In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 03:00 UTC
Apr 26, 2025 - 03:00 UTC
Scheduled - On 2024-26-Apr, between 03:00 and 10:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tigo in Colombia.
During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Apr 26, 2025 03:00-10:00 UTC
During the maintenance window, you may experience SMS Inbound and Outbound delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Apr 26, 2025 03:00-10:00 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 26, 2025 - 00:21 UTC
Apr 26, 2025 - 00:21 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 25, 2025 - 00:22 UTC
Apr 25, 2025 - 00:22 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 24, 2025 - 00:28 UTC
Apr 24, 2025 - 00:28 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 23, 2025 - 00:26 UTC
Apr 23, 2025 - 00:26 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 19, 2025 - 00:22 UTC
Apr 19, 2025 - 00:22 UTC
Update - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 17, 2025 - 23:58 UTC
Apr 17, 2025 - 23:58 UTC
Identified - The carrier has identified the issue and is working on a solution. We will update you as soon as we get relevant information from our partners.
Apr 16, 2025 - 23:19 UTC
Apr 16, 2025 - 23:19 UTC
Update - The carrier is continuing to investigate this issue. We will update you as soon as we get relevant information from our partners.
Apr 15, 2025 - 22:02 UTC
Apr 15, 2025 - 22:02 UTC
Update - We are continuing to investigate this issue. We will update you as soon as we get relevant information from our partners.
Apr 14, 2025 - 17:24 UTC
Apr 14, 2025 - 17:24 UTC
Update - We are continuing to investigate this issue. We will update you as soon as we get relevant information from our partners.
Apr 14, 2025 - 04:18 UTC
Apr 14, 2025 - 04:18 UTC
Investigating - We have observed SMS delivery degradation impacting 10DLC traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Apr 11, 2025 - 13:38 UTC
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Apr 11, 2025 - 13:38 UTC
SMS & Messages
Degraded Performance
SMS
Operational
MMS
Operational
SMPP
Operational
Callbacks
Operational
Shortcodes
Operational
Phone Numbers
Operational
10 DLC Platform
Operational
Messages API
Degraded Performance
Dispatch
Operational
In-App Messaging
Operational
Video
Operational
Session Connection
Operational
Archiving (Standard)
Operational
Archiving (Enterprise)
Operational
Broadcast (HLS/RTMP)
Operational
Monitoring Callbacks
Operational
SIP Interconnect
Operational
Advanced Firewall Control (TURN) (Standard)
Operational
Advanced Firewall Control (TURN) (Enterprise)
Operational
China Relay
Operational
Media Connection (Standard)
Operational
Media Connection (Enterprise)
Operational
Archive Inspector
Operational
Insights & Advanced Insights
Operational
Inspector
Operational
Playground
Operational
Pre-Call Test
Operational
Account Portal
Operational
Experience Composer
Operational
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Operational
Email Notifications
Operational
SDK CDN
Operational
Captions
Operational
Signalling
Operational
Payments & Billing
Operational
Developer Center
Operational
Login
Operational
Chat Embeds
Operational
EU Proxy Check
Operational
Voice
Operational
Programmable SIP & SIP Interconnect
Operational
Voice API
Operational
Legacy TTS
Operational
SIP Trunking
Operational
Voice WebRTC
Operational
SIP Endpoints
Operational
Advanced Machine Detection
Operational
Voice Inspector
Operational
Meetings
Operational
Meetings Connection
Operational
Recordings
Operational
Chat
Operational
Dial In
Operational
Auth & Identity
Operational
Number Insight
Operational
Number Insight V2
Operational
Verify
Operational
Verify V2
Operational
Experiences
Operational
Jumper.ai
Operational
NLU API
Operational
Automatic Speech To Text
Operational
AI Studio
Operational
AI Studio Authentication
Operational
AI Studio Builder UX/UI
Operational
Campaign Creation
Operational
Connectors
Operational
Knowledge AI
Operational
Reports EU
Operational
Reports US
Operational
Studio Messaging Sessions
Operational
Studio Telephony Sessions
Operational
Network APIs
Operational
Network Registry
Operational
Number Verification
Operational
SIM Swap
Operational
Conversations for Salesforce
Operational
Conversations for Salesforce
Operational
Vonage Cloud Runtime
Operational
Deployment API
Operational
Marketplace API
Operational
Queue services
Operational
Debug
Operational
Workspaces
Operational
Persistence API
Operational
Scheduler
Operational
Vonage Dashboard
Operational
Account Access & Notifications
Operational
Account Configuration & Feature Access
Operational
Creating An Account
Operational
Customer Portal
Operational
Payments & Billing
Operational
Reporting & Data
Operational
Other
Operational
Vonage Platform Management
Operational
Account APIs
Operational
Alerts API
Operational
Applications
Operational
Audit API
Operational
Command Line Interface (CLI)
Operational
Numbers API
Operational
Number Pools API
Operational
Pricing API
Operational
Redact API
Operational
Reports API
Operational
SubAccount API
Operational
Global Connectivity
Degraded Performance
SMS North America
Degraded Performance
MMS North America
Operational
Voice North America
Operational
SMS Europe
Operational
Voice Europe
Operational
SMS APAC
Operational
Voice APAC
Operational
SMS Latin America
Under Maintenance
Voice Latin America
Operational
SMS Middle East & Africa
Operational
Voice Middle East & Africa
Operational
Whatsapp Connectivity
Operational
Viber Connectivity
Operational
Facebook Messenger Connectivity
Operational
RCS Connectivity
Operational
Multiple Services Affected
Operational
Multiple Services Affected
Operational
Vonage API Support Platforms
Operational
Email Support
Operational
Live Chat
Operational
Telephone Support
Operational
Help Center/Knowledge Base
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
USA SMS & MMS - Planned Maintenance affecting Verizon Apr 28, 2025 04:00 - May 1, 2025 07:00 UTC
Between 28-April-2025 04:00 and 01-May-2025 07:00 (UTC), Verizon network will be performing a planned maintenance on their SMS and MMS platform.
During the maintenance window, you may potentially experience SMS and MMS latency to subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 23, 2025 - 00:06 UTC
During the maintenance window, you may potentially experience SMS and MMS latency to subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 23, 2025 - 00:06 UTC
Russia SMS - Planned maintenance affecting Tele2 Apr 28, 2025 20:00 - Apr 29, 2025 00:00 UTC
Between 28-Apr-2025 20:00 and 29-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 01, 2025 - 16:52 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 01, 2025 - 16:52 UTC
Planned Maintenance on one of the APAC Voice Servers Apr 28, 2025 20:00-21:00 UTC
We will be undergoing a scheduled maintenance on one of the APAC RTC Server (AP-4) handling the Voice traffic. Customer may see may be some minor impact to in-flight calls during this time.
Posted on Apr 02, 2025 - 18:04 UTC
Posted on Apr 02, 2025 - 18:04 UTC
Russia SMS - Planned maintenance affecting Beeline Apr 28, 2025 21:00 - Apr 29, 2025 00:00 UTC
Between 28-Apr-2025 21:00 and 29-Apr-2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Beeline in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 25, 2025 - 10:54 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 25, 2025 - 10:54 UTC
Mexico SMS - Planned Maintenance affecting AT&T Mexico Apr 29, 2025 05:00-09:00 UTC
On 29-April-2025 between 05:00 UTC and 09:00 UTC, the operator AT&T Mexico will be performing maintenance on their SMS platform.
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 23, 2025 - 00:16 UTC
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 23, 2025 - 00:16 UTC
Vonage Cloud Runtime Service Maintenance in US Region Apr 29, 2025 09:30-12:30 UTC
Between 29-04-2025 9:30 UTC and 29-04-2025 12:30 UTC we will be performing maintenance on our Cloud Runtime Services in US region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than a few minutes.
Posted on Apr 24, 2025 - 12:13 UTC
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than a few minutes.
Posted on Apr 24, 2025 - 12:13 UTC
Australia Voice - Maintenance affecting Long Virtual Numbers Apr 29, 2025 14:05-19:00 UTC
We have been notified by our supplier that on 29-April-2025 between 14:05 UTC and 19:00 UTC, the supplier will be performing maintenance on their platform.
Inbound/outbound calls to/from Australia Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 16, 2025 - 07:44 UTC
Inbound/outbound calls to/from Australia Long Virtual Numbers might get affected during the maintenance period.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 16, 2025 - 07:44 UTC
Vonage Cloud Runtime Service Maintenance in APSE Region Apr 29, 2025 15:30-18:00 UTC
Between 29-04-2025 15:30 UTC and 29-04-2025 18:00 UTC we will be performing maintenance on our Cloud Runtime Services in APSE region.
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than a few minutes.
Posted on Apr 24, 2025 - 12:10 UTC
During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than a few minutes.
Posted on Apr 24, 2025 - 12:10 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Apr 30, 2025 05:00-10:00 UTC
Between 05:00 and 10:00 (UTC) on 30-April-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 15:42 UTC
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 15:42 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers May 1, 2025 03:00-05:00 UTC
Between 2025-05-01 03:00 UTC and 05:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 08, 2025 - 22:07 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 08, 2025 - 22:07 UTC
Canada SMS - Planned Maintenance affecting Bell Canada May 2, 2025 11:00-13:30 UTC
Between 2-May-2025 11:00 UTC and 2-May-2025 13:30 UTC, the Canada operator Bell Canada will be performing maintenance on their SMS platform.
During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 25, 2025 - 21:37 UTC
During the maintenance window, there may be increased Inbound, outbound and Delivery receipt SMS latency.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 25, 2025 - 21:37 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers May 5, 2025 05:00-10:00 UTC
Between 05:00 and 10:00 (UTC) on 05-May-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 15:46 UTC
During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 15:46 UTC
USA SMS - Planned maintenance affecting Clearsky May 6, 2025 09:00-11:00 UTC
On 6th May 2025 between 09:00 UTC and 11:00 UTC, the operator Clearsky will be performing maintenance on their SMS platform.
Impacted Carriers: Altice Mobile, Appalachian Wireless, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, Epic Touch, Farmers Mutual Telephone, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Limitless/Immix, Mobi PCS, Mobile Nation SI Wireless, Mosaic, MTA, Nemont/Sagebrush PCS, Peoples Wireless, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Republic Wireless, Sagebrush Cellular, South Central Utah, Syringa Wireless, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 17:44 UTC
Impacted Carriers: Altice Mobile, Appalachian Wireless, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, Epic Touch, Farmers Mutual Telephone, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Limitless/Immix, Mobi PCS, Mobile Nation SI Wireless, Mosaic, MTA, Nemont/Sagebrush PCS, Peoples Wireless, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Republic Wireless, Sagebrush Cellular, South Central Utah, Syringa Wireless, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 17:44 UTC
USA & CA MMS - Planned Maintenance affecting Toll Free MMS messages May 7, 2025 02:00-07:00 UTC
On 7th May 2025 between 02:00 and 9:00 (UTC), there will be a maintenance affecting USA & CA Toll Free MMS.
During the maintenance window, you may experience MT, DLR and MO delays or failures for Toll Free MMS.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 17, 2025 - 22:28 UTC
During the maintenance window, you may experience MT, DLR and MO delays or failures for Toll Free MMS.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 17, 2025 - 22:28 UTC
Planned Maintenance on one of the EMEA Voice Servers May 7, 2025 16:00-17:00 UTC
We will be undergoing a scheduled maintenance on one of the EMEA RTC Server (EU-4) handling the Voice traffic. Customer should not see any service impact during this time.
Posted on Apr 02, 2025 - 18:10 UTC
Posted on Apr 02, 2025 - 18:10 UTC
USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers May 8, 2025 08:00-10:00 UTC
Between 2025-05-01 03:00 UTC and 05:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to 10DLC numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 14:17 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Apr 24, 2025 - 14:17 UTC
Video API Maintenance May 13, 2025 00:00-02:00 UTC
Update -
We will be conducting planned maintenance on our Database between 00:00 (UTC) and 02:00 (UTC) on the 13th of May, 2025. There should be no impact on the customer experience during the maintenance window. However, in the event of an unexpected situation, some users may experience issues with accessing the Video Account Portal, Tools, and API.
Apr 23, 2025 - 23:18 UTC
Apr 23, 2025 - 23:18 UTC
Scheduled -
We will be conducting planned maintenance on our Database between 00:00 (UTC) and 02:00 (UTC) on the 13th of May, 2025. There should be no impact on the customer experience during the maintenance window. However, in the event of an unexpected situation, some users may experience issues with accessing the Video Account Portal, Tools, and API.
Apr 22, 2025 - 21:57 UTC
Apr 22, 2025 - 21:57 UTC