Mexico SMS - degradation of Outbound SMS from preregistered brands and Inbound SMS to a subset of short codes

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 02, 2024 - 08:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2024 - 08:09 UTC

Investigating

We are currently observing degradation of Outbound SMS from preregistered brands to Mexico and also Inbound SMS from Mexico towards a subset of short codes. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Sep 02, 2024 - 07:07 UTC

This incident affected: Global Connectivity (SMS North America).