Voice Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The issue with high CPU utilization has been resolved. There was no customer impact.

Posted Sep 27, 2022 - 16:32 UTC

Monitoring

There was a high CPU load alert on US-East Region starting at 20:07 UTC on September 26, 2022. However, there was no customer impact during that time. Engineering is monitoring this.

Posted Sep 26, 2022 - 21:55 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
SIP Trunking & Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 26, 2022 - 20:39 UTC

This incident affected: Voice (Voice API, SIP Trunking).