The Messages API callbacks problem has been resolved.
The following services were impacted from [03-Apr-2023 01:00] UTC until [04-Apr-2023 01:00] UTC.
Message delivery through Messages API has not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Apr 04, 2023 - 08:35 UTC
Monitoring
We have implemented a fix for the Messages API callbacks.
The list of service that was impacted has been confirmed as follows: Messages API callbacks
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Apr 04, 2023 - 03:46 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2023 - 15:19 UTC
Identified
We have identified the root cause of this issue.
Some customers may experience delayed callbacks via the Messages API since 2023-04-03 13:04 UTC.
We are currently working on getting the issue fixed and will post further updates here.
Posted Apr 03, 2023 - 13:21 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting Messages API callbacks.
We aim to provide an update on our investigation within 1 hour.