The Vonage Customer Dashboard login problem has been resolved.
The following services were impacted from 2022-11-09 12:45 UTC until 2022-11-09 13:15 UTC.
Already logged in customer were not impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 09, 2022 - 14:55 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 09, 2022 - 13:49 UTC
Monitoring
We have implemented a fix for the signing in issue to the Vonage Customer dashboard.
The list of services that were impacted have been confirmed as: Vonage Customer Dashboard
This issue was observed From 2022-11-09 12:45 UTC to 2022-11-09 13:15 UTC
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 09, 2022 - 13:44 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. We are alerting customers immediately while our engineering teams investigate. We have started noticing intermittent issues with signing in the Customer dashboard. Clients already logged in are not affected
Customer impact is likely to be affecting the following products: Vonage Customer dashboard
We aim to provide an update on our investigation within 1 hour.