Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Dec 05, 2025 - 00:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 04, 2025 - 23:56 UTC

Investigating

We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Dec 04, 2025 - 15:15 UTC
This incident affected: Global Connectivity (SMS North America).