Issue with Signups and Login

Incident Report for Vonage API Status

Resolved

This issue has been resolved.

Incident Start time: 3rd Feb 2025 10:39 UTC
Incident End time: 3rd Feb 2025 14:03 UTC

Please let support@api.vonage.com know if you continue to experience problems in this area.
Posted Feb 03, 2025 - 14:56 UTC

Monitoring

We have identified and fixed the issue which is affecting the sign up and login on the Vonage dashboard. Customers may have experienced errors while logging in or signup up on the dashboard such as "Invalid Phone Number / Phone number not allowed. Virtual phone numbers are not allowed". We will continue to monitor services during the next few hours and post updates should anything change

Incident start date: 3rd Feb 2025 10:39 UTC

We apologize for the inconvenience caused. Thank you for your understanding and patience.

Please reach out to us at support@api.vonage.com for any questions.
Posted Feb 03, 2025 - 14:07 UTC

Investigating

We are currently experiencing an issue which is affecting the sign up and login on the Vonage dashboard. Customers may experience errors while logging in or signup up on the dashboard. Our team is actively working to resolve the issue.

We apologize for the inconvenience and will share updates as soon as more information becomes available. Thank you for your understanding and patience.

Please reach out to us at support@api.vonage.com for any questions.
Posted Feb 03, 2025 - 13:06 UTC
This incident affected: Vonage Dashboard (Account Access & Notifications, Creating An Account).