Issue with service in EU-WEST-1 region

Incident Report for Vonage API Status

Resolved

The issue has now been resolved. Video services in EU-WEST-1 region were impacted between 2022-11-02 12:34 UTC and 12:36 UTC.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Nov 02, 2022 - 16:38 UTC

Monitoring

Between 2022-11-02 12:34 UTC and 12:36 UTC, we detected an issue in EU-WEST-1 region, that may have impacted customers’ media sessions. The issue has now been resolved.
We will continue to monitor the service during the next few hours and post updates should anything change. Please let support@api.vonage.com know if you continue to experience issues accessing Video API sessions.

Posted Nov 02, 2022 - 15:39 UTC

This incident affected: Video (Archiving (Standard), Archiving (Enterprise), Broadcast (HLS/RTMP), Media Connection (Standard), Media Connection (Enterprise)).