Guatemala SMS - Delivery Degradation towards Claro

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 27, 2026 - 00:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2026 - 23:24 UTC

Update

We are continuing to investigate this issue.

Posted Jul 26, 2026 - 02:11 UTC

Investigating

The message delivery degradation is observed towards Claro Guatemala.

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Posted Jul 24, 2026 - 21:54 UTC

This incident affected: Global Connectivity (SMS Latin America).