Mexico SMS - Delivery Degradation towards Altan Redes Mexico

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 21, 2025 - 00:24 UTC

Update

Recently we observe irregular delivery times for messages towards Altan Redes network.
Although the delivery is fully recovered at the moment, we will continue to monitor the performance for potential future issues

Posted Nov 20, 2025 - 18:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2025 - 04:58 UTC

Investigating

We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Nov 19, 2025 - 17:14 UTC

This incident affected: Global Connectivity (SMS North America).