Service Issue in Voice Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 26, 2025 - 16:15 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 26, 2025 - 15:14 UTC

Monitoring

A fix has been implemented at 15:03 UTC, and we are monitoring the results.

Posted Nov 26, 2025 - 15:13 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our Voice Platform at our EUC1 region.

Customer in the EUC1 region. will be unable to download media files. Seems it happened between 14:04 and is still going on.

If there is a customer impact, it is likely to affect the following products:

- Voice

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 26, 2025 - 15:01 UTC

This incident affected: Voice (Voice API, Legacy TTS, SIP Trunking, Voice WebRTC, SIP Endpoints).