Service Issue in SMS API Paltform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 09, 2022 - 13:37 UTC

Monitoring

Our monitoring has alerted us to a service issue with our SMS platform. Some outbound SMS failed in one of our EU datacenters, and we are alerting customers immediately while our engineering teams investigate.

It is affecting the following products:
SMS via HTTP

The issue started at 2022-08-09 12:50 UTC and resolved at 2022-08-09 13:01 UTC.
The issue is resolved and we will monitor for now.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 09, 2022 - 13:13 UTC

This incident affected: SMS & Messages (SMS) and Global Connectivity (SMS Europe).