Service Issue in our Dashboard Payment Platform
Identified - We are actively working on a solution to resolve this issue. In the meantime, as a workaround, Customers can choose an alternative payment method: PAYPAL, while we address the problems affecting other payment options.

You can access the PAYPAL payment method directly by following this link: https://dashboard.nexmo.com/payments/new and selecting the "PayPal" option.

We will update this status as soon as we have more information on this issue.
Jun 10, 2025 - 10:06 UTC
Investigating - Our monitoring system has alerted us to a potential service issue within our payment system.

Customers may experience issues while making payments via our Vonage customer dashboard.

We will update this status as soon as we have more information on this issue.


Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 10, 2025 - 09:33 UTC
USA SMS - Planned Maintenance affecting T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 00:00 UTC
Scheduled - On June 10, 2025, between 00:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jun 10, 2025 00:00-12:00 UTC
Uptime over the past 90 days. View historical uptime.
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Number Deactivation Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Developer Center Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Chat Embeds Operational
90 days ago
100.0 % uptime
Today
EU Proxy Check Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Programmable SIP & SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
Legacy TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice WebRTC Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Silent Authentication Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Number Verification Operational
90 days ago
100.0 % uptime
Today
SIM Swap Operational
90 days ago
100.0 % uptime
Today
Identity Insights Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Degraded Performance
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Degraded Performance
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

USA SMS - Planned Maintenance affecting T-Mobile Jun 11, 2025 00:00-12:00 UTC

On June 11, 2025, between 00:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 09, 2025 - 01:03 UTC

Mexico SMS - Planned Maintenance affecting ATT Mexico Jun 11, 2025 06:00-09:00 UTC

On 11-June-2025 between 06:00 UTC and 09:00 UTC, the operator ATT Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 09, 2025 - 10:47 UTC

Russia SMS - Planned maintenance affecting t2 (Tele2) network Jun 11, 2025 20:00 - Jun 12, 2025 00:00 UTC

Between 11-Jun-2025 20:00 and 12-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 07:59 UTC

USA SMS - Planned Maintenance affecting T-Mobile Jun 12, 2025 00:00-12:00 UTC

On June 12, 2025, between 00:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 07, 2025 - 08:20 UTC

USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers Jun 12, 2025 03:00-07:00 UTC

Between 2025-06-12 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 23:43 UTC

USA SMS - Planned Maintenance affecting a subset of Shortcodes Jun 12, 2025 04:00-07:00 UTC

On 12-June-2025 between 04:00 and 07:00 UTC, a planned maintenance will be performed affecting a subset of USA shortcodes.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed USA shortcodes.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 09, 2025 - 17:37 UTC

Taiwan SMS - Planned Maintenance affecting some Registered brands to Taiwan networks Jun 14, 2025 16:00-17:00 UTC

On 14 June 2025 between 16:00 and 17:00 UTC, one of our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for some of the registered brands to deliver messages to Taiwan networks.

Please contact support@api.vonage.com if you have any questions.
Posted on May 27, 2025 - 06:19 UTC

Singapore SMS - Planned maintenance affecting StarHub Jun 16, 2025 15:00-21:00 UTC

Between 16th June 2025 15:00 UTC and 21:00 UTC, the operator StarHub will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Posted on Jun 02, 2025 - 06:54 UTC

Russia SMS - Planned maintenance affecting t2 (Tele2) network Jun 16, 2025 20:00 - Jun 17, 2025 00:00 UTC

Between 16-Jun-2025 20:00 and 17-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 08:02 UTC

Taiwan SMS - Planned Maintenance affecting some Registered brands to Taiwan networks Jun 18, 2025 16:00 - Jun 19, 2025 00:00 UTC

On 18 June 2025 between 16:00 and 24:00 UTC, one of our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for some of the registered brands to deliver messages to Taiwan networks.

Please contact support@api.vonage.com if you have any questions.
Posted on Jun 10, 2025 - 07:56 UTC

Russia SMS - Planned maintenance affecting t2 (Tele2) network Jun 18, 2025 20:00 - Jun 19, 2025 00:00 UTC

Between 18-Jun-2025 20:00 and 19-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 08:03 UTC

USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers Jun 19, 2025 03:00-08:00 UTC

Between 2025-06-19 03:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 23:43 UTC

Russia SMS - Planned maintenance affecting t2 (Tele2) network Jun 23, 2025 20:00 - Jun 24, 2025 00:00 UTC

Between 23-Jun-2025 20:00 and 24-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 08:03 UTC

Russia SMS - Planned maintenance affecting t2 (Tele2) network Jun 25, 2025 20:00 - Jun 26, 2025 00:00 UTC

Between 25-Jun-2025 20:00 and 26-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 08:03 UTC

USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers Jun 26, 2025 03:00-07:00 UTC

Between 2025-06-26 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on May 30, 2025 - 23:43 UTC
Jun 10, 2025
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:00 UTC
Scheduled - Between 05:00 and 10:00 (UTC) on 10-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
May 30, 19:45 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jun 10, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:01 UTC
Scheduled - Between 09 June 2025 21:00 to 10 June 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 6, 07:45 UTC
Russia SMS - Planned maintenance affecting t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 10, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:00 UTC
Scheduled - Between 9-Jun-2025 20:00 and 10-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 07:59 UTC
Jun 9, 2025
Singapore SMS - Planned maintenance affecting StarHub
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:00 UTC
Scheduled - Between 9th June 2025 15:00 UTC and 21:00 UTC, the operator StarHub will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Jun 2, 06:52 UTC
Vonage Video Live Captions degradation
Resolved - The Live Captions Service issue has been resolved.
The following services were impacted from 2025-06-09T15:37:00.000+0000 UTC until 2025-06-09T15:42:00.000+0000 UTC.
All services have been restored. We will continue to monitor the service over the next few hours and will post updates if anything changes.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
Jun 9, 16:36 UTC
Service Issue in Voice Platform
Resolved - We can confirm this problem has been resolved, and all services have been restored.

Customer calls made to US destinations using new sub-API keys might have been rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls during this incident.

The following services were impacted from [2025-05-28 04:00] UTC until [2025-06-09 10:05] UTC:
Voice API
SIP
PSIP

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 9, 16:31 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
Jun 9, 11:06 UTC
Update - We are continuing to work on a fix for this issue.
Jun 6, 09:49 UTC
Update - We are continuing to work on a fix for this issue.
Jun 5, 09:13 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 17:58 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 17:56 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 11:46 UTC
Identified - Our monitoring system has alerted us to a potential service issue with our Voice platform.

Customer calls made using new sub-API keys may be rated as 'C' under STIR/SHAKEN call grading regulations for outbound PSTN calls.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 4, 10:04 UTC
USA SMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 UTC
Scheduled - On June 09, 2025, between 00:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
Jun 7, 05:51 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 05:00 UTC
Scheduled - Between 05:00 and 10:00 (UTC) on 09-June-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
May 30, 19:34 UTC
Israel SMS - Degradation for Inbound and Outbound SMS using Long virtual Numbers
Resolved - This incident has been resolved.
Jun 9, 03:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 18:05 UTC
Update - As part of the effort to help resolving the issue, MT (outbound) SMS traffic will be routed to an alternative supplier to deliver to subscribers, some customers may experience alpha Sender ID used instead of their numbers, this change is a workaround until the issue with the Number host is resolved. Similarly, MO (inbound) messages will still be impacted by this incident.
We advise our customers to add a number that they can receive the messages on, other than the sender number, in the message content.
May 14, 14:19 UTC
Update - Our carrier partner is still working on this issue.
May 10, 08:41 UTC
Investigating - We have been notified by our supplier about an Inbound and outbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound and outbound SMS sending towards your subscribed Israel Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 5, 09:47 UTC
United Arab Emirates SMS - Degradation affecting Pre-Registered Domestic brands
Resolved - This incident has been resolved.
Jun 9, 03:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 01:14 UTC
Investigating - We are currently observing SMS delivery degradation for domestic pre-registered brands.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 8, 21:39 UTC
Jun 8, 2025
Video SIP Interconnect Impact
Resolved - One Server was in an unstable state in AP-SOUTH region from 2025-06-08T16:20:00.000+0000 UTC to 2025-06-08T16:22:00.000+0000 UTC. Some customers may have experienced failures with some ongoing sip calls during this period if they run across these servers. The faulty instances were detected and removed from rotation. We have since implemented additional safeguards to help prevent similar issues from occurring. For any additional questions, please contact support at support@api.vonage.com
Jun 8, 17:54 UTC
Video Media Archiver Impact
Resolved - One Server was in an unstable state in AP-SOUTH region from June 08th 16:20 UTC to June 08th 16:22 UTC. Some customers may have experienced failures with some ongoing media archives during this period if they run across these servers. The faulty instances were detected and removed from rotation. We have since implemented additional safeguards to help prevent similar issues from occurring. For any additional questions, please contact support at support@api.vonage.com
Jun 8, 17:39 UTC
USA SMS - Planned Maintenance affecting US-Cellular Networks
Completed - The scheduled maintenance has been completed.
Jun 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:30 UTC
Scheduled - Between 03:30 to 13:30 UTC on 8th June 2025, the US Cellular networks will be performing maintenance on their platform.

During the maintenance window, you may experience delayed inbound and outbound messages and delivery receipts on the US Cellular network.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 22:59 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Australia SMS - Degradation Towards Optus Network
Resolved - This incident has been resolved.
Jun 6, 11:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 11:02 UTC
Investigating - We are currently observing SMS delivery degradation towards Optus Network in Australia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 6, 07:00 UTC
USA MMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 08:00 UTC
Scheduled - On 6th June 2025 between 08:00 and 10:00 (UTC), the supplier will be performing maintenance on their platform affecting MMS towards Toll-Free numbers in the USA.

During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 16, 05:24 UTC
United Kingdom SMS - Degradation for Inbound SMS towards United Kingdom Long Virtual Numbers
Resolved - This incident has been resolved.
Jun 6, 09:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 08:11 UTC
Investigating - We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 6, 02:51 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Jun 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 UTC
Scheduled - Between 05-Jun-2025 20:00 (UTC) and 06-Jun-2025 03:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 4, 15:42 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:01 UTC
Scheduled - Between 05-Jun-2025 21:00 (UTC) to 06-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 4, 12:51 UTC
Jun 5, 2025
Philippines SMS - Delivery Degradation towards Globe Telecom
Resolved - This incident has been resolved.
Jun 5, 21:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 20:38 UTC
Investigating - We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 16:06 UTC
Vietnam SMS - Planned Maintenance affecting SMS brand name for Mobifone
Completed - The scheduled maintenance has been completed.
Jun 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:01 UTC
Scheduled - On 5th June 2025 between 16:00 and 21:00 UTC, Mobifone will perform a planned maintenance on their sms platform.

During the maintenance period, there may be difficulties delivering brand name messages to Vietnam Mobifone subscribers.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 09:24 UTC
Indonesia SMS - Planned maintenance affecting Indosat Ooredoo (PT Indosat Tbk)
Completed - The scheduled maintenance has been completed.
Jun 5, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:02 UTC
Scheduled - Between 05-Jun-2025 16:00 to 20:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Indosat Ooredoo (PT Indosat Tbk) network.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 10:03 UTC
Indonesia SMS - Planned maintenance affecting 3 (PT Hutchison CP Telecommunications)
Completed - The scheduled maintenance has been completed.
Jun 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 16:00 UTC
Scheduled - Between 05-Jun-2025 16:00 to 20:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards 3 (PT Hutchison CP Telecommunications) network.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 10:05 UTC
Vietnam SMS - Planned Maintenance affecting SMS brand name for Mobifone
Completed - The scheduled maintenance has been completed.
Jun 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 UTC
Scheduled - On 5 Jun 2025 between 09:00 and 14:00 UTC, Mobifone will perform a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties delivering brand name messages to Vietnam Mobifone subscribers.

Please contact support@api.vonage.com if you have any questions.
Jun 5, 06:52 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 05-June-2025 03:00 UTC
End: 05-June-2025 11:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
Jun 2, 04:36 UTC
USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled - Between 2025-06-05 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
May 30, 23:43 UTC
Russia SMS - Planned maintenance affecting t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 UTC
Scheduled - Between 4-Jun-2025 20:00 and 5-Jun-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards t2 (Tele2) network in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 07:58 UTC
Jun 4, 2025
Indonesia SMS - Planned maintenance affecting 3 (PT Hutchison CP Telecommunications)
Completed - The scheduled maintenance has been completed.
Jun 4, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 16:01 UTC
Scheduled - Between 04-Jun-2025 16:00 (UTC) to 04-Jun-2025 20:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards 3 (PT Hutchison CP Telecommunications) network.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 4, 12:56 UTC
Indonesia SMS - Planned maintenance affecting Indosat Ooredoo (PT Indosat Tbk)
Completed - The scheduled maintenance has been completed.
Jun 4, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 16:00 UTC
Scheduled - Between 04-Jun-2025 16:00 (UTC) to 04-Jun-2025 20:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Indosat Ooredoo (PT Indosat Tbk) network.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 4, 12:54 UTC
Service issue in Voice platform
Resolved - This incident is now resolved.
Jun 4, 16:25 UTC
Monitoring - We have implemented a fix for this issue.

Customers who were previously permitted to use custom CLIs and not our Vonage LVNs may have experienced call failures due to those permissions being removed due to a recent change.

Services were impacted from [28-05-2025 16:00] UTC until [04-06-2025 11:09] UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.
Jun 4, 12:17 UTC
Update - We are continuing to work on a fix for this issue.
Jun 4, 11:40 UTC
Identified - Our monitoring system has alerted us to a potential service issue with our Voice platform.

Some customers who were previously permitted to use custom CLIs and not our Vonage LVNs may experience call failures due to those permissions being removed due to a recent change

We’re working on getting the issue fixed.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Jun 4, 10:22 UTC
Israel SMS - Delivery degradation towards Partner network
Resolved - This incident has been resolved.
Jun 4, 13:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 12:39 UTC
Investigating - Please be advised that we have been notified of a message delivery degradation towards Israel Partner network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 4, 07:54 UTC
Iraq SMS - Planned maintenance affects all networks
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 UTC
Scheduled - We've been informed that there is a planned outage from ITPC side to shut down all internet service from 03:00 to 05:00 UTC due to final examinations in Iraq for the following dates:

22 May, 24 May, 26 May, 28 May, 2 June and 4 June 2025.

During this maintenance period, there may be difficulties in delivering messages from and to subscribers in Iraq.

Please contact support@api.vonage.com if you have any questions.
May 20, 12:30 UTC
Jun 3, 2025
Kazakhstan SMS - Planned maintenance affecting Tele2/Altel network
Completed - The scheduled maintenance has been completed.
Jun 3, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 UTC
Scheduled - Between 3-Jun-2025 21:00 and 3-Jun-2025 23:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2/Altel network in Kazakhstan.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 3, 13:14 UTC
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Jun 3, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:30 UTC
Scheduled - Between 03-Jun-2025 21:30 (UTC) to 03-Jun-2025 22:30 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Jun 2, 07:48 UTC
Honduras SMS - Delivery degradation towards Tigo network
Resolved - This incident has been resolved.
Jun 3, 21:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 20:43 UTC
Investigating - Please be advised that we are observing message delivery degradation towards TIGO, Honduras.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 3, 16:39 UTC
Russia SMS - Planned maintenance affecting Gazprom-Mobile and t2 (Tele2) network
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 UTC
Scheduled - Between 2-Jun-2025 20:00 and 3-Jun-2025 00:00 (UTC), the operators Gazprom-Mobile and Tele2 will be performing maintenance on their SMS platforms in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 30, 07:58 UTC
Denmark SMS - Planned maintenance affecting Telia network
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 UTC
Scheduled - Please be informed that between 2 June 2025, 22:00 and 3 June 2025, 00:00 UTC, the operator Telia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 21, 18:04 UTC
Jun 2, 2025
Indonesia SMS - Delivery Degradation of Domestic Brands towards Indosat Ooreedoo and Hutchison Networks
Resolved - This incident has been resolved.
Jun 2, 23:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 22:10 UTC
Investigating - We are currently observing SMS delivery degradation for pre-registered domestic traffic towards Indosat Ooreedoo and Hutchison networks in Indonesia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 2, 18:09 UTC
Sweden SMS - Degradation towards Telia
Resolved - This incident has been resolved.
Jun 2, 08:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 08:12 UTC
Investigating - We are seeing delivery receipt degradation for messages sent towards Telia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Jun 2, 07:24 UTC
Iraq SMS - Planned maintenance affects all networks
Completed - The scheduled maintenance has been completed.
Jun 2, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled - We've been informed that there is a planned outage from ITPC side to shut down all internet service from 03:00 to 05:00 UTC due to final examinations in Iraq for the following dates:

22 May, 24 May, 26 May, 28 May, 2 June and 4 June 2025.

During this maintenance period, there may be difficulties in delivering messages from and to subscribers in Iraq.

Please contact support@api.vonage.com if you have any questions.
May 20, 12:29 UTC
Jun 1, 2025

No incidents reported.

May 31, 2025
Video SIP connections dropped
Resolved - Three servers were in an unstable state in US-EAST, US-WEST, EU-WEST regions from May 30th 23:00 UTC to May 30th 23:53 UTC. Some customers may have experienced failures with some ongoing SIP calls during this period if they run across these servers. The faulty instances were detected and removed from rotation. We have since implemented additional safeguards to help prevent similar issues from occurring. For any additional questions, please contact support at support@api.vonage.com
May 31, 08:07 UTC
Vietnam SMS - Degradation affecting Pre-Registered brands on Vietnamobile network
Resolved - This incident has been resolved.
May 31, 06:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 05:40 UTC
Investigating - We would like to inform you that there is degradation with SMS Pre-Registered brands for Vietnamobile network.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 31, 04:36 UTC
Singapore Voice - Degradation affecting Singapore Long Virtual Numbers
Resolved - This incident has been resolved.
May 31, 06:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 05:41 UTC
Investigating - We have observed voice call degradation affecting Inbound and Outbound calls to/from Singapore Long Virtual Numbers.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 31, 04:01 UTC
China SMS - Partial degradation of Pre-Registered brands
Resolved - This incident has been resolved.
May 31, 03:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 03:27 UTC
Investigating - Please be advised that we are observing partial SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
May 30, 13:56 UTC
May 30, 2025
Inbound Voice Calls to UK Virtual Numbers
Resolved - This issue is resolved.

Please let support@api.vonage.com know if you continue to experience problems in this area.
May 30, 15:47 UTC
Monitoring - Our suppliers have implemented a fix and are monitoring the situation. Inbound calls have now returned to normal.

Please let us know if you continue to have any problems with new inbound calls.
May 30, 12:54 UTC
Identified - Please be advised that due to local issues with our suppliers, we are experiencing issues receiving inbound calls to UK number.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.
May 30, 12:43 UTC
Investigating - We are investigating customer reports of inbound call issues to UK virtual numbers with our suppliers.
It is not yet clear whether there is any wider customer impact, but we are alerting customers immediately while we investigate.

We will post an update as soon as we know more.
May 30, 11:46 UTC
USA SMS/MMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
May 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:00 UTC
Scheduled - On May 30th, 2025, between 06:00 (UTC) and 12:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS/MMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
May 26, 07:57 UTC
May 29, 2025
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
May 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 20:00 UTC
Scheduled - Between 29-May-2025 20:00 (UTC) and 29-May-2025 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 13, 07:27 UTC
USA SMS - Maintenance affecting multiple US Regional Carriers
Completed - The scheduled maintenance has been completed.
May 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 17:00 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 29-May-2025 17:00 UTC
End: 29-May-2025 19:00 UTC

Impacted Carriers: Cogeco Connexion CA, Appalachian Wireless, Limitless Mobile, United Wireless, Interop Cordova Wireless, ShellComm, Iowa Wireless Svc, MTA, Mobi PCS, Peoples Wireless, Epic Touch, Mosaic, Pioneer Cellular, South Central Utah, All West Communications, Farmers Mutual Telephone, Syringa Wireless, Republic Wireless, Chariton Valley Wireless, Nemont Sagebrush Cellular, Leaco Rural Telephone Coope, CellularOne of NE AZ, Enflick Inc, Layered Communications, ClearSky Triangle Wireless, ClearSky Brightlink, Inteliquent, Fibernetics, ATNI/Choice Wireless, Digital Com Consulting, Aerialink OTT, Telnyx, Altice Mobile, Viya USVI, Indigo Wireless Inc., RingCentral Inc., Plivo, GTA, ZipWhip, Truphone, TSG Global, 1stPoint, Tychron, ISP Telecom, Number Access, Evolve Cellular, Identidad Technologies, Docomo Pacific Inc., American Samoa ASTCA

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.
May 23, 16:02 UTC
Vonage Video Live Captions degradation
Resolved - The Live Captions Service issue has been resolved.

The following services were impacted from 2025-05-29T15:21:30 UTC until 2025-05-29T15:22:00Z UTC.

All services have been restored. We will continue to monitor the service over the next few hours and will post updates if anything changes.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.
May 29, 16:02 UTC
USA SMS/MMS - Planned Maintenance affecting T-Mobile
Completed - The scheduled maintenance has been completed.
May 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:00 UTC
Scheduled - On May 29th, 2025, between 05:00 (UTC) and 11:00 (UTC), T-Mobile will be performing an planned maintenance.

During the maintenance window, you may potentially experience SMS/MMS latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.
May 24, 03:00 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
May 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 UTC
Scheduled - Between 06:00 and 10:00 (UTC) on 29-May-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
May 22, 17:26 UTC
Philippines SMS - Delivery Degradation of International Brands towards Smart network
Resolved - This incident has been resolved.
May 29, 08:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 08:34 UTC
Investigating - We are currently observing SMS delivery degradation for international brands towards Philippines Smart network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 29, 08:01 UTC
Russia SMS - Planned maintenance affecting Gazprom-Mobile and Tele2
Completed - The scheduled maintenance has been completed.
May 29, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 UTC
Scheduled - On 28.05.2025 between 20:00 UTC and 24:00 UTC, the operators Gazprom-Mobile and Tele2 will be performing maintenance on their SMS platforms.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 28, 17:25 UTC
May 28, 2025
Philippines SMS - Delivery Degradation towards Globe Telecom
Resolved - This incident has been resolved.
May 28, 21:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 20:53 UTC
Investigating - We have been notified of SMS delivery degradation towards Philippines Globe Telecom.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 28, 16:08 UTC
Vietnam SMS - Planned Maintenance affecting SMS brand name for Mobifone
Completed - The scheduled maintenance has been completed.
May 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 16:00 UTC
Scheduled - On 28 May 2025 between 16:00 and 21:00 UTC, Mobifone will perform a planned maintenance on their sms platform.

During the maintenance period, there may be difficulties delivering brand name messages to Vietnam Mobifone subscribers.

Please contact support@api.vonage.com if you have any questions.
May 28, 10:03 UTC
Vonage Video Live Captions degradation in US East region
Resolved - Some customers in the US East region may have experienced Live Captions failures in Video API sessions starting at 12:48:45 UTC. The issue was resolved one minute later. We will continue to monitor the service over the next few hours and will post updates if anything changes.
May 28, 14:09 UTC
Italy SMS - Delivery Degradation towards Vodafone Network
Resolved - This incident has been resolved.
May 28, 13:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 13:20 UTC
Investigating - We are observing SMS delivery degradation towards Italy Vodafone Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 28, 12:25 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
May 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:01 UTC
Scheduled - Between 06:00 and 10:00 (UTC) on 28-May-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
May 27, 17:16 UTC
Russia SMS - Planned maintenance affecting MTS network
Completed - The scheduled maintenance has been completed.
May 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:30 UTC
Scheduled - On 27.05.2025 between 04:30 UTC and 06:00 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 26, 13:19 UTC
Iraq SMS - Planned maintenance affects all networks
Completed - The scheduled maintenance has been completed.
May 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 03:00 UTC
Scheduled - We've been informed that there is a planned outage from ITPC side to shut down all internet service from 03:00 to 05:00 UTC due to final examinations in Iraq for the following dates:

22 May, 24 May, 26 May, 28 May, 2 June and 4 June 2025.

During this maintenance period, there may be difficulties in delivering messages from and to subscribers in Iraq.

Please contact support@api.vonage.com if you have any questions.
May 20, 12:28 UTC
Belarus SMS - Planned Maintenance affecting Life
Completed - The scheduled maintenance has been completed.
May 28, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 UTC
Scheduled - Between 27-May-2025 22:00 UTC and 28-May-2025 02:30 UTC, the operator Life will perform maintenance on its SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 27, 07:53 UTC
Planned Maintenance on one of the APAC Voice Servers
Completed - The scheduled maintenance has been completed.
May 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 UTC
Scheduled - We will be undergoing a scheduled maintenance on one of the APAC RTC Servers (APSE2- AP-4) handling the Voice traffic. Customer may see some minor impact to ongoing calls during this time
May 8, 09:26 UTC
Kenya SMS - Delivery degradation towards Safaricom network
Resolved - This incident has been resolved.
May 28, 00:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 23:35 UTC
Investigating - Please be advised that we are observing SMS delivery degradation towards Safaricom Network, Kenya.

As a result of this issue, you may experience inbound, outbound and delivery receipt degradation and delays while sending to this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 27, 21:29 UTC
May 27, 2025
Australia and New Zealand Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
May 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 14:00 UTC
Scheduled - We have been notified by our supplier that on 27 May 2025 between 14:00 and 19:00 UTC, the supplier will be performing maintenance on their platform.

Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
May 1, 05:17 UTC
Video Service Outage in EU region
Resolved - A server that hosted Media Connection was in an unstable state in EU region from 2025-05-27 at 06:21:00 UTC to 2025-05-27 at 06:24:00 UTC. Some customers may have experienced session and media connection failures during this period if they run across this server. All services have been restored. For any additional questions, please contact support at support@api.vonage.com
May 27, 08:16 UTC
Russia SMS - Planned maintenance affecting MTS network
Completed - The scheduled maintenance has been completed.
May 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:30 UTC
Scheduled - On 27.05.2025 between 04:30 UTC and 07:00 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 26, 12:14 UTC
UAE SMS - Planned Maintenance affecting Etisalat UAE Network
Completed - The scheduled maintenance has been completed.
May 27, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:01 UTC
Scheduled - Between 26th May 2025 20:00 UTC to 27th May 2025 02:00 UTC, the operator Etisalat will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to this operator's subscribers.

Please contact support@api.vonage.com if you have any questions.
May 22, 11:31 UTC
Nigeria SMS - Delivery Degradation towards MTN network
Resolved - This incident has been resolved.
May 27, 01:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 00:05 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
May 26, 14:42 UTC
Russia SMS - Planned maintenance affecting Gazprom-Mobile and Tele2
Completed - The scheduled maintenance has been completed.
May 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 UTC
Scheduled - On 26.05.2025 between 20:00 UTC and 24:00 UTC, the operators Gazprom-Mobile and Tele2 will be performing maintenance on their SMS platforms.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
May 23, 05:55 UTC
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