All Systems Operational

SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Number Deactivation Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Developer Center Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Chat Embeds Operational
90 days ago
100.0 % uptime
Today
EU Proxy Check Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Programmable SIP & SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
Legacy TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice WebRTC Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
99.99 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
99.99 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Number Insight V2 Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Silent Authentication Operational
90 days ago
99.98 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Jumper.ai Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Number Verification Operational
90 days ago
100.0 % uptime
Today
SIM Swap Operational
90 days ago
100.0 % uptime
Today
Identity Insights Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Indonesia SMS - Planned maintenance affecting XL network Aug 26, 2025 18:00-21:00 UTC

Between 26 Aug 2025 at 18:00 and 21:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards XL network.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 26, 2025 - 10:07 UTC

Russia SMS - Planned maintenance affecting MTS Aug 26, 2025 21:00 - Aug 27, 2025 02:00 UTC

On 26-August-2025 between 21:00 UTC and 27-August-2025 02:00 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 25, 2025 - 12:41 UTC

Kazakhstan SMS - Planned maintenance affecting Altel and Tele2 Aug 26, 2025 22:00 - Aug 27, 2025 02:00 UTC

Between 26.08.2025 between 22:00 UTC and 27.08.2025 02:00 UTC, Altel and Tele2 Kazakhstan will be performing a scheduled maintenance.

During the maintenance window, you may potentially experience message delivery degradation and latency on both Inbound and Outbound SMS for Altel and Tele2 subscribers.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 26, 2025 - 11:38 UTC

USA & CA SMS, MMS - Planned maintenance affecting shortcode and toll free numbers Aug 27, 2025 03:00-07:00 UTC

Between 2025-08-27 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Jul 10, 2025 - 03:57 UTC

USA SMS & MMS - Planned Maintenance affecting Verizon Network Aug 27, 2025 04:00 - Aug 29, 2025 10:00 UTC

Between 27.08.2025. 04:00 UTC and 29.08.2025. 10:00 UTC, there will be a maintenance affecting SMS & MMS to Verizon networks.

During the maintenance window, you may experience MT, DLR and MO delays or failures for SMS & MMS messages to Verizon network.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 24, 2025 - 12:25 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Aug 27, 2025 04:00-12:00 UTC

On 2025-08-27 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 20, 2025 - 13:15 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Aug 27, 2025 06:00-11:00 UTC

Between 06:00 and 11:00 (UTC) on 27-Aug-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 21, 2025 - 22:59 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Aug 28, 2025 06:00-08:00 UTC

Between 06:00 and 08:00 (UTC) on 28-Aug-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 22, 2025 - 23:14 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Aug 29, 2025 04:00-12:00 UTC

On 2025-08-29 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 20, 2025 - 13:16 UTC

Russia SMS - Planned maintenance affecting Beeline Aug 30, 2025 22:00-23:00 UTC

On 30-Aug-2025 between 22:00 UTC and 30-Aug-2025 at 23:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 15, 2025 - 08:21 UTC

Denmark SMS - Planned maintenance affecting Norlys Mobil Denmark Sep 1, 2025 23:00 - Sep 2, 2025 02:00 UTC

Between 01 Sep 2025 23:00 UTC and 02 Sep 2025 02:00 UTC, the operator Norlys Mobil Denmark will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 20, 2025 - 06:32 UTC

USA SMS & MMS - Planned Maintenance affecting Verizon Sep 3, 2025 04:00-09:00 UTC

On 03-Sep-2025 between 04:00 and 09:00 (UTC), there will be a maintenance affecting SMS & MMS to Verizon networks.

During the maintenance window, you may experience MT, DLR and MO delays or failures for SMS & MMS messages to Verizon network.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 22, 2025 - 07:47 UTC

USA MMS - Planned Maintenance affecting 10DLC MMS messages Sep 3, 2025 08:00-10:00 UTC

On 03 September 2025 between 08:00 and 10:00 (UTC), there will be a maintenance affecting USA 10DLC MMS.

During the maintenance window, you may potentially experience message delivery degradation and latency on both Inbound and Outbound MMS to and from US 10DLC numbers.

may potentially experience message delivery degradation and latency on both Inbound and Outbound

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 14, 2025 - 14:21 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Sep 4, 2025 03:00-07:00 UTC

On 2025-09-04 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 08, 2025 - 21:59 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Sep 4, 2025 04:00-12:00 UTC

On 2025-09-04 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 20, 2025 - 13:20 UTC

Indonesia SMS - Planned maintenance affecting IOH network Sep 4, 2025 07:00-11:00 UTC

On 04-Sep-2025 between 07:00 UTC to 11:00 UTC, the operator IOH Indonesia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 21, 2025 - 04:48 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Sep 5, 2025 04:00-12:00 UTC

On 2025-09-05 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 20, 2025 - 13:30 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Sep 8, 2025 04:00-12:00 UTC

On 2025-09-08 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 22, 2025 - 10:39 UTC

Japan SMS - Planned maintenance affecting Softbank Sep 8, 2025 14:00-20:00 UTC

Between 2025/09/08 14:00 UTC and 20:00 UTC, the operator Softbank will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this network.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 25, 2025 - 10:24 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Sep 9, 2025 04:00-12:00 UTC

On 2025-09-09 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 22, 2025 - 10:38 UTC

Japan SMS - Planned maintenance affecting Softbank Sep 9, 2025 14:00-20:00 UTC

Between 2025/09/09 14:00 UTC and 20:00 UTC, the operator Softbank will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this network.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 25, 2025 - 10:24 UTC

USA & CA SMS, MMS - Planned maintenance affecting 10DLC numbers Sep 10, 2025 04:00-12:00 UTC

On 2025-09-10 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 22, 2025 - 10:37 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Sep 11, 2025 03:00-07:00 UTC

On 2025-09-11 between 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 08, 2025 - 22:06 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Sep 18, 2025 03:00-07:00 UTC

Between 2025-09-18 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 08, 2025 - 22:02 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Sep 25, 2025 03:00-07:00 UTC

Between 2025-09-25 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Aug 08, 2025 - 22:03 UTC
Aug 26, 2025
Resolved - This incident has been resolved.
Aug 26, 15:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 12:50 UTC
Investigating - We are currently observing SMS delivery degradation towards Peru Claro and Movistar networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 26, 11:43 UTC
Resolved - This incident has been resolved.
Aug 26, 12:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 12:01 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 26, 10:56 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 UTC
Scheduled - On 2025-08-26 between 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Aug 20, 13:14 UTC
Resolved - This incident has been resolved.
Aug 26, 11:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 11:46 UTC
Investigating - We are currently experiencing degradation of the Silent Authentication service affecting the Vodafone, EE, O2, Three networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 26, 11:07 UTC
Resolved - This incident has been resolved.
Aug 26, 11:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 11:46 UTC
Investigating - We are currently experiencing degradation of the Silent Authentication service affecting the Bouygues Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 26, 10:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 UTC
Scheduled - Between 06:00 and 11:00 (UTC) on 26-Aug-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 20:48 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:01 UTC
Scheduled - On August 26th, 2025, between 06:00 (UTC) and 09:00 (UTC), T-Mobile will be performing a maintenance affecting MMS.

During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 20:42 UTC
Resolved - This incident has been resolved.
Aug 26, 07:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 07:07 UTC
Investigating - We are currently experiencing message delivery and latency issues impacting traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 26, 06:33 UTC
Resolved - This incident has been resolved.
Aug 26, 01:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 00:29 UTC
Investigating - We are observing SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 25, 21:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 UTC
Scheduled - Between 25 Aug 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 1, 12:15 UTC
Aug 25, 2025
Resolved - This incident has been resolved.
Aug 25, 14:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 13:29 UTC
Investigating - We are observing SMS delivery degradation affecting SMS towards Indonesia XL network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 25, 11:39 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:00 UTC
Scheduled - On 2025-08-25 between 04:00 UTC and 12:00 UTC, there will be a maintenance affecting SMS/MMS messages to Verizon network subscribers.

During the maintenance window, you may experience MT, DLR and MO delays or failures.

Please contact support@api.vonage.com if you have any questions.

Aug 20, 12:54 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:01 UTC
Scheduled - Between 06:00 and 11:00 (UTC) on 25-Aug-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 20:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:00 UTC
Scheduled - On August-25th-2025, between 06:00 (UTC) and 09:00 (UTC), T-Mobile will be performing a maintenance affecting MMS.

During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 21:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:01 UTC
Scheduled - Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 25-Aug-2025 04:00 UTC
End: 25-Aug-2025 09:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Aug 20, 17:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 20:00 UTC
Scheduled - Between 24 August 2025 20:00 UTC and 25 August 2025 01:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 20, 14:42 UTC
Aug 24, 2025
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:00 UTC
Scheduled - On 24th August 2025 between 06:00 UTC and 08:00 UTC, our Pre-Reg supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.

Aug 23, 22:23 UTC
Aug 23, 2025

No incidents reported.

Aug 22, 2025
Resolved - This incident has been resolved.
Aug 22, 22:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 16:01 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Multiple Brisanet Networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 22, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 08:00 UTC
Scheduled - Between 22-08-2025 08:00 and 11:00 UTC, the operator AT&T will be performing maintenance on their 10DLC service.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays for 10DLC traffic towards the United States.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 16:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 10:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:09 UTC
Scheduled - From 18th August 2025 04:00 UTC to 22nd August 10:00 (UTC), there will be a maintenance affecting MMS messages to Verizon network subscribers.

During the maintenance window, you may experience MT, DLR and MO delays or failures.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 04:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 05:00 UTC
Scheduled - On August 22nd, 2025, between 05:00 (UTC) and 09:00 (UTC), T-Mobile will be performing a maintenance affecting SMS & MMS.

During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 21:50 UTC
Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 13:00 UTC
Scheduled - On 21 August 2025, between 13:00 UTC and 20:00 UTC, the operator Rakuten Japan will be performing maintenance on its SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 21, 00:18 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 04:00 UTC
Scheduled - On August 21st, 2025, between 04:00 (UTC) and 12:00 (UTC), T-Mobile will be performing a maintenance affecting SMS & MMS.

During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 23:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:00 UTC
Scheduled - Between 2025-08-21 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Jul 10, 05:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:00 UTC
Scheduled - Between 20 Aug 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 1, 12:14 UTC
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:20 UTC
Scheduled - On 20-08-2025 20:20 UTC - 23:00 UTC , the operator MOTIV will perform maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to this operator's subscribers.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 11:01 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:01 UTC
Scheduled - On 20-Aug-2025 between 04:00 and 09:00 (UTC), there will be a maintenance affecting SMS & MMS to Verizon networks.

During the maintenance window, you may experience MT, DLR and MO delays or failures for SMS & MMS messages to Verizon network.

Please contact support@api.vonage.com if you have any questions.

Aug 15, 15:14 UTC
Resolved - This incident has been resolved.
Aug 20, 08:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 08:11 UTC
Investigating - We have noticed an SMS delivery degradation towards Slovak Telekom network. It affects the delivery report and not the actual message delivery.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 20, 07:02 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled - On August 20th, 2025, between 04:00 (UTC) and 08:00 (UTC), T-Mobile will be performing a maintenance affecting SMS & MMS.

During the maintenance window, you may potentially experience message failure or latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 22:45 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:01 UTC
Scheduled - Please be informed that a subset of small networks in the US will be performing maintenance on their SMS platforms per the below schedule:

Start: 2025-08-20 03:00 UTC
End: 2025-08-20 07:00 UTC

Impacted Carriers: ACS/Alaska, ASTAC, Carolina West, Cellone Nation, Cellcom, Cellsouth/cSpire, Chat Mobility (Hawkeye), Copper Valley, Cross Wireless, DISH Wireless, Duet/NewCore Wireless, GCI, Illinois Valley Cellular, Inland Cellular, IT&E, James Valley, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Pine Belt Cellular, RINA (includes STRATA Networks, Silver Star PCS, CTC (Cambridge Telephone Company), Snake River PCS, NNTC Wireless, Breakaway Wireless, Cluster Telephone), SouthernLINC, Standing Rock, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)

During the maintenance window there may be times of messaging being periodically unavailable or facing delays towards small carriers.

Please contact support@api.vonage.com if you have any questions.

Aug 13, 20:51 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 UTC
Scheduled - Between 2025-08-20 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Jul 10, 03:56 UTC
Aug 19, 2025
Resolved - This incident has been resolved.
Aug 19, 22:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 21:29 UTC
Investigating - We are observing SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 14:45 UTC
Scheduled - On 19 August 2025, between 13:00 UTC and 20:00 UTC, the operator Rakuten Japan will be performing maintenance on its SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 14:00 UTC
Scheduled - On 19 Aug 2025 between 14:00 UTC and 20:00 UTC, the operator Softbank will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this network.

Please contact support@api.vonage.com if you have any questions.

Jul 24, 09:25 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 16:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 19-August-2025, between 16:00 UTC to 19:00 UTC, this may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in the following list of countries.

Japan
Malaysia
Indonesia
Nepal
Cambodia

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Aug 12, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 16:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal maintenance window on our SMS termination platform on the 19th August 2025 between 16:00 UTC to 19:00 UTC, which will impact Outbound SMS traffic, Inbound SMS traffic and delivery receipts towards multiple networks in Saudi Arabia. The service disruption will last no longer than a few seconds.

During this maintenance period, there may be delays in delivering messages to subscribers of multiple networks in Saudi Arabia.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.

Aug 12, 14:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 18:29 UTC
Scheduled - On August 19th, 2025, between 04:00 (UTC) and 12:00 (UTC), T-Mobile will be performing a maintenance affecting SMS & MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 04:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:01 UTC
Scheduled - On 19 Aug 2025 between 04:00 and 09:00 (UTC), there will be a maintenance affecting SMS and MMS messages to Verizon network subscribers.

During the maintenance window, you may experience MT, DLR and MO delays or failures.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 04:00 UTC
Resolved - This incident has been resolved.
Aug 19, 08:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 07:24 UTC
Investigating - We are currently facing delivery degradation towards Entel network.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 19, 06:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:00 UTC
Scheduled - Between 18-Aug-2025 21:00 UTC and 19-June-2025 01:30 UTC, the operator Life Belarus will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 15, 13:54 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:00 UTC
Scheduled - Between 18 Aug 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 1, 12:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:00 UTC
Scheduled - On 18 August 2025 between 22:00 and 24:00 UTC, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 6, 07:09 UTC
Aug 18, 2025
Resolved - This incident has been resolved.
Aug 18, 23:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 22:04 UTC
Investigating - We are currently observing inbound SMS delivery degradation for messages sent towards a subset of our Portugal Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Portugal Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 20:22 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 14:00 UTC
Scheduled - On 18 Aug 2025 between 14:00 UTC and 20:00 UTC, the operator Softbank will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties or delay in delivering messages to subscribers of this network.

Please contact support@api.vonage.com if you have any questions.

Jul 24, 09:23 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:00 UTC
Scheduled - On August 18th, 2025, between 04:00 (UTC) and 12:00 (UTC), T-Mobile will be performing a maintenance affecting SMS & MMS.

During the maintenance window, you may potentially experience message latency to the subscribers of T-Mobile US.

Please contact support@api.vonage.com if you have any questions.

Aug 13, 18:31 UTC
Resolved - This incident has been resolved.
Aug 18, 07:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 06:48 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards Claro network in Dominican Republic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 01:47 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC
Scheduled - Between 2025-08-18 02:00 UTC and 06:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 05:21 UTC
Resolved - This incident has been resolved.
Aug 18, 02:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 02:41 UTC
Investigating - Please be advised that we have been notified of SMS delivery degradation affecting International brands towards Malaysia Celcom and Digi networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 18, 01:28 UTC
Aug 17, 2025
Resolved - This incident has been resolved.
Aug 17, 02:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 01:43 UTC
Investigating - We have noticed an SMS delivery degradation towards Bolivia Viva network

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 17, 00:06 UTC
Aug 16, 2025

No incidents reported.

Aug 15, 2025
Resolved - This incident has been resolved.
Aug 15, 23:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 23:15 UTC
Investigating - We are currently observing degradation of preregistered Outbound SMS. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 15, 22:35 UTC
Resolved - This incident has been resolved
Aug 15, 22:29 UTC
Monitoring - Our team had identified a small number of customers who were likely double-charged for their WhatsApp usage. We have gone ahead and proceeded to refund the customers impacted. All customers with impacted quotas have been corrected now, and there should not be any service disruption observed.

We will continue to monitor the service during the next few hours and post updates should anything change.

Aug 7, 00:11 UTC
Update - The impact was confirmed as the following:

Starting from 2025-08-06 14:00 UTC, we have identified a small amount of customer impact and the fixes were implemented to restore the service for the affected customers.

We will continue to monitor the service during the next few hours and post updates should anything change.

Aug 6, 18:24 UTC
Identified - Our monitoring has alerted us to a potential service issue with sending our billing platform. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
Aug 6, 16:48 UTC
Resolved - This incident has been resolved.
Aug 15, 11:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 11:41 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards Rakuten Network. This didn't impact the domestic registration traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 15, 05:45 UTC
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 18:20 UTC
Scheduled - On 14-Aug-2025, between 14:00 UTC and 21:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 14, 18:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 13:00 UTC
Scheduled - On 14 Aug 2025 between 13:00 and 20:00 UTC, a planned maintenance will be performed on Rakuten network.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 11, 07:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:01 UTC
Scheduled - Between 2025-08-14 04:00 UTC and 12:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from 10DLC and Shortcode numbers to T-Mobile subscribers in the US.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt failures or delays.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 17:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 UTC
Scheduled - Between 14-Aug-2025 04:00 and 14-Aug-2025 09:00 (UTC), Verizon network will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may potentially experience SMS latency to subscribers of Verizon network.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 01:24 UTC
Resolved - This incident has been resolved.
Aug 14, 08:24 UTC
Monitoring - Video Component server was in an unstable state in US-EAST-1 region from 13/Aug/25 9:41 PM UTC to 13/Aug/25 9:42 PM UTC. Some customers may have experienced failures with Experience Composer during this period if they run across this server. The faulty instance was detected and removed from rotation.
Aug 14, 08:24 UTC
Resolved - This incident has been resolved.
Aug 14, 07:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 07:21 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards NTT docomo Network. This didn't impact the domestic registration traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 14, 06:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 UTC
Scheduled - On 2025-08-14 between 03:00 and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Aug 14, 02:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 UTC
Scheduled - Between 12 Sep 2025 21:00 and 14 Sep 2025 03:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Vodacom in South Africa.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 7, 16:24 UTC
Resolved - This incident has been resolved.
Aug 14, 00:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 00:20 UTC
Investigating - Please be advised that we are observing message delivery degradation towards Telecom Egypt network .

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 13, 19:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USE1 (US-3 / na-east) region. During this time, API requests and calls will be routed to the USW2 (US-4 / na-west) region. Customers may experience a minor impact on ongoing calls during this period.
Aug 5, 16:59 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:01 UTC
Scheduled - On 13-Aug-2025, between 20:00 UTC and 00:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 10:19 UTC
Aug 13, 2025
Completed - The scheduled maintenance has been completed.
Aug 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:01 UTC
Scheduled - Between 13 Aug 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 1, 12:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 19:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUW1 (EU-3 / eu-west) region. During this time, API requests and calls will be routed to the EUC1 (EU-4 / eu-central) region. Customers may experience a minor impact on ongoing calls during this period.
Aug 5, 16:48 UTC
Resolved - We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from 2025-Aug-08 08:49 UTC until 10:13 UTC:
Advanced Machine Detection (Voice API)

Voice API calls have not been impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.

Aug 13, 14:43 UTC
Monitoring - We have implemented a fix for this issue.

The list of impacted services has been confirmed as Advanced Machine Detection for the Voice API.

We will continue to monitor services during the next few hours and post updates should anything change.

Aug 13, 09:41 UTC
Investigating - Our monitoring system has alerted us to a potential service issue with Advanced Machine Detection in the US Data Centres.

Calls using Advanced Machine Detection will be missing the machine detection events, but calls will continue to be successful.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Aug 13, 09:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 UTC
Scheduled - Between 06:00 and 10:00 (UTC) on 13-August-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 17:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 UTC
Scheduled - Between 13-Aug-2025 04:00 and 13-Aug-2025 09:00 (UTC), Verizon network will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may potentially experience SMS latency to subscribers of Verizon network.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 01:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:00 UTC
Scheduled - Between 2025-08-13 03:00 UTC and 07:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Shortcode and Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Jul 10, 03:55 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:01 UTC
Scheduled - On 12 August 2025 between 19:00 and 13 August 2025 01:00 UTC, the Ukraine operator Lifecell will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 7, 16:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance on the US RTC Servers handling Voice traffic in the USW-2 (US-4 / na-west) region. During this time, API requests and calls will be routed to the USE1 (US-3 / na-east) region. Customers may experience a minor impact on ongoing calls during this period.
Aug 5, 16:51 UTC
Aug 12, 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:02 UTC
Scheduled - We will be undergoing scheduled maintenance on the EU RTC Servers handling Voice traffic in the EUC1 (EU-4 / eu-central) region. During this time, API requests and calls will be routed to the EUW1 (EU-3 / eu-west) region. Customers may experience a minor impact on ongoing calls during this period.
Aug 5, 16:19 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 UTC
Scheduled - On 12-Aug-2025 between 18:00 to 19:00 UTC, the operator XL/Axis Indonesia will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 12:20 UTC
Resolved - This incident has been resolved.
Aug 12, 07:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 08:22 UTC
Investigating - We have been notified by our supplier about SMS delivery Report delay or degradation towards Drillisch Online network. Actual delivery may not be impacted.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 11, 07:11 UTC
Resolved - This incident has been resolved.
Aug 12, 07:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 06:39 UTC
Investigating - We are currently observing SMS delivery degradation towards Telenor Pakistan network.

We are working with our carrier partners to resolve the issue, and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 05:57 UTC
Resolved - The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact support@api.vonage.com.

Aug 12, 06:44 UTC
Investigating - Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Aug 11, 17:49 UTC
Resolved - Please be informed that there was service degradation for outbound calls from a subset of Philippines long virtual numbers to Globe network during 03:32 to 05:21 UTC on 12 Aug 2025.

This has recovered. It was caused by a SIP trunk issue between our partner carrier and Globe network.

Please contact support@api.vonage.com if you have any questions.

Aug 12, 03:32 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 UTC
Scheduled - On 11-Aug-2025, between 20:00 UTC and 24:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 8, 13:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:01 UTC
Scheduled - Between 11 Aug 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Aug 1, 12:11 UTC