The following services were impacted from [22-12-2023 09:20] UTC until [22-12-2023 09:53] UTC. Messages API: Viber Channel
All other channels like WhatsApp and SMS were not impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Dec 22, 2023 - 14:05 UTC
Monitoring
This issue has been identified as a provider issue and some customers may have experienced failures in sending Viber messages using our Messages API.
Our third-party provider has implemented a fix for this issue.
Some customers may have experienced Outbound message delivery issues via Viber Channel using our Messages API between 2023-12-22 09:20 UTC and 2022-12-22 09:53 UTC.
The list of services that were impacted has been confirmed as: Messages API: Viber Channel
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Dec 22, 2023 - 10:25 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 22, 2023 - 09:57 UTC
Identified
Our monitoring has alerted us to a potential service issue with our Messages API platform, starting from 9:20 UTC today some messages sent through Viber are failing. Some customers might receive "undeliverable" status callbacks.
If there is a customer impact, it is likely to be affecting the following products: Messages API: Viber Channel
We aim to provide an update on our investigation within 1 hour.
Posted Dec 22, 2023 - 09:49 UTC
This incident affected: Global Connectivity (Viber Connectivity).