USA SMS - SMS delivery degradation affecting 10DLC numbers sending to Verizon Wireless

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 23, 2023 - 20:41 UTC

Update

Update: This incident only affected 10DLC numbers sending to the Verizon network.

Posted Jul 23, 2023 - 17:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 23, 2023 - 14:53 UTC

Investigating

We have been notified by our suppliers about an SMS issue impacting messages delivery to Verizon Wireless USA.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jul 23, 2023 - 07:27 UTC

This incident affected: Global Connectivity (SMS North America).