Some customers might experience problems where new accounts and new numbers purchased will not be able to be used for our products/APIs from [2023-06-01 09:55] UTC until [2023-06-01 14:40] UTC.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jun 01, 2023 - 15:50 UTC
Monitoring
A fix has been implemented and we are monitoring the result now.
Posted Jun 01, 2023 - 14:53 UTC
Identified
Our Engineering team has identified the issue and is still working to solve it. We will publish an update as soon as more information is available.
Posted Jun 01, 2023 - 13:59 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following: New accounts and new numbers purchased will not be able to be used for our products/APIs
We aim to provide an update on our investigation within 1 hour.