Voice Service Issue in APAC

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 03, 2022 - 09:33 UTC

Monitoring

Our engineering team has identified and mitigated the issue. Customers in APAC may have experienced issues when making WebRTC Voice calls from 07:53 UTC to 08:17 UTC. There is no ongoing customer impact, and we will continue to monitor the situation.

Posted Aug 03, 2022 - 08:39 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
VAPI IP calls

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 03, 2022 - 08:24 UTC

This incident affected: Voice (Voice API).