Update - We are continuing to investigate this issue.
Apr 06, 2024 - 00:29 UTC
Update - Please be informed that we are observing SMS delivery degradation towards Ooredoo and Vodafone, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Feb 23, 2024 - 05:13 UTC
Update - We are continuing to investigate this issue.
Feb 21, 2024 - 04:06 UTC
Investigating - Please be informed that we are still observing SMS delivery degradation towards Ooredoo, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Feb 20, 2024 - 05:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2024 - 02:56 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Ooredoo, Qatar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Feb 19, 2024 - 23:05 UTC
Investigating - We are currently observing Inbound SMS delivery degradation of messages towards a subset of Denmark Long Virtual Numbers sent by TDC MVNO users. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Nov 10, 2022 - 18:29 UTC
SMS & Messages
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
MMS
Operational
90 days ago
100.0
% uptime
Today
SMPP
Operational
90 days ago
100.0
% uptime
Today
Callbacks
Operational
90 days ago
100.0
% uptime
Today
Shortcodes
Operational
90 days ago
100.0
% uptime
Today
Phone Numbers
Operational
90 days ago
100.0
% uptime
Today
10 DLC Platform
Operational
90 days ago
100.0
% uptime
Today
Messages API
Operational
90 days ago
100.0
% uptime
Today
Dispatch
Operational
90 days ago
100.0
% uptime
Today
In-App Messaging
Operational
90 days ago
100.0
% uptime
Today
Video
Operational
90 days ago
100.0
% uptime
Today
Session Connection
Operational
90 days ago
100.0
% uptime
Today
Archiving (Standard)
Operational
90 days ago
100.0
% uptime
Today
Archiving (Enterprise)
Operational
90 days ago
100.0
% uptime
Today
Broadcast (HLS/RTMP)
Operational
90 days ago
100.0
% uptime
Today
Monitoring Callbacks
Operational
90 days ago
100.0
% uptime
Today
SIP Interconnect
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Standard)
Operational
90 days ago
100.0
% uptime
Today
Advanced Firewall Control (TURN) (Enterprise)
Operational
Between 2024-04-25 20:00 to 2024-04-26 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 23, 2024 - 13:04 UTC
Between 2024-04-26 20:00 to 2024-04-27 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 23, 2024 - 13:05 UTC
Between 2024-05-03 20:00 to 2024-05-04 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Mar 29, 2024 - 16:14 UTC
Between 6 May 2024 21:00 and 7 May 2024 00:00 (UTC), the network operator will be performing maintenance on their platform affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions. Posted on
Apr 25, 2024 - 09:37 UTC
Resolved -
At 2024/04/25 12h:50 UTC, a transient connectivity problem in our South East APAC region could have caused a degradation on the capacity to operate our services through API and to establish new connections to our services. The issue was fully resolved at 2024/04/25 13h:08 UTC
For any additional questions, please contact support at support@api.vonage.com
Apr 25, 14:07 UTC
Completed -
The scheduled maintenance has been completed.
Apr 25, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 UTC
Scheduled -
Between 04:00 and 08:00 (UTC) on the 25th April 2024, one of our suppliers will be performing maintenance on their SMS platform.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Completed -
The scheduled maintenance has been completed.
Apr 25, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 UTC
Scheduled -
Between 2024-04-24 20:00 to 2024-04-25 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 24, 15:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:01 UTC
Scheduled -
Between 24 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 24, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 UTC
Scheduled -
On 23-April-2024 between 22:00 UTC until 24-April-2024 06:00 UTC, the operator Three UK will be performing maintenance on their SMS, Voice and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS, MMS & Voice delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 24, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 UTC
Scheduled -
Between 04:00 (UTC) and 06:00 (UTC) on the 24th-April-2024, we will be performing planned maintenance on our platform. During the maintenance window some users may experience issues in accessing the Video Inspector, Archive Inspector and Voice Inspector tools.
Apr 22, 21:43 UTC
Completed -
The scheduled maintenance has been completed.
Apr 23, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled -
Between 2024-04-23 16:00 and 22:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Digi in Malaysia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 23, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:30 UTC
Scheduled -
Between 2024-04-23 04:30 and 06:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 23, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 UTC
Scheduled -
On 22-April-2024 between 22:00 UTC until 23-April-2024 06:00 UTC, the operator 3UK will be performing maintenance on their SMS, Voice and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS, MMS & Voice delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 23, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 UTC
Scheduled -
Between 22 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
The issue impacting In-App Voice calls in the Virginia Data Center (US-3) is resolved. There has been no customer impact identified.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Apr 22, 16:25 UTC
Update -
Customers are currently experiencing problems impacting In-App Voice calls in the Virginia Data Center (US-3).
You may see 503 HTTP errors when trying to create In-App Voice calls.
The following services have been impacted from 2024-04-22 14:05 UTC: In-App Voice Calls
Other Voice API calls and SIP Trunking have not been impacted.
We will update this status as soon as we have more information on this issue.
Apr 22, 16:09 UTC
Investigating -
Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to US API endpoints. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Resolved -
This incident has been resolved.
Apr 22, 11:16 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 22, 10:59 UTC
Investigating -
We observed delivery receipt delay when sending via Subset of Short Codes
You may observe degradation or delays for outbound SMS messages We are working to resolve the issue and will issue an update as soon as more information becomes available.
Resolved -
This incident has been resolved.
Apr 21, 07:17 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 21, 06:59 UTC
Investigating -
We have been notified by our 10 DLC numbers supplier about delivery degradation towards USA & Canada which may affect all numbers traffic.
You may observe degradation or delays for outbound and inbound SMS messages sent to / from all numbers in the US and CA. We are working to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Apr 19, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 UTC
Scheduled -
On 18th-April-2024 between 18:00 UTC to 19th-April-2024 00:00 UTC, the operator Maxis will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 19, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 UTC
Scheduled -
Between 2024-04-18 20:00 to 2024-04-19 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 18, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 UTC
Scheduled -
We have been notified that on 18-April-2024 between 17:00 UTC and 21:00 UTC, the network SingTel will be performing maintenance on their platform affecting SMS towards Singapore SIngTel.
During the maintenance window, you may experience SMS delivery delays.
Completed -
The scheduled maintenance has been completed.
Apr 18, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 UTC
Scheduled -
We will be performing maintenance on Messages API from Wednesday, Apr 17th 2024 09:00 (UTC) to Thursday, Apr 18th 2024 16:00 (UTC). During this time, we'll upgrade whatsapp on-premise numbers. There is no expected impact to customers but some customers may experience a minor (<5 mins) delays to callbacks.
Apr 12, 09:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 18, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled -
Between 04:00 and 08:00 (UTC) on the 18th April 2024, one of our suppliers will be performing maintenance on their SMS platform.
During the maintenance window, you may experience SMS Inbound, Outbound and Delivery receipt delays. In the unlikely event of a disruption to the service, messages will be queued by the carrier for delivery once the maintenance has been completed.
Resolved -
This incident has been resolved.
Apr 18, 07:12 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 18, 06:30 UTC
Investigating -
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Apr 18, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:30 UTC
Scheduled -
Between 2024-04-18 04:30 and 06:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 18, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 UTC
Scheduled -
Between 17 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.
Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.
Our normal procedure in these circumstances is: Refine our monitoring to minimise alerts for behaviour with no customer impact. Identify any possible improvements for the resilience of internal systems.
Investigating -
Our monitoring has alerted us to a potential outbound service issue with our Messages API platform. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Apr 17, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 3, 17:27 UTC
Scheduled -
Between 17th April 05:00 UTC and 05:59 UTC we will be performing essential maintenance at our Oregon Data Center (US-4) for the API platform.
During this time, calls sent to sip-us.vonage.com will be routed through our Virginia Data Center (US-3).
There is no impact expected to voice traffic.
The products under maintenance are: • Voice API • SIP Trunking • Programmable SIP and SIP Connect
Apr 3, 17:19 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 UTC
Scheduled -
Between 2024-04-16 20:00 to 2024-04-17 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Apr 16, 03:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 16, 01:57 UTC
Investigating -
We have been notified by our Toll-Free numbers supplier about SMS degradation impacting delivery receipts for messages to T-Mobile numbers.
As a result of this issue, delivery receipts via toll free numbers may be missing or delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed.
Apr 16, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 UTC
Scheduled -
Between 15 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
This incident has been resolved.
Apr 15, 02:29 UTC
Investigating -
Since 2024-04-14 00:06 (UTC), we have noticed delays with our Push Notifications services in the EU and AP regions. We are currently investigating.
Apr 15, 00:54 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 UTC
Scheduled -
Between 2024-04-11 19:00 to 2024-04-11 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Megafon in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Resolved -
Customers may have experienced errors with video API requests in the region US-EAST-1 between 16:00 and 16:08 UTC. The issue is now resolved, and there should not be any further impact.
Please let support@api.vonage.com know if you continue to experience problems with this.
Apr 11, 20:33 UTC
Resolved -
This incident has been resolved.
Apr 11, 18:38 UTC
Monitoring -
We have implemented a fix for the outage in our Sydney Data Center
The list of services that were impacted have been confirmed as: In-App Voice calls in the Sydney Data Center (api-ap-4.vonage.com) GET requests in the Sydney Data Center (api-ap-4.vonage.com)
We will continue to monitor the service during the next few hours and post updates should anything change.
Apr 11, 14:35 UTC
Investigating -
We have observed a reoccurrence of the issue affecting the outage in our Sydney Data Center. We are currently investigating the reason for the reoccurrence.
Apr 11, 14:06 UTC
Monitoring -
We have implemented a fix for the outage in our Sydney Data Center
The list of services that were impacted have been confirmed as: In-App Voice calls in the Sydney Data Center (api-ap-4.vonage.com) GET requests in the Sydney Data Center (api-ap-4.vonage.com)
We will continue to monitor the service during the next few hours and post updates should anything change.
Apr 11, 13:40 UTC
Identified -
We have identified the root cause of the outage in our APAC Data Center.
The outage is limited to In-App Voice calls and GET requests in the Sydney Data Center (api-ap-4.vonage.com). Customers using the Sydney Data Center should move all traffic to the Singapore Data Center (api-ap-3.vonage.com) to avoid the issue. This does not affect In-App Voice calls, or GET requests, in other Data Centers; and Voice API PSTN calls, WebSocket calls, and SIP Trunking is not affected.
We are currently working on getting the issue fixed and will post further updates here.
Apr 11, 13:07 UTC
Investigating -
Our monitoring has alerted us to a potential service issue causing intermittent connectivity issues to APAC Voice API endpoints. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Completed -
The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:30 UTC
Scheduled -
Between 2024-04-11 04:30 and 06:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Completed -
The scheduled maintenance has been completed.
Apr 11, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 UTC
Scheduled -
Between 10 April 2024 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.