Service Issue in Voice Platform

Incident Report for Vonage API Status

Resolved

This issue has been resolved.

The following services were impacted from [18-03-2024 08:29] UTC until [18-03-2024 09:54] UTC.
In-App voice: WebRTC

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Mar 18, 2024 - 12:02 UTC

Monitoring

We have implemented a fix for this issue.

Some customers may have experienced failures on WebRTC calls between 2024-03-18 08:29 UTC and 2024-03-18 09:54 UTC.

The list of services that were impacted have been confirmed as:
In-App voice: WebRTC

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Mar 18, 2024 - 11:02 UTC

Investigating

Our monitoring has alerted us to a potential service issue impacting In-App Voice: Web-RTC calls, We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Mar 18, 2024 - 09:50 UTC

This incident affected: Voice (Voice API).