The following services were impacted from [14-04-2023 08:36] UTC until [19-04-2023 17:46] UTC.
Messages delivery has not been impacted.
Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Apr 20, 2023 - 09:16 UTC
Identified
We have identified the root cause of the issue.
We are currently working on getting the issue fixed and will post further updates here.
Posted Apr 19, 2023 - 14:19 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our Messages API platform where users might experience missing accounts on their social profiles page or see the wrong application associated with the profile.
We are alerting customers immediately while our engineering teams investigate.
It is affecting Messages API since 13-04-2023 14:48 UTC.
We aim to provide an update on our investigation within 1 hour.
Posted Apr 19, 2023 - 12:17 UTC
This incident affected: SMS & Messages (Messages API).