Service Issue in Platform - Voice API calls got affected briefly in the EU and US Data Centers

Incident Report for Vonage API Status

Resolved

Our monitoring system has alerted us to a potential service issue with our platform. Between 17:21:21 and 17:21:22 UTC, Voice API calls got briefly affected in the US and EU Data Centers, and the issue has been resolved straight away.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigated to resolve the issue.

If there is a customer impact, it is likely to be affecting the following products: Voice API

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 08, 2025 - 19:39 UTC

This incident affected: Voice (Voice API).