Failures on initiating SIP interconnect

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 27, 2022 - 02:54 UTC

Monitoring

The fix has been deployed, and we are monitoring the situation. Customers may no longer experience any issues initiating SIP Interconnect sessions.

Posted Aug 27, 2022 - 02:44 UTC

Identified

Starting at 2022-08-27 00:00, customers may have experienced failures initiating SIP interconnect sessions. There is no impact on existing sessions, and our engineering team has rolled out a fix to address the issue.

Posted Aug 27, 2022 - 02:06 UTC

Investigating

Our monitoring has alerted us to a potential service issue on the SIP interconnection. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Video,
SIP Interconnect,
Standard & Enterprise environments

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 27, 2022 - 01:44 UTC

This incident affected: Video (Session Connection, SIP Interconnect).