Possible Voice Call Quality Issues in US Regions

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 06, 2024 - 16:40 UTC

Monitoring

A fix has been applied, and we are monitoring the results.

Posted May 05, 2024 - 19:36 UTC

Identified

We have identified the root cause of the issue.

Some customers may experience voice call quality issues in the US region starting from 14:00 UTC on 25th April 2024.

We are currently working on getting the issue fixed and will post further updates here.

Posted May 05, 2024 - 18:05 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform in the US Region.

We are investigating possible call quality issues in US regions.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted May 03, 2024 - 21:55 UTC

This incident affected: Voice (Voice API).