The following services were impacted from 2023-01-25 06:06 UTC until 2023-02-08 13:05 UTC:
Numbers API Messages API (SMS/MMS only)
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Feb 08, 2023 - 16:50 UTC
Monitoring
We have implemented a fix for the issue that impacted our Numbers API's consistency in the us-west-2 region. This impacted our Messages API as numbers for which the associated application was changed during the incident time might have received MO and DR callbacks to the wrong endpoint.
Start time: 2023-01-25 06:06 UTC End time: 2023-02-08 13:05 UTC
The list of services that were impacted has been confirmed as: Numbers API Messages API (SMS/MMS only)
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Feb 08, 2023 - 15:04 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Numbers API
We aim to provide an update on our investigation within 1 hour.