 UTC, the supplier will be performing maintenance on their platform affecting SMS towards Megafon and Yota in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 24, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:02 UTC
Scheduled -
On the 24th March 2025 from 21:00(UTC) to 24th March 2025 23:00(UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTT in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Mar 24, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:01 UTC
Scheduled -
Between 24-03-2025 21:00 UTC and 24-03-2025 22:00 UTC we will be performing maintenance on our Cloud Runtime Services in EU West region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You may also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than several minutes.
Mar 18, 20:20 UTC
Resolved -
At 2025-03-24T19:36:00 UTC, API server in US-EAST-1 has connectivity issue to the database and customer might see API failures for Archiving , broadcast, programmable render etc. The issue was resolved at 2025-03-24T19:44:00 UTC. For any additional questions, please contact support at support@api.vonage.com
Mar 24, 20:30 UTC
Update -
At 2025-03-24T19:36:00 UTC, API server in US-EAST-1 has connectivity issue to the database and customer might see API failures for Archiving , broadcast, programmable render etc
Mar 24, 20:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 24, 20:06 UTC
Investigating -
We are currently investigating this issue.
Mar 24, 20:01 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 16:00 UTC
Scheduled -
Between 24-03-2025 16:00 UTC and 24-03-2025 17:00 UTC we will be performing maintenance on our Cloud Runtime Services in APAC Singapore region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You may also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than several minutes.
Mar 18, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:00 UTC
Scheduled -
Between 24-03-2025 12:00 UTC and 24-03-2025 13:00 UTC we will be performing maintenance on our Cloud Runtime Services in APAC Sydney region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You may also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than several minutes.
Mar 18, 20:16 UTC
Resolved -
At 2025-03-24T11:00:00 UTC, transient connection failures in Europe and Asia Pacific regions caused monitoring callbacks to fail for Vonage Application Ids. The issue was resolved at 2025-03-24T11:26:00 UTC. For any additional questions, please contact support at support@api.vonage.com
Mar 24, 12:26 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC
Scheduled -
Between 24-03-2025 09:00 UTC and 24-03-2025 10:00 UTC we will be performing maintenance on our Cloud Runtime Services in US East region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces. You may also experience some blips when calling the Provider APIs from your Cloud Runtime applications. These blips should not last more than several minutes.
Mar 18, 20:07 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 UTC
Scheduled -
Between 08:00 and 10:00 (UTC) on 24-Mar-2025, the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA and Canada.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 24, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 UTC
Scheduled -
Between 2025-03-23 21:00 UTC and 2025-03-24 01:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Resolved -
This incident has been resolved.
Mar 22, 17:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the result.
Some customers might have experienced delays for France SMS that were submitted on 2025-03-22 between 08:32 UTC and 17:15 UTC.
Mar 22, 17:33 UTC
Identified -
We have identified an issue with our SMS Platform. Some customers might have experienced latency for SMS MT delivery to France's destination.
We aim to provide an update on our investigation within 1 hour.
Resolved -
This incident has been resolved.
Mar 21, 16:09 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 21, 14:04 UTC
Investigating -
Please be advised that we are observing message delivery degradation towards Vodafone, Egypt.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please note that this is an operator issue.
Resolved -
We can confirm this problem has been resolved, and all services have been restored.
Customers using Fraud Defender Advanced may have received unwanted emails about AIT protection between 2025-03-19 10:00 UTC until 2025-03-20 17:20 UTC.
Other services have not been impacted.
Please let support@api.vonage.com know if you continue to experience problems with this.
Mar 20, 18:13 UTC
Identified -
Customers using Fraud Defender Advanced may receive unwanted emails about AIT protection fraud alerts, even if they configured to receive them only after certain threshold is exceeded”
We will update this status as soon as we have more detailed information to share.
Mar 20, 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Mar 20, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:01 UTC
Scheduled -
Between 2025-03-20 04:00 UTC and 2025-03-20 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Completed -
The scheduled maintenance has been completed.
Mar 20, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 UTC
Scheduled -
Between 19-Mar-2025 20:00 to 23:59 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.