2023-09-29 06:43 UTC - 2023-09-29 21:15 UTC
Meta Business Manager - WhatsApp
On 2023-09-29, we identified a downstream service issue on Meta's business manager platform impacting onboarding new WhatsApp accounts. This was due to phishing attempts detected by Meta as intending to compromise their access security. As a result, we were unable to onboard new customers and we were prevented from adding new numbers to existing WhatsApp Business Accounts. This applied to partners or direct customers onboarded by us, and self-service customers who use the Vonage dashboard to set up their accounts.
Existing WhatsApp Business Accounts (WABAs) were able to send and receive messages as normal and were not impacted.
Following close collaboration with Meta regarding reviews of suspicious activity, accounts, and users, our normal service has resumed.
Meta may have blocked some users from their Facebook account and those users will therefore be unable to access their Meta Business Manager until they unblock their account. You are advised to reset your password with 2FA and follow the unblock instructions shown on your account page. Please contact support@api.vonage.com if this is not possible for you.
If you receive emails related to your account(s) being blocked, do not click on the links in the emails. Instead, please go to www.facebook.com or use the Facebook app to confirm and resolve.
Attempts were made by unknown bad actors to compromise Meta’s 2fa access security via phishing emails.
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