Voice API Issue in US Data Centre

Incident Report for Vonage API Status

Resolved

We can confirm this US datacentre problem has been resolved, and all services have been restored.

The following services were impacted from 2025-08-05 14:04 UTC until 2025-08-05 14:12 UTC:

Voice API - Inbound and Outbound Voice

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Aug 05, 2025 - 23:29 UTC

Monitoring

We have implemented a fix for this issue.

You may have experienced issues with Voice API calls, when creating new calls or updating ongoing calls.

The list of impacted services has been confirmed as follows:
Voice API - Inbound and Outbound Voice Calls

We will continue to monitor services during the next few hours and post updates should anything change.

Posted Aug 05, 2025 - 14:37 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 05, 2025 - 14:23 UTC

This incident affected: Voice (Voice API).