We can confirm this problem has been resolved, and all services have been restored
The following services were impacted from 2025-06-27 until 2025-07-03 11:43 UTC:
Embedded signup using Vonage Dashboard: Error - "We were unable to connect to Meta. Please try again later" Hosted Embedded signup: Error - "The signup process failed with the following error: Internal Error"
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jul 03, 2025 - 23:58 UTC
Monitoring
We have implemented a fix for this issue.
Customers may have experienced errors when attempting to register their WhatsApp numbers via embedded sign-up or hosted embedded sign-up.
The list of impacted services has been confirmed as follows:
Embedded signup using Vonage Dashboard: Error - "We were unable to connect to Meta. Please try again later" Hosted Embedded signup: Error - "The signup process failed with the following error: Internal Error"
We will continue to monitor services during the next few hours and post updates should anything change.
Posted Jul 03, 2025 - 12:13 UTC
Update
Hosted Embedded signup: We have implemented a fix for the Hosted Embedded sign-up flow, and customers should not see any further issues with this.
Customer Dashboard Embedded signup: We are continuing to work on a fix for this issue. We will provide the next update within the next few hours or as soon as more information becomes available.
Posted Jul 03, 2025 - 09:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 02, 2025 - 17:54 UTC
Update
We are continuing to work on a fix for this issue. We will provide the next update within the next few hours or as soon as more information becomes available.
Posted Jul 02, 2025 - 15:55 UTC
Update
We are continuing to work with the Meta engineering team to implement a fix for the ongoing Embedded sign-up issues. We will provide the next update within the next few hours or as soon as more information becomes available.
Posted Jul 02, 2025 - 14:24 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 02, 2025 - 12:17 UTC
Identified
Our monitoring system has alerted us to a potential service issue affecting the WhatsApp Embedded sign-up flow.
Users may experience below errors when attempting to register their WhatsApp numbers via embedded sign-up or hosted embedded sign-up.
Embedded signup: We were unable to connect to Meta. Please try again later. Hosted Embedded signup: The signup process failed with the following error: Internal Error.
We are actively working with Meta Engineering teams to investigate and resolve the issues.
We aim to provide an update on our investigation within 1 hour.