Customers might have faced issues with sending template messages via WhatsApp (Cloud API numbers) and sandbox from 1st June 2023 18:19 UTC to 21:01 UTC.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jun 01, 2023 - 22:23 UTC
Monitoring
A fix has been implemented for the issue impacting WhatsApp cloud API requests. Customers might have faced issues with sending template messages via WhatsApp (Cloud API numbers) and sandbox from 1st June 2023 18:19 UTC to 21:01 UTC.
The list of services that were impacted have been confirmed as: WhatsApp cloud API
All services have been restored. We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jun 01, 2023 - 21:18 UTC
Identified
We have identified the root cause of the issue.
Template messages which consists of a parameter which is greater than 15 characters might be rejected.
We are currently working on getting the issue fixed and will post further updates here.
Posted Jun 01, 2023 - 20:27 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Sending template messages via WhatsApp (Cloud API numbers) as well as Sandbox
We aim to provide an update on our investigation within 1 hour.