SMS API- Delayed Inbound Messages and Status Callbacks

Incident Report for Vonage API Status

Resolved

This issue has been resolved.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Aug 10, 2022 - 15:36 UTC

Monitoring

Our monitoring has alerted us to a service issue with our platform. Customers might have experienced delays in Inbound messages and DLRs, we are alerting customers immediately while our engineering teams investigate.

Customers using SMS API via HTTP connection might have experienced delayed inbound messages and status callbacks during the below period yesterday and today:

2022-08-09 10:45 UTC - 2022-08-09 12:10 UTC
2022-08-10 13:10 UTC - 2022-08-10 14:02 UTC

No impact on the actual delivery of outbound SMS and no Impact on customers connecting via SMPP.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 10, 2022 - 14:45 UTC