Service Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Dec 06, 2023 - 20:39 UTC

Monitoring

We have implemented a fix for the this issue impacting email communications related to account, balance and user changes. Our team will continue to work on restoring the emails that failed to be sent during the outage.

The following services were impacted from 2023-12-05 17:48 UTC to 2023-12-06 12:17 UTC.
Email Notifications - Vonage dashboard
10DLC email notifications
Fraud Alert Emails

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Dec 06, 2023 - 13:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 06, 2023 - 11:12 UTC

Identified

Our monitoring has alerted us to a potential service issue causing issues with email communications related to account, balance and user changes.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 06, 2023 - 10:13 UTC

This incident affected: Vonage Dashboard (Account Access & Notifications).