USA SMS - Degradation affecting subset of Toll Free Numbers traffic towards US-VOIP

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 18, 2023 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 18, 2023 - 16:19 UTC

Investigating

We are observing degradation for SMS affecting a subset of Toll Free numbers traffic towards US-VOIP numbers. You may expect missing or delayed outbound messages and missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jul 18, 2023 - 12:50 UTC

This incident affected: Global Connectivity (SMS North America).