Resolved -
This incident has been resolved
Aug 15, 22:29 UTC
Monitoring -
Our team had identified a small number of customers who were likely double-charged for their WhatsApp usage. We have gone ahead and proceeded to refund the customers impacted. All customers with impacted quotas have been corrected now, and there should not be any service disruption observed.
We will continue to monitor the service during the next few hours and post updates should anything change.
Aug 7, 00:11 UTC
Update -
The impact was confirmed as the following:
Starting from 2025-08-06 14:00 UTC, we have identified a small amount of customer impact and the fixes were implemented to restore the service for the affected customers.
We will continue to monitor the service during the next few hours and post updates should anything change.
Aug 6, 18:24 UTC
Identified -
Our monitoring has alerted us to a potential service issue with sending our billing platform. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
Aug 6, 16:48 UTC