Investigating - Please be advised that we are observing message delivery degradation towards DIGI mobil Network in Spain.
You may experience missing or delayed inbound, outbound messages and delivery receipts when sending to this operator. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Oct 24, 2025 - 07:30 UTC
You may experience missing or delayed inbound, outbound messages and delivery receipts when sending to this operator. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Oct 24, 2025 - 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2025 - 03:00 UTC
Oct 24, 2025 - 03:00 UTC
Scheduled - Between 24-10-2025 03:00 and 10:00 UTC, our 10DLC supplier will be performing maintenance on their SMS and MMS platform.
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada.
Please contact support@api.vonage.com if you have any questions.
Oct 24, 2025 03:00-10:00 UTC
During this maintenance period, there may be Inbound and Outbound SMS and MMS delays and delivery receipt delays for 10DLC traffic towards the United States and Canada.
Please contact support@api.vonage.com if you have any questions.
Oct 24, 2025 03:00-10:00 UTC
Investigating - Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations.
The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift.
Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected.
Information that may be affected
While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases.
What is being done
We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers.
What customers should do
As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately.
Customer support
Customers with questions should contact the Support Team https://www.vonage.com/support/
Sep 05, 2025 - 21:30 UTC
The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift.
Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected.
Information that may be affected
While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases.
What is being done
We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers.
What customers should do
As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately.
Customer support
Customers with questions should contact the Support Team https://www.vonage.com/support/
Sep 05, 2025 - 21:30 UTC
SMS & Messages
Operational
SMS
Operational
MMS
Operational
SMPP
Operational
Callbacks
Operational
Shortcodes
Operational
Phone Numbers
Operational
10 DLC Platform
Operational
Messages API
Operational
Dispatch
Operational
In-App Messaging
Operational
Number Deactivation
Operational
TFN Platform
Operational
Video
Operational
Session Connection
Operational
Archiving (Standard)
Operational
Archiving (Enterprise)
Operational
Broadcast (HLS/RTMP)
Operational
Monitoring Callbacks
Operational
SIP Interconnect
Operational
Advanced Firewall Control (TURN) (Standard)
Operational
Advanced Firewall Control (TURN) (Enterprise)
Operational
China Relay
Operational
Media Connection (Standard)
Operational
Media Connection (Enterprise)
Operational
Archive Inspector
Operational
Insights & Advanced Insights
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Inspector
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Playground
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Pre-Call Test
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Account Portal
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Experience Composer
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RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
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Email Notifications
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SDK CDN
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Captions
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Signalling
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Payments & Billing
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Developer Center
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Login
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Chat Embeds
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EU Proxy Check
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Voice
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Programmable SIP & SIP Interconnect
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Voice API
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Legacy TTS
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SIP Trunking
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Voice WebRTC
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SIP Endpoints
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Advanced Machine Detection
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Voice Inspector
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Meetings
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Meetings Connection
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Recordings
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Chat
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Dial In
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Auth & Identity
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Number Insight
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Number Insight V2
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Verify
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Verify V2
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Experiences
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Vonage Conversational Connect
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NLU API
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Automatic Speech To Text
Operational
AI Studio
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AI Studio Authentication
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AI Studio Builder UX/UI
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Campaign Creation
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Connectors
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Knowledge AI
Operational
Reports EU
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Reports US
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Studio Messaging Sessions
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Studio Telephony Sessions
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Network APIs
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Network Registry
Operational
SIM Swap
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Identity Insights
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Conversations for Salesforce
Operational
Conversations for Salesforce
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Vonage Cloud Runtime
Operational
Deployment API
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Marketplace API
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Queue services
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Debug
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Workspaces
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Persistence API
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Scheduler
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Vonage Dashboard
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Account Access & Notifications
Operational
Account Configuration & Feature Access
Operational
Creating An Account
Operational
Customer Portal
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Payments & Billing
Operational
Reporting & Data
Operational
Other
Operational
Vonage Platform Management
Operational
Account APIs
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Alerts API
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Applications
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Audit API
Operational
Command Line Interface (CLI)
Operational
Numbers API
Operational
Number Pools API
Operational
Pricing API
Operational
Redact API
Operational
Reports API
Operational
SubAccount API
Operational
Global Connectivity
Degraded Performance
SMS North America
Operational
MMS North America
Operational
Voice North America
Operational
SMS Europe
Degraded Performance
Voice Europe
Operational
SMS APAC
Operational
Voice APAC
Operational
SMS Latin America
Operational
Voice Latin America
Operational
SMS Middle East & Africa
Operational
Voice Middle East & Africa
Operational
Whatsapp Connectivity
Operational
Viber Connectivity
Operational
Facebook Messenger Connectivity
Operational
RCS Connectivity
Operational
Multiple Services Affected
Operational
Multiple Services Affected
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Vonage API Support Platforms
Operational
Email Support
Operational
Live Chat
Operational
Telephone Support
Operational
Help Center/Knowledge Base
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Canada SMS and MMS - Planned maintenance affecting a subset of short code numbers Oct 27, 2025 06:00-06:30 UTC
Between 27-Oct-2025 06:00 and 06:30 UTC, our supplier will be performing maintenance on their platform affecting SMS, MMS sent from a subset of short code numbers in Canada.
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 20:32 UTC
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 20:32 UTC
Russia SMS - Planned maintenance affecting Tele2 Oct 27, 2025 20:00 - Oct 28, 2025 00:00 UTC
Between 27 Oct 2025 at 20:00 (UTC) and 28 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 29, 2025 - 18:48 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 29, 2025 - 18:48 UTC
USA SMS & MMS - Planned Maintenance affecting Verizon network Oct 28, 2025 04:00-09:00 UTC
On October 28th, 2025 between 04:00 (UTC) and 09:00 (UTC), Verizon will be performing a maintenance on their SMS and MMS platform.
During the maintenance window, you may potentially experience message failure or latency to the subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 23:45 UTC
During the maintenance window, you may potentially experience message failure or latency to the subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 23:45 UTC
United Kingdom SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Oct 28, 2025 05:00-07:30 UTC
On 28 October 2025 between 05:00 to 07:30 UTC, our suppliers will be performing a planned maintenance on their SMS platform.
During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of United Kingdom Long Virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 01:19 UTC
During the maintenance window, you may experience delivery degradation of inbound SMS towards a subset of United Kingdom Long Virtual numbers.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 01:19 UTC
Planned Maintenance on one of the EU Voice Servers Oct 28, 2025 17:00-18:00 UTC
We will be undergoing scheduled maintenance on the APAC RTC Servers handling Voice traffic in the APSE2 (AP-4 / apac-syd) region. During this time, API requests and calls may be routed to the APSE1 (AP-3 / apac-sng) region. Customers may experience a minor impact on ongoing calls during this period.
Posted on Oct 21, 2025 - 15:21 UTC
Posted on Oct 21, 2025 - 15:21 UTC
Planned Maintenance on one of the EU West Voice Servers Oct 28, 2025 19:00-20:00 UTC
We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUW1 (EU-3 / eu-west) region. During this time, API requests and calls may be routed to the EUC1 (EU-4 / eu-central) region. Customers may experience a minor impact on ongoing calls during this period.
Posted on Oct 21, 2025 - 15:26 UTC
Posted on Oct 21, 2025 - 15:26 UTC
Russia SMS - Planned maintenance affecting MTS Oct 28, 2025 21:00 - Oct 29, 2025 02:30 UTC
Between 28 Oct 2025 at 21:00 (UTC) and 29 Oct 2025 02:30 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards MTS in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 23, 2025 - 15:31 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 23, 2025 - 15:31 UTC
USA SMS & MMS - Planned Maintenance affecting Verizon network Oct 29, 2025 04:00-09:00 UTC
On October 29th, 2025 between 04:00 (UTC) and 09:00 (UTC), Verizon will be performing a maintenance on their SMS and MMS platform.
During the maintenance window, you may potentially experience message failure or latency to the subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 23:49 UTC
During the maintenance window, you may potentially experience message failure or latency to the subscribers of Verizon network.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 23:49 UTC
Russia SMS - Planned maintenance affecting Tele2 Oct 29, 2025 20:00 - Oct 30, 2025 00:00 UTC
Between 29 Oct 2025 at 20:00 (UTC) and 30 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 29, 2025 - 18:49 UTC
During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 29, 2025 - 18:49 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Oct 30, 2025 03:00-07:00 UTC
On 2025-10-30 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 05, 2025 - 22:49 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Sep 05, 2025 - 22:49 UTC
Planned Maintenance on one of the US East Voice Servers Oct 30, 2025 07:00-08:00 UTC
We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USE1 (US-3 / us-east) region. During this time, API requests and calls may be routed to the USW2 (US-4 / us-west) region. Customers may experience a minor impact on ongoing calls during this period.
Posted on Oct 23, 2025 - 12:09 UTC
Posted on Oct 23, 2025 - 12:09 UTC
Canada SMS and MMS - Planned maintenance affecting a subset of toll free numbers and short code numbers Oct 30, 2025 07:00-10:00 UTC
Between 30-Oct-2025 07:00 and 10:00 UTC, our supplier will be performing maintenance on their platform affecting SMS, MMS sent from a subset of toll free numbers and short code numbers in Canada.
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 11:49 UTC
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 11:49 UTC
Planned Maintenance on one of the US West Voice Servers Oct 30, 2025 09:00-10:00 UTC
We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USW2 (US-4 / us-west) region. During this time, API requests and calls may be routed to the USE1 (US-3 / us-east) region. Customers may experience a minor impact on ongoing calls during this period.
Posted on Oct 23, 2025 - 12:14 UTC
Posted on Oct 23, 2025 - 12:14 UTC
Middle East & Africa SMS - Internal planned maintenance impacting multiple networks Oct 30, 2025 09:00-11:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 23, 2025 - 19:12 UTC
Oct 23, 2025 - 19:12 UTC
Scheduled -
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 30th October 2025, from 09:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in the following list of countries.
Kuwait
Bahrain
Algeria
Angola
United Arab Emirates
Qatar
Togo
South Africa
Egypt
Nigeria
Uganda
Zambia
Niger
Democratic Republic of the Congo
Kenya
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Oct 23, 2025 - 19:07 UTC
Kuwait
Bahrain
Algeria
Angola
United Arab Emirates
Qatar
Togo
South Africa
Egypt
Nigeria
Uganda
Zambia
Niger
Democratic Republic of the Congo
Kenya
The service disruption will last no longer than a few seconds.
We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Oct 23, 2025 - 19:07 UTC
US SMS - Internal Planned Maintenance subset of US Short Codes Oct 30, 2025 23:00 - Oct 31, 2025 00:00 UTC
To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This may temporarily impact MT SMS traffic, MO SMS traffic, and DLRs towards a subset of US Short Codes.
During the maintenance window, you may experience SMS and MMS MO, MT and DLR delays.
We apologize in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Oct 23, 2025 - 21:47 UTC
During the maintenance window, you may experience SMS and MMS MO, MT and DLR delays.
We apologize in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Oct 23, 2025 - 21:47 UTC
Canada SMS and MMS - Planned maintenance affecting a subset of toll free numbers and short code numbers Oct 31, 2025 07:00-10:00 UTC
Between 31-Oct-2025 07:00 and 10:00 UTC, our supplier will be performing maintenance on their platform affecting SMS, MMS sent from a subset of toll free numbers and short code numbers in Canada.
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 11:52 UTC
During the maintenance window, you may experience SMS, MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 22, 2025 - 11:52 UTC
Malaysia SMS - Planned maintenance affecting XOX network Nov 5, 2025 16:00-18:00 UTC
On 5-November-2025 between 16:00 and 18:00 UTC, the operator XOX Malaysia will be performing maintenance on their SMS platform.
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 06, 2025 - 22:14 UTC
During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 06, 2025 - 22:14 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Nov 6, 2025 03:00-07:00 UTC
On 2025-11-06 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:55 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:55 UTC
CA MMS - Planned maintenance affecting a subset of Short Code numbers Nov 12, 2025 08:00-11:00 UTC
Between 12-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting MMS sent from a subset of short code numbers in CA.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:32 UTC
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:32 UTC
USA MMS - Planned Maintenance affecting 10DLC MMS traffic Nov 12, 2025 08:00-11:00 UTC
Between 12-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic.
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:27 UTC
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:27 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Nov 13, 2025 03:00-07:00 UTC
On 2025-11-13 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:57 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:57 UTC
CA MMS - Planned maintenance affecting a subset of Short Code numbers Nov 13, 2025 08:00-11:00 UTC
Between 13-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing maintenance on their platform affecting MMS sent from a subset of short code numbers in CA.
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:35 UTC
During the maintenance window, you may experience MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:35 UTC
USA MMS - Planned Maintenance affecting 10DLC MMS traffic Nov 13, 2025 08:00-11:00 UTC
Between 13-Nov-2025 08:00 and 11:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic.
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:34 UTC
During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 16, 2025 - 16:34 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Nov 20, 2025 03:00-07:00 UTC
On 2025-11-20 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:56 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 03, 2025 - 23:56 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Nov 26, 2025 03:00-07:00 UTC
On 2025-11-26 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 06, 2025 - 18:48 UTC
During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.
Please contact support@api.vonage.com if you have any questions.
Posted on Oct 06, 2025 - 18:48 UTC