The following services were impacted from [18-08-2024 05:54] UTC until [18-08-2024 07:11] UTC. Voice API: Some Customers may have experienced failures while modifying in-progress calls in the Singapore Region(api-ap-3.vonage.com).
Calls that failed over to the APAC Sydney region (api-ap-4.vonage.com) were unaffected.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Aug 18, 2024 - 12:18 UTC
Monitoring
We have implemented a fix for this issue.
Customers in the APAC region specifically the Singapore region(api-ap-3.vonage.com) may have experienced call failures while modifying the in-progress calls between 18-08-2024 05:54 UTC and 18-08-2024 07:11 UTC, this traffic has failed over to the Sydney (api-ap-4.vonage.com) region immediately to mitigate the issues.
The list of services that were impacted has been confirmed as: Voice API
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Aug 18, 2024 - 08:21 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 18, 2024 - 07:47 UTC
Investigating
Our monitoring system has alerted us to a potential service issue with our voice platform in the APAC(api-ap-3.vonage.com) Region therefore traffic is being processed in the Sydney (api-ap-4.vonage.com) region.
Customers may experience issues while modifying in-progress calls in the Singapore region.
We aim to provide an update on our investigation within 1 hour.