Messages API and Voice API latency

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jul 31, 2024 - 01:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2024 - 18:07 UTC

Update

We are continuing to investigate the issue, which also affects Voice API recording and transcription.

The following services are affected:
- Messages API (latency on inbound messages containing media files)
- Voice API (recording and transcription)

We will update this status as soon as we have more information.

Posted Jul 30, 2024 - 17:43 UTC

Investigating

We are currently investigating an issue impacting Messages API at 17:00 UTC

Customers might experience increased latency for inbound messages containing media files.

We will update this status as soon as we have more information on this issue.

Posted Jul 30, 2024 - 17:27 UTC

This incident affected: Voice (Voice API) and SMS & Messages (Messages API).