USA SMS - Delivery receipt delays affecting messages sent using subset of short codes

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 04, 2024 - 21:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2024 - 20:32 UTC

Investigating

We are observing delivery receipt delays for messages sent to US numbers via a subset of Short Codes.

The carrier is aware of this issue and investigating the root cause. You may observe degradation or delays for outbound SMS messages We will issue an update as soon as more information becomes available

Please contact support@api.vonage.com if you have any questions.

Posted Jul 04, 2024 - 16:56 UTC

This incident affected: Global Connectivity (SMS North America).