The following services were impacted from [03-04-2024 11:18] UTC until [04-04-2024 09:59] UTC.
AI Studio: the stop-recording feature was broken.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Apr 04, 2024 - 12:58 UTC
Monitoring
This issue has been resolved and we are monitoring the results.
AI Studio customers may have experienced issues with the stop-recording feature between 03/04/2024 11:18 UTC and 04/04/2024 09:59 UTC.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Apr 04, 2024 - 10:16 UTC
Update
We have identified the root cause of the issue.
AI Studio customers may experience issues with the stop-recording feature from 03/04/2024 at 11:18 UTC.
We are currently working on getting the issue fixed and will post further updates here.
Posted Apr 04, 2024 - 09:58 UTC
Identified
Our monitoring has alerted us to a potential service issue for AI Studio customers. The stop recording feature on AI Studio was broken, We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.