The following services were impacted from [26-11-2024 11:14] UTC until [26-11-2024 11:29] UTC.
Messages API: Impacted channels, MMS and RCS
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 26, 2024 - 15:20 UTC
Monitoring
This issue has been identified as a third-party provider issue. Some customers in the US region may have experienced delayed outbound messages today between 11:14 UTC and 11:29 UTC.
The list of services that were impacted have been confirmed as:
Messages API: Impacted channels, MMS and RCS
All services have been restored.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 26, 2024 - 13:10 UTC
Identified
Our monitoring system has alerted us to a potential service issue with our Messages API platform.
Customers may experience delays in outbound messages starting from 11:14 UTC today.
We are working to fix the issue and will post further updates here.