SMS API Service Issues

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 19, 2023 - 09:36 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 18, 2023 - 17:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2023 - 01:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 16, 2023 - 00:02 UTC

Update

We are continuing to investigate this issue.

Posted Sep 15, 2023 - 22:32 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. The service interruption Starting from 9/15/2023 21:37:20 UTC affecting multiple regions for Outbound and Inbound SMS. We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
SMS API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 15, 2023 - 22:32 UTC

This incident affected: SMS & Messages (SMS).