Vonage services have been fully restored following today’s service interruption reported by our vendor, which began at 2026-07-13 19:31 UTC. Full resolution of the incident has been confirmed effective 2026-07-13 22:07 UTC.
Thank you for your patience and understanding as we worked with our vendor to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Posted Jul 13, 2026 - 23:57 UTC
Monitoring
Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
Posted Jul 13, 2026 - 23:04 UTC
Identified
Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Posted Jul 13, 2026 - 22:01 UTC
Investigating
We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Posted Jul 13, 2026 - 20:58 UTC
This incident affected: SMS & Messages (SMS) and Voice (Voice API).