USA SMS & MMS - Planned Maintenance affecting Shortcode and 10DLC messages to T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 2025 - 05:00 UTC
Scheduled - On 11-Dec-2025 between 05:00 and 11:00 (UTC), there will be a maintenance affecting messages from short codes and 10DLC numbers to T-Mobile.

During the maintenance window, you may experience MT, DLR and MO delays or failures for short code and 10DLC SMS/MMS messages to T-Mobile.

Please contact support@api.vonage.com if you have any questions.
Dec 11, 2025 05:00-11:00 UTC
USA MMS - Planned Maintenance affecting Verizon
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 2025 - 03:00 UTC
Scheduled - On Dec 10th 2025 between 03:00 (UTC) to Dec 11th 2025 11:00 (UTC), Verizon will be performing an emergency maintenance.

During the maintenance window, you may potentially experience message latency to the subscribers of Verizon US.

Please contact support@api.vonage.com if you have any questions.
Dec 10, 2025 03:00 - Dec 11, 2025 11:00 UTC
Uptime over the past 90 days. View historical uptime.
SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Number Deactivation Operational
90 days ago
100.0 % uptime
Today
TFN Platform Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Developer Center Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Chat Embeds Operational
90 days ago
100.0 % uptime
Today
EU Proxy Check Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Programmable SIP & SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
Legacy TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice WebRTC Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Vonage Conversational Connect Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Identity Insights Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Japan SMS - Planned Maintenance affecting Softbank Dec 11, 2025 15:00-21:00 UTC

On 11th Dec 2025 between 15:00 UTC and 21:00 UTC, the operator Softbank Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 27, 2025 - 09:07 UTC

Russia SMS - Planned maintenance affecting Beeline Dec 11, 2025 21:00 - Dec 12, 2025 00:00 UTC

On 11-Dec-2025 between 21:00 to 24:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS towards Beeline in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 09, 2025 - 06:34 UTC

Russia SMS - Planned maintenance affecting Beeline Dec 11, 2025 21:00 - Dec 12, 2025 00:00 UTC

On 11-Dec-2025 between 21:00 UTC and 12-Dec-2025 at 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 09, 2025 - 06:39 UTC

United Kingdom SMS - Planned maintenance affecting Virgin Dec 12, 2025 21:00-22:00 UTC

Between 12-Dec-2025 21:00 UTC and 13-Dec-2025 06:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Posted on Nov 26, 2025 - 14:57 UTC

USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers Dec 15, 2025 06:00-09:00 UTC

Between 06:00 and 09:00 (UTC) on 15-December-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 05, 2025 - 00:04 UTC

Russia SMS - Planned maintenance affecting Tele2 Dec 15, 2025 20:00 - Dec 16, 2025 00:00 UTC

Between 15 Dec 2025 at 20:00 and 16 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 28, 2025 - 12:08 UTC

Russia SMS - Planned maintenance affecting Beeline Dec 15, 2025 21:00 - Dec 16, 2025 00:00 UTC

On 15-Dec-2025 between 21:00 UTC and 16-Dec-2025 at 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 10, 2025 - 09:04 UTC

USA SMS - Planned maintenance affecting a subset of Toll Free numbers Dec 16, 2025 08:00-10:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance on our SMS termination platform. This work may cause a temporary impact on MT SMS traffic, MO SMS traffic, and DLRs(delivery receipts) towards a subset of US Toll Free Numbers

Date: 16th December 2025
Maintenance Window: 08:00 am UTC - 10:00 am UTC

During this time, you may experience brief delays in SMS and MMS MO, MT, and DLR.

We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, don't hesitate to get in touch with support@api.vonage.com.
Posted on Dec 09, 2025 - 19:19 UTC

Ecuador SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 10:00-11:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Ecuador.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:51 UTC

Guadeloupe SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 10:00-11:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Guadeloupe.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:51 UTC

Mexico SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 10:00-11:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 10:00 UTC to 11:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Mexico.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:52 UTC

Morocco SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 18:00-19:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 18:00 UTC to 19:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Morocco.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:51 UTC

Russia SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 18:00-19:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 18:00 UTC to 19:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Russia.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:52 UTC

Spain SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 18:00-19:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 18:00 UTC to 19:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Spain.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:52 UTC

Iceland SMS - Internal planned maintenance impacting multiple networks Dec 16, 2025 18:00-19:00 UTC

To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on December 16th, 2025, from 18:00 UTC to 19:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Iceland.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Posted on Dec 09, 2025 - 18:51 UTC

Taiwan SMS - Planned Maintenance affecting some Registered brands to Taiwan networks Dec 17, 2025 16:00 - Dec 18, 2025 00:00 UTC

On 17 Dec 2025 between 16:00 and 24:00 UTC, one of our suppliers will be performing a planned maintenance on their SMS platform.

During the maintenance period, there may be difficulties for some of the registered brands to deliver messages to Taiwan networks.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 11, 2025 - 02:35 UTC

Russia SMS - Planned maintenance affecting Tele2 Dec 17, 2025 20:00 - Dec 18, 2025 00:00 UTC

Between 17 Dec 2025 at 20:00 and 18 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 28, 2025 - 12:09 UTC

Denmark SMS - Planned maintenance affecting Telenor Denmark Dec 18, 2025 00:00-06:00 UTC

Between 18-12-2025 00:00 UTC and 18-12-2025 06:00 UTC, the operator Telenor Denmark will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Dec 10, 2025 - 12:29 UTC

Video Inspector, Archive Inspector and Voice Inspector maintenance Dec 18, 2025 04:00-09:00 UTC

Between 04:00 UTC and 09:00 UTC on 18th December 2025, we will be performing planned maintenance on our platform. During this maintenance window, some users may experience performance degradation or intermittent disruptions in Video Inspector, Archive Inspector and Voice Inspector tools.

We appreciate your understanding and apologize for any inconvenience caused.
Posted on Dec 10, 2025 - 20:44 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Dec 18, 2025 04:00-08:00 UTC

On 2025-12-18 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 07, 2025 - 23:36 UTC

Russia SMS - Planned maintenance affecting Tele2 Dec 22, 2025 20:00 - Dec 23, 2025 00:00 UTC

Between 22 Dec 2025 at 20:00 and 23 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 28, 2025 - 12:10 UTC

Russia SMS - Planned maintenance affecting Tele2 Dec 24, 2025 20:00 - Dec 25, 2025 00:00 UTC

Between 24 Dec 2025 at 20:00 and 25 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Posted on Nov 28, 2025 - 12:12 UTC

Russia SMS - Planned maintenance affecting Tele2 Dec 29, 2025 20:00 - Dec 30, 2025 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 12:13 UTC
Scheduled - Between 29 Dec 2025 at 20:00 and 30 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 2025 - 12:12 UTC
Dec 11, 2025
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Dec 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 04:00 UTC
Scheduled - On 2025-12-11 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Nov 7, 23:33 UTC
Philippines SMS - Delivery Degradation towards Smart network
Resolved - This incident has been resolved.
Dec 11, 06:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 05:48 UTC
Investigating - We are currently observing SMS delivery degradation towards Smart Philippines network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 11, 02:57 UTC
Bolivia SMS - DLR Degradation towards Viva network
Resolved - This incident has been resolved.
Dec 11, 03:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 03:04 UTC
Update - We are continuing to investigate this issue.
Dec 11, 00:37 UTC
Investigating - We have noticed a DLR degradation towards Bolivia Viva network

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 10, 15:49 UTC
UAE SMS - Planned maintenance affecting Etisalat Network
Completed - The scheduled maintenance has been completed.
Dec 11, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 UTC
Scheduled - Between 10th Dec 2025 at 20:00 and 11th Dec 2025 02:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Etisalat in UAE.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 14:47 UTC
Hong Kong Voice - Planned Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:01 UTC
Scheduled - We have been notified by our supplier that between 10 December 2025 20:00 UTC and 11 December 2025 02:00 UTC, the supplier will be performing maintenance on their platform.

During the maintenance window, Inbound and outbound calls to/from a subset of Hong Kong Long Virtual Numbers might get affected.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 06:06 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 UTC
Scheduled - Between 10 Dec 2025 at 20:00 and 11 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 11:27 UTC
Dec 10, 2025
Japan SMS - Planned Maintenance affecting Softbank
Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:01 UTC
Scheduled - On 10th Dec 2025 between 15:00 UTC and 21:00 UTC, the operator Softbank Japan will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 27, 09:05 UTC
Philippines Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 13:00 UTC
Scheduled - We have been notified by our supplier that on 10-Dec-2025 between 13:00 UTC and 15:00 UTC, they will be performing maintenance on their platform.

During the maintenance window, Inbound/outbound calls to/from Philippines Long Virtual Numbers might get affected.

Please contact support@api.vonage.com if you have any questions.
Nov 26, 07:35 UTC
USA SMS & MMS - Planned Maintenance affecting Shortcode and 10DLC messages to T-Mobile
Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC
Scheduled - On 10-Dec-2025 between 06:00 and 12:00 (UTC), there will be a maintenance affecting messages from short codes and 10DLC numbers to T-Mobile.

During the maintenance window, you may experience MT, DLR and MO delays or failures for short code and 10DLC SMS/MMS messages to T-Mobile.

Please contact support@api.vonage.com if you have any questions.
Dec 5, 22:26 UTC
CA SMS - Planned Maintenance affecting Shortcodes
Completed - The scheduled maintenance has been completed.
Dec 10, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 UTC
Scheduled - On 10-Dec-2025 between 07:00 and 11:00 (UTC), there will be a maintenance affecting Shortcodes to CA numbers.

During the maintenance window, you may experience DLR delays or failures for Shortcode SMS messages to CA numbers.

Please contact support@api.vonage.com if you have any questions.
Dec 8, 18:02 UTC
Indonesia SMS - Planned maintenance affecting IOH network
Completed - The scheduled maintenance has been completed.
Dec 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled - On 10-Dec-2025 between 09:00 UTC to 11:00 UTC, the operator IOH (Indosat Ooredoo Hutchison) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 8, 01:02 UTC
USA & CA SMS - Planned Maintenance affecting 10DLC messages
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:01 UTC
Scheduled - On 10-Dec-2025 between 07:00 and 11:00 (UTC), there will be a maintenance affecting 10DLC to US and CA numbers.

During the maintenance window, you may experience DLR delays or failures for 10DLC SMS messages to US and CA numbers.

Please contact support@api.vonage.com if you have any questions.
Dec 8, 17:54 UTC
USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:01 UTC
Scheduled - Between 06:00 and 11:00 (UTC) on 10-December-2025, a planned maintenance will be performed affecting a subset of USA and Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for SMS inbound, outbound, and delivery receipts sending from some of your subscribed USA and Canada long virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 23:29 UTC
USA SMS - Planned Maintenance affecting a subset of Shortcodes
Completed - The scheduled maintenance has been completed.
Dec 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:00 UTC
Scheduled - On 10-Dec-2025 between 05:00 and 10:00 UTC, a planned maintenance will be performed affecting a subset of USA shortcodes.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed USA shortcodes.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 02:27 UTC
Dominican Republic SMS - Delivery Degradation towards Claro
Resolved - This incident has been resolved.
Dec 10, 02:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 01:40 UTC
Investigating - We have been notified by our supplier about an SMS delivery degradation towards Claro in Dominican Republic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 19:23 UTC
UAE SMS - Planned maintenance affecting Etisalat Network
Completed - The scheduled maintenance has been completed.
Dec 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 UTC
Scheduled - Between 9th Dec 2025 at 20:00 and 10 Dec 2025 02:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Etisalat in UAE.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 14:47 UTC
Dec 9, 2025
Voice API - Service issue in platform
Resolved - Our team have completed mitigation actions and further monitoring confirms this problem has been resolved. All services have been restored.

The list of services that were impacted as been confirmed as:
Voice API
SIP Trunking

Customers may have encountered intermittent call failures between the following times on 2025-12-09:
16:51:17-16:51:19 UTC
17:24:30-17:25:12 UTC
19:01:40 - 19:01:42 UTC

Please let support@api.vonage.com know if you continue to experience problems with this.
Dec 9, 21:21 UTC
Monitoring - Our teams have identified an issue which resulted in intermittent call rejections for some customers.

The list of services that were impacted as been confirmed as:
Voice API
SIP Trunking

Customers may have encountered intermittent call failures between 16:51:17-16:51:19 UTC and 17:24:30-17:25:12 UTC on 2025-12-09.

All services are now stable and there are no ongoing alerts. We will continue to monitor the services during the next few hours and post updates should anything change.
Dec 9, 18:18 UTC
Investigating - Our monitoring has alerted us to a potential service issue that may be impacting Voice API calls.

Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Dec 9, 17:32 UTC
Indonesia SMS - Planned maintenance affecting IOH network
Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 19:00 UTC
Scheduled - On 09-Dec-2025 between 19:00 UTC to 21:00 UTC, the operator IOH (Indosat Ooredoo Hutchison) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 26, 05:49 UTC
Bangladesh SMS - Emergency Internal planned maintenance impacting GrameenPhone network
Completed - The scheduled maintenance has been completed.
Dec 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:00 UTC
Scheduled - On 0-Dec-2025 between 07:00 and 13:00 UTC, the operator GrameenPhone will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 8, 14:59 UTC
Customer Dashboard Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 11:00 UTC
Scheduled - In order to keep improving our platform and services, we will be performing some maintenance activities on Monday, December 9th, 2025 from 11:00 am to 12:00pm UTC. During this time, signups, buying numbers, assigning numbers and other areas of Dashboard will be impacted.

We appreciate your patience during this time, and if you encounter any issues, please contact our support team through the usual channels.
Dec 2, 12:41 UTC
Australia and New Zealand Voice - Maintenance affecting Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 9, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:30 UTC
Scheduled - We have been notified by our supplier that on 09-Dec-2025 between 10:30 UTC and 11:30 UTC, the supplier will be performing maintenance on their platform.

In the unlikely event of a disruption to the service, Inbound/outbound calls to Australia and New Zealand Long Virtual Numbers might get affected during the maintenance period.

Please contact support@api.vonage.com if you have any questions.
Nov 26, 05:18 UTC
USA SMS - Planned Maintenance affecting a subset of Shortcodes
Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 UTC
Scheduled - On 09-Dec-2025 between 05:00 and 10:00 UTC, a planned maintenance will be performed affecting a subset of USA shortcodes.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed USA shortcodes.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 02:27 UTC
Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:00 UTC
Scheduled - Between 07:00 and 10:00 (UTC) on 09 Dec 2025, a planned maintenance will be performed affecting a subset of Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed Canada Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Nov 22, 04:26 UTC
El Salvador SMS - Emergency Maintenance affecting Tigo
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:01 UTC
Scheduled - On 9-December-2025 between 07:00 UTC and 08:00 UTC, the operator Tigo will be performing emergency maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to and from subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 8, 23:46 UTC
Pakistan SMS - Degradation towards Ufone network
Resolved - This incident has been resolved.
Dec 9, 06:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 04:58 UTC
Investigating - We are currently observing SMS delivery degradation towards Pakistan Ufone.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 9, 03:54 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Dec 9, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 20:00 UTC
Scheduled - Between 08 Dec 2025 at 20:00 and 09 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 11:26 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:00 UTC
Scheduled - Between 08 Dec 2025 at 18:00 (UTC) and 09 Oct 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Megafon in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 5, 10:55 UTC
Russia SMS - Planned maintenance affecting Beeline network
Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:00 UTC
Scheduled - On 08-Dec-2025 between 18:00 and 24:00 UTC, the operator Beeline will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 18:52 UTC
Dec 8, 2025
Sender ID and Short Code Registration portal maintenance on December 8th, 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 UTC
Scheduled - We will be performing scheduled maintenance on the Short Code and Sender ID Registration portal, on December 8th, 2025 to improve the stability and performance of our service. During this maintenance window, access to the portal will be temporarily unavailable. We apologize for any inconvenience this may cause.
Please contact support@api.vonage.com if you have any questions.
Dec 1, 16:16 UTC
Czech Republic SMS & MMS - Planned Maintenance affecting T-Mobile network
Completed - The scheduled maintenance has been completed.
Dec 8, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 UTC
Scheduled - On December 8th, 2025, between 22:00 (UTC) and 22:30 (UTC), T-Mobile will be performing a maintenance on their platform.

During the maintenance window, you may potentially experience inbound & outbound message failure or latency for SMS & MMS to/from T-Mobile Czech Republic network.

Please contact support@api.vonage.com if you have any questions.
Dec 2, 08:05 UTC
Service Issue in Platform - Voice API calls got affected briefly in the EU and US Data Centers
Resolved - Our monitoring system has alerted us to a potential service issue with our platform. Between 17:21:21 and 17:21:22 UTC, Voice API calls got briefly affected in the US and EU Data Centers, and the issue has been resolved straight away.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigated to resolve the issue.

If there is a customer impact, it is likely to be affecting the following products: Voice API

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Dec 8, 19:39 UTC
[Video] SIP connection issue in US East
Resolved - Our monitoring system has alerted us to a potential service issue with our platform between 14:14 UTC and 14.15 UTC. SIP Interconnect calls routed through the affected region during this timeframe may have been impacted.

The issue has now been fully resolved, and all necessary corrective measures have been implemented. All services are restored and operating normally.

Please let us know if you continue to experience any issues.
Dec 8, 14:51 UTC
Mexico SMS - Delivery degradation towards Mexico AT&T
Resolved - This incident has been resolved.
Dec 8, 03:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 02:31 UTC
Investigating - We have been notified of delivery degradation for traffic towards Mexico AT&T.

We are working with our partners to resolve the issue.

Please contact support@api.vonage.com if you have any questions
Dec 8, 01:35 UTC
Dec 7, 2025
USA 10DLC SMS - Planned Maintenance affecting 10DLC messages
Completed - The scheduled maintenance has been completed.
Dec 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 07:00 UTC
Scheduled - Between 07-12-2025 07:00 and 10:00 UTC, our 10DLC supplier will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays and delivery receipt delays for 10DLC traffic towards the United States networks.

Please contact support@api.vonage.com if you have any questions.
Dec 5, 18:26 UTC
Mexico SMS - Planned Maintenance affecting ATT Mexico
Completed - The scheduled maintenance has been completed.
Dec 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 UTC
Scheduled - On 07-December-2025 between 06:00 UTC and 09:00 UTC, the operator ATT Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 7, 06:00 UTC
Dec 6, 2025
Mexico SMS - Planned Maintenance affecting Telcel Mexico
Completed - The scheduled maintenance has been completed.
Dec 6, 01:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:19 UTC
Scheduled - On 05-Dec-2025 between 04:00 UTC and 07:00 UTC, the operator Telcel Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 22:21 UTC
Dec 5, 2025
Verify Requests Via Email Are Failing
Resolved - Our team identified the root cause with the email service provider, and the issue has been fully remediated. During the incident, customers would not have received the verify emails. With the service restored, customers should no longer experience any degradation in Verify Email requests.

Start time: 08:48 UTC
End time: 09:18 UTC

Please let support@api.vonage.com know if you continue to experience problems with this.
Dec 5, 09:57 UTC
Investigating - Our monitoring system has alerted us to a potential service issue with our platform wherein Verify Requests Via Email Are Failing.

We are alerting customers immediately while our engineering teams investigate.

Start time: 8.48.00 UTC

If there is a customer impact, it is likely to be affecting the following products:
Verify V2

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Dec 5, 09:29 UTC
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Resolved - This incident has been resolved.
Dec 5, 00:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 23:56 UTC
Investigating - We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 15:15 UTC
Dec 4, 2025
USA SMS and MMS - Planned Maintenance affecting Verizon
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:30 UTC
Scheduled - On Dec 04th 2025, between 16:30 (UTC) and 23:00 (UTC), Verizon will be performing an emergency maintenance.

During the maintenance window, you may potentially experience message latency to the subscribers of Verizon US.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 16:17 UTC
Philippines SMS - Delivery Degradation towards DITO
Resolved - This incident has been resolved.
Dec 4, 22:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 22:14 UTC
Investigating - We are currently observing SMS delivery degradation towards Philippines DITO. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 18:39 UTC
Ukraine SMS & voice - Planned maintenance affecting all networks
Completed - The scheduled maintenance has been completed.
Dec 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:01 UTC
Scheduled - On 04-Dec-2025 between 07:00 and 17:00 the main network operators in Ukraine (Vodafone, Life & 3Mob) will be performing maintenance on their platform.

During the maintenance window, you may experience both voice as well as SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 11:52 UTC
Brazil SMS - Delivery degradation affecting TIM Brazil network
Resolved - This incident has been resolved.
Dec 4, 15:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 15:04 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 05:48 UTC
Romania SMS - Delivery Degradation towards Digi Network
Resolved - This incident has been resolved.
Dec 4, 15:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 10:53 UTC
Investigating - We have been notified by our supplier about SMS delivery degradation towards Digi Network 22605.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 4, 09:33 UTC
USA MMS - Planned Maintenance affecting T-Mobile network
Completed - The scheduled maintenance has been completed.
Dec 4, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC
Scheduled - On December 4th, 2025, between 06:00 (UTC) and 11:00 (UTC), T-Mobile will be performing a maintenance on their platform.

During the maintenance window, you may potentially experience inbound & outbound message failure or latency for MMS to/from T-Mobile USA network.

Please contact support@api.vonage.com if you have any questions.
Dec 3, 22:34 UTC
Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 UTC
Scheduled - Between 07:00 and 11:00 (UTC) on 04 Dec 2025, a planned maintenance will be performed affecting a subset of Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed Canada Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Nov 22, 04:28 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 UTC
Scheduled - On 2025-12-04 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Nov 7, 23:30 UTC
Russia SMS - Planned maintenance affecting Megafon
Completed - The scheduled maintenance has been completed.
Dec 4, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 UTC
Scheduled - On 03-Dec-2025 between 20:00 UTC and 00:00 UTC, Russian Mobile operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 2, 16:25 UTC
Russia SMS - Planned maintenance affecting Beeline network
Completed - The scheduled maintenance has been completed.
Dec 4, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 UTC
Scheduled - On 03-Dec-2025 between 21:00 and 24:00 UTC, the operator Beeline will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 13:33 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 UTC
Scheduled - Between 03 Dec 2025 at 20:00 and 04 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 11:24 UTC
Dec 3, 2025
Voice API Issue in US Region
Resolved - We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from 2025-12-03 14:34 UTC until 14:35 UTC:

Voice API - Outbound PSTN calls - Oregon Data Center
SIP Trunking - Outbound PSTN Calls - Oregon Data Center

Inbound PSTN calls, In-App Voice, WebSocket and other SIP Trunking calls have not been impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.

A post-mortem will be published in the next few days.
Dec 3, 16:40 UTC
Monitoring - We have implemented a fix for this issue.

Outbound PSTN calls may have failed when routed to the Oregon Data Center (api-us-4) between 14:34:40 and 14:34:49 UTC. Inbound PSTN calls were not affected.

The list of impacted services has been confirmed as follows:

Voice API - Outbound PSTN calls - Oregon Data Center
SIP Trunking - Outbound PSTN Calls - Oregon Data Center

We will continue to monitor services during the next few hours and post updates should anything change.
Dec 3, 15:42 UTC
Investigating - Our monitoring system has alerted us to a potential Voice API issue with our platform in the US region.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Dec 3, 15:01 UTC
Planned Maintenance for Cloud Runtime EU Region
Completed - The scheduled maintenance has been completed.
Dec 3, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:00 UTC
Scheduled - Between 3-DEC-25 15:00 UTC and 3-DEC-25 16:30 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 27, 14:49 UTC
Planned Maintenance for Cloud Runtime APAC Region
Completed - The scheduled maintenance has been completed.
Dec 3, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:00 UTC
Scheduled - Between 3-DEC-25 13:00 UTC and 3-DEC-25 14:30 UTC we will be performing maintenance on our Cloud Runtime Services in APAC region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 27, 14:45 UTC
USA SMS & MMS - Planned Maintenance affecting T-Mobile network
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 UTC
Scheduled - On December 3rd, 2025, between 04:00 (UTC) and 12:00 (UTC), T-Mobile will be performing a maintenance on their platform.

During the maintenance window, you may potentially experience inbound & outbound message failure or latency for SMS & MMS to/from T-Mobile USA network.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 21:41 UTC
Guam and Northern Mariana Islands SMS - Internal planned maintenance impacting multiple networks
Completed - The scheduled maintenance has been completed.
Dec 3, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:02 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 3rd December 2025, from 09:00 UTC to 10:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Guam and Northern Mariana Islands SMS.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Nov 26, 17:37 UTC
Canada SMS - Internal planned maintenance impacting multiple networks
Completed - The scheduled maintenance has been completed.
Dec 3, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 3rd December 2025, from 09:00 UTC to 10:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Canada.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Nov 26, 17:36 UTC
Puerto Rico SMS - Internal planned maintenance impacting multiple networks
Completed - The scheduled maintenance has been completed.
Dec 3, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:01 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 3rd December 2025, from 09:00 UTC to 10:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in Puerto Rico.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Nov 26, 17:36 UTC
USA SMS - Internal planned maintenance impacting multiple networks
Completed - The scheduled maintenance has been completed.
Dec 3, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC
Scheduled - To ensure the highest standards and availability of our services, Vonage is scheduling an internal planned maintenance window on our SMS termination platform. This will take place on 3rd December 2025, from 09:00 UTC to 10:00 UTC, and may temporarily impact outbound SMS traffic, inbound SMS traffic, and delivery receipts to multiple networks in the USA.

The service disruption will last no longer than a few seconds.

We apologise in advance for any inconvenience this may cause. If you have any questions, please contact support@api.vonage.com.
Nov 26, 17:36 UTC
Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 05:00 UTC
Scheduled - Between 05:00 and 10:00 (UTC) on 03 Dec 2025, a planned maintenance will be performed affecting a subset of Canada long virtual numbers.

During the maintenance window, you may experience failures or delays for outbound SMS sending from some of your subscribed Canada Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Nov 22, 04:25 UTC
Philippines SMS - Delivery Degradation towards DITO
Resolved - This incident has been resolved.
Dec 3, 08:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 07:34 UTC
Investigating - We are currently observing SMS delivery degradation towards Philippines DITO. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 2, 17:43 UTC
France SMS - Planned maintenance affecting Free
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 UTC
Scheduled - Between 06:00 UTC on 3-Dec-2025 and 07:00 UTC on 3-Dec-2025, the operator Free will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 16:31 UTC
United Kingdom SMS - Planned maintenance affecting Virgin
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 UTC
Scheduled - Between 02-Dec-2025 21:00 UTC and 03-Dec-2025 06:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Nov 17, 15:45 UTC
Turkey SMS - Planned maintenance affecting Turkcell network
Completed - The scheduled maintenance has been completed.
Dec 3, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:31 UTC
Scheduled - Between 2 Dec 2025 21:30 UTC and 3 Dec 2025 03:30 UTC, the operator Turkcell will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 24, 07:52 UTC
Mexico SMS - Planned Maintenance affecting Movistar Mexico
Completed - The scheduled maintenance has been completed.
Dec 3, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:30 UTC
Scheduled - On 02-Dec-2025 between 21:30 UTC and 03:30 UTC, the operator Movistar Mexico will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 21, 16:05 UTC
Saudi Arabia SMS - Planned Maintenance affecting Zain network
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 UTC
Scheduled - Between 12-Dec-2025 at 23:00 UTC to 13-Dec-2025 at 00:00 UTC, the operator Zain Telecom will be performing maintenance on their network.

During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 19, 14:46 UTC
India SMS - Planned maintenance impacting Airtel Networks
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 UTC
Scheduled - Between 02-Dec-2025 19:00 and 03-Dec-2025 02:00 (UTC), Airtel network will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may potentially experience SMS latency to subscribers of Airtel networks across India.

Please contact support@api.vonage.com if you have any questions.
Nov 27, 15:48 UTC
Dec 2, 2025
Hong Kong SMS - Planned Maintenance affecting subset of Long Virtual Numbers
Completed - The scheduled maintenance has been completed.
Dec 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:00 UTC
Scheduled - On 2 December 2025 between 16:00 to 22:00 UTC, our supplier will be performing a planned maintenance on their SMS platform.

During the maintenance window, you may experience delivery degradation of inbound and outbound SMS from/to a subset of Hong Kong Long Virtual numbers.

Please contact support@api.vonage.com if you have any questions.
Nov 19, 04:37 UTC
Singapore SMS - Planned maintenance affecting StarHub
Completed - The scheduled maintenance has been completed.
Dec 2, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:01 UTC
Scheduled - Between 02 Dec 2025 16:00 UTC and 22:00 UTC, the operator StarHub will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact support@api.vonage.com
Nov 27, 15:51 UTC
Advanced Machine Detection Issues
Resolved - This issue is fully resolved.
Dec 2, 18:36 UTC
Monitoring - We have identified issues with our Advanced Machine Detection product. The problem is currently resolved, and we are monitoring for additional issues. Please reach out to support if you have ongoing AMD issues that need to be addressed.
Dec 2, 17:43 UTC
Planned Maintenance for Cloud Runtime US Region
Completed - The scheduled maintenance has been completed.
Dec 2, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 UTC
Scheduled - Between 2-DEC-25 15:00 UTC and 2-DEC-25 16:30 UTC we will be performing maintenance on our Cloud Runtime Services in US region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 27, 14:42 UTC
Planned Maintenance for Cloud Runtime EU Region
Completed - The scheduled maintenance has been completed.
Dec 2, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - Between 2-DEC-25 13:00 UTC and 2-DEC-25 14:30 UTC we will be performing maintenance on our Cloud Runtime Services in EU region.

During this time you may see errors when trying to deploy new applications and accessing Workspaces, you may also experience some blips when calling the Provider APIs from your Cloud Runtime applications, these blips should not last more than several minutes.
Nov 27, 14:29 UTC
USA SMS - Latency affecting Toll Free numbers and a subset of Short Codes towards AT&T and Verizon networks
Resolved - This incident has been resolved.
Dec 2, 13:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 06:15 UTC
Identified - We have been notified by our suppliers that messages and delivery receipts to AT&T are passing without delay now. We will issue an update as soon as more information becomes available.
Dec 1, 20:37 UTC
Investigating - We have been notified by our suppliers about outbound SMS latency to the Verizon and AT&T networks for Toll Free numbers and a subset of US shortcodes.

The carriers are aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 18:44 UTC
Russia SMS - Planned maintenance affecting Beeline network
Completed - The scheduled maintenance has been completed.
Dec 2, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 UTC
Scheduled - On 01-Dec-2025 between 21:00 and 24:00 UTC, the operator Beeline will be performing maintenance on their platform.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Dec 1, 07:20 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - Between 01 Dec 2025 at 20:00 and 02 Dec 202500:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 11:17 UTC
Dec 1, 2025
Nov 30, 2025
USA SMS - Latency affecting Toll Free numbers and a subset of Short Codes towards AT&T and Verizon networks
Resolved - This incident has been resolved.
Nov 30, 05:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 04:34 UTC
Update - The latency issue is resolved for the AT&T network. However, the Verizon network continues to experience issues for Toll Free numbers and a subset of US shortcodes.
Nov 29, 17:46 UTC
Update - This issue has been updated to include SMS latency to Verizon, as well as the AT&T network, for Toll Free numbers and a subset of US shortcodes.
Nov 28, 19:56 UTC
Investigating - We have been notified by our suppliers about outbound SMS latency to the AT&T network for Toll Free numbers and a subset of US shortcodes.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Nov 28, 19:23 UTC
Nov 29, 2025
Nov 28, 2025
Russia SMS - Planned maintenance affecting Beeline
Completed - The scheduled maintenance has been completed.
Nov 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 UTC
Scheduled - On 27-November-2025 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.
Nov 25, 12:40 UTC
Nov 27, 2025
Access-related errors to Voice logs and Video Analytics at Dashboard
Resolved - We can confirm this problem has been resolved, and all services have been restored

The following services in the dashboard have been impacted from 2025-11-26 14:00 UTC until 2025-11-27 12:15 UTC

Voice logs(New) - Customers may have received a forbidden error when trying to access the new voice logs. The old version was not impacted.

Video Analytics - Customers may have seen authentication errors when trying to access data filtering by the "All" value

Please let support@api.vonage.com know if you continue to experience problems with this.
Nov 27, 15:26 UTC
Monitoring - We have implemented a fix for this issue.

The following services in the dashboard have been impacted from 2025-11-26 14:00 UTC until 2025-11-27 12:15 UTC

Voice logs(New) - Customers may have received a forbidden error when trying to access the new voice logs. The old version was not impacted.

Video Analytics - Customers may have experienced issues accessing Video Analytics at the API key level. Video Analytics for a specific application ID was working as expected.


We will continue to monitor services during the next few hours and post updates should anything change.
Nov 27, 13:48 UTC
Update - We are continuing to investigate the issue.
Nov 27, 10:24 UTC
Investigating - Our monitoring system has alerted us to a service issue affecting the voice logs in the Customer Dashboard.

Voice logs (new) UI is currently down. You may see a forbidden error when trying to access the new voice logs.
Please use the old version, available in the bottom-right corner of the new voice logs page in the dashboard.

We aim to provide an update on our investigation within 1 hour.


Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Nov 27, 09:26 UTC
Russia SMS - Planned maintenance affecting MTS
Completed - The scheduled maintenance has been completed.
Nov 27, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 UTC
Scheduled - On 27-Nov-2025 between 10:00 UTC and 11:30 UTC, the operator MTS will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 25, 19:21 UTC
USA & CA SMS, MMS - Planned maintenance affecting toll free numbers
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 04:00 UTC
Scheduled - On 2025-11-27 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.
Nov 26, 22:17 UTC
Russia SMS - Planned maintenance affecting Tele2
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 UTC
Scheduled - Between 26 Nov 2025 at 20:00 and 00:00 (UTC), the supplier will be performing maintenance on their platform affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.
Nov 5, 12:57 UTC
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